Sunsystem P 1500, Installation And Operation Manual

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INSTALLATION and OPERATION MANUAL INSTALLATION and OPERATION MANUALINSTALLATION and OPERATION MANUAL INSTALLATION and OPERATION MANUAL
d) Damages in the appearance of prod -
ucts shall not be considered as defects
except for those ones which cause loss -
es during operation or change technical
characteristics of water heaters set forth
in brochures.
e) NES Ltd. preserves the right, in case of
replacement, to deliver another model of
water heater in order to fulfill approved
warranty claims when the original model
is not being manufactured.
10.3. Claiming warranty.
Every customer who has purchased a wa -
ter heater from NES Ltd., and who has
good reasons to lay a warranty claim, shall
proceed as follows:
a) Immediately notify in writing:
1) The installer, or the company
that has sold the water heater to him, or
2) The distributor firm, or
3) The commercial representative
of NES Ltd. in the region.
For this purpose the claimant shall fill out
a claim form; the latter shall be accompa -
nied by the document proving the pur -
chase of the water heater (invoice) with
the date of purchase in it.
b) After receiving the claim form,
NES Ltd. considers it and makes deci -
sion whether the claim has grounds, and
whether the defect is within the scope of
the warranty set forth in this certificate
for limited warranty; after which informs
the customer as to its decision and the
steps he shall follow.
c) The return of a product cannot
be done without written authorization
issued by the Quality Department. The re -
turn procedure shall be according to RMA
(Return Material Authorization).
d) If on customer’s request, and
vided for in the general conditions of sale.
b) This warranty certificate is considered
void in cases when defects and errors in
functioning
of products are caused by:
1) Accidents, installation on movable
structures, negligence, improper care or
nonconformity.
2) Failure to observe the installation, use
and maintenance instructions set forth in
the installation manual of respective prod -
uct.
3) Improper installation and use as well as
changes, especially if they are not made
by authorized after-sale service personnel
of NES Ltd.
4) Testing and operation pressures great -
er than values established by NES Ltd. and
set forth in product manuals, or use of wa -
ter with characteristic values exceeding:
- Dissolvable salts – 500 mg/l;
- Calcium carbonate – 200 mg/l;
- Free carbon dioxide – 50 mg/l;
- ph content – minimum 5 and maximum
12.
5) Freeze, flood, natural disasters or third
party actions as well as any interventions
into normal functioning conditions of wa -
ter heaters and the control of NES Ltd.
The customer as well should monitor the
anticorrosion system (magnesium anode
/ Correx up, etc.). He should periodically
check the magnesium anode and replace
it depending on the geographic location at
intervals depending on the type of water
(soft of hard) of the region where the wa -
ter heater is being used.
c) The warranty certificate is considered
void for water heaters whose serial identi -
fication numbers have been modified, re -
moved or blurred, or cannot be expressly
attested.