36
player will continue to function normally even if the firmware isn’t upgraded. Errors
during firmware upgrading could cause the device not to work normally! The firmware
upgrade software of this player is not compatible with other MP3/4 players.
Common Troubleshooting
1. Product will not power on.
Check the battery. If the battery is discharged, please use the provided adaptor to charge
the battery and then retry. If the battery is fully drained, a full recharge will take
approximately 8 hours. If the product still will not power up, press the “RESET” button
on the side of the unit.
2. Buttons do not work.
Check whether the power switch is in the HOLD position. If it is, move it to the normal
operating position.
3. No sound.
Check whether the voice is set to “0”. If so, change it to your favorite position. Check
whether an audio mode is activated (FM, Music, etc.). If no playing mode is selected,
there will be no output of sound.
4. Noise while playing.
Damaged music files may cause noise or inconsistent sound output. Check whether the
earphone is connected. Make sure the earphone cord is not damaged. Dirt in the earphone
jack/terminal can also cause noise.
5. FM radio channels don’t work normally
Since there is no separate antenna, the MP4 uses the connected earphone cord to receive
FM radio signals. Therefore, reception will be best when the earphone cord is stretched
out. The reception sensitivity may differ as the earphone cord is moved.
6. Noise in the recorded files
The MP4 is equipped with a very small microphone. Some noise in voice recordings is
normal with very compact microphones.
7. Garbage displayed on the screen
Summary of Contents for VIDEGO28
Page 3: ...3 ...
