3-4
Super
P9DSU-C Motherboard User’s Manual
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro, also sells motherboards
through its distributors. It is best to first check with your distributor or reseller for
troubleshooting services - they should know of any possible problem(s) with the
specific system configuration that was sold to you.
1.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/
) before contacting Technical Support.
2.
The PNOR utility upgrades can be downloaded from our website
(http://www.
supermicro.com
).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•
Motherboard model and PCB revision number
•
PNOR firmware release date/version (This can be seen on the PNOR setup
utility display when your system first boots up.)
•
System configuration
4. An example of a Technical Support form is on our website at
(
http://www.
supermicro.com/RmaForm/
).
•
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at [email protected].
3-3 Battery Removal and Installation
Battery Removal
To remove the onboard battery, follow the steps below:
1. Power off your system and unplug your power cable.
2.
Locate the onboard battery.
3. Using a tool such as a pen or a small screwdriver, push the battery lock out-
wards to unlock it. Once unlocked, the battery will pop out from the holder.
4. Remove the battery.
