AUS
AFTER SALES SUPPORT
1300 112 534
tempo.org/support
MODEL: STR-TLW10W
Model Number STR-TLW10W
10 kg Top Load Washing Machine
INSTRUCTION MANUAL
Page 1: ...AUS AFTER SALES SUPPORT 1300 112 534 tempo org support MODEL STR TLW10W Model Number STR TLW10W 10 kg Top Load Washing Machine INSTRUCTION MANUAL ...
Page 2: ...o buy a STIRLING product All products brought to you by STIRLING are manufactured to the highest standards of performance and safety and as part of our philosophy of customer service and satisfaction are backed by our comprehensive 3 Year Warranty We hope you will enjoy using your purchase for many years to come ...
Page 3: ...R TLW10W Contents 02 Welcome 04 Warranty Details 05 General Safety Instructions 09 Unpacking 10 Product Overview 12 Installation 16 Getting Started 18 Instructions 21 FAQs and Troubleshooting 23 Other Useful Information 27 Repair and Refurbished Goods or Parts Notice ...
Page 4: ... respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired...
Page 5: ...ce cord or plug to rain moisture or other liquid WARNING Do not use the machine if the cord or plug is damaged to avoid an electric shock short circuit or fire If the cord is damaged it must be replaced by the manufacturer s service agent or a properly qualified person in order to avoid a hazard Winding the cord If winding the power cord avoid tight bends as this could damage the cord IMPORTANT SA...
Page 6: ...anything other than its intended purpose and only use it as described in this manual No outdoor use Do not operate the appliance outdoors Usage restriction This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance...
Page 7: ...le lifting or transporting it Location The area where the washing machine is to be placed should have a floor drain flush with or slightly lower than the floor on which washing machine is placed This is to prevent any potential damage should a water leak occur Freestanding use only This appliance is not to be built in Do NOT install the appliance outdoors or in a damp or wet environment such as a ...
Page 8: ...h wash check and clean the lint filter inside the tub Regularly clean the power plug to remove dust and dirt and avoid contact failure Cleaning and user maintenance shall not be carried out by children without supervision Do not spray the machine with water CAUTION Cleaning the inside of your washing machine regularly is particularly important if you frequently use a cold water wash especially if ...
Page 9: ...for advice on examination repair or return of the damaged product Read this manual to familiarise yourself with all the parts and operating principles of the washing machine Pay particular attention to the safety instructions on the previous pages Installing the bottom cover Before you can use the machine you have to install the bottom cover which during transport is placed between the top of the ...
Page 10: ...ig 2 Parts list 1 Lid with viewing window 2 Control panel 3 Housing 4 Adjustable foot 1 1 2 3 4 NOTE Due to continued product improvement images and illustrations in this manual may vary slightly from the product purchased All images in this manual are for reference purposes only Parts are not necessarily pictured to scale ...
Page 11: ... Pulsator 10 Slot for bleach 15 Rear view Fig 4 11 13 14 12 11 Water inlet connections 12 Power cord and plug 13 Base 14 Drain hose connection 15 Pump strainer Accessories not shown 1 Cold water supply hose 1 Hot water supply hose 1 Drain hose with support elbow 1 Bottom cover and 2 screws Documentation not shown Instruction manual Quick start guide Warranty certificate 8 6 7 5 10 9 ...
Page 12: ...he machine Fig 6 The maximum permissible inclination of the supporting surface is 2 CAUTION Installing the washer on a carpeted floor may cause vibration issues If you must install it on carpet make sure not to block any ventilation openings on the bottom of the washer Fig 6 Installation Working environment We recommend installing the washing machine in an environment where temperatures do not fal...
Page 13: ...f you can only connect to cold water you must use the valve cover supplied on the hot water inlet to close the inlet valve at the top of the washer to prevent water leakage Make sure your hot water from the tap is no hotter than 50 C Before connecting the curved end of the hoses to the corresponding inlet valves of the washer check and ensure that the sealing gaskets are firmly in place Connect th...
Page 14: ...e joint Apply force evenly and do not twist the water inlet valve Use only the new supplied hoses with your new appliance Do not use a hose from an existing machine or one that has been used previously In the event that the hoses are too short for your set up please seek advice from your local washing machine store to purchase a longer hose Fig 12 Fig 10 Fig 11 Fig 13 The drain hose can be install...
Page 15: ...le grounded earthed electrical outlet Do not overload the outlet as overloading can result in fire or electric shock Insert the power plug securely Do not use a power adaptor or extension cord Electrical installation advice To avoid electric shock fire and malfunction do not install this machine in a damp place Do not pull out or insert the plug with wet hands or bare feet Do not expose the applia...
Page 16: ...available options 01 Auto 02 Custom 03 Bulky 04 Gentle 05 Eco 06 Quick 07 Spin 08 Tub Clean The respective program number 01 08 will be displayed 3 WATER LEVEL Press this button repeatedly to select the water level appropriate for the amount of washing in the tub see Water level page 19 for more details The respective water level number 1 10 will be displayed 4 START PAUSE Press this button to sta...
Page 17: ...n spout Before using the washing machine for the first time run a complete cycle without laundry items Select the Quick program and run the machine until the end of the program WASHING LOAD SIZE The washing and spinning capacity of a washing machine refers to the maximum weight of a standard laundry in dry state which may be different from your actual washing load The thickness size and type of yo...
Page 18: ...omatic sensor determines the water level according to the weight of the wash load You do not have to set a water level Remaining times are shown on the display two digits For times longer than 99 minutes a stands for 100 minutes b for 110 c for 120 d for 130 and e for 140 minutes For example 135 minutes remaining is shown as d5 ECO program water level 10 is the program recommended for a normally s...
Page 19: ...ugh the wash If adding fabric softener dilute it with water and carefully add it into the slot on the balance ring at the start of the final rinse Water level Instructions Cont Table 2 Water levels guide Water level Water consumption no load Weight of applicable laundry load Standard detergent amount approx 1 30 L 2 kg 33 g 2 35 L 43 g 3 42 L 2 4 kg 52 g 4 49 L 61 g 5 56 L 4 6 kg 71 g 6 63 L 80 g ...
Page 20: ...ly For any other program press the PROGRAM button repeatedly to select the required program The program number 01 08 will be shown on the display For the 01 Auto program the machine will automatically choose the appropriate water level For all other programs you can select the water level 6 To select a water level appropriate for your wash load press the WATER LEVEL button and choose from the 10 o...
Page 21: ... is the tub turning first and then stopping This is intermittent spinning and it results in better spinning performance During the spin cycle why is the machine spinning and then stopping suddenly and taking in water again If the washing is piled up at one side of the tub during the spin cycle the washing machine automatically takes in more water to redistribute the load Once the load is balanced ...
Page 22: ... the load is piled at one side of the tub the machine will try two times to correct it If this does not work an alarm will sound Pause the machine redistribute the load evenly inside the tub then press START PAUSE to continue Check and ensure the washer is installed on an even level surface Check and ensure the lid is properly closed Water does not flow or only a slim stream flows into the tub E4 ...
Page 23: ... soft dry or damp cloth If you notice any rust residues left inside the tub from washing items with metal parts such as buttons or zippers wipe the residues off immediately with chlorine free detergent Never use steel wool To remove dirt and or detergent residues and scum build up from the inside and outside of the washing tub run the Tub Clean program without any clothes and with hot water close ...
Page 24: ...any parts Fig 16 Then rinse it thoroughly under running water and let it dry naturally Reinstall the filter making sure it fits securely behind the cover clasp and latches and locks securely into place Fig 17 Fig 14 Fig 15 Fig 16 Fig 17 Cleaning the water inlet valves suggested interval every 2 months To avoid blockage of the mesh filter at the water inlets after long time use detach the water inl...
Page 25: ...Turn the strainer cap and take it out gently Always keep a rag nearby to dry up water spillage when removing the pump strainer 5 To remove any objects from the strainer wash it thoroughly in a basin or under running water 6 Put the clean strainer back in its seat and turn it until it is securely closed Fig 19 Service repair and spare parts If the appliance is damaged do not attempt to repair it yo...
Page 26: ...hly Then store it in the original packaging in a dry location out of reach of children The RCM Mark Regulatory Compliance Mark indicates that the product complies with the relevant guidelines of the ACMA as well as corresponding government requirements for the safety of electrical devices E209 Responsible disposal Packaging materials are recyclable Please dispose of them responsibly for recycling ...
Page 27: ...rocess of repair some or all of your stored data may be lost We recommend you save this data elsewhere prior to sending the product for repair You should also be aware that rather than repairing goods we may replace them with refurbished goods of the same type or use refurbished parts in the repair process Please be assured though refurbished parts or replacements are only used where they meet ALD...
Page 28: ...vice For an electronic copy of this manual please go to www stirlingappliances com au and download a copy or contact our after sales support centre Instruction Manual Revision Index Version No Issue Date Description V1 0 16 February 2021 Original release V2 0 8 November 2021 2022 release V2 1 24 December 2021 Minor changes on pg 26 V2 2 18 January 2022 Minor changes on pg 16 V3 0 10 March 2022 202...
