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Sunnydaze Decor Warranty
General Information:
We aim to please with the quality materials used in each and every product we
sell and we will stand behind these products within the warranty period. We will send parts or replace,
at our discretion, within the warranty period. You must provide proof of purchase, with the purchase
date and photos of defective merchandise will also be required to help us determine the actual cause of
the defect and for our quality control in the future. Please read below for a detailed description of
warranty coverage.
Water Fountain Damage:
Some of the fountain materials such as fiberglass and resin are not meant to
withstand extreme temperatures. Improper storage of the fountain that allows water to freeze within a
product may cause damage and is considered negligence and will, therefore not be covered under this
warranty. The use of “hard water” and/or harsh cleaners can affect the paint or other finishes. Failure to
keep the unit clean, and use of such additives/cleaners, will also void the warranty. Please note: for
fountains, it is normal for some splashing to occur and protecting the immediate surfaces is not the
responsibility of Serenity Health & Home Decor and will therefore not be covered under warranty.
Fountain Finish:
The use of water will cause natural erosion to the color. This area can be touched up
using standard paint. The paint is designed protect the entire finish against breakdown of color. As with
any product, all finishes with time will gradually fade and discolor. The warranty will only cover against
severe or complete fading within the first year from date of purchase with the above exclusion.
Filing a Warranty Claim:
When contacting us, please have order number or proof of purchase; provide
photographs and any other information needed to validate your claim. This may be necessary to
distinguish between a partial or complete replacement of a defective product. The warranty does not
cover any items with multiple parts; the warranty will ONLY cover the individual component of the
unit/item that may be defective. Replacement parts can be made available to a consumer through the
original selling party, or an approved parts retailer. If this is not an option, contact our customer service
department.
What is Not Covered:
The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives
such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover
any additional charges or installation, removal, disposal and/or shipping costs or consequential damage
associated with any warranty claim.
Please contact place of purchase with your photos and issues. Warranty claims generally take 5 to 7 business days to process.
