How to Obtain Warranty/Non-Warranty Service
:
•
Complete the service email form available at
•
You will receive a Supro USA Return Authorization form from a Supro support technician.
•
You must download, print and complete the Supro USA Return Authorization form. Provide the
info requested on this form, and include a copy of the original purchase receipt. Please enclose
these two documents with your amplifier, and ship to the Supro USA service dept:
Supro USA
200 Wilson St. BLDG F
Port Jefferson Station, NY 11776
For amplifiers owned less than 30 days, Supro USA will pay ground shipping both ways.
For amplifiers owned over 30 days and less than 365 days, (except extended warranty, which will be
extend coverage for 2 years), customer pays shipping to Supro USA and Supro USA pays return ground
shipping. If the amplifier is returned to Supro and the cause is proven to be oversight or user error,
customer will be responsible for return shipping.
For non-warranty service, the customer pays return shipping both ways. Repair charges must be paid
within 60 days of completion or it becomes the property of SuproUSA.
3.2
International Warranty:
(for customers outside of the United States and Canada)
Supro USA has chosen only the best dealers and distributors to work with.
1. Call the Supro dealer that you purchased your amplifier from. Inform them the nature of the
problem you are having. Most often they will be able to assist you with replacement parts or
service
2. If your dealer is unable to help, call the Authorized Supro Distributor in your country (you can
find their details on our site). They have the technical staff and experience to assist you, and
also have all of the resources of Supro engineers at their disposal
3. If you are still unable to get the assistance you require or you feel you have a problem that the
Distributor cannot resolve, contact us directly by sending an e-mail to
but only if you have tried both previous routes first.
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