Starcraft Telluride 2021, Owner'S Manual

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Section 1: Warranty & Service
 Your date of purchase.
 If applicable, the component description, serial number and model number.
 A detailed description of the concern.
 The name of your selling dealer.
•
If different from above, the contact information for the RV repair facility you
are contacting Jayco to discuss.
An important note about alterations and warranties
Installations or alterations to the original equipment vehicle as distributed by Starcraft are
not covered by the Towable Limited Warranty. The special body company, assembler, equip-
ment installer or up fitter is solely responsible for warranties on the body or equipment and
any alterations (or any effect of the alterations) to any of the parts, components, systems
or assemblies installed by Starcraft. Starcraft is not responsible for the safety or quality of
design features, materials or workmanship of any alterations by such suppliers.
Obtaining Emergency Warranty Repair
1. Call 1-(800)-945-4787 or use our website dealer locator to find an authorized Starcraft
dealer in your area. Contact them for an appointment; they will handle all warranty
repair billing and returned parts for you.
2. If you cannot locate an authorized Starcraft dealer near you, ask the campground staff
for referrals or check the local telephone yellow pages. Or contact Starcraft Customer
Service or your selling dealer for assistance in locating a repair facility.
 Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Starcraft directly;
otherwise, you are expected to pay them.
 Have the RV repair facility inspect your RV. Either they or you must call Star-
craft Customer Service to discuss applicable warranty coverage prior to any repair
work being performed.
 Starcraft Customer Service will issue an authorization number upon warranty re-
pair approval and advise if any original parts need to be returned.
 Once Starcraft Customer Service has issued an authorization number, the RV re-
pair facility may begin actual repair to your RV.
 Inspect the completed repair work thoroughly. If you are not satisfied, communi -
cate that immediately to the RV repair facility management. Make sure you are
satisfied with the repair before you pay or leave the premises.
 For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone number,
RV 17-digit VIN and authorization number. If returning parts, include a copy of your return
freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Starcraft dealer is not located nearby, contact your selling dealer for assis-
tance. If your dealer is closed, check with the campground staff or telephone yellow pages
for an RV repair facility. Have the item repaired and contact Starcraft Customer Service im-
mediately the following business day.
Failure to contact Starcraft Customer Service, unauthorized or improper warranty repairs,
or failure to return requested original parts may result in loss of reimbursements and/or loss
of warranty.
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