AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: JK-140 PRODUCT CODE: 54993 09/2016
11
FAQs and Troubleshooting Guide
Problem / Question
Solution / Answer
The ON/OFF switch will
not stay down when I
want to boil water.
If you have just boiled water, wait for 15–20 seconds
to let the kettle cool. The On/Off switch should then
stay down when pressing it. Also ensure that the
switch is free of obstructions.
The kettle's power base
got damaged. Can I use
the kettle on a cooktop?
No, never place the kettle on a cooktop. Only use
it with the supplied power base. Contact our after
sales support centre if the base is damaged.
The filter came off. Can
I use the kettle without
it?
The filter ensures impurities (such as mineral
deposits) do not end up in your beverage. You
should therefore only use the kettle with the filter
properly in place; see page 13 for instructions how to
remove and reinstall it.
Why is the specified
maximum fill mark at
1.7L when more water
fits inside?
Although the kettle holds more water, do not fill it
past the maximum marking as water needs space
for expansion when heating and boiling. Overfilling
the kettle will result in boiling water spilling out of the
spout when boiling.
My kettle does not
switch off automatically.
Can I still use it and
switch off manually?
No, if the kettle does not switch off automatically, the
temperature control may be faulty. Do not use the
kettle. Contact our after sales support centre for ad-
vice on examination and return or repair of the kettle.
Also make sure that the switch is free of obstructions;
the kettle will not turn off if the switch is constrained.
The kettle is getting
noisier as the water is
heating. Does that mean
something is wrong?
No, all kettles make a noise while heating up water.
The noise will increase as the water reaches boiling
point, but will abate afterwards.
How often do I need to
descale my kettle?
If you live in a hard water area, you may need to
descale the kettle every few months, or if obvious
scaling has taken place. In a soft water area
descaling may be required less frequently, or not
at all. If a whitish deposit has accumulated on the
bottom of the kettle or along the sides, or spots of
what looks like rust, scaling has taken place and
you need to descale the appliance – see page 12 for
instructions.
