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Sprint Ride-Fi User Manual Download Page 69

 

66 

Appendix 

The following topics cover items such as troubleshooting, device specifications, applicable warranty and 

service information, customer service contacts, and applicable trademark and copyright notices. 

Troubleshooting 

Check the questions and answers below for troubleshooting solutions for common device issues. 

Check Here First 

Question

: Unable to connect via Wi-Fi (WLAN) 

Answer 1

: Check whether the mobile broadband device is properly connected to the computer or 

other external device. 

Answer 2

: If OPEN WEP is the security method being used, check whether the correct WEP key is 

entered. If the WEP key is unknown, see to reset the WEP key and reconnect the device. 

Answer 3

: Check whether the correct WPA key is set. If the WPA key is unknown, see to reset the 

mobile broadband device or see the WLAN Initialization Sticker to reset the WPA key, and then 

reconnect the device. WPA/WPA2 security may not be supported depending on the Wi-Fi device. See 

the Wi-Fi device user guide for information. 

Question

: Internet connection fails. 

Answer 1

: Make sure that you are within the service area. 

Answer 2

: If signal reception is poor, move to where signal reception is good and then reconnect. 

Answer 3

: The access point might be busy depending on the time of day. Wait a little and then 

reconnect. 

Answer 4

: Activate the Web UI and make sure that network settings are correct. 

Question

: Transmission fails quickly. 

Answer 1

: Make sure that the mobile broadband device is properly connected to PC or other device 

via Wi-Fi. . 

Answer 2

: Signal reception might be poor. Check transmission where signal reception is good. 

Answer 3

: Restart the mobile broadband device. 

Question

: Transmissions are slow. 

Answer 1

: Signal reception might be poor. Check transmission where signal reception is good. 

Answer 2

: Connection might be poor. Try again after a while. 

Summary of Contents for Ride-Fi

Page 1: ... Ride Fi User Guide UG template version 15b_mbb draft version for review control Sprint_TCL_Y856UB_UG_EN_092515_D1 ...

Page 2: ...7 Insert a SIM Card 8 Remove the SIM Card 9 Check the SSID and Security Key 10 Turn Your Device On and Off 11 Wi Fi WLAN Overview 15 Activate Wi Fi WLAN Function 15 Connect Windows PCs with Wi Fi 16 Windows 10 16 Windows 8 19 Windows 7 22 Connect Mac Computers with Wi Fi 24 Connect iDevice iPod Touch iPad 27 Connect an iDevice or an iPod Touch 27 Connect an iPad 31 Connect an Android Device 36 USB...

Page 3: ...bile Network Settings 52 Device Settings 55 Advanced Router Settings 58 Notification 63 About 64 Support Tab 65 Troubleshooting 66 Specifications 68 Safety Precautions 70 Specific Absorption Rates SAR for Wireless Device 71 FCC Radio Frequency Emission 71 FCC Notice 72 Index 74 ...

Page 4: ...eenshots and Key labels are provided for reference only Actual windows menus etc may differ in appearance Other Notations In the user guide the mobile broadband device may be referred to either as mobile broadband device hotspot device or Wi Fi router Compatible Operating Systems OS The table below outlines the compatible operating systems OS for your device Use outside these environments may affe...

Page 5: ...Available hard disk capacity 50 MB required 100 MB recommended common to all Operating Systems listed above Recommended resolution 1024 x 768 or higher Compatible browsers Internet Explore 8 and later Safari 5 1 and later Chrome 36 and later FireFox 31 and later Package Contents See below for details on everything you will find in the box for your Ride Fi Ride Fi Get Started guide SSID and Securit...

Page 6: ...additional information useful to know before you begin using your Ride Fi Your mobile broadband device accommodates software updates Always use the latest software Note that connection speeds may drop or connections may be disabled depending on line traffic or connection environments When using WLAN overseas change the settings according to the laws of those countries To enhance security it is rec...

Page 7: ...s Learn your device s primary parts and functions Device Layout The following illustration outlines your device s primary external features and buttons Part Description Wi Fi indicator to displays Wi Fi signal status and network indicator to display network connection status LED Indicators Back Cover Power button USB port Car charger LED Indicators ...

Page 8: ...leep mode Power button LED Indicators The following topics describe the details of your device s LED indicators LED Indicator Layout Explore your device s LED Indicator layout Part Description Displays Wi Fi signal status Wi Fi indicator Display network connection status Network indicator LED Indicator Description The description for the LED as bellow Indicator LED status Description state Network...

Page 9: ...lid Red 1 No signal such as No Service Limited Service No Sim Invalid Sim Pin Lock etc Flashing Red 1s 1 Roaming to other networks need user to confirm on WebUI WIFI LED Off 1 Device power off 2 Power saving mode Blue 1 During power on off 3s 2 WiFi active Sleep Mode If your mobile broadband device is not used for a while the device enters sleep mode and LED turns off automatically Press the Power...

Page 10: ... device s SIM card is preinstalled Keep the following in mind when handling a SIM card Customer is responsible for any damage caused by inserting the SIM card in another brand IC card reader etc The company is not responsible in such case Always keep the IC chip clean Wipe clean with a dry soft cloth Avoid applying labels May damage the SIM card See instructions included with the SIM card for hand...

Page 11: ...d Follow these instructions to insert a SIM card Remember to power off your device before inserting a SIM card Note 1 Remove the back cover Your device s SIM card is preinstalled These instructions are for reference only 2 Open the SIM card holder and put in the SIM card illustration 3 Close the back cover ...

Page 12: ... Removethe SIM Card Follow these instructions to remove the device s SIM card 1 Plug out the device from the car s power socketto power off the device before removing the SIM card 2 Remove the back cover ...

Page 13: ... SIM card 4 Attach the back cover Check the SSID and Security Key Your device s default SSID network name and security key are printed on a label beneath the device s battery Turn the device off and remove the battery to access this information ...

Page 14: ...neath the battery 3 Replace the back cover Turn Your Device On and Off The instructions below explain how to turn your device on and off or to restart your device if it cannot be powered on and off using the Power key Turn Your Device On Insert the device into the 12v or 24v power socket of the car ...

Page 15: ...Power Your device s Wi Fi function activates and automatically connects to the Internet keyfor 3 seconds Turn YourDevice Off Press and hold the Power key for 3 seconds or plug out the device from the 12v or 24v power socket ...

Page 16: ...13 Your device will power off Restart Your Device If your device will not turn on or off using the Power key use the action below to restart it 1 Press and holdpower key for 10 seconds ...

Page 17: ...l restart 2 Release the keys after Wi Fi has restarted 3 You can also restart your device by plug out and plug in the device from the 12v or 24v power socket Note Restarting your device does not reset the device settings ...

Page 18: ...nge the default network name SSID and security key WPA after setting up your device Wi Fi WLAN Overview Your device supports IEEE 802 11 b g n standards Connect Wi Fi devices PC game console etc via Wi Fi for wireless data transfers Enter Wi Fi router s SSID and WPA keys to connect Wi Fi devices These settings should be performed when the device is connected the first time to another Wi Fi device ...

Page 19: ...seconds Connect Windows PCs with Wi Fi The following topics describe how to connect your device with various versions of Windows PCs via Wi Fi add OS instructions such as for Windows 10 as necessary Windows10 Connect Windows 10 PCs to your device with Wi Fi 4 Insert the device into the 12v or 24v power socket of the car ...

Page 20: ... s Wi Fi function activates and automatically connects to the Internet key for 3 seconds 6 Activate your PC s Wi Fi function Consult your PC s operation manual for details on activating Wi Fi 7 On your PC click Start Settings Network Internet ...

Page 21: ...18 8 Select your device s SSID from the list and click Connect ...

Page 22: ...Next The PC connects to your device The connected status icon on your device will show an additional device has been connected Windows 8 Connect Windows 8 PCs to your device with Wi Fi 1 Insert the device into the 12v or 24v power socket of the car ...

Page 23: ...ly connects to the Internet key for 3 seconds 3 Activate your PC s Wi Fi function Consult your PC s operation manual for details on activating Wi Fi 4 On your PC move the cursor to the upper right or lower right corner or swipe from the right side on a touchscreen PC and select Network ...

Page 24: ... device s SSID from the list and click Connect 6 Enter the security key WPA and then click Next The PC connects to your device The connected status icon on your device will show an additional device has been connected ...

Page 25: ...vice into the 12v or 24v power socket of the car 2 Press and hold the Power Your device s Wi Fi function activates and automatically connects to the Internet key for 3 seconds 3 Activate your PC s Wi Fi function Consult your PC s operation manual for details on activating Wi Fi ...

Page 26: ...23 4 On your PC click Start Control Panel Network and Internet Network and Sharing Center 5 Click Connect to a network ...

Page 27: ...ected status icon on your device will show an additional device has been connected Connect Mac Computers with Wi Fi Follow the instructions below to connect a Mac computer to your device via Wi Fi Note 1 Insert the device into the 12v or 24v power socket of the car The operations depicted are based on Mac OS X 10 10 5 with Wi Fi security set to WAP2 ...

Page 28: ...25 2 Press and hold the Power Your device s Wi Fi function activates and automatically connects to the Internet key for 3 seconds 3 On your Mac in the Apple menu click System Preferences Network ...

Page 29: ...26 4 Click Wi Fi Turn Wi Fi On Your computer s Wi Fi function activates 5 Select your device s SSID from the Network Name pulldown list ...

Page 30: ...onnected Connect iDevice iPod Touch iPad The following topics outline how to connect your iDevice iPod Touch or iPad to your device via Wi Fi Connect an iDevice or an iPod Touch Follow the instructions to connect your iDevice or iPod Touch to your device using Wi Fi Note The operations below are based on your iDevice or iPod Touch Wi Fi security set to xxx 1 Insert the device into the 12v or 24v p...

Page 31: ...28 2 Press and hold the Power Your device s Wi Fi function activates and automatically connects to the Internet key for 3 seconds 3 Select Settings Wi Fi ...

Page 32: ...29 4 Select Turn on Wi Fi The iDevice or iPod Touch s Wi Fi function activates Y856UBa ...

Page 33: ...30 5 In the Choose a Network list tap the device s SSID ...

Page 34: ...nected status icon on your device will show an additional device has been connected Connect an iPad Follow the instruction to connect your iPad to your device using Wi Fi Note The operations below are based on your iPad Wi Fi security set to xxx 1 Insert the device into the 12v or 24v power socket of the car ...

Page 35: ...32 2 Press and hold the Power Your device s Wi Fi function activates and automatically connects to the Internet key for 3 seconds ...

Page 36: ...33 3 Select Settings Wi Fi ...

Page 37: ...34 4 Select Turn on Wi Fi The iDevice or iPod Touch s Wi Fi function activates ...

Page 38: ...35 5 In the Choose a Network list tap the device s SSID ...

Page 39: ... Device You can share your device s connection with compatible Android devices such as wireless devices tablets and Chromebook computers Note The operations below are based on generic Android devices with Wi Fi security set to xxx 1 Insert the device into the 12v or 24v power socket of the car Operation may vary depending on Android device type See your Android device user guide for details ...

Page 40: ...37 2 Press and hold the Power Your device s Wi Fi function activates and automatically connects to the Internet key for 3 seconds ...

Page 41: ...38 3 On your Android device from home select Menu Settings 4 Tap or click Wi Fi The Wi Fi settings menu appears ...

Page 42: ...39 5 Tap or click the Wi Fi slider to turn Wi Fi on Wi Fi is enabled on the Android device ...

Page 43: ...40 6 Tap or click your device s SSID from the list ...

Page 44: ...Enter the security key WPA and then tap or click Connect The Android device connects to your mobile broadband device The connected status icon on your device will show an additional device has been connected ...

Page 45: ...your other personal devicesvia USB port of Ride Fi USB Port Layout Explore your device s USBportlayout Output of theUSB port is 5V1A you can charge your personal device such as device tablet camera etc once you plugged the device into the 12V or 24V socket of the car as in below ...

Page 46: ...43 ...

Page 47: ...dband device settings from a device connected via Wi Fi Launch the Web UI 1 Connect your device and your client via Wi Fi 2 Launch the internet browser on your client and enter http 192 168 128 1 or http myhotspot in the address bar The login page appears as followed The following figure is only for your reference 3 Click the Login button at the top right of the page and then enter the Web UI pass...

Page 48: ...through the device s Web UI window 1 Connect your mobile broadband device to an external device via a Wi Fi connection 2 Launch a browser and access the Web UI by entering http 192 168 128 1or http myhotspot in the address bar The Web UI launches and displays the main window 1 2 3 4 ...

Page 49: ...etting area Show the detailed settings for corresponding sub menu Home Check current status of network connection and data usage on the Home page From the Web UI click the Home tab For connection information see Web UI Overview Connected Devices The Connected Devices tab lets you confirm the names and MAC addresses of devices currently connected to your device and set access permissions ...

Page 50: ...ns Control user s ability to access main or guest Wi Fi Changing this status will immediately update the status of devices listed ability to access Wi Fi from this device even if they have the password to display the list of connected devices 1 From the Web UI click Connected Devices Access Permissions ...

Page 51: ...option will appear onscreen 2 Click next to Add Devices to open the Add Devices menu and then click Add More 3 Enter a Friendly Name optional and the MAC address of the permitted device A sample MAC address might be 00 1D 0F 10 2D D9 4 Click Add More 5 When you are finished adding permitted devices click to add more permitted devices Save Changes Access to your device will be restricted to the dev...

Page 52: ...49 From the Web UI click Settings Wi Fi Basic to display the basic wireless network paramete ...

Page 53: ...thentication methods are described below Mode Description Authentication and encryption won t be performed There are risks that private info will be intercepted or network will be used by unauthorized individuals OPEN Authentication via Shared Key protocol SHARED WPA PSK is the securer version of WPA with implementation of the 802 11i standard WPA2 PSK Apply both the WPA PSK and WPA2 PSK scheme WP...

Page 54: ...ew the wireless network advanced parameters and the WPS settings shown in the following figure 802 11 Mode Select an 802 11 mode from the drop down list Frequency Bandwidth Select a frequency bandwidth from the drop down list Wi Fi Channel Select a Wi Fi channel from the drop down list TCP NAT Timer Set TCP NAT time UDP NAT Timer 2 Click Set UDP NAT time Save Changes Usage Settings Configure your ...

Page 55: ... be reset in this day of each month Manage your mobile network settings Mobile Settings 1 From the Web UI click Settings Mobile Network Mobile Settings The Mobile Settings page is shown in the following figure Technology Select your preferred network technology to connect to the Internet Domestic data roaming Turn domestic data roaming on or off Turn it on to enable domestic data roaming ...

Page 56: ... as described in the following table to access the following page Parameters Description Type the profile name Profile name Type the APN string APN User name is used to obtain authentication from the ISP when the connection is established User name Password is used to obtain authentication from the ISP when the connection is established Password Password Authentication Protocol PAP provides a simp...

Page 57: ...rk Settings Advanced Mobile Network Settings should only be used as directed by Sprint Customer Service personnel Certain advanced options will reset your device s connections and programming and will require reactivation From the Web UI click Settings Mobile Network Advanced to set the mobile network advanced settings on this interface Update PRL Click Update PRL to update PRL Update Profile Clic...

Page 58: ...nu lets you set display brightness manage account password update software back up restore and check system log Web Interface 1 From the Web UI click Settings Device Web Interface You can manage your account password on this page Current Password Enter the current password New Password Enter the new password Confirm New Password 2 Click Enter the new password again Save Changes to save your settin...

Page 59: ...date the software on this page Update Firmware Back up and Restore to update your device s firmware software version From the Web UI click Settings Device Back up and Restore to access menus to back up your device settings to your computer restore from the backup and restore your device to its ...

Page 60: ... on your computer to save the backup file on the pop up window 4 Click Save To restore from the backup follow the steps below 1 Click Select File 2 Click to select the backup file in your computer Restore now To restore your device to its factory default settings follow the steps below 1 Click Restore factory default 2 Click Yes to confirm the command ...

Page 61: ...ection History System Logs to view your data connection traffic on this page From the Web UI click Settings Device System logs and then click Download logs Advanced Router Settings to download the system logs on this page Set LAN settings Firewall and Customization ...

Page 62: ... VPN passthrough must be enabled if you want to allow VPN tunnels to pass through your device s firewall DHCP Server Enable or disable DHCP Server function DHCP IP Pool Allocate begin and end IP address for IP pool DHCP Lease Time Define how long the leased IP address will be expired The new IP address will be relocated after the IP address is expired DNS manual mode 2 Click Turn DNS manual modeon...

Page 63: ...s Advanced Router Firewall IP Address Filtering To set IP Address Filtering rules follow the steps below You may set up firewall rules to protect your network from virus and malicious activity on the Internet 1 Turn on the IP Address Filtering ...

Page 64: ...N IP address Set the LAN port LAN port Enter the WAN IP address WAN IP address Set the WAN port WAN port Set which protocol will be used for filtering Protocol Set how to handle the packet if it matches with the rule Status 4 Click Save Changes Portmapping To set portmapping rules follow the steps below to add the new filtering rule ...

Page 65: ...lated parameters as described in the following table Parameters Description Enter a name for the rule Name Set the WAN port WAN port Enter the LAN IP address LAN IP address Set the LAN port LAN port Set which protocol will be used for filtering Protocol ...

Page 66: ...ping rule 1 From the Web UI click Settings Advanced Router Customization 2 Click to enable or disable UPnP and Out of Service Notification on this interface Save Changes Notification to save your settings Show the notification your device s get from the network ...

Page 67: ...connection information firmware information WWAN information Wi Fi details and device information 1 Launch the Web UI on your connected device See Web UI Overview for details 2 Click the About tab to view the available information ...

Page 68: ...ve this information to your computer by clicking Save to file Obtain support information on this interface 1 Launch the Web UI on your connected device See Web UI Overview for details 2 Click the Support tab to view the available options ...

Page 69: ...lization Sticker to reset the WPA key and then reconnect the device WPA WPA2 security may not be supported depending on the Wi Fi device See the Wi Fi device user guide for information Question Internet connection fails Answer 1 Make sure that you are within the service area Answer 2 If signal reception is poor move to where signal reception is good and then reconnect Answer 3 The access point mig...

Page 70: ...wer 2 Click For Windows 7 check by following these steps Start menu Control Panel User Account and Family Safety User Account Question Out of service area indication appears when outside USA and then check that the type of account currently logged on to is Administrator Answer Power off and restart the device Question How do I return the mobile broadband device to the default settings reset Answer...

Page 71: ...n Ride Fi Y856UB Model name Dimensions 136 4mm H x 34mm W x 1 12mm D 52g Weight LED Interface 24W Maximum power consumption Linux Operating system FDD LTE B25 26 TDD LTE B41 CDMA BC0 1 10 Network Frequency FDD LTE TDD LTE CDMA2000 1xEV DO Rev A Compatible networks FDD LTE DL 150Mbps UL 50Mbps TDD LTE DL 112Mbps UL 10Mbps CDMA2000 1xEV DO Rev A DL 3 1Mbps UL 1 8Mbps Communication speed Materials Sp...

Page 72: ...69 Parts Materials Finishing Y856UB car charger contact pin conditions Y856UB SIM tray conditions Y856UB power key conditions conditions conditions conditions conditions conditions conditions ...

Page 73: ... important safety precautions general notes and required RF exposure information for your mobile broadband device Safety Precautions The following topics outline important safety precautions that must be observed when using your mobile broadband device ...

Page 74: ...mber is that each device meets strictfederal guidelines Variations in SARs do notrepresent a variation in safety All devices must meet the federal standard whichincorporates a substantial margin of safety Asstated above variations in SAR values betweendifferent model devices do not mean variationsin safety SAR values at or below the federalstandard of 1 6 W kg are considered safe for useby the pub...

Page 75: ...d can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the use...

Page 76: ...73 ...

Page 77: ...F Exposure Information 58 Safety Precautions 49 Security Key 3 15 Services 48 Settings 32 SIM Card 10 Insert 11 Remove 11 Sleep Mode 7 Specific Absorption Rate SAR 57 Specifications AC charger 46 Materials 47 Micro USB cable 47 Mobile broadband device 46 SSID 3 15 Status Bar Icons 5 Swipe 8 Tap 8 Text Entry 9 Touch Menu Icons 6 Touchscreen 7 Transfer Speed 9 Troubleshooting 43 Turn Device Off 17 T...

Page 78: ...Index 75 Remove USB connection 26 Software Installation 27 USB connection 25 Windows Vista Connect Wi Fi 20 WLAN Activate 18 Overview 18 WPS Connect Wi Fi 24 ...

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