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processing of your enquiry please have proof of purchase, the date of purchase and the retailer
name you purchased the item from, and the brand on the product. Photos of the product, and
scans of receipts, may be requested to assist with your claim.
The service centre representative will assess the claim. If:
1)
there is a minor fault
, they can offer either a replacement spare part, replacement unit,
repair or other suitable remedy;
2)
there is a major fault,
they can offer a replacement, repair or suggest you return to the
store you purchased it from for a full refund.
Please note –
a request for compensation will need documentary evidence of the loss or
damage suffered. It will also need to be evidenced that such a loss was a reasonably
foreseeable result of a failure by Boyles Fitness to comply with a consumer guarantee
under the Australian Consumer Law.
3)
The product was damaged through abnormal use,
no refund or repair can be offered.
The sending of replacements, spare parts or the cost of repair carried out by the Service Centre
will be organized and covered by Boyles Fitness
.
If collection of the item is required this will be
organized by the Service Centre and at our expense. Do not return any products without
authorization as this will be at your expense.
Our sales and service centre has been set up to provide assembly assistance, replacement
parts and accessories, and to efficiently handle all warranty related matters. Please note upon
receiving your warranty claim our Service Centre will send, via post or email, a repair and
refurbished goods or parts notice.
SERVICE CENTRE
Contact details and hours of operation
.
Phone
07 3272 7010
8:00
am –
4:00
pm Monday to Friday (excluding Public Holidays)
This product is warranted by Boyles Fitness Equipment Pty Ltd 130 Carrolls Road, Menangle
NSW 2568
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