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English |
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The purchase of a replacement frame in the same price range is offered by
the STEVENS dealer by indicating the purchase price as well as possible shipping
and assembly costs. The sales contract takes effect with the STEVENS dealer. Due
to model changes it cannot be ensured in every case that the identical model or
a replacement frame in the same colour as the defective frame is available. Upon
acceptance of the offer by the customer the defective frame becomes the property
of STEVENS Vertriebs GmbH.
Within the framework of this program neither STEVENS nor the STEVENS
dealer shall bear any shipping and / or assembly costs. These costs are to be
paid by the customer himself and are settled directly with the STEVENS dealer.
If STEVENS carry out the repair by order of the STEVENS dealer, STEVENS will
invoice the repair costs to the STEVENS dealer and they will invoice them to the
customer.
In the case of road racing frames this program also includes the replacement
of the fork, in the case of full-suspension frames it includes the replacement with-
out damper and without fork and in the case of mountain bike frames it includes
the replacement without fork.
This program is a voluntary action and can be finished by STEVENS at any
time.
General Notes on Care and Servicing
Maintenance and Servicing
When you collect your STEVENS bicycle from the STEVENS dealer he will have
assembled it ready for use. Nevertheless, your STEVENS bicycle needs regular
servicing. Have your local STEVENS dealer do the scheduled maintenance work.
This is the only way to ensure that all components function according to their
constructive design.
The bicycle will be due for its first service after 100 to 300 kilometres (60 to
180 miles), 5 to 15 hours of initial use or four to six weeks. The STEVENS bicycle
needs to be serviced, because during the break-in period of the STEVENS bicycle
the spokes slightly lose tension or the gears require re-adjustment. This break-in
process is unavoidable. Therefore, remember to make an appointment with your
STEVENS dealer for the first service of your new STEVENS bicycle. The first service
is very important for both functioning and durability of your STEVENS bicycle.
Regular servicing and the replacement of worn out parts in time, e.g. chains,
brake pads or Bowden and brake cables, are part of the intended use of the
STEVENS bicycle and therefore have an influence on the warranty and the guar-
antee, as well. You should have your STEVENS bicycle serviced regularly by your
STEVENS dealer after the break-in period. If you ride a great deal on poor road
surfaces or cross-country, it will require correspondingly shorter service intervals.
For more information see the chapter
“Service and Maintenance Schedule”
.
Danger:
Servicing and repairs are jobs best left to your STEVENS dealer. If you have
your bicycle serviced by anyone else than an expert, you run the risk that
parts of STEVENS bicycle will fail. Risk of accident! When working on your
STEVENS bicycle restrict yourself to jobs for which you have the suitable
tools, e.g. a torque wrench, and the necessary knowledge.
Cleaning and Caring for your STEVENS Bicycle
Dried sweat, dirt and salt from riding during the winter harm your STEVENS
bicycle. You should therefore make it a habit of cleaning all components at regular
intervals.
Avoid cleaning your bicycle with a high-pressure cleaner. The high-pressure
water ejected in a narrowly focused jet may pass through seals and penetrate
bearings. This leads to the dilution of lubricants and consequently to greater fric-
tion. This destroys and impairs the functioning of the bearing races in the long
term. Pressurised water also tends to abrade frame stickers.
Danger:
Tyres of other dimen-
sions can impair the
safety of your STEVENS
bicycle. Therefore, only
replace tyres by tyres of
identical type and size.
In case a component
needs to be replaced,
only use original spare
parts, if possible.
Contact your STEVENS
dealer.
Danger:
If a component needs to
be replaced, make it a
rule to only use original
spare parts. Wearing
parts of other manufac-
turers, e.g. brake pads
or chains, can make
your STEVENS bicycle
unsafe. Risk of accident!
Caution:
Do not clean your
STEVENS bicycle with a
high-pressure cleaner
or a water jet and if you
do, be sure to keep it at
a distance. Do not aim
at the bearings.
