Stratasys uPrint, Service Manual, Page: 271 / 383

6-4
Exporting printer configuration (.cfg) file
If your printer is receiving fault determination codes, you may need to export a
configuration (.cfg) file from your printer to send to Customer Support.
Exporting configuration file from printer
1.
Open CatalystEX from your workstation.
2.
Click on the
Printer Services
tab.
3.
Click on the
Export Configuration
button.
4.
Browse to the directory where you wish to save the configuration file.
5.
Click on the
Save
button.
6.
Close CatalystEX.
Cycling power
1.
Turn the power switch to the OFF position. The display will show
Shutting Down
.
2.
After the printer has cooled down enough to shut down, the display will go blank.
3.
When the display is blank and the printer has shut down, turn the circuit breaker to the
OFF position.
4.
Once the circuit breaker has been turned to the OFF position, wait 60 seconds and turn
the circuit breaker back to the ON position.
5.
Turn the power switch to the ON position. The printer display will show that it is
starting up.
Once the display shows
Idle
or
Ready to Print
, you can send a file to the printer to be printed.
Diagnosing loss of extrusion
Occasionally, the printer’s head may experience loss of extrusion. This will be evident by
observing one of the following:
• The head is moving with no material coming out of either tip
• The height of the model and support materials are not equal
• Sagging structures due to lack of support materials
2.
3.
1.
From the display panel press
Cancel
and remove parts from the printer.
2.
Insert a new modeling base.
3.
From
Idle
, press
Maintenance
4.
Press
Machine
.
5.
Press
Head
. The head will move to the center of the chamber and the Z platform will
change position. The display will read:
Model Drive Motor Stopped
Gloves: The head area is hot. Use gloves when working in this area of printer.