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1-8
6253-001-166 REV C
English
Warranty
STRYKER EMS RETURN POLICY
Cots, Stair Chairs, Stryker Evacuation Chairs, Cot Fasteners and Aftermarket Accessories may be re-
turned up to 180 days of receipt if they meet the following guidelines:
Prior to 30 Days
• 30 day money back guarantee in effect
• Stryker EMS is responsible for all charges
• Returns will not be approved on modified items
Prior to 90 Days
• Product must be
unused
,
undamaged
and in the original packaging
• Customer is responsible for a 10% restocking fee
Prior to 180 Days
• Product must be
unused
,
undamaged
and in the original packaging
• Customer is responsible for a 25% restocking fee
RETURN AUTHORIZATION
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An
authorization number will be provided which must be printed on the returned merchandise. Stryker reserves
the right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
DAMAGED MERCHANDISE
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker will
file a freight claim with the appropriate carrier for damages incurred. Claim will be limited in amount to the
actual replacement cost. In the event that this information is not received by Stryker within the fifteen (15)
day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt
at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
INTERNATIONAL WARRANTY CLAUSE
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact
your local Stryker Medical representative for additional information.
PATENT INFORMATION
Stryker products are covered by one or more of the following patents:
United States
5,575,026
6,276,010
6,648,343
6,908,133
6,796,757
5,537,700
6,125,485
6,735,794
7,100,224
7,398,571
D527,103
Other Patents Pending
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