Stewart Audio DSP 4x4, Operation Manual

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DSP 4x4 Operations Manual Rev E Page 12
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Damages resulting to the product which are not covered under this warranty can be factory-
repaired at cost to the customer. Use the contact information below to initiate the repair process.
9.3 Non-warranty Repairs
An estimate for all non-warranty repairs will be provided to the customer once the unit has
been shipped to the factory. The customer is responsible to approve this estimate within 7
days. If the repairs are not approved within 14 days, Stewart Audio reserves the right to
consider the unit scrap and may discard it. Payment for non-warranty repairs must be
submitted to Stewart Audio before the product will be returned to the customer.
10 Return Procedure
All returns to the factory for service must be accompanied by a Return Authorization (RA) number.
One can be obtained by contacting Stewart Audio at (209) 588-8111 or via e-mail at
support@stewartaudio.com.
NOTE: Any defective products received without an RA number will be returned to sender at
their expense.
If Stewart Audio is unable to contact the sender in 14 days, the merchandise will be considered
scrap and may be disposed of.
10.1 Shipment Instructions

If Stewart Audio requests that you ship the defective product back to their service center,
please refer to the guide below. To ensure prompt warranty service, be sure to follow all
instructions.

Return Authorization (RA) is required for product being sent to the factory for service.

See packing instructions in Section 10.2.

Ship the defective product using a method which provides for order tracking or order
confirmation. The service center is located at the following address:
Stewart Audio
14335 Cuesta Court Suite C
Sonora, CA 95370

Use a bold black marker and write the RA number on three sides of the box.
Record the RMA number for future reference. The RA number can be used to check the repair
status.
10.2 Packaging Instructions
Should Stewart Audio request that you ship your product to their service center, these instructions
must be followed in order to ensure safe delivery. If they are not followed, Stewart Audio assumes