Superabrasive
Owner’s Manual Original Language – Lavina
®
V20-X
08/2018
15
8.WARRANTY AND RETURNS
WARRANTY POLICY FOR LA
VINA® V-20
If your warranty card is missing, contact your local distributor and request a warranty card, or visit us at
www.superabrasive.com to download one. The customer is responsible for filling out the card and mailing it to the
manufacturer’s address as indicated on the card. To ensure registration and activation of warranty coverage, the
warranty card must be mailed to the manufacturer within 30 days from date of purchase; failure to do so may void the
warranty. Be sure to provide the manufacturer with all of the information requested, and most importantly with the
distributor’s name, machine serial number, and purchase date.
Superabrasive offers a guarantee on LAVINA® vacuums, covering manufacturing and material defects, for a period of
24 months from the date of purchase, as invoiced by Superabrasive. The following conditions pertain to this warranty:
• Applies only to the original owner and is not transferable. • Vacuum must not be dismantled and tampered with in any
way. • This warranty does not cover any failures or defects caused by normal wear and tear, accidental damage,
damage during transport, improper handling, repairs conducted by an unauthorized facility (without prior authorization
by Superabrasive), or operation that is not in compliance with the instructions provided in this manual. Superabrasive
denies all responsibility for damages or injuries, to any persons or objects, caused by improper operation of the vacuum
unit. • This warranty will become invalid in the event that equipment or accessories used on/with the vacuum unit are
not supplied or approved by Superabrasive. • Covered components proven defective will be repaired or replaced at no
charge. • This warranty does not apply to any repair of/to of proprietary parts, nor does it cover cleaning or general
maintenance. • This warranty does not apply to items with aftermarket alterations, changes, or modifications. • This
warranty is limited to repair or replacement of covered components and reasonable labor expenses. • In the event of a
warranty claim, the vacuum unit must be returned to Superabrasive, or an authorized facility, for a warranty
investigation, and subsequent warranty repair or replacement. • All warranty returns must be shipped freight prepaid. •
This warranty is in lieu of and excludes every condition of warranty not herein expressly set out and all liability for any
form of consequential loss or damage is hereby expressly excluded.
The above warranty conditions may be changed only by Superabrasive. Superabrasive reserves the right to inspect
and make a final decision on any machine returned under this warranty. This warranty applies to new, used, and demo
machines.
Superabrasive agrees to repair or replace, free of charge, any parts which have failed due to manufacturer or material
defects. Repairs must only be performed at authorized service facilities that have been approved by Superabrasive.
Shipping and handling fees associated with warranty claims must be pre-paid by the customer / claimant.
In the event that a warranty investigation determines that the damage or unit failure is not attributed to manufacturer or
material defects, all costs associated with the repair of the vacuum will become the direct responsibility of the claimant.
If payment is not rendered for such services, Superabrasive will assume ownership of the machine and any associated
parts in possession.
Superabrasive does not authorize any person or representative to make any other warranty, or to assume for us any
liability in connection with the sale and operation of our products.
The manufacturer is also not liable in the event that the customer fails to submit a Warranty Certificate, fails to follow
manual instructions, uses non-original spare parts, or fails to service/clean the vacuum regularly and properly
RETURN POLICY FOR LA
VINA® V20
LAVINA® Vacuums may be returned, subject to the following terms:
• Vacuums may not be returned to Superabrasive Inc. for credit or repair without prior authorization. Please contact
Superabrasive Inc. or your local distributor for authorization and issuance of a return authorization number. This
number along with the serial number of the vacuum must be included on all packages and correspondences. Vacuums
returned without prior authorization will remain property of the sender and Superabrasive Inc. will not be responsible for
these. • No vacuums will be credited after 90 days from the date of Superabrasive’s invoice. • All returns must be
shipped freight prepaid. All returns may be exchanged for other equipment or parts of equal dollar value. If vacuums
are not exchanged, they are subject to a fifteen percent (15%) restocking fee
9. DISPOSAL
If your machine after time is not usable or needs to be replaced, send the machine back to Superabrasive or a local
distributor, where a professional disposal complying with the environment laws and directives is guaranteed.
10
. MANUFACTURER’S CONTACTS
If you need to contact Superabrasive Inc. with technical support questions, below is the contact information.
Address;
9411 Jackson Trail Road, Hoshton GA 30548, USA
Email:
Tel.:
706 658 1122
Fax:
706 658 0357
Website:
