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Troubleshooting SpectraLink 8400
Series Handsets

This chapter contains general troubleshooting and diagnosis information to

help you solve common issues you might encounter when using the

Polycom® SpectraLink® 8400 Series Wireless Handsets in a wireless

environment. The handset can provide feedback in the form of on-screen error

messages, status indicators, and log files for troubleshooting issues.
For detailed information on error messages, log files, handset testing

hardware, and handset issues—along with likely causes and corrective

actions— see the Troubleshooting chapter of the latest

Polycom UC Software

Administrator’s Guide

available at

http://support.polycom.com/support/spectralink8400

This chapter explains handset issues, likely causes, and corrective actions for

the SpectraLink 8400 Series Handsets in a wireless environment. Issues are

grouped as follows:

•

•

•

•

•

•

•

User Accessible Network Diagnostics

•

Access Point Issues

Review the latest

Release Notes

for the Polycom UC Software 4.0.0 for known

issues and available workarounds.

Summary of Contents for 8400 Series

Page 1: ...UC Software 4 0 0B September 2011 1725 36724 001 Rev B Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide ...

Page 2: ...o and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use ...

Page 3: ... to function in the network This guide assumes you are familiar with Computer networking and driver administration for your operating system An XML editor Wireless client administration WLAN infrastructure parameters The XML based configuration file format used by the Polycom UC Software and its supported phones What Will This Guide Show You This guide shows you how to deploy the SpectraLink 8400 ...

Page 4: ... and advanced features on the SpectraLink 8400 Series Handsets Chapter 4 Troubleshooting SpectraLink 8400 Series Handsets explains the error messages that may appear on the handsets and how to read the log files produced by the handset Appendix A Configuration Files provides detailed descriptions of specific configuration parameters used by the Polycom UC Software Appendix B Miscellaneous Administ...

Page 5: ...server Note This alert points to tips that may provide additional information about a concept or procedure Warning This alert highlights information that you need to know to keep the phone running correctly Caution This alert warns you of instances where an instruction or procedure not followed exactly could result in significant issues with your phone Bold Interface items like menus soft keys fil...

Page 6: ...configure access points and WLAN controllers if applicable and identify the optimal settings that support SpectraLink 8400 Series Handsets The guides can be found at http support polycom com PolycomService support us support vo ice wi fi view_certified html Technical Bulletins and Feature Descriptions Show you workarounds to existing issues and provides expanded descriptions and examples Release N...

Page 7: ...t 2 System Components 2 Polycom UC Software Architecture 3 Updater 4 Polycom UC Software 4 Configuration Files 4 Resource Files 6 2 Deploying SpectraLink 8400 Series Handsets 7 Overview 8 Understanding the Complete Process 10 Before You Begin 10 Part I Working From Your Wireless Configuration Station 11 Set Up the FTP Server 11 Enable the Handset s Network Capabilities 12 Set Up the Handset s Netw...

Page 8: ... Series Handsets 39 Setting Up Basic Features 40 Time and Date Display 40 Notification Profiles 41 Bluetooth Headset Support 41 Keypad Lock 41 Push to Talk 41 Multi Key Answer 42 User Profile Portability 42 Creating a Phone Configuration File 44 Creating a User Configuration File 44 Setting Up Advanced Features 45 Barcode Scanner Support 45 Browser and Applications 46 Open Application Interface 46...

Page 9: ...dLock 72 log 72 mb 73 messaging 73 np 73 oai 96 prov 97 ptt 98 qbc 99 reg 100 roaming_buddies 102 roaming_privacy 102 up 103 voIpProt 103 wifi 104 B Miscellaneous Administrative Tasks 105 Setting Up an FTP Server 105 Using the Web Configuration Utility 106 Modifying the SpectraLink 8400 Series Handsets Configuration 107 Exporting Configuration Files 110 C Deployment Checklist 113 D Polycom UC Soft...

Page 10: ...Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide xii ...

Page 11: ...nd Security Where SpectraLink 8400 Series Wireless Telephones Fit Polycom UC Software Architecture WLAN Layout Considerations Quality of Service and Security Careful planning of the Wireless Local Area Network WLAN layout attention to Quality of Service QoS and proper security provisions are necessary to ensure good voice quality For detailed guidance see the Best Polycom strongly recommends that ...

Page 12: ...alink8400 Where SpectraLink 8400 Series Wireless Telephones Fit An overview of the system components can help you see how the wireless handsets fit in the wireless network environment System Components The typical system components required to manage SpectraLink 8400 Series Handsets are Access Points APs and Controller Ethernet Switch Call Server Provisioning Server Simple Network Time Protocol Se...

Page 13: ...e software behaves on the SpectraLink 8400 Series Handsets Understanding this architecture will help insure that your deployment goes smoothly The Polycom phone software is comprised of four basic components Updater The application that loads first when the phone is powered on and launches the Polycom UC Software For a list of supported APs see the VIEW Certified Product Guides which are available...

Page 14: ... the Updater has performed its tasks the Polycom UC Software loads on the handset The UC Software manages the protocol stack the digital signal processor DSP the user interface and the network interaction The UC Software manages everything to do with the handset s operation The UC Software downloads the system per phone configuration and resource files For more information see the Polycom UC Softw...

Page 15: ...e a handset specific file based on the MAC address of the handset for each handset you want to deploy for example 00907abe80a6 cfg For more information on creating configuration files see the UC Software Provisioning Best Practices at http www polycom com global documents whitepapers uc software pr ovisioning best practices whitepaper pdf For more information on sample template files configuration...

Page 16: ...ndsets may require resource files that are used by some of the advanced features These files are optional but if the particular feature is being employed these files are required For more information see the Resource Files section of the latest Polycom UC Software Administrator s Guide available at http support polycom com support spectralink8400 ...

Page 17: ...l overview of the two stage process A list of all stages and steps of the process The information you need to gather before you begin The steps you need to perform to configure and deploy the SpectraLink 8400 Series Handsets If you are new to wireless configuration and deployment Polycom recommends that you review all four learning components of this chapter before you begin If you are already fam...

Page 18: ...nto the handsets through their USB connection the DHCP SSID security configuration parameters mode certificates user names and passwords and the radio settings 2 4 GHz and 5 0 GHz Once the initial credentials are finished loading your handsets will be able to connect wirelessly to your network and provision itself from the provisioning server described in the next section Before you start provisio...

Page 19: ...provisioning server provides the handsets with the remaining configuration parameters required to operate such as the call server address the line registrations and the features that you want to enable on the handsets The provisioning server also enables you to upgrade the handsets over their lifetime The following figure gives an overview of the deployment process Most subsequent wireless network...

Page 20: ... checklist for SpectraLink 8400 Series Handsets can be found in Deployment Checklist on page 113 From Your Wireless Configuration Station Set Up the FTP Server From Your Provisioning Server Enable the Handset Network Capabilities Set Up the Handset s Network Parameters Set the Wireless Parameters Configure WLAN Security Parameters Set Regulatory Domain and Radio Settings Set the Provisioning Serve...

Page 21: ...ameters see the latest Polycom UC Software Administrator s Guide available at http support polycom com support spectralink8400 Set Up the FTP Server The first step in setting up the WCS is to set up your FTP server to provision the handsets so they can connect to the wireless network For directions on setting up an FTP server see Setting Up an FTP Server on page 105 To set up the wireless configur...

Page 22: ...er documentation Enable the Handset s Network Capabilities If the WCS computer is not running Microsoft Windows 7 you must copy 84xx inf to the WCS so that the computer can detect your SpectraLink 8400 Series Handsets as a USB network device You will add the handset as a network device with Windows Add New Hardware wizard To enable the handset s networking capabilities 1 Log into the computer as t...

Page 23: ...s time and click Next Select Install from a list or specific location Advanced and click Next Select Search for the best driver in these locations Select the check box for Include this location in the search Browse to your 84xx inf or 84xx 64 inf and click Next The Linux USB Ethernet RNDIS Gadget is installed A warning will be displayed indicating this driver has not passed Windows Logo testing Se...

Page 24: ...l enable the wireless interface and set up the DHCP and Domain Name System DNS parameters The detailed steps can be found in step 3 in Network Parameter Procedure WLAN Security Configuration Parameters SpectraLink 8400 Series Handsets support the following security policies By default security is not enabled Wired Equivalent Privacy WEP WEP makes use of up to 4 pre shared encryption keys These key...

Page 25: ...e CA The CA can be publicly available like Verisign or a private CA that your organization has set up The handset is preloaded with many of the publicly available CA certificates You can also store two CA certificates for RADIUS server authentication with the handset EAP FAST The certificate is called a PAC file and is issued by the RADIUS server This file can be loaded via the configuration file ...

Page 26: ...elect the sub band s used by the APs in your facility Select the regulatory domain according to your country of operation If you are in North America only regulatory domain 1 ispermitted although other regulatory domains may be available Not all regulatory domains may be available on your SpectraLink 8400 Series Handsets You must set the regulatory domain before the handsets can be used There is n...

Page 27: ...ments in the country of use After you select the regulatory domain for your country choose the channels used in your facility if any The following tables identify which channels are available in your domain For Regulatory Domain 1 The SpectraLink 8400 Series handset menus will display all four sub bands but only those with channels shown in the following tables are available in your domain Sub ban...

Page 28: ...ses The maximum power used by the handsets to transmit in supported 5 GHz sub bands are defined as follows Sub band of 5 GHz Band Channel DFS Yes No 1 36 40 44 48 No 2 52 56 60 64 Yes 3 100 104 108 112 116 120 124 128 132 136 140 Yes 4 Not applicable Not applicable Sub band of 5 GHz Band Channel DFS Yes No 1 36 40 44 48 No 2 52 56 60 64 Yes 3 100 104 108 112 116 136 140 Yes 4 Not applicable Not ap...

Page 29: ...16dBm 250mW peak OFDM P7 MAX maximum allowable power for that channel and data rate Maximum Power of 5 GHz Band Definition Maximum Power of 2 4 GHz Band Definition P1 1mW RMS power 0dBm 6mW peak OFDM 1 8mW peak CCK P2 5 mW RMS power 7dBm 32mW peak OFDM 9mW peak CCK P3 10 mW RMS power 10dBm 63mW peak OFDM 18mW peak CCK P4 16 mW RMS power 12dBm 100mW peak OFDM 28mW peak CCK P5 25 mW RMS power 14dBm ...

Page 30: ...th configuration of the SpectraLink 8400 Series Handsets Polycom recommends that you use the latest version of Adobe Reader to view the contents of this guide and for access to the attached configuration template Click the paperclip icon on the left hand side to locate the attachment Note Polycom recommends that you use an XML editor to create edit the configuration files This will enable you to s...

Page 31: ...sing device wifi dhcpEnabled 0 Set the network address of the wireless interface if not using DHCP device wifi ipAddress 192 168 0 100 Set the network mask address of the wireless interface if not using DHCP device wifi subnetMask 255 0 0 0 Set the IP gateway address for the wireless interface if not using DHCP device wifi IPgateway 192 168 0 1 6 Set the DNS parameters to appropriate values for yo...

Page 32: ...r the air encryption Go to step 12 WEP WEP Go to step 9 WPA PSK WPA Personal Go to step 10 WPA2 PSK WPA2 Personal Go to step 10 WPA2 Enterprise WPA2 Enterprise Go to step 11 9 Set the WEP configuration parameters as follows a Select the authentication method device wifi wep authType The possible values are 0 open system default 1 shared key authentication b Select the default key device wifi wep d...

Page 33: ...rs for 40 bits or 26 characters for 104 bits e Select the key length device wifi wep keyLength The possible values are 0 40 bits default 1 104 bits 10 Set the WPA Personal or WPA2 Personal Security configuration parameters as follows a Set the Pre Shared Key PSK type device wifi psk keyType The possible values are 0 Hexadecimal key Go to step b 1 Passphrase default Go to step c b Set the hexadecim...

Page 34: ...ty user name device wifi wpa2Ent user By default the value is PlcmSpIp c Set the WPA2 Enterprise Security password device wifi wpa2Ent password By default the value is PlcmSpIp d Set the EAP type used for authentication device wifi wpa2Ent method The possible values are EAP PEAPv0 MSCHAPv2 default See step e EAP FAST See step f or g e If you selected PEAPv0 MSCHAP v2 for the EAP type Select the se...

Page 35: ... customCaCert1 or device sec SSL customCaCert2 For example if you set device sec TLS profile caCertList1 to 5 use device sec SSL customCaCert2 for your certificate You must start with a certificate in PEM base64 format This is an ASCII format that can be stored in an XML file Copy only the contents between the BEGIN CERTIFICATE and END CERTIFICATE without hard returns Store the certificate in the ...

Page 36: ...ust convert the PAC file to a base64 encoded file Copy only the contents between the BEGIN CERTIFICATE and END CERTIFICATE without hard returns For example without hard returns device pacfile data AQApBAUAAAGG 81pXXvXyO1Uy25OkTnp yAuqb 23455Kfnfg4WFkffwergr72ef57g llGgheO4xH3Ne9I ky qmolQN0eis6B7YoLHh3N9G9kIltg98flDNgiPmh dUm9GxCsSvsyI BjxKceqzkyPgpDAxhV vZesD7Q6XI3464SGkighEFJD m0O Hewex jXFyY0WJ...

Page 37: ... password The default value is 456 12 Set the Service Set Identifier SSID of the wireless network device wifi ssid SSID1 13 Determine whether or not the handset will connect only to APs that enforce admission control Wi Fi Multimedia Admission Control WMM AC and set the parameters accordingly device wifi acMandatory Use the default the value 0 to set the Admission control to optional or to 1 if it...

Page 38: ...andx enable 1 where x 1 to 4 17 For each 5 GHz sub band 1 through 4 set the maximum power that the handset uses to transmit in that band device wifi radio band5GHz subBandx txPower where x 1 to 4 The supported values are P1 to P7 although not all may be available The default value is P5 if no settings is selected For power definitions see Regulatory Domain and Radio Settings on page 16 You must se...

Page 39: ...arameters to appropriate values for your organization 21 Set provisioning parameters to appropriate values for your organization For example The provisioning server type device prov serverType FTP The provisioning server name device prov serverName server host name The provisioning server user name device prov user login Id the default is PlcmSpIp Provisioning server password device prov password ...

Page 40: ...icro USB plug and the WCS 2 Reboot the handset to change the network configuration After the handset reboots and picks up the information from the network configuration file it should be connected to the wireless network and be ready for the next provisioning step Part III Setting Up the Provisioning Server Next you must set up the provisioning server to update the remainder of the configuration p...

Page 41: ...6152 001 sip ld for SpectraLink 8450 000000000000 cfg SoundPointIPWelcome wav welcome tone For a detailed description of each file contained in the UC Software ZIP file see the Release Notes found at http support polycom com support spectralink8400 4 Start the FTP server software and configure it to accept requests from the handset In the FTP server software on a computer create a unique user with...

Page 42: ...n File on page 32 2 Create a master configuration file for each handset See Creating a Master Configuration File on page 34 3 Download the new configuration to the handset See Downloading the New Configuration on page 36 By default the SpectraLink 8400 Series Handsets run Polycom UC Software 4 0 0 When you want to upgrade the software on the handsets in the future follow the directions in Upgradin...

Page 43: ...s cfg from the UC Software 4 0 0 build into the FTP directory you created in Part III Setting Up the Provisioning Server on page 30 For example C SpectraLink8400 wireless cfg 3 Rename the file to phone PHONE_MAC_ADDRESS cfg 4 Change the phone configuration file as required For more information on configuring features on the SpectraLink 8400 Series Handsets see Configuring SpectraLink 8400 Series H...

Page 44: ...f you are using an HTTPS server using Transport Layer Security TLS you may also need to install the appropriate certificates on the handset and select those certificates in the TLS Profiles where they are selected for provisioning See TLS Profiles in the latest Polycom UC Software Administrator s Guide available at http support polycom com support spectralink8400 For handset MAC address Create con...

Page 45: ... is significant The files are processed in the order listed left to right If the same parameter is included in more than one file the parameter in the file read first will be used For more information on using substitution in the master configuration file see the latest Polycom UC Software Administrator s Guide available at http support polycom com support spectralink8400 ...

Page 46: ... Starting application Application started The update process will take some time 3 Ensure that the configuration process is completed correctly by doing the following Monitor the provisioning server event log and the uploaded event log files if permitted All configuration files used by the provisioning server are logged To make changes to the information that is logged see log on page 72 To determ...

Page 47: ...are Release matrix on the Polycom Customer Support web site at http downloads polycom com voice voip sip_sw_releases_matrix html Download the latest UC Software and Release Notes from http support polycom com support spectralink8400 to the provisioning server Downloading New Software To download and install the new UC Software to the handset you need to Extract the appropriate files from the UC So...

Page 48: ... new application Extracting application Starting application Application started The reboot process will take some time 2 Ensure that the configuration process completed correctly On the handset select Settings on the Home screen and select Status Platform Application Main to see the UC Software version and Status Platform Configuration to see the configuration files downloaded to the handset ...

Page 49: ... Date Display Notification Profiles Bluetooth Headset Support Keypad Lock Push to Talk Multi Key Answer User Profile Portability Barcode Scanner Support Browser and Applications Open Application Interface Instant Messaging and Presence Location Service Calendaring For information on all of the other configuration parameters that you can change for example setting up registrations on the handsets a...

Page 50: ... Portability Time and Date Display The handset maintains a local clock You can display the time and date during an active call and when the handset is idle The clock and calendar must be synchronized to a remote Simple Network Time Protocol SNTP time server The time and date are not displayed on the handset until a successful SNTP response is received The time and date display can display in one o...

Page 51: ...n on configuration parameters see bluetooth on page 64 Keypad Lock You can configure the SpectraLink 8400 Series Handsets to support a keypad lock feature For detailed information on configuration parameters see keypadLock on page 72 Push to Talk The Push to Talk PTT feature is disabled by default When enabled SpectraLink 8400 Series Handsets use channels 1 to 25 for incoming and outgoing PTT call...

Page 52: ...han one location The User Profile feature is also beneficial if an office has a common conference phone In this case multiple users can use the phone and access their own settings If a user changes any settings while logged in to a phone the settings will be saved and displayed the next time the user logs in to a phone When a user logs out the user s personal phone settings no longer display The P...

Page 53: ...restarts or reboots When the phone logs itself in using the default login credentials a default phone profile is displayed as defined in the phone s master configuration file on the provisioning server In this scenario users will still have the option to log in and view their personal settings To set up the User Profile feature you will need to perform the following procedures on the provisioning ...

Page 54: ... for each user that you want to be able to log in to the phone The name of the file will specify the user s login ID In the file specify any user specific settings that you want to define for the user To create a user configuration file 1 On the provisioning server create a user configuration file for each user that will be able to log in to the phone The name of the file will be the user s ID to ...

Page 55: ...nformation on which parameters cause the phone to restart or reboot see Configuration Parameters on page 62 If a user updates their password or other user specific settings using the Main Menu on the phone the updates will be stored in user phone cfg not MACaddress phone cfg If a user updates their Contact Directory while logged in to a phone the updates will be stored in user directory xml Direct...

Page 56: ... You can configure SpectraLink 8400 Series Handsets so that users can access custom browser applications by selecting Applications on the Home screen By using the Polycom XML API Application you can control the handset s telephone notification events state polling events and push server controls For more information on the application integration capabilities of the SpectraLink 8400 Series Handset...

Page 57: ... 73 reg on page 100 roaming_buddies on page 102 and roaming_privacy on page 102 Location Service You can set up location services to give users the option of sending reports for Ekahau Real Time Location Systems RTLS selecting a transmit interval or entering a static IP address for the Ekahau Positioning Engine EPE Location services capability is provided by the EPE 4 0 using Ekahau Location Proto...

Page 58: ...Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide 48 ...

Page 59: ...handset testing hardware and handset issues along with likely causes and corrective actions see the Troubleshooting chapter of the latest Polycom UC Software Administrator s Guide available at http support polycom com support spectralink8400 This chapter explains handset issues likely causes and corrective actions for the SpectraLink 8400 Series Handsets in a wireless environment Issues are groupe...

Page 60: ...sable the time and date display on the handset 1 Select Settings Basic Settings Preferences Time Date The Time Date screen displays Scroll to Disable and then press the Ok key 2 Press the Home key The Home Screen no longer displays the time and date Symptom Problem Corrective Action The handset does not upgrade from the provisioning server The provisioning server is offline or the handset is disco...

Page 61: ...nts APs Select the Settings icon on the Home Screen Select Status Diagnostics Wi Fi Stats You can scroll forward or backward through these screens using the Prev and Next soft keys The six Wi Fi Diagnostic screen selections are as follows Screen 1 Packet Count Line 1 Missed receive packet count since power on Line 2 Missed transmit packet count since power on Line 3 Receive retry count since power...

Page 62: ...e 1 Service set identifier SSID of the current AP Line 2 Last successful transmit data rate Line 3 Transmit power in dBm Screen 3 AP List Line 1 Currently associated AP The format of this line is as follows mmmmch ssaid where mmmm Last 2 bytes of the AP s MAC address ch Channel number ss Signal Strength ...

Page 63: ... number ss Signal Strength mnem Mnemonic for the reason code as to why the handset did not hand off to this AP For the list of mnemonic reason codes see Mnemonic Reason Codes on page 4 54 Screen 4 Association Count Failure Line 1 Association count since power on Line 2 Reassociation count since power on Line 3 Association failures since power on Line 4 Reassociation failures since power on ...

Page 64: ...grity Check Value ICV errors since power on Line 4 Count of Traffic Specification TSPEC rejections since power on Screen 6 Extensible Authentication Protocol EAP Information Line 1 EAP error count since power on Line 2 Last generated EAP error code Mnemonic Reason Codes The following mnemonic reason codes display on the AP Lists third screen of the Wi Fi Diagnostics Unkn Reason unknown Weak Signal...

Page 65: ...ion about an AP and to scan an area for all APs regardless of the Service Set Identifier SSID The AP information available through the site survey includes SSID Beacon Interval AP information regarding support of 802 11d 802 11h and other 802 11 amendment standards as required Current security configuration From the Home Screen select Settings and then select Advanced Settings Administration Setti...

Page 66: ...s if enabled Channel range is displayed in parentheses Lines 4 to 7 5 GHz band channels if enabled If a particular band is a Dynamic Frequency Selection DFS channel DFS is displayed To start the site survey press the Start soft key 1 Lines 3 to 7 display the channels that are scanned for the site survey The channels band s not displayed here will not be scanned 2 If 2 4 GHz is not enabled and 5 GH...

Page 67: ... the list sorted on the basis of signal strength BSSID bssid of the AP SNR Signal to noise ratio of the AP not considered for selection of an AP and is shown as 0 RSSI Signal strength in dBm Channel Channel of operation for the AP SSID ssid being advertised by the AP Detail Mode shows details of each AP line 1 AP index BSSID SNR RSSI line 2 Channel SSID line 3 Security_type CCX info line 4 WMM inf...

Page 68: ...e SIP Messaging on Polycom Phones at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html User Accessible Network Diagnostics You can access the Ping and TraceRoute network diagnostic features through the handset s menu From the Home Screen select Settings and then select Status Diagnostics Network Access Point Issues Most but not all handset audio issues are associa...

Page 69: ...from the handset The user can wait until another user terminates a call or the user can move within range of another AP and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another AP Due to range limitations this may be the same as moving out of range Transmission Obstructions Prior to system installation you should determine loca...

Page 70: ...Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide 60 ...

Page 71: ... see the Configuration Files appendix of the latest Polycom UC Software Administrator s Guide available at http support polycom com support spectralink8400 Master Configuration File Master configuration files contain the following XML parameters APP_FILE_PATH CONFIG_FILES MISC_FILES LOG_FILE_DIRECTORY Note You can also make changes to the configuration files through the web interface of the phone ...

Page 72: ...s are included with the UC Software 4 0 0 release The following templates may assist you in creating your own configuration files reg basic cfg reg advanced cfg sip basic cfg sip interop cfg wireless cfg device cfg features cfg applications cfg site cfg For more information refer to Sample Template Files in the Configuration Files appendix of the latest Polycom UC Software Administrator s Guide at...

Page 73: ... mb Set the Application browser home page a proxy to use and size limits messaging Set quick notes for instant messaging and inactivity timeout period np Set notifications for different events like incoming calls or placing the handset in the Speakerphone Dock oai Set the connection parameters for the Open Application Interface prov Set user profiles ptt Set Push to Talk parameters qbc Set the con...

Page 74: ...basic settings The global device set parameter must be enabled to use any device parameters Two device parameters exist for every configuration parameter device xxx and device xxx set For example you must include both device wifi dhcpEnabled and device wifi dhcpEnabled set Parameter bold change causes restart reboot Permitted Values Default Interpretation apps x label String Null The descriptive t...

Page 75: ...device sec TLS profile caCertList2 Builtin BuiltinAndPlatform1 BuiltinAndPlatform2 All Platform1 Platform2 Platform1AndPlatfor m2 Null Same as device sec TLS profile caCertLis t1 device sec TLS profile cipherSuite1 string Null The cipher suite for platform profile 1 device sec TLS profile cipherSuite2 string Null The cipher suite for platform profile 2 device sec TLS profile cipherSuiteDefault1 0 ...

Page 76: ...form1AndPlatfor m2 Null Same as device sec TLS profile deviceCer t1 device sec TLS profileSelection dot1x PlatformProfile1 PlatformProfile2 Null The profile to use for 802 1X authentication device sec TLS profileSelection provisioning PlatformProfile1 PlatformProfile2 Null The profile to use for provisioning device sec TLS profileSelection syslog PlatformProfile1 PlatformProfile2 Null The profile ...

Page 77: ... interface if not using DHCP device wifi ipGateway String 0 0 0 0 The IP gateway address for the wireless interface if not using DHCP device wifi psk key String 0xFF Depending on the value of device wifi psk keyType the value is A string of 8 to 63 ASCII characters A 256 bit hexadecimal key device wifi psk keyType Key or Passphrase Key A flag to determine whether or not the information stored in d...

Page 78: ...ractices Guide to Network Design Considerations for SpectraLink 8400 and 8000 Series Wireless Telephones at http support polycom com support spectrali nk8400 device wifi radio band band5GHz subBand2 enable 0 or 1 0 A flag to determine whether or not the 5 GHz wireless sub band 2 is enabled device wifi radio band band5GHz subBand2 txPower 1 to 7 5 The maximum power that the handset will use to tran...

Page 79: ...e coverage radius of the phone matches that of the access point For detailed guidance see the Best Practices Guide for Deploying SpectraLink 8400 Series Wireless Telephones at http support polycom com support spectrali nk8400 device wifi securityMode None WEP WPA PSK WPA2 PSK WPA2 Enterprise 0 The wireless security mode device wifi ssid String SSID1 The Service Set Identifier SSID of the wireless ...

Page 80: ...wifi wep key4 String 0xFF The hexadecimal key where the length is determined by device wifi wep keyLength device wifi wpa2Ent eapFast inBandProv 0 or 1 0 The PAC file can be loaded into the handset during configuration called out of band or automatically loaded from the network called in band device wifi wpa2Ent method EAP PEAPv0 MSCHA Pv2 EAP FAST Null The EAP type to use for authentication devic...

Page 81: ...alternative patterns for example xxx xxx xxxx 604 xxx xxxx exchange meeting reminderEnabled 0 or 1 1 A flag to determine whether or not to enable the meeting reminders exchange server url String Null The Microsoft Exchange server IP address Parameter bold change causes restart reboot Permitted Values Default Interpretation feature bluetooth enabled 0 or 1 1 The Bluetooth headset feature Note This ...

Page 82: ... log level change nwmgr log level change oaip log level change ptt log level change usbio log level change wlan log level change wmgr The permitted values are 0 Debug only 1 High detail event class 2 Moderate detail event class 3 Low detail event class 4 Minor error graceful recovery 5 Major error will eventually stop the software 6 Fatal error Parameter bold change causes restart reboot Permitted...

Page 83: ...retation mb main idleTimeout 0 to 600 seconds 40 Timeout for the interactive browser If the interactive browser remains idle for a defined period of time the phone should return to the idle browser If set to 0 there is no timeout and the phone will remain in the browser until the user closes the browser If set to a value greater than 0 and less than 600 the timeout is for that number of seconds mb...

Page 84: ...eter see the latest Polycom UC Software Administrator s Guide np normal alert barcodeBeep vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np normal alert docked tonePattern custom1 to custom10 instantMessaging localHoldNotificatio n messageWaiting misc1 to misc9 negativeConfirm positiveConfirm remoteHoldNotificat ion silent welcome postiveC on...

Page 85: ...ssageWaiting misc1 to misc9 negativeConfirm positiveConfirm remoteHoldNotificat ion silent welcome localHol dNotifica tion A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np normal alert localHoldNotification vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np...

Page 86: ...tiveConfirm remoteHoldNotificat ion silent welcome misc1 A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np normal alert veryLowBattery vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np normal alert messageWaiting tonePattern custom1 to custom10 instantMessa...

Page 87: ... remoteHoldNotificat ion silent welcome positive Confirm A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np normal alert positiveConfirm vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np normal alert pttTransmit tonePattern custom1 to custom10 instantMessagi...

Page 88: ...g to determine whether or not the handset should vibrate when the alert occurs np normal ringing calls tonePattern default ringer1 to ringer24 1 to 22 ringers2 A pointer to the pattern in se pat ringer For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np normal ringing calls vibration off continuous shortPulse longPulse off A flag to determine whether or...

Page 89: ...ng volume when phone is at the speakerphone dock and Normal profile is active np normal ringing toneVolume bluetoothHeadset 1000 to 1000 21 The attribute is set on adjusting ring volume when ringing termination is Bluetooth Headset and Normal profile is active np normal ringing toneVolume reserved 1000 to 1000 21 Not used Silent Profile Type np silent label String Silent The name of the profile ty...

Page 90: ...veConfirm remoteHoldNotificat ion silent welcome silent A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np silent alert undocked vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np silent alert instantMessaging tonePattern custom1 to custom10 instantMessaging ...

Page 91: ...onfirm remoteHoldNotificat ion silent welcome silent A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np silent alert lossOfNetwork vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np silent alert lowBattery tonePattern custom1 to custom10 instantMessaging loca...

Page 92: ...rm positiveConfirm remoteHoldNotificat ion silent welcome silent A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np silent alert messageWaiting vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np silent alert negativeConfirm tonePattern custom1 to custom10 ins...

Page 93: ...irm remoteHoldNotificat ion silent welcome silent A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np silent alert pttTransmit vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np silent alert pttWait tonePattern custom1 to custom10 instantMessaging localHoldNot...

Page 94: ... in se pat ringer For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np silent ringing oai1 vibration off continuous shortPulse longPulse off A flag to determine whether or not the handset should vibrate when the alert occurs np silent ringing oai2 tonePattern default ringer1 to ringer24 1 to 22 ringer1 A pointer to the pattern in se pat ringer For a defi...

Page 95: ...firm remoteHoldNotificat ion silent welcome misc2 A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np meeting alert barcodeBeep vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np meeting alert docked tonePattern custom1 to custom10 instantMessaging localHoldNo...

Page 96: ...emoteHoldNotificat ion silent welcome instantM essage A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np meeting alert instantMessaging vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np meeting alert localHoldNotification tonePattern custom1 to custom10 inst...

Page 97: ...teHoldNotificat ion silent welcome misc1 A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np meeting alert lowBattery vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np meeting alert veryLowBattery tonePattern custom1 to custom10 instantMessaging localHoldNoti...

Page 98: ...sitiveConfirm remoteHoldNotificat ion silent welcome negative Confirm A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np meeting alert negativeConfirm vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np meeting alert positiveConfirm tonePattern custom1 to cust...

Page 99: ...ert pttWait vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np meeting alert welcome tonePattern custom1 to custom10 instantMessaging localHoldNotificatio n messageWaiting misc1 to misc9 negativeConfirm positiveConfirm remoteHoldNotificat ion silent welcome welcome A pointer to the pattern in se pat misc For a definition of the se parameter se...

Page 100: ...neVolume handset 1000 to 1000 21 The attribute is set on adjusting ring volume when ringing termination is Handset and Meeting profile is active np meeting ringing toneVolume headset 1000 to 1000 21 The attribute is set on adjusting ring volume when ringing termination is Headset and Meeting profile is active np meeting ringing toneVolume chassis 1000 to 1000 0 The attribute is set on adjusting ri...

Page 101: ...otificat ion silent welcome positive Confirm A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np custom1 alert docked vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np custom1 alert undocked tonePattern custom1 to custom10 instantMessaging localHoldNotificati...

Page 102: ...irm positiveConfirm remoteHoldNotificat ion silent welcome localHol dNotifica tion A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np custom1 alert localHoldNotification vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np custom1 alert lossOfNetwork tonePatter...

Page 103: ...tificat ion silent welcome misc1 A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np custom1 alert veryLowBattery vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np custom1 alert messageWaiting tonePattern custom1 to custom10 instantMessaging localHoldNotifica...

Page 104: ...eConfirm positiveConfirm remoteHoldNotificat ion silent welcome positive Confirm A pointer to the pattern in se pat misc For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np custom1 alert positiveConfirm vibration 0 or 1 0 A flag to determine whether or not the handset should vibrate when the alert occurs np custom1 alert pttTransmit tonePattern custom1 ...

Page 105: ...e handset should vibrate when the alert occurs np custom1 ringing calls tonePattern default ringer1 to ringer24 1 to 22 ringer2 A pointer to the pattern in se pat ringer For a definition of the se parameter see the latest Polycom UC Software Administrator s Guide np custom1 ringing calls vibration off continuous shortPulse longPulse continuo us A flag to determine whether or not the handset should...

Page 106: ... volume when ringing termination is Chassis and Custom1 profile is active np custom1 ringing toneVolume dock 1000 to 1000 21 The attribute is set on adjusting ring volume when phone is at the speakerphone dock and Custom1 profile is active np custom1 ringing toneVolume bluetoothHeadset 1000 to 1000 21 The attribute is set on adjusting ring volume when ringing termination is Bluetooth Headset and C...

Page 107: ...o determine whether or not a default user is the only user who can be logged in prov login defaultUser String Null The default user name that if present is automatically sent to the provisioning server during the boot sequence and after a user logout prov login enabled 0 or 1 0 A flag to determine whether or not the user login feature is enabled prov login localPassword String 123 The password use...

Page 108: ... to determine whether or not a channel x is available for sending outgoing pages x 1 to 25 ptt channel x available 0 or 1 1 A flag to determine whether a channel x is available for subscription x 1 to 25 ptt channel x label String x 1 All x 24 Priority x 25 Emergen cy others Null A label to use when announcing a page or within a page appearance to identify the channel in use x 1 to 25 ptt channel ...

Page 109: ...milliseconds ptt port 0 to 65535 5001 The port to send audio to and receive audio from ptt priorityChannel 1 to 25 24 The channel assigned for priority pages ptt pttMode enable 0 or 1 0 A flag to determine whether or not Push to Talk PTT is enabled Parameter bold change causes restart reboot Permitted Values Default Interpretation Parameter bold change causes restart reboot Permitted Values Defaul...

Page 110: ...de Parameter bold change causes restart reboot Permitted Values Default Interpretation Parameter bold change causes restart reboot Permitted Values Default Interpretation reg x address string in the format userPart from userPart domain Null The user part or the user and the host part of the phone s SIP URI For example reg x address 1002 from 1002 polycom com or reg x address 1002 polycom com x 1 t...

Page 111: ...ers will override the parameters specified in voIpProt server Note If the reg x server y address parameter is non Null it takes precedence even if the DHCP server is available reg x server y specialInterop standard ocs2007r2 lcs2005 lync2010 standard Specify if this registration should support Microsoft Office Communications Server 2007 R2 ocs2007r2 Microsoft Live Communications Server 2005 lcs200...

Page 112: ...uses restart reboot Permitted Values Default Interpretation roaming_buddies reg positive integer 0 Specifies the line registration number which has roaming buddies support enabled If Null roaming buddies is disabled If the value 1 then the value is replaced with 1 This parameter is used in conjunction only with Microsoft Office Communications Server 2007 R2 Parameter bold change causes restart reb...

Page 113: ...not alerts are played out in the attached headset Parameter bold change causes restart reboot Permitted Values Default Interpretation voIpProt SIP IM autoAnswerDelay 0 to 40 seconds 10 The time interval from receipt of the instant message invitation to automatically accepting the invitation voIpProt server x address dotted decimal IP address or hostname Null The IP address or host name and port of...

Page 114: ...ddress String 169 254 10 10 The IP address of the Ekahau Positioning Engine wifi rtls ekahau enable 0 or 1 0 A flag to determine whether or not to support the Ekahau Real Time Location System RTLS wifi rtls ekahua port 0 to 65535 8552 The port number of the Ekahau Positioning Engine wifi rtls ekahua txInterval 0 to 2 0 The maximum transmit intervals If set to 0 the transmit interval is 1 minute If...

Page 115: ...ple provisioning configuration uses File Transfer Protocol or FTP Although FTP servers are free they require installation and use logins and passwords A free and popular server Filezilla Server is available for Windows at http filezilla project org This application has been tested with the SpectraLink 8400 Series Handsets To set up the server 1 Download and install the latest version of Filezilla ...

Page 116: ...e screen select Settings Advanced Settings Network Configuration When prompted for the administrative password enter 456 b Scroll down to Server Menu then press the Edit soft key c Using the right arrow key select FTP as the Server Type d Enter the IP address from step 11 as the Server Address and then press the OK soft key e Enter the user name and password from steps 5 and 6 as the Server User a...

Page 117: ...e phone through the Web Configuration Utility 1 Get your phone s IP address Select Settings on the handset s Home screen and then select Status Platform Phone Scroll down to see the IP address 2 Select one of the supported Web browsers For a list of supported Web browsers see the latest Polycom UC Software Administrator s Guide at http support polycom com support spectralink8400 Note You cannot en...

Page 118: ...Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide 108 3 Enter the phone s IP address in the Web browser s address bar as shown next A Web page similar to the one shown next displays ...

Page 119: ...dministrative password is 456 A Web page similar to the one shown below displays 5 Make the desired configuration changes to the handset s configuration For example to change the handset s displayed language to French do the following a Select Preferences Additional Preferences ...

Page 120: ...sets configuration files using the Web Configuration Utility To export configuration files through the Web Configuration Utility 1 Get your phone s IP address Select Settings on the handset s Home screen and then select Status Platform Phone Scroll down to see the IP address 2 Select one of the supported Web browsers 3 Enter the phone s IP address in the Web browser s address bar 4 Enter the appro...

Page 121: ...r to the one shown below displays b Select the configuration source that you want to export For example if you want to export the device parameters select Device Settings Selecting All does not include device settings c Select the Export button A pop up displays on your computer with options to open or save the file d Save the file in the desired location ...

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Page 123: ..._________________________________________________________ WCS password _______________________________________________________________ SpectraLink 8400 Series Handsets IP Address from factory _169 254 1 2_____________________________________________________ WCS server address from factory _169 254 1 1_____________________________________________________ Wireless interface network address _________...

Page 124: ..._____________________________ _______________________________________________________________ WEP key length if WEP is selected _______________________________________________________________ Pre share key type if WPA Personal or WPA2 Personal is selected _______________________________________________________________ Hexadecimal key if WPA Personal or WPA2 Personal is selected ___________________...

Page 125: ...___________________________________ WMM AC _______________________________________________________________ Regulatory Domain _______________________________________________________________ 5 GHz band _______________________________________________________________ 5 GHz sub band 1 _______________________________________________________________ 5 GHz sub band 1 transmit power _______________________...

Page 126: ...______________________________________ Syslog server render level _______________________________________________________________ Syslog server prepend MAC address _______________________________________________________________ WCS server type __FTP__________________________________________________________ WCS server name _______________________________________________________________ WCS server u...

Page 127: ...____________________________________ Provisioning server name _______________________________________________________________ Provisioning server user name __PlcmSpIp_____________________________________________________ Provisioning server password __PlcmSpIp_____________________________________________________ UC Software filename _______________________________________________________________ Pe...

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Page 129: ...119 D Polycom UC Software Menu System ...

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Page 133: ...Polycom UC Software Menu System 123 ...

Page 134: ...Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide 124 ...

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