105
11.2 Quality Assurance
When product faults occur during the warranty period, SUNGROW will provide free
service or replace the product with a new one.
E
Evviid
de
en
nc
ce
e
During the warranty period, the customer shall provide the product purchase invoice
and date. In addition, the trademark on the product shall be undamaged and legible.
Otherwise, SUNGROW has the right to refuse to honor the quality guarantee.
C
Co
on
nd
diittiio
on
nss
•
After replacement, unqualified products shall be processed by SUNGROW.
•
The customer shall give SUNGROW a reasonable period to repair the faulty device.
E
Exxc
cllu
ussiio
on
n o
off L
Liia
ab
biilliittyy
In the following circumstances, SUNGROW has the right to refuse to honor the quality
guarantee:
•
The free warranty period for the whole machine/components has expired.
•
The device is damaged during transport.
•
The device is incorrectly installed, refitted, or used.
•
The device operates in harsh conditions beyond those described in this manual.
•
The fault or damage is caused by installation, repairs, modification, or disassembly
performed by a service provider or personnel not from SUNGROW.
•
The fault or damage is caused by the use of non-standard or non-SUNGROW com-
ponents or software.
•
The installation and use range are beyond stipulations of relevant international
standards.
•
The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid
maintenance service may be provided based on the judgment of SUNGROW.
11.3 Contact Information
Should you have any question about this product, please contact us.
We need the following information to provide you the best assistance:
•
Model of the device
•
Serial number of the device
•
Fault code/name
•
Brief description of the problem
User Manual
