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Appendix C: UEFI BIOS Recovery

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5. After the Boot Sector Recovery Process is complete, press any key to reboot the system.

Notes:

* The BIOS recovery (SUPER.ROM) will not work if BIOS has a multi-block crash.
* If you have purchased an OOB license, you can do a BIOS flash again through BMC WebGUI
or SUM. Please refer to these SUPERMICRO software-related videos:
Activate OOB license:

https://www.youtube.com/watch?v=V4spX_DOV7I

SUPERMICO BIOS Update:

https://www.youtube.com/watch?v=S8z6iOEHGwY

* If the BIOS flash recovery fails, contact our RMA Department to have the BIOS chip
reprogrammed. This will require shipping the board to Supermicro for repair.
Submit your RMA request at

https://www.supermicro.com/support/rma

Please make sure to follow all instructions when returning the motherboard.

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Summary of Contents for H11SSW-iN

Page 1: ...USER S MANUAL Revision 1 0a H11SSW iN NT ...

Page 2: ... industrial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your ow...

Page 3: ...ance while consuming little power Please note that this motherboard is intended to be installed and serviced by professional technicians only For processor memory updates please refer to our website at http www supermicro com products Conventions Used in the Manual Special attention should be given to the following symbols for proper installation and to prevent damage done to the components or inj...

Page 4: ...ter B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma supermicro nl Customer Support Website www supermicro nl Asia Pacific Address Super Micro Computer Inc 3F No 150 Jian 1st Rd Zhonghe Dist New Taipei City 235 Taiwan R O C Tel 886 2 8226 3990 Fax 886 2 8...

Page 5: ...ature Control 18 System Resource Alert 18 1 5 ACPI Features 19 1 6 Power Supply 19 1 7 Super I O 19 Chapter 2 Installation 2 1 Static Sensitive Devices 20 Precautions 20 Unpacking 20 2 2 Motherboard Installation 21 Location of Mounting Holes 21 Installing the Motherboard 23 2 3 Processor and Heatsink Installation 24 2 4 Memory Support and Installation 31 Memory Support 31 DIMM Module Population 33...

Page 6: ... 3 2 Technical Support Procedures 55 3 3 Frequently Asked Questions 56 3 4 Returning Merchandise for Service 57 Battery Removal 58 Proper Battery Disposal 58 Battery Installation 58 Chapter 4 BIOS 4 1 Introduction 59 Starting the Setup Utility 59 4 2 Main Setup 60 4 3 Advanced 62 4 4 IPMI 76 4 5 Event Logs 79 4 6 Security 81 4 7 Boot 84 4 8 Save Exit 86 Appendix A Software A 1 OS Installation 88 I...

Page 7: ...90 A 4 IPMI 91 Appendix B Standardized Warning Statements B 1 Battery Handling 92 B 2 Product Disposal 94 Appendix C UEFI BIOS Recovery C 1 Overview 95 C 2 Recovering the UEFI BIOS Image 95 C 3 Recovering the BIOS Block with a USB Device 95 Preface ...

Page 8: ...mportant Links For your system to work properly please follow the links below to download all necessary drivers utilities and the user s manual for your server Supermicro product manuals https www supermicro com support manuals Product drivers and utilities https www supermicro com wftp driver AMD SP3 Product safety info https www supermicro com about policies safety_information cfm If you have an...

Page 9: ...iN NT Image Note All graphics shown in this manual were based upon the latest PCB revision available at the time of publication of the manual The motherboard you received may or may not look exactly the same as the graphics shown in this manual ...

Page 10: ...SXB1C J8 J7 J6 J5 J4 J3 J2 J1 J12 J11 J14 J13 J15 J10 J9 R2046 R303 SOC_DUAL_P1 1V8_DUAL_P1 MH1 MH2 MH8 MH6 MH10 MH9 OH BIOS BMC M 2 C2 ERR M 2 C1 ACT M 2 C1 ERR BMC_HB LAN_LINK LAN_ACT UID LED UID SW CPU CMOS CLEAR DIMMD2 DIMMD1 DIMMC2 DIMMC1 DIMMB2 DIMMB1 DIMMA2 DIMMA1 CPU DIMME2 DIMME1 DIMMG1 DIMMF2 DIMMF1 DIMMH2 DIMMH1 DIMMG2 CPU SLOT1 PCI E 3 0 X16 CPU SLOT3 PCI E 3 0 X16 CPU_PORT3C CPU_PORT3...

Page 11: ...CI E 3 0 X16 CPU_PORT3C CPU_PORT3A CPU_PORT1A CPU_PORT3C CPU_PORT3A CPU_PORT1C CPU SLOT2 PCI E 3 0 X16 USB2 3 3 0 BMC OPEN M 2 2 3 M 3 2 3 DISABLE 1 2 AUTO 1 2 ENABLE 2 3 DISABLE JM2_1 2 JPG1 VGA 1 2 ENABLE 2 3 DISABLE 1 2 ENABLE JPL1 LAN JPB1 BMC PWR_OK SATA0 7 NVME8 9 SATA8 15 NVME12 13 NVME14 15 NVME10 11 USB6 7 3 0 CHASSIS INTRUSION JSD1 2 SATA DOM POWER SUPERDOM NVME0 1 NVME4 5 NVME6 7 NVME2 ...

Page 12: ...erial I O ports 1 2 3 COM 1 COM 2 Rear panel COM port 1 Header for COM port 2 JCPLD1 Complex Programmable Logical Device CPLD header FAN 1 6 System cooling fan headers Micro SD Micro SD Port JF1 Front control panel JSEN1 Intel sensor header JSD1 JSD2 SATA DOM power connector JTPM1 Trusted Platform Module TPM Port 80 connector SATA0 SATA1 Internal SATA Ports JL1 Chassis intrusion header JOH1 Chassi...

Page 13: ...Back panel LAN1 LAN2 connectors VGA Back panel VGA port NVME 0 15 NVMe slots 1 15 Note Jumpers connectors switches and LED indicators that are not described in the preceding tables are for manufacturing testing purposes only and are not covered in this manual ...

Page 14: ...2x PCI E 3 0 x2 M 2 Form Factor 2280 22110 M 2 Key M Key Network ATEN IPMI from ASPEED AST 2500 BMC for gigabit RJ45 port Dual RJ45 LAN ports H11SSW iN 1GbE Broadcom 5720L H11SSW NT 10GbE Broadcom 57416 Graphics ASPEED AST2500 BMC chip with one 1 VGA port I O Devices One 1 COM connector Twelve 12 Internal NVMe Ports PCI E 3 0 x4 Four 4 internal NVMe ports PCI E 3 0 x4 or Sixteen 16 internal SATA3 ...

Page 15: ...CPU system and memory temperature CPU switching phase voltage regulator CPU Thermal Trip support Fan Control One cooling zone Low noise fan speed control Pulse Width Modulation PWM fan control System Management Trusted Platform Module TPM support System resource alert via SuperDoctor 5 SuperDoctor 5 Watch Dog Non Maskable Interrupt NMI LED Indicators Power State Indicator CPU Overheating Fan Failu...

Page 16: ...4 CPU P0 5 4 M 2 Conn M key CPU P0 7 6 BCM57416 BCM5720L CPU P0 15 8 CPU P0 1 EPYC Processor AMD Socket SP3 USB_0_SS_0TX USB_0_HSD0 USB 3 0 front panel CPU P2 15 0 SD Card CPU P3 15 0 IPMI LAN RJ45 SXB1 Rear USB 3 0 X 2 10Gb LAN RJ45 10Gb LAN RJ45 M 2 Conn M key Slim SAS x8 CPU G0 7 4 CPU G0 11 8 CPU G0 15 12 CPU G1 3 0 CPU G1 7 4 CPU G1 11 8 CPU G1 15 12 CPU G2 11 8 CPU G2 15 12 CPU G3 11 8 CPU G...

Page 17: ... Rev 6 1 Adaptive Thermal Management Monitoring PCI E 3 0 SATA 3 0 w transfer rates of up to 6 Gb s System Management Bus SMBus Specification Version 2 0 1 3 Special Features This section describes the health monitoring features of the H11SSW iN NT The motherboard has an onboard System Hardware Monitor chip that supports system health monitoring Recovery from AC Power Loss The Basic I O System BIO...

Page 18: ...he cooling fans through the IPMI Web interface The chassis fans are controlled by Thermal Management Environmental Temperature Control The thermal control sensor monitors the CPU temperature in real time and will turn on the thermal control fan whenever the CPU temperature exceeds a user defined threshold The overheat circuitry runs independently from the CPU Once the thermal sensor detects that t...

Page 19: ...necessary for proper and reliable operation It is even more important for processors that have high CPU clock rates In areas where noisy power transmission is present you may choose to install a line filter to shield the computer from noise It is recommended that you also install a power surge protector to help avoid problems caused by power surges 1 7 Super I O The ASpeed AST2500 Super I O provid...

Page 20: ...uch its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags when not in use For grounding purposes make sure that your chassis provides excellent conductivity be tween the power supply the case the mounting fasteners and the motherboard Use only the correct type of C...

Page 21: ...y ground the motherboard to the chassis Make sure that the metal standoffs click in or are screwed in tightly Phillips Screwdriver 1 Standoffs 11 Only if Needed Phillips Screws Tools Needed Location of Mounting Holes Notes 1 To avoid damaging the motherboard and its components please do not use a force greater than 8 lb inch on each mounting screw during motherboard installation 2 Some components ...

Page 22: ...22 H11SSW iN NT User s Manual Figure 2 1 Motherboard Mounting Holes ...

Page 23: ... standoffs in the chassis as needed 5 Install the motherboard into the chassis carefully to avoid damaging other motherboard components 6 Using the Phillips screwdriver insert a Phillips head 6 screw into a mounting hole on the motherboard and its matching mounting hole on the chassis 7 Repeat Step 5 to insert 6 screws into all mounting holes 8 Make sure that the motherboard is securely placed in ...

Page 24: ...ore you install the CPU heatsink If you buy a CPU separately make sure that you use an AMD certified heatsink only Make sure to install the motherboard into the chassis before you install the CPU heatsink When receiving a motherboard without a processor pre installed make sure that the plastic CPU socket cap is in place and none of the socket pins are bent otherwise contact your retailer immediate...

Page 25: ...opping position 3 Lift the rail frame up by gripping the lift tabs near the front end of the rail frame While keeping a secure grip of the rail frame lift it to a position so you can do the next step of removing the external cap Note The rail frame is spring loaded so keep a secure grip on it as you lift it so it does not snap up Rail Frame PnP Cover Cap ...

Page 26: ...Grip the handle of the carrier frame CPU package assembly from its shipping tray and while gripping the handle align the flanges of the carrier frame onto the rails of the rail frame so its pins will be at the bottom when the rail frame is lowered later 6 Slide the carrier frame CPU package downwards to the bottom of the rail frame Ensure the flanges are secure on the rails as you lower it downwar...

Page 27: ...ill it securely rests in upright position Then remove the PnP cover cap from the CPU socket below Grip the two lift tabs marked Remove at the middle of the cap and pull vertically upwards to remove the PnP cover cap Warning The exposed socket contacts are extremely vulnerable and can be damaged easily Do not touch or drop objects onto the contacts and be careful removing the PnP cover cap and when...

Page 28: ...pring loaded and has to be held in place before it is secured Important Use a torque screwdriver set it at 16 1 kgf cm 14 0 lbf in with a Torx T20 screw head bit to prevent damage to the CPU 10 Place and re screw the screws in the reverse order to the way you removed them holes 1 2 3 in order When finished the force frame will be secure over both the rail frame and CPU package ...

Page 29: ...ver the four screw holes on CPU package on the socket frame 12 Using a diagonal pattern tighten the four screws down on the heatsink in a clockwise fashion till it is secure The heatsink will now be secured and you have finished installing the processor and heatsink onto the motherboard Repeat this procedure for any remaining CPU sockets on the motherboard 1 Screw 2 Screw 3 Screw 4 Screw ...

Page 30: ...il frame is spring loaded so be careful lifting it up into a vertical position 5 Grip the handle of the carrier frame and pull upwards to extract it from the rail frame Return the carrier frame CPU package to its original shipping container 6 Grip the handle on the external cap and return it to the rail frame sliding it downwards till it rests in the frame 7 Gripping the rail frame rotate it downw...

Page 31: ... 1TB 2666 4R 8R 192GB 1 5TB 2133 8R 8R 256GB 2TB 2133 LRDIMM 3DS 2R2H 64GB 512GB 2400 2R2H 2R2H 128GB 1TB 1866 2R4H 128GB 1TB 2400 2R2H 2R4H 192GB 1 5TB 1866 2R4H 2R4H 256GB 2TB 1866 2 4 Memory Support and Installation Note Check the Supermicro website for recommended memory modules Important Exercise extreme care when installing or removing DIMM modules to prevent any possible damage Memory Suppo...

Page 32: ...nnel 8 Channel RDIMM 1R 32GB 256GB 3200 1R 1R 64GB 512GB 2933 2R or 2DR 64GB 512GB 3200 1R 2R or 2DR 96GB 768GB 2933 2R or 2DR 2R or 2DR 128GB 1TB 2933 LRDIMM 3DS 2S2R 128GB 1TB 3200 2S4R 256GB 2TB 3200 2S2R 2S2R 256GB 2TB 2933 2S2R 2S4R 384GB 3TB 2933 2S4R 2S4R 512GB 4TB 2933 3DS RDIMM 2S2R 128GB 1TB 2933 2S2R 2S2R 256GB 2TB 2666 2S4R 256GB 2TB 2933 2S2R 2S4R 384GB 3TB 2666 2S4R 2S4R 512GB 4TB 26...

Page 33: ...ED9 LED6 JVGA1 JUSBRJ45 JSXB2 JSXB1B JSDCARD1 JSD1 JSD2 JPWR1 JHDT1 JCOM2 JCOM1 JBT1 J19 SGPIO3 SGPIO2 SGPIO1 U32 MH5 MH4 MH15 MH17 U28 JVRM1 JNCSI1 BT1 JSXB1A JSXB1C J8 J7 J6 J5 J4 J3 J2 J1 J12 J11 J14 J13 J15 J10 J9 R2046 R303 SOC_DUAL_P1 1V8_DUAL_P1 MH1 MH2 MH8 MH6 MH10 MH9 OH BIOS BMC M 2 C2 ERR M 2 C1 ACT M 2 C1 ERR BMC_HB LAN_LINK LAN_ACT UID LED UID SW CPU CMOS CLEAR DIMMD2 DIMMD1 DIMMC2 DI...

Page 34: ...ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü NOTE To achieve optimal memory performance the minimum recommended is at least one DIMM for each channel pair in the system e g A C E G DIMM Population Guide with 7002 Processor Channel 1 2 3 4 5 6 7 8 DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM D2 D1 C2 C1 B2 B1 A2 A1 E1 E2 F1 F2 G1 G2 H1 H2 1 DIMM ü 2 DIMMs not recommended ü ü 4 D...

Page 35: ...emory slot 4 Align the notches on both ends of the module against the receptive points on the ends of the slot 5 Press both ends of the module straight down into the slot until the module snaps into place 6 Press the release tabs to the lock positions to secure the DIMM module into the slot DIMM Removal Press both release tabs on the ends of the DIMM module to unlock it Once the DIMM module is loo...

Page 36: ...OS CLEAR DIMMD2 DIMMD1 DIMMC2 DIMMC1 DIMMB2 DIMMB1 DIMMA2 DIMMA1 CPU DIMME2 DIMME1 DIMMG1 DIMMF2 DIMMF1 DIMMH2 DIMMH1 DIMMG2 CPU SLOT1 PCI E 3 0 X16 CPU SLOT3 PCI E 3 0 X16 CPU_PORT3C CPU_PORT3A CPU_PORT1A CPU_PORT3C CPU_PORT3A CPU_PORT1C CPU SLOT2 PCI E 3 0 X16 USB2 3 3 0 BMC OPEN M 2 2 3 M 3 2 3 DISABLE 1 2 AUTO 1 2 ENABLE 2 3 DISABLE JM2_1 2 JPG1 VGA 1 2 ENABLE 2 3 DISABLE 1 2 ENABLE JPL1 LAN J...

Page 37: ...ndicator provides easy identification of a system that may be in need of service See page 36 for the front panel UID LED header location on JF1 Note UID can also be triggered via IPMI on the serverboard For more information on IPMI please refer to the IPMI User s Guide posted on our website http www supermicro com 9 VGA Port There is one VGA port on the rear I O panel 2 IPMI LAN Port One IPMI LAN ...

Page 38: ...1 BT1 JSXB1A JSXB1C J8 J7 J6 J5 J4 J3 J2 J1 J12 J11 J14 J13 J15 J10 J9 R2046 R303 SOC_DUAL_P1 1V8_DUAL_P1 MH1 MH2 MH8 MH6 MH10 MH9 OH BIOS BMC M 2 C2 ERR M 2 C1 ACT M 2 C1 ERR BMC_HB LAN_LINK LAN_ACT UID LED UID SW CPU CMOS CLEAR DIMMD2 DIMMD1 DIMMC2 DIMMC1 DIMMB2 DIMMB1 DIMMA2 DIMMA1 CPU DIMME2 DIMME1 DIMMG1 DIMMF2 DIMMF1 DIMMH2 DIMMH1 DIMMG2 CPU SLOT1 PCI E 3 0 X16 CPU SLOT3 PCI E 3 0 X16 CPU_PO...

Page 39: ... JF1 Refer to the table below for pin definitions NMI Button Pin Definitions JF1 Pin Definition 19 Control 20 Ground Power LED Pin Definitions JF1 Pin Definition 15 5V 16 Ground HDD LED The HDD LED connection is located on pins 13 and 14 of JF1 Attach a hard drive LED cable here to display disk activity detected on the motherboard s built in disk controllers See the table below for pin definitions...

Page 40: ...s located on pins 11 and 12 of JF1 and the LED connection for LAN Port 2 is on Pins 9 and 10 Attach the NIC LED cables to display network activity Refer to the table below for pin definitions NIC1 NIC2 LED Pin Definitions JF1 Pin Definition 9 11 Vcc 10 12 Ground UID LED The UID LED is on pins 7 and 8 of JF1 Connect the front panel UID LED to this header to indicate when the rear UID switch is turn...

Page 41: ...To turn off the power in the suspend mode press the button for at least 4 seconds Refer to the table below for pin definitions Reset Button The Reset Button connection is located on pins 3 and 4 of JF1 Attach the hardware reset switch from the computer case to this header to reset the system Refer to the table below for pin definitions Reset Button Pin Definitions JF1 Pin Definition 3 Reset 4 Grou...

Page 42: ...d Black 2 12V Red 3 Tachometer Yellow 4 PWM Control Blue Disk On Module Power Connector JSD1 JSD2 The Disk On Module DOM power connector at JSD1 provides 5V power to a solid state DOM storage device connected to one of the SATA ports See the table below for pin definitions DOM Power Pin Definitions Pin Definition 1 5V 2 Ground 3 Ground SATA SATA0 SATA1 The H11SSW iN NT has two 2 available SATA 3 0...

Page 43: ...tor M 2 C1 M 2 C2 The PCI E M 2 connectors are for devices such as memory cards wireless adapters etc These devices must conform to the PCI E M 2 specifications formerly known as NGFF These particular PCI E M 2 supports M Key PCI E x2 storage cards M 2 C1 can support a speed of PCI E x4 when one M 2 device is installed NVMe Ports NVMe 0 7 10 11 14 15 The H11SSW iN NT has tweleve 12 NVMe ports 2 po...

Page 44: ...N 3 Stda_SSRX 17 USB3_RP 4 GND 16 GNd 5 Stda_SSTX 15 USB3_TN 6 Stda_SSTX 14 USB3_TP 7 GND 13 GND 8 D 12 USB_N 9 D 11 USB_P 10 x Onboard Battery BT1 The onboard back up battery is located at BT1 The onboard battery provides backup power to the on chip CMOS which stores the BIOS setup information It also provides power to the Real Time Clock RTC to keep it running Expansion Slots The motherboard fea...

Page 45: ...d Chassis Intrusion Pin Definitions Pins Definition 1 Ground 2 Intrusion Input Overheat LED Fan Fail JOH1 The JOH1 header is used to connect an LED indicator to provide warnings of chassis overheating or fan failure This LED will blink when a fan failure occurs Refer to the table on right for pin definitions Overheat Fan Fail Pin Definitions Pins Definition 1 5vDC 2 OH Active Overheat Fan Fail LED...

Page 46: ...NC 8 PWR_OK 21 5V 9 5VSB 22 5V 10 12V 23 5V 11 12V 24 Ground 12 3 3V 12V 8 pin Auxilliary Power Connector JPWR1 JPWR1 is an 8 pin ATX power input to provide auxiliary power to the processor Refer to the table below for pin definitions 12V 8 pin Power Connector Pin Definitions Pins Definition 1 through 4 Ground 5 through 8 12V Power SMB Header PWRI2C Power System Management Bus I2C header monitors ...

Page 47: ...o the IPMI header See the table below for pin definitions Serial COM Port Pin Definitions Pin Definition Pin Definition 1 DCD 6 DSR 2 RXD 7 RTS 3 TXD 8 CTS 4 DTR 9 RI 5 Ground 10 N A Micro SD Port Micro SD The motherboard supports one Micro SD port for Micro SD compliant memory cards The port is located on the motherboard next to the JD1 header IPMI Header IPMI The IPMI Header is used for the Inte...

Page 48: ...Connector Pins Jumper Setting 3 2 1 3 2 1 Clear CMOS JBT1 JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS To Clear CMOS 1 First power down the system and unplug the power cord s 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the mo...

Page 49: ...er needs to write their own application software to disable it Watch Dog Jumper Settings Jumper Setting Definition Pins 1 2 Reset Default Pins 2 3 NMI Open Disabled LAN Enable Disable JPL1 Jumper JPL1 will enable or disable LAN1 LAN2 See below for jumper settings The default setting is enabled Note This feature is only available on the H11SSW NT GLAN Enable Jumper Settings Pin Definition 1 2 Enabl...

Page 50: ...next to the UID switch The front UID LED is located on the front panel When you press the UID switch both rear LED1 and front UID LED indicators will turn on Press the UID switch again to turn off the LED indicators Use this UID Indicator to mark the system so the system can be easily identified whether on the front or back e g a system rack with multiple units installed UID LED LED Indicator Colo...

Page 51: ...n off Turn off the system and unplug the power cable before removing or installing any component s Onboard Power LED Indicator LED Color Definition Off System Off power cable not connected Green System On Power OK M 2 Error LED LED9 and LED11 The M 2 Error LED indicates an error was detected on the device installed on either M 2 C1 LED9 or M 2 C2 LED11 M 2 Active LED Indicator LED Color Definition...

Page 52: ... and chassis 4 Disconnect all cables from the motherboard including those for the keyboard and mouse 5 Remove all add on cards 6 Install a CPU a heatsink and connect the power LED to the motherboard Check all jumper settings as well Make sure that the heatsink is fully seated 7 Use the correct type of onboard CMOS battery CR2032 as recommended by the manufacturer To avoid possible explosion do not...

Page 53: ... especially the DIMM modules Make sure that system power is on 3 Turn on the system with only one DIMM module installed If the system boots check for bad DIMM modules or slots by following the Memory Errors Troubleshooting procedure in this Chapter Memory Errors 1 Make sure that the DIMM modules are properly and fully installed 2 Confirm that you are using the correct memory Also it is recommended...

Page 54: ...roperly Check the hardware monitoring settings in the IPMI to make sure that the CPU and system temperatures are within the normal range Also check the front panel Overheat LED and make sure that it is not on 5 Adequate power supply Make sure that the power supply provides adequate power to the system Make sure that all power connectors are connected Please refer to our website for more informatio...

Page 55: ...e do not sell directly to end users so it is best to first check with your distributor or reseller for troubleshooting services They should know of any possible problem s with the specific system configuration that was sold to you 1 Please review the Troubleshooting Procedures and Frequently Asked Questions FAQs sections in this chapter or see the FAQs on our website before contacting Technical Su...

Page 56: ...ter 4 Unzip the BIOS files onto a USB stick with a FAT FAT32 file system 5 Boot to the motherboard s built In UEFI Shell and type the following to start the BIOS update process FLASH nsh BIOSname ENTER Note Supermicro no longer supports the BIOS update method in DOS 6 Perform an A C power cycle after the message indicating the BIOS update has completed You may refer to the Readme file in BIOS pack...

Page 57: ... the outside of the shipping carton and mailed prepaid or hand carried Shipping and handling charges will be applied for all orders that must be mailed when service is complete For faster service RMA authorizations may be requested online http www supermicro com support rma This warranty only covers normal consumer use and does not cover damages incurred in shipping or from failure due to the alte...

Page 58: ...any way a damaged battery may release hazardous materials into the environment Do not discard a used battery in the garbage or a public landfill Please comply with the regulations set up by your local hazardous waste management agency to dispose of your used battery properly Battery Installation 1 To install an onboard battery follow the steps 1 2 above and continue below 2 Identify the battery s ...

Page 59: ...etc Each main BIOS menu option is described in this manual The Main BIOS screen has two main frames The left frame displays all the options that can be configured Grayed out options cannot be configured The right frame displays the key legend Above the key legend is an area reserved for a text message When an option is selected in the left frame it is highlighted in white Often a text message will...

Page 60: ...e and time Highlight System Date or System Time using the arrow keys Enter new values using the keyboard Press the Tab key or the arrow keys to move between fields The date must be entered in MM DD YYYY format The time is entered in HH MM SS format Note The time is in the 24 hour format For example 5 30 P M appears as 17 30 00 The date s default value is 01 01 2015 after RTC reset Supermicro H11SS...

Page 61: ...Chapter 4 BIOS 61 CPLD Version This item displays the CPLD version of the BIOS ROM used in the system Memory Information Total Memory This item displays the total size of memory available in the system ...

Page 62: ...he submenu items Boot Feature Quiet Boot Use this feature to select the screen display between the POST messages and the OEM logo upon bootup Select Disabled to display the POST messages Select Enabled to display the OEM logo instead of the normal POST messages The options are Enabled and Disabled Option ROM Messages Use this feature to set the display mode for the Option ROM Select Keep Current t...

Page 63: ... reboot the system from a specified boot device after its initial boot failure The options are Disabled Legacy Boot and EFI Boot Power Configuration Watch Dog Function If enabled the Watch Dog Timer will allow the system to reset or generate NMI based on jumper settings when it is expired for more than 5 minutes The options are Disabled and Enabled Restore on AC Power Loss Use this feature to set ...

Page 64: ... for TPM Trusted Platform Module support to enhance data integrity and network security Please reboot the system for a change on this setting to take effect The options are Disable and Enable TPM State This software switch will enable or disable the installed security device The options are Disable and Enable Pending Operation This feature wil schedule an operation for the the security device sele...

Page 65: ...es a power cycle is required in order for the future selections to take effect Options include TWO 1 1 Two 2 0 Three 3 0 Four 2 2 Four 4 0 Six 3 3 and Auto If unsure leave this to Auto L1 Stream HW Prefetcher L2 Stream HW Prefetcher This setting is used to enable or disable the L1 L2 Stream Hardware Prefetcher The options are Auto Disabled and Enabled SVM Mode This setting Enables or Disables CPU ...

Page 66: ...o and speed settings from 1333Mhz to 2666Mhz Memory Interleaving This setting controls fabric level memory interleaving Note that the channel die and socket have requirements on memory populations and it will be ignored if the memory doesn t support the selected option Options include None Channel Die Socket and Auto Memory Interleaving Size This setting controls the memory interleaving size This ...

Page 67: ...ll display Super IO Chip AST2500 Serial Port 1 Configuration Serial Port Select Enabled to enable the selected onboard serial port The options are Disabled and Enabled Device Settings This item displays the status of a serial part specified by the user Change Settings This feature specifies the base I O port address and the Interrupt Request address of a serial port specified by the user Select Au...

Page 68: ...item above set to Enabled the following items will become available for user s configuration Console Redirection Settings Terminal Type This feature allows the user to select the target terminal emulation type for Console Redirection Select VT100 to use the ASCII Character set Select VT100 to add color and function key support Select ANSI to use the Extended ASCII Character Set Select VT UTF8 to u...

Page 69: ...rflow Send a Stop signal to stop sending data when the receiving buffer is full Send a Start signal to start sending data when the receiving buffer is empty The options are None and Hardware RTS CTS VT UTF8 Combo Key Support Select Enabled to enable VT UTF8 Combination Key support for ANSI VT100 terminals The options are Disabled and Enabled Recorder Mode Select Enabled to capture the data display...

Page 70: ...s to detect data transmission errors Select Even if the parity bit is set to 0 and the number of 1 s in data bits is even Select Odd if the parity bit is set to 0 and the number of 1 s in data bits is odd Select None if you do not want to send a parity bit with your data bits in transmission Select Mark to add a mark as a parity bit to be sent along with the data bits Select Space to add a Space a...

Page 71: ...acy OS and Legacy OPROM messages Options include COM1 and SOL Resolution For Legacy OS systems use this setting to specify the number of Rows and Columns supported for redirection Options include 80x24 and 80x25 Redirect After Post For this setting when the Bootloader is selected then the Legacy Console Redirection is disabled before booting to the legacy OS If you select Always Enable then the Le...

Page 72: ...on speed for a serial port used in Console Redirection Make sure that the same speed is used in the host computer and the client computer A lower transmission speed may be required for long and busy lines The options are 9600 19200 57600 and 115200 bits per second Flow Control Use this item to set the flow control for Console Redirection to prevent data loss caused by buffer overflow Send a Stop s...

Page 73: ...g to select between the AMI Native firmware support or the device vendor defined firmware support The options areAMI Native Support and Vendor Defined Firmware M 2 AHCI Firmware Source Use this setting to select between the AMI Native firmware support or the device vendor defined firmware support The options areAMI Native Support and Vendor Defined Firmware NVMe or SATA Engine Switch Use this sett...

Page 74: ...s setting allows you to Enable or Disable IPv4 PXE boot support If disabled IPv4 PXE boot support will not be available Ipv4 HTTP Support This setting allows you to Enable or Disable IPv4 HTTP boot support If disabled IPv4 HTTP boot support will not be available Ipv6 PXE Support This setting allows you to Enable or Disable IPv6 PXE boot support If disabled IPv6 PXE boot support will not be availab...

Page 75: ...e Enabled Disabled ASPM This setting enables or disables the ASPM Active State Power Management feature The options are Enabled Disabled SATA Controller This section displays information on the detected SATA devices SATA Mode iSCSI Configuration iSCSI Initiator Name This feature allows the user to enter the unique name of the iSCSI Initiator in IQN format Once the name of the iSCSI Initiator is en...

Page 76: ...terface IPMI settings BMC Firmware Revision This item indicates the IPMI firmware revision used in your system IPMI Status Baseboard Management Controller This item indicates the status of the IPMI firmware installed in your system System Event Log Enabling Disabling Options SEL Components Select Enabled for all system event logging at bootup The options are Enabled and Disabled ...

Page 77: ...s for IPV4 support IPMI LAN Selection This item displays the IPMI LAN setting The default setting is Failover IPMI Network Link Status This item displays the IPMI Network Link status The default setting is Shared LAN Update IPMI LAN Configuration Select Yes for the BIOS to implement all IP MAC address changes at the next system boot The options are No and Yes If the item above is set to Yes the fo...

Page 78: ...e Disable and Enable Configure IPV6 Support This section displays configuration features for IPV6 support IPV6 Support Use this feature to enable IPV6 support The options are Enabled and Disabled Configuration Address Source This feature allows the user to select the source of the IP address for this computer If Static is selected you will need to know the IP address of this computer and enter it ...

Page 79: ...OS Event settings Enabling Disabling Options SMBIOS Event Log Select Enabled to enable SMBIOS System Management BIOS Event Logging during system boot The options are Enabled and Disabled Erasing Settings Erase Event Log Select Yes to erase all error events in the SMBIOS System Management BIOS log before an event logging is initialized at bootup The options are No Yes Next reset and Yes every reset...

Page 80: ...d MECI Multiple Event Count Increment Enter the increment value for the multiple event counter Enter a number between 1 to 255 The default setting is 1 METW Multiple Event Count Time Window This item is used to determine how long in minutes the multiple event counter should wait before generating a new event log Enter a number between 0 to 99 The default setting is 60 Note Please reboot the system...

Page 81: ...d is erased the User Password will be cleared as well User Password Press Enter to create a new or change an existing User password Password Check Select Setup for the system to check for a password at Setup Select Always for the system to check for a password at bootup or upon entering the BIOS Setup utility The options are Setup and Always Secure Boot This section contains options and menus for ...

Page 82: ... secure keys set by the manufacturer The options are Yes and No Enroll EFI Image This allows the image to run in Secure Boot Mode and enroll SHA256 hash of the binary into an Authorized Signature Database db Save All Secure Boot Variables This feature allows the user to decide if all secure boot variables should be saved Platform Key PK This feature allows the user to configure the settings of the...

Page 83: ... the DBX from the manufacturer s defaults to the existing DBX Select No to load the DBX from a file The options are Yes and No Authorized TimeStamps Set New Key Select Yes to load the DBT from the manufacturer s defaults Select No to load the DBT from a file The options are Yes and No Append Key Select Yes to add the DBT from the manufacturer s defaults list to the existing DBT Select No to load t...

Page 84: ...m to boot to an EFI OS after the boot failed from the legacy boot order FIXED BOOT ORDER Priorities This option prioritizes the order of bootable devices that the system to boot from Press Enter on each entry from top to bottom to select devices Delete Boot Option Use this feature to remove a pre defined boot device from which the system will boot during startup The settings are any pre defined bo...

Page 85: ...ion Boot Priorities This feature allows the user to specify which UEFI devices are boot devices UEFI Boot Order 1 NETWORK Drive BBS Priorities This feature allows the user to specify which UEFI network drive devices are boot devices ...

Page 86: ...reboot the computer Select Discard Changes and Exit from the Exit menu and press Enter Save Changes and Reset Select this option to reset the system after saving the changes Save Changes After completing the system configuration changes select this option to save the changes you have made This will not reset reboot the system Discard Changes Select this option and press Enter to discard all the ch...

Page 87: ...r Defaults from the Exit menu and press Enter This enables the user to save any changes to the BIOS setup for future use Restore User Defaults To set this feature select Restore User Defaults from the Exit menu and press Enter Use this feature to retrieve user defined settings that were saved previously Boot Override Section Listed on this section are other boot options for the system i e Built in...

Page 88: ...USB port on the system Note for older legacy OS s please use a method to slipstream the drivers 3 Select the partition on the drive in which to install Windows 4 Browse the USB folder for the proper driver files 5 Choose the RAID driver indicated in the Windows OS Setup screen then choose the hard drive in which you want to install it 6 Once all devices are specified continue with the installation...

Page 89: ... 1 should appear Another option is to go to the Supermicro website at https www supermicro com products Find the product page for your motherboard here where you may download individual drivers and utilities to your hard drive or a USB flash drive and install from there Note To install the Windows OS please refer to the instructions posted on our website at https www supermicro com support manuals...

Page 90: ...ment Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server SSM Server you can remotely control power on off and reset chassis intrusion for multiple systems with SuperDoctor 5 or IPMI SuperDoctor 5 Management Server monitors HTTP FTP and SMTP services to optimize the effici...

Page 91: ...atform Management Interface IPMI IPMI is used to provide remote access monitoring and management There are several BIOS settings that are related to IPMI For general documentation and information on IPMI please visit our website at http www supermicro com products nfo IPMI cfm ...

Page 92: ... about policies safety_information cfm B 1 Battery Handling 電池の取り扱い電池交換が正しく行われなかった場合破裂の危険性があります交換する電池はメーカーが推奨する型または同等のものを使用下さい使用済電池は製造元の指示に従って処分して下さい警告电池更换不当会有爆炸危险请只使用同类电池或制造商推荐的功能相当的电池更换原有电池请按制造商的说明处理废旧电池警告電池更換不當會有爆炸危險請使用製造商建議之相同或功能相當的電池更換原有電池請按照製造商的說明指示處理廢棄舊電池 Warnung Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr Ersetzen Sie die Batterie nur durch den gleichen o...

Page 93: ...عادلها ما أو مما أوصث المصنعة الشرمة به البطاريات من جخلص ل وفقا المسحعملة الصانعة الشرمة حعليمات Waarschuwing Er is ontploffingsgevaar indien de batterij verkeerd vervangen wordt Vervang de batterij slechts met hetzelfde of een equivalent type die door de fabrikant aanbevolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden 경고 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있...

Page 94: ...oduit sont généralement soumis à des lois et ou directives de respect de l environnement Renseignez vous auprès de l organisme compétent ר ר צ צ ו ו מ מ ה ה ק ק ו ו ל ל י י ס ס אזהרה ו להנחיות בהתאם להיות חייב זה מוצר של סופי סילוק המדינה חוקי Waarschuwing De uiteindelijke verwijdering van dit product dient te geschieden in overeenstemming met alle nationale wetten en reglementen النهائي التخلص من...

Page 95: ...r which is stored in the add on card to boot the system The UEFI offers clean hands off control to a computer system at bootup C 2 Recovering the UEFI BIOS Image A UEFI BIOS flash chip consists of a recovery BIOS block and a main BIOS block a main BIOS image The boot block contains critical BIOS codes including memory detection and recovery codes for the user to flash a new BIOS image if the origi...

Page 96: ...r driver disk visit our website at www supermicro com to download the correct BIOS image into a USB flash device and rename it SUPER ROM 2 While the system is turned off insert the USB device that contains the new BIOS binary image SUPER ROM 3 Power on the system 4 After the system is turned on the system will enter the BIOS Recovery menu Select Proceed with flash update to start the BIOS recovery...

Page 97: ... or SUM Please refer to these SUPERMICRO software related videos Activate OOB license https www youtube com watch v V4spX_DOV7I SUPERMICO BIOS Update https www youtube com watch v S8z6iOEHGwY If the BIOS flash recovery fails contact our RMA Department to have the BIOS chip reprogrammed This will require shipping the board to Supermicro for repair Submit your RMA request at https www supermicro com...

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