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Portable Thermal Printer  

SM-L304& SM-L300 SERIES 

User Manual 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Summary of Contents for SM-L300 Series

Page 1: ...Portable Thermal Printer SM L304 SM L300 SERIES User Manual...

Page 2: ...ble protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the inst...

Page 3: ...direktiivin 2014 53 EU oleellisten vaatimusten jasit koskevien direktiivin muiden ehtojen mukainen Italiano Italian Con la presente STAR MICRONICS CO LTD dichiara che questo Wireless Device conforme a...

Page 4: ...4 53 EU Italy The public use is subject to general authorisation by the respective service provider Norway This subsection does not apply for the geographical area within a radius of 20 km from the ce...

Page 5: ...Windows is registered trademarks of Microsoft Corporation The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc...

Page 6: ...ontact your dealer for advice Continued use of the printer could result in a fire Never attempt to repair the printer yourself Also do not disassemble or modify the product Doing so could lead to inju...

Page 7: ...rinting quality may suffer if the thermal head heating element becomes soiled by being touched with your hands Do not touch the thermal head heating element There is a risk of damage to the driver IC...

Page 8: ...t Use the printer in a clean low humidity environment that is free from dust Avoid using the printer in high humidity rooms Printer Maintenance Please perform the following maintenance every 6 months...

Page 9: ...er or TV If you do so the data on the card may be deleted Do not leave the card in a high temperature environment such as the dashboard of a car Otherwise the card may bend Do not touch the card with...

Page 10: ...g the Belt Clip 26 3 Control Panel Buzzer 27 3 1 Button 27 3 2 LED LCD Display Error 28 3 2 1 LED LCD Display 28 3 2 2 LED LCD Display for Error 31 3 3 Self Test 34 3 3 1 Self Test Procedure 34 3 3 2...

Page 11: ...k 76 11 2 Belt Clip 76 11 3 USB Cable 76 11 4 Ferrite Core 77 12 Troubleshooting Procedure 78 12 1 Troubleshooting Guide 79 12 1 1 Power Supply Failure 79 12 1 2 Printing Failure 80 12 1 3 Sensor Fail...

Page 12: ...ermal printing method Print maximum speed 65mm s Paper feed maximum speed 65mm s Support Bluetooth Ver3 0 4 0 BLE Dual Mode Support Secure Magnetic Stripe Reader Model with Card Reader AES or 3DES enc...

Page 13: ...ies is broken or missing please contact the dealer that you bought the product Standard Accessories Printer Battery Pack Sample Roll Paper Belt Clip USB Cable Safety Instruction Sheet Ferrite Core Fer...

Page 14: ...1 2 Appearance and Components NOTE Only SM L304 MSR model has the Magnetic Stripe Reader...

Page 15: ......

Page 16: ...ed off before you insert or remove the battery pack 2 Insert the battery pack into the back of the printer as in the figure shown below following the direction of the arrow 3 To remove the battery bac...

Page 17: ...to go on please charge it Battery charging POWER lamp will always flash in green color and goes off when fully charged Charging the printer when it is on even if battery icon on the LCD shows fully c...

Page 18: ...t while charging the battery pack Do not remove the battery pack while it is being charged Fully charge the battery prior to using the printer There is no need to completely discharge or use up a rech...

Page 19: ...to 25 C Avoid storing the battery in locations with high or extremely low temperatures Battery Disposal and Recycling A battery pack is used to power this device Since the disposal process of batterie...

Page 20: ...otes 1 SM L300 has two Bluetooth modes a One is Bluetooth Ver3 0 with PIN for Android or Windows system PIN and Device name can be changed through Star Utility To obtain this utility please contact wi...

Page 21: ...ON or OFF by de curl switching lever Default OFF Notes Be careful not to forcibly pull or push the de curl mechanism part The decal mechanism part may become damaged if strong force is applied 1 Pres...

Page 22: ...ipt paper Label paper Linerless Label paper Receipt paper only 3 Set the de curl switching lever to OFF when label paper or lineress label paper is used Note If the paper thickness of the receipt is o...

Page 23: ...aper guide so that it can be moved to adjusted and fixed the paper roll Example When using a width 58mm roll paper press and hold the paper guide button push the paper guide to the position of 58 so t...

Page 24: ...en button to open the printer cover 2 Load the roll paper in the orientation shown in the figure below 3 Pull the end of the roll straight toward you Then press down on both sides of the printer cover...

Page 25: ...rinting is not in progress The paper cover can be opened when replacing the paper However since the tear bar is on the inside of the paper cover be careful not to place your face or hands too close to...

Page 26: ...ach the belt clip to the printer Use a straight slot screw driver to firmly screw in the screw hole 2 4 2 Using the Belt Clip When the printer is attached to your belt you can use it like the picture...

Page 27: ...can be fed manually by pressing and holding the FEED button for more than one second Pressing and holding MODE FEED buttons for 5 seconds will put the printer into Memory Switch Setting mode The MODE...

Page 28: ...Nothing Bluetooth disconnected ON OFF Backlight ON maintain the original state Bluetooth Icon OFF Nothing Stand by 1sec Flashing OFF Backlight OFF Nothing Return from Stand by ON OFF Backlight ON mai...

Page 29: ...Receiving Data Printing Data Including busy state ON OFF Backlight ON Printing Nothing Other ON OFF Backlight ON maintain the original state Nothing Menu Operation Mode Enter Menu Operation Mode ON OF...

Page 30: ...ON Printing Nothing After printing Backlight ON maintain the original state Nothing Writing Firmware Enter Writing Mode ON OFF Backlight OFF Nothing While Writing Backlight OFF Nothing Finish Writing...

Page 31: ...7 4 7 5V The remaining battery power is low Please charge the battery pack 2 bars 7 5 7 6V 3 bars 7 6 7 9V 4 bars 7 9 8 4V There is sufficient remaining battery power Charging Roll Paper Status Icon...

Page 32: ...nsor Error Beep G G Auto Recoverable Error Heat Protection of Thermal Printer Head Happened ON Flashing Backlight ON TPH Thermistor detecting Nothing Recovered ON OFF Backlight ON TPH Thermistor detec...

Page 33: ...A 530Hz 192msec E 667Hz 96msec B 670Hz 192msec F 537Hz 96msec C 800Hz 192msec G 800Hz 96msec D 800Hz 96msec...

Page 34: ...cluding the firmware version communication mode print settings and QR code that links to the users Manual Download site 3 The self test will finish automatically The printer will be ready to receive d...

Page 35: ...settings release the buttons after you surely confirm the screen display Enter Menu Mode to get a printer into the setting mode 3 To switch the Menu and option parameter or return to the previous men...

Page 36: ...buttons for 5 seconds You will see present Enter Menu Mode in the LCD Press the MODE button once to switch the menu item Display 1 Self Test 2 System Setting Press the FEED button once to get into the...

Page 37: ...ove cursor then press the MODE button twice to input the number 8 finally press and hold FEED button to confirm the new setting and return to the previous menu The standby time has set to 80 seconds 0...

Page 38: ...per Type Press the FEED button once to get into the menu Display 0 Receipt 1 BM 3inch 2 BM 2inch 3 BM Center 4 Label 0 Press the MODE button twice to input the number 2 then press and hold FEED button...

Page 39: ...sword has set to 2222 0000 2222 Press the MODE button 7 times to switch the menu item Previous Menu Press the FEED button once to return to the previous menu Display 1 Self Test 2 System Setting 3 Exi...

Page 40: ...revious Menu 2 System Setting Input Password 0000 1 Density 0 Medium 1 Low 2 High 3 Special Medium 2 Standby Time Standby Time 0010 9999 Sec 60 Seconds 3 Auto Off Time Auto Off Time 0001 9999 Min 0000...

Page 41: ...see present Enter Menu Mode in the LCD Press the FEED button once to enter the menu item Self Test Display 1 Print 2 MSR 3 MSR Key Injection 4 Hex Dump Mode 5 Previous Menu Press the MODE button 3 tim...

Page 42: ...9 min 3 6 3 Smart Power Option The smart power option is a function to turn on the printer when it is supplied the power When the printer is turned off upon being powered it will automatically turn on...

Page 43: ...Turned OFF No charging Turn ON Auto Start charging N A N A N A Condition 2 Turned OFF Charging N A Turn OFF No charging N A Turn OFF Charging Condition 3 Turned ON No charging Turn ON Auto Start char...

Page 44: ...t if not the card cannot be read properly See correct example on Figure 4 2 If you hold the corner of the card it is difficult to swipe it straight so that you may fail to read the card data So hold t...

Page 45: ...ract a card at the end of the MSR slot by lifting up or lowering down the card is not maintained and a read error occurs If you insert a card into the middle part of the MSR card the card is not read...

Page 46: ...he combination of 50 degrees and 85 RH No condensation is considered the worst value regarding high temperature and humidity A higher humidity level higher than 80 combined with a higher temperature c...

Page 47: ...level higher than 80 combined with a higher temperature can cause a problem if over a prolonged period of time more than 4 hours 2 Transport Storage a Temperature 20 to 70 degrees b Humidity 5 to 95...

Page 48: ...ty level higher than 80 combined with a higher temperature can cause a problem if over a prolonged period of time more than 4 hours 2 Transport Storage a Temperature 0 to 30 degrees b Humidity 45 to 6...

Page 49: ...nded density RICHO 150PSMW High UPM DT80W High Linerless Label Paper Manufacturer Product Name Recommended density MAXStick MAXStick PLUSD High CAUTION Please use the recommended thermal paper or same...

Page 50: ...er that has a roll end mark at its end 2 Chemicals and oil may cause the roll paper to change color or cause the printed characters to become lighter 3 Please be aware that the roll paper can be affec...

Page 51: ...of the paper and the specification of black mark is illustrated by the following image Black Mark Density Black mark of Minimum 0 8 PCS 5 4 1 Receipt Paper Note There is a possibility of Black Mark ma...

Page 52: ...aper Notes 1 It should be set by the memory switch with the panel operation 2 The left side of black mark sensor is also supported in case of the special paper 5 5 Specifications of LABEL GAP Label Ga...

Page 53: ...Saving Stand by YES Character Set Font Alphanumeric 9x17 9x24 12x24 dots Kanji 24x24 dots Barcode Symbologies 1D UPC A UPC E JAN EAN8 JAN EAN13 CODE39 ITF CODE128 CODE93 CODABAR NW 7 GS1 128 GS1 Omni...

Page 54: ...5V 1 0A time required for full charge 5 to 6h Power Supply Battery 2000mA 7 4V rechargeable battery pack Battery Operating Time TBD LCD 128 x 64 dots with Blue Backlight MSR Single Head MSR model only...

Page 55: ...Dimensions SM L300 External Dimension 119 1mm W x 146 4mm H x 69 0mm D Weight 540g including battery pack Body Color Black SM L304...

Page 56: ...External Dimension 119 1mm W x 150 8mm H x 69 0mm D Weight 552g including battery pack Body Color Black 7 Detailed Specification...

Page 57: ...Item Specification Hardware Specification MCU 32bits RISC FLASH 256K bytes RAM 48K bytes Clock frequency of MCP 72MHz Refer to 10 2 Bluetooth for the detail specifications of Bluetooth...

Page 58: ...they are made valid only after the printer is turned on or reset Flash memory has a limit life for writing data Do not apply this command for every single receipt The following describes memory switch...

Page 59: ...w 1 1 International Character n MSW1 3 MSW1 2 MSW1 1 MSW1 0 International Character 0 0 0 0 0 USA 1 0 0 0 1 France 2 0 0 1 0 Germany 3 0 0 1 1 UK 4 0 1 0 0 Denmark 1 5 0 1 0 1 Sweden 6 0 1 1 0 Italy 7...

Page 60: ...ch in Black Mark mode and Label mode N MSW1 D MSW1 C Top Search Power On Cover Close 0 0 0 Not execute Detect Black Mark 1 0 1 Detect Black Mark Detect Black Mark 2 3 1 1 Detect Black Mark Detect Blac...

Page 61: ...6 5 4 3 2 Print Density Refer to below 1 1 Print Density Refer to below 1 0 Print Density Refer to below 1 1 Print Density n MSW2 2 MSW2 1 MSW2 0 Print Density 0 0 0 0 Medium Density 1 0 0 1 Low Densi...

Page 62: ...cter Spacing SBCS MSW3 4 Character Character Size Font Right Space 0 ANK 12 12 0 dot 1 ANK 15 12 3 dot Japanese Kanji and DBCS MSW3 5 Character Character Size Left Space Font Right Space 0 Full Size K...

Page 63: ...odepage 851 Greek 11 0 0 0 1 0 0 0 1 Codepage 869 Greek 12 0 0 0 1 0 0 1 0 Codepage 928 Greek 13 0 0 0 1 0 0 1 1 Codepage 772 Lithuanian 14 0 0 0 1 0 1 0 0 Codepage 774 Lithuanian 15 0 0 0 1 0 1 0 1 C...

Page 64: ...1 0 Thai Character Code 13 Thai 63 0 1 1 0 0 0 1 1 Thai Character Code 14 Thai 64 0 1 1 0 0 1 0 0 Thai Character Code 16 Thai 65 0 1 1 0 0 1 0 1 Thai Character Code 17 Thai 66 0 1 1 0 0 1 1 0 Thai Ch...

Page 65: ...ion If the value of n is odd 1 will be set If any invalid value is set 72mm will be specified n MSW4 6 MSW4 5 MSW4 4 MSW4 3 MSW4 2 MSW4 1 MSW4 0 Printing Region 00 0 0 0 0 0 0 0 72mm 576dot 01 0 0 0 0...

Page 66: ...ote F E D C ASB function Refer to below 1 B A 9 8 NSB function Refer to below 1 7 6 5 4 3 2 1 0 1 ASB NSB function n I F 0 1 MSW7 C Bluetooth Disable Enable USB Enable Disable MSW7 8 Bluetooth USB onl...

Page 67: ...ction for printing start position Refer to below 1 6 Correction for printing start position Refer to below 1 5 Correction for printing start position Refer to below 1 4 Correction for printing start p...

Page 68: ...ON 1 Note F Data timeout Enable Disable 1 E D C B A 9 8 7 6 5 ESC RS a n Command Function Status transmission conditions Status transmission 4 3 2 1 0 1 Data timeout This function is valid only when u...

Page 69: ...bit Function OFF 0 ON 1 Note F E D C B A 9 8 7 6 5 4 3 2 1 USB Serial Number Disable Enable 1 0 1 USB Serial Number This function is valid only when using USB I F...

Page 70: ...er Type Refer to below 1 1 Paper Type Refer to below 1 0 Paper Type Refer to below 1 1 Paper Type n MSWR 1 MSWR 0 Paper Type 0 0 0 Receipt 1 0 0 Black Mark 3inch 2 0 1 Black Mark 2inch 3 0 1 Black Mar...

Page 71: ...r to below 1 1 Power Down Refer to below 1 0 Power Down Refer to below 1 1 Power Down MSWS D C B A 9 8 7 6 5 4 3 2 1 0 Power Down 0 0 0 0 0 0 0 0 0 0 0 0 0 0 No use 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 Minut...

Page 72: ...leep Mode Refer to below 1 2 Sleep Mode Refer to below 1 1 Sleep Mode Refer to below 1 0 Sleep Mode Refer to below 1 1 Sleep Mode MSWT D C B A 9 8 7 6 5 4 3 2 1 0 Sleep Mode 0 0 0 0 0 0 0 0 0 0 0 0 0...

Page 73: ...9 How to Display the Model Name...

Page 74: ...tery charging and is connected by means of 5pin micro USB socket In the following table the signals present on the micro USB socket are listed Pin Number SIGNAL 1 VBUS 2 D 3 D 4 NC 5 GND USB Cable Use...

Page 75: ...band Data Transmission Rate 115200bps adjustable Data Bit 8 data bit fixed Parity Bit No parity fixed Stop Bit 1 stop bit fixed SSP Compatible PIN code 1234 as default for Android Windows Bluetooth Ve...

Page 76: ...11 Specifications of Accessories 11 1 Battery Pack 7 4V 2000mAh Rechargeable Lithium ion Polymer Battery Pack Safety Approvals PSE Weight 90g 11 2 Belt Clip 11 3 USB Cable...

Page 77: ...radio wave radiation attach a ferrite core to the USB cable included with the printer Make a loop with the USB cable close to the core at the Micro USB end and attach a ferrite core as shown in the dr...

Page 78: ...rresponding items into consideration This allows you to specify a hidden defective part Cause Lists as many possible causes as possible Guess a trouble cause out of them and take its check method to s...

Page 79: ...d Battery level 7 2V Charge the battery Printer cannot be charged The battery is not installed Install the battery The USB cable is not connected to the printer PC USB port or the USB charger firmly C...

Page 80: ...heck the battery lamp on the LCD Charge the battery Foreign substance is adhered to the thermal head Check whether any foreign substance are adhered to the thermal head Dip a cotton swab or soft cloth...

Page 81: ...move the foreign substance Faulty connection of the paper sensor connector Check connection of the paper sensor connector Connect the paper sensor cable to connector correctly Does not detect presence...

Page 82: ...on of the platen Mount the platen properly Paper jam or pieces of paper left in the printer Check whether or not the paper is jamming or torn and caught in the paper path Eliminate unnecessary paper i...

Page 83: ...13 Fitting Regulation 13 1 Printer Radio Wave Method TELEC R TTE FCC ICES Applicable Standard and Regulations CE VCCI Class B 13 2 Battery Pack Electrical Appliances and Material Safety Act PSE...

Page 84: ...14 Release History Rev No Date Month Year Contents Rev 1 0 Oct 2016 New Release...

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