Installation and Reference Manual
Working with Voicemail
202
Installation and Reference Manual v3.2/0410/6
A Permanent greeting can be recorded via a Dial
Plan entry similar to this example.
The Translate To field contains the User’s
extension number or name. If left blank the
short code will access the greeting for the User
on whose extension the short code was dialled.
a
On dialling the short code the current greeting will be played.
b
“Speak greeting after the tone” will be played
c
Record the new greeting and press hash (#) when finished
d
The new greeting will be played back
e
The following options can then be used to save or re-record the greeting:
1
Repeat the options
2
Re-record the greeting
3
Delete the greeting (Restore the previous greeting or return to the default message.)
7
or Hang up to save the greeting (and return to the previous menu)
0
Discard the greeting (do not save the new greeting and return to the previous menu)
Recording an Out of Office greeting
When a User has set an Out of Office message, as described in the Using an Out of Office Message
section from page 97, and a caller is passed to voicemail the relevant voicemail greeting is played. These
greetings can be recorded as follows:
1
On accessing voicemail press *
2
Press 6
3
Press
4
to record an In Meeting greeting
5
to record an At Lunch greeting
6
to record an On Holiday greeting
7
to record an Off Site greeting
4
The User’s current permanent greeting will be played
5
“Speak greeting after the tone followed by hash or silence” will be played
6
Record the new greeting and press hash (#) when finished
7
The new greeting will be played back
8
The following options can then be used to save or re-record the greeting:
1
Repeat the options
2
Re-record the greeting
3
Delete the greeting (Restore the previous greeting or return to the default message.)
7
or Hang up to save the greeting (and return to the previous menu)
0
Discard the greeting (do not save the new greeting and return to the previous menu)
Remote Access to Voicemail
Users may wish to access their messages from their mobiles, when working at home, from another
extension other than their own when, for example, they are working in another office or have an
assistant who monitors their voicemail, etc. A Voicemail Access Code must be configured for the User.