Chapter 15 Warranty & After-sales Service
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Chapter 15 Warranty & After-sales Service
We promise to the customer that the hardware accessories provided during the
supply of the instrument have no defects in material and manufacturing process.
From the date of the purchase, if the user's notice of such defects is received
during the warranty period, the company will unconditionally maintain or replace
the defective products without charge, and all non customized products are
guaranteed to be returned and replaced within 7 days.
Disclaimers:
During the warranty period, product faults caused by the following reasons
are not in the scope of Three Guarantees service
Product faults caused by improper use by customers.
Product faults caused by disassembling, repairing and refitting the product.
After-sales service commitment:
We promise to deal with the customer's technical questions within 2 hours.
For the instruments returned to the factory for maintenance, we promise to
issue the test results within 3 working days and the maintenance results
within 7 working days after receiving them.
