Finding a Remedy
Page 70
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• Open the
history
page located under the printer tab. Click the “Copy Job
Information” button in the upper left hand screen and paste it into the email body.
Figure 1: Job information
Finding a Remedy
The following table lists various troubleshooting scenarios you may encounter when operating
the printer and methods for resolving these scenarios.
Symptom
Possible Solution
The printer crashes or becomes
unresponsive
Power cycle the printer.
Parts are failing
Use a radiometer to check the irradiance of the projector
(irradiance can drop over time).
Parts are failing even though
irradiance is fine
Increase exposure duration.
Parts aren’t sticking to the build
platform
Increase exposure delay for the first layer and/or increase
exposure duration for the first layer.
Recalibrate the build head.
Parts are warping during post-cure Lower the light intensity of the UV curing apparatus or do
multiple lower intensity post cures.
Top flat surfaces of parts look
dimpled or wrinkled
Check the tray sheet for creases or dimples and replace it if
present.
Vertical walls have thin vertical
lines
Check for dust between the interface glass and tray sheet.
Vertical walls have obvious
horizontal layer lines
Replace the tray sheet; contact Stratasys if the problem
continues.
The printer encounters resin
ingress
Contact [email protected] for further instruction.
The tray gaskets tear or deform Contact [email protected] to order new gaskets.