Installation and Reference Manual
Working with Voicemail
216
Installation and Reference Manual v3.2/0410/6
Please refer to the relevant PCS User manual for details on how to handle voicemail messages via a PCS.
Incoming calls answered and missed by the Department will also be logged in the User’s Incoming Calls
History.
Please note: a User does not need to be a member of the Department to use this feature.
Using Voicemail Call Back
When a new message is received by a Department the voicemail server can be configured to ring a User
and deliver the new message. This can be set as follows:
1
In Manager, select Departments
2
Select the Department required
3
Select the Voicemail page
4
Select the Add Voicemail Contact button
5
In the Telephone Number field enter the User’s extension
number.
6
From the Type list box select Telephone
7
From the Method list box select Deliver
8
Select Update or Apply when ready.
Voicemail Call Back can also be configured to call an external number, eg a mobile or home telephone
number.
Voicemail will attempt to deliver a new message immediately the message is received. If this is not
successful this will be repeated after 3 minutes, 10 minutes, 30 minutes, 1 hour and every 3 hours until
the call back has been answered.
Please note: Ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the
voicemail server will not be able to dial the digits entered in the Telephone Number field.
Listening to Messages
On accessing a Department’s voicemail box via a Dial Plan or via Voicemail Call Back the User will be
informed how many new messages have been received. Each new message will be played followed by
the time of the call. If the Department has any old messages these will then be played.
To assist with the management of Department messages the same options as listed on page 196 are
available.
(Please refer to the relevant PCS User manual for details on listening to messages via a
PCS 580/570/560/410/400/100/60/50.)
Messages are stored until listened to and are then deleted after 7 days unless manually saved. A
message is marked as old after listening to the first 10 seconds.
