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https://www.horizonhobby.com/content/service-center-render-service-center or
call the toll free telephone number referenced in the Warranty and Service Contact
Information section to speak with a Product Support representative.
Inspection or Services
- If this Product needs to be inspected or serviced
and is compliant in the country you live and use the Product in, please use the
Horizon Online Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-center. If you do
not have internet access, please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address, email
address and phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
Provided warranty conditions have been met, your Product will be serviced or
replaced free of charge. Service or replacement decisions are at the sole discretion
of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support office. Warranty Requirements - For Warranty consideration,
you must include your original sales receipt verifying the proof-of-
purchase date.
Non-Warranty Service
- Should your service not be covered by warranty, service
will be completed and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product will
not be serviced. Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from notification, after which
it will be discarded.
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