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Chapter 7: Troubleshooting and Support
7.2 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
or
Returning Merchandise for Service
section(s) in this chapter.
the system before
changing any non-hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1.
With power off, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
Figure 7-3. Location of the MB Power LED
DIMMA1
DIMMA2
DIMMB1
DIMMB2
USB11 (USB3.2 (20Gb))
USB4/5 (USB3.2 (5Gb)) USB6 (USB3.2 (5Gb))
BMC_HB_LED
DP
HDMI
DVI
USB0/1
LAN1
USB7 (3.2 (10Gb))
USB10 (3.2 (20Gb))
LAN2
USB8/9 (3.2 (10Gb))
JPL2
JPAC1
PCI-E M.2-M2
PCI-E M.2-M3
PCI-E M.2-M1
JPW1
CPU SLOT7 PCI-E 5.0 X16
CPU SLOT4 PCI-E 5.0 X8 (IN x16)
PCH SLOT5 PCI-E 3.0 X4
PCH SLOT2 PCI-E 3.0 X4
SLOT1 PCI 33MHz
BT1
MAC CODE
BMC CODE
BAR CODE
MAC CODE
BIOS LICENSE
X13SAE
DESIGNED IN USA
REV:1.00
JPME2
JLED1
JD1
I-SATA0
I-SATA1
I-SATA2
I-SATA3
I-SATA4
I-SATA5
I-SATA6
I-SATA7
JWD1
PWR_LED
CATERR_LED
JSTBY1
JL1
JSD1
SYS_F
AN3
SYS_FAN2
SYS_FAN1
CPU_FAN2
CPU_FAN1
JPW2
12V_PUMP_PWR1
AUDIO_FP
COM1
USB2/3
JTPM1
SP1
JF1
JBT1
JPI2C1
PCH
AUDIO
JPL1
PWRLED