GUARANTEE
The guarantee has a validity of 12 months from the machine dispatch date from SPINEL S.r.l.
warehouse.
Such date must be proved by a document of transport issued by SPINEL s.r.l. showing delivery
date and identifying machine details (type, model, serial number).
If during the guarantee period, manufacturing defects are verified and acknowledged, SPINEL
s.r.l. undertakes to repair or replace faulty components free of charge.
Transport fees are at buyer’s expenses. If the same failure occurs several times or if transport fees
are considered excessive, SPINEL s.r.l. will replace the faulty machine with another one of the
same model or different model but same value.
Any repair or replacement of components or machine do not prolong the validity of the guarantee
that will remain unvaried.
GUARANTEE EXCEPTION CLAUSES
Repairs and/or spare parts replacement will not be covered by guarantee if failures are caused by:
Misuse of the equipment regardless the operating instructions provided by manufacturer in the
instructions manual;
Negligence, careless use and incorrect maintenance by the consumer due to failure to comply
with the above and with the guidelines in the user’s manual;
Wrong installation;
Maintenance or repairs carried out by non-authorised personnel and/or employing components
not provided by SPINEL s.r.l.;
Breakdowns and failures caused by transport and shipping with non-original packaging;
Failure to add water (where needed);
Frost;
Build-up of scale in the pipes;
Fire, flood, inductive/static discharge or caused by lightning or other phenomena outside the
machine, power outage, voltage variations or anomalies.
The guarantee also does not include:
Removable parts (handles, buttons, lights, filters, seals, softener filters, etc.) and all
consumables that need to be replaced during normal use of the machine;
Aesthetic or colouring defects if not disputed at the time of purchase;
Faults attributable to consumables (coffee) in terms of flavour, colour, density, extraction time
(except the delivery temperature);
All parts in which bad operation and/or breakdown to be attributed to failure to remove scale or
to carry out routine maintenance as specified by the manufacturer.
SPINEL S.r.l. refuses to accept all liability for damage to people or things arising from failure to
comply with the regulations in this manual.
Spinel S.r.l.
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