Operation Manual
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Spider 2SGS EFI
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rev. 01-01-02-2021
14 WARRANTY CONDITIONS
LIMITED WARRANTY FOR NEW SPIDER EQUIPMENT
GENERAL PROVISIONS
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The warranties
described below are provided by DVOŘÁK – svahové sekačky
s.r.o. (“Spider”) to the original purchaser of new equipment from Spider or authorized Spider
Distributors/Dealers. Under these warranties Spider will repair or replace, at its opinion, any covered part which
is found to be defective in material or workmanship during the applicable warranty term. Warranty service must
be performed by a Distributor/Dealer or service center authorized by Spider to sell and/or service the type of
equipment involved, which will use only new or remanufactured parts or components furnished by Spider.
Warranty service will be performed without charge to the purchaser for parts and labour. The purchaser will be
responsible, however, for any service call and/or transportation o
f product to and from the Distributor´s/Dealer´s
or service center’s place of business, for any premium charged for overtime labour requested by the purchaser,
and for any service and/or maintenance not directly related to any defect covered under the warranties below,
including the necessity to clean the machine.
1. Spider provides Warranty:
• 36 months for the Distributor/Dealer from the day the Product was delivered to the Distributor/Dealer
• 24 months/800 working hours, whichever happens first, for the Customer after purchase and registration
of the following products: Spider CROSS LINER, Spider ILD01, Spider ILD02, Spider 2SGS, Spider
3RIDER.
• 12 months/400 working hours, whichever happens first for the Customer after purchase and registration of
the following product: Spider CROSS LINER lite when used commercially. For any natural person the
warranty has to comply with local legislation.
• 3 months for new Spare Parts delivered outside the Product Warranty from the day these were delivered
to the Customer, but only under the condition that these were installed and mounted by an authorized
service Distributor/Dealer. Otherwise, the Warranty is forfeit.
• For new spare parts delivered under Warranty the Warranty period expires together with the Warranty
period of the whole Product
2. The Distributor/Dealer is obliged to ensure performance of warranty inspections on the Product as
prescribed in the Operator’s Manual.
3. In order for a warranty claim to be acknowledged, the purchaser must have had all prescribed
warranty inspections performed and recorded.
4. In case of defects reclaimed by the Customer in terms of the warranty period, the Distributor/Dealer
assesses and determines whether this concerns a defect in the warranty period, which can be acknowledged
(acknowledged warranty) or not and ensures repairs are carried out.
5. If the Distributor/Dealer assesses the defect as one that can be acknowledged (acknowledged warranty),
they are obliged to request in writing that Spider acknowledges such warranty repair at the latest within one
month after the end of the month in which such warranty repair was performed. This can only be done through
a standard “Warranty Claim Report” form. Such request will include all information about the method of
assessment and solution of the warranty (description of defect, identification of defect, description of repair, list
of defective parts, hourly work by the service center, specification of costs for repair, photo/video documentation
of the repaired part). Spider is obliged after investigation, to make a decision on this request as whether to
acknowledge the warranty or not.
WC20-04 2/2
