10
TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide below. If you
are unable to resolve the issue using this guide please ring our Customer Service Department on
0844 848 5861. Please have the model code and purchase information available.
Appliance does
not work.
Mains plug is not plugged in or
is loose.
Fuse has blown or is
defective.
Check fuse, replace if necessary.
Socket is defective.
Mains malfunctions are to be
corrected by an electrician.
Temperature is not properly
adjusted.
Lid was open for an extended
period.
Open the lid only as long as
necessary.
A large quantity of warm food was
placed in the appliance within the
last 24 hours.
Turn the temperature control dial to
a colder setting, temporarily.
The appliance is near a heat
source.
Please look in the “Installation”
section.
Insert mains plug.
Fault
Possible cause
Solution
The food is not
frozen enough
Please look in the initial
“Temperature Setting” section.
Appliance freezes
too much.
Temperature is not properly
adjusted
Turn the temperature control dial
to a colder setting, temporarily.
Adjust the temperature dial to a
warmer Setting.
Temperature is set too cold
The appliance is not level.
Move appliance slightly to level.
Unusual noises.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
Move the appliance slightly or
if necessary, carefully bend the
component out of the way.
Drain Plug is loose.
Tighten the Drain Plug
