Chapter 9 — Troubleshooting and Support
Remote Support
September 2017
User Guide
—
Spectra Verde Array
157
d.
On
the
Create
Incident
page,
enter
the
requested
information
providing
as
much
detail
as
possible.
When
you
are
finished,
click
Create Incident
.
Note:
If
the
serial
number
of
the
affected
array
is
not
listed,
contact
Technical
Support
(see
).
If
it
is
within
the
hours
of
coverage
provided
by
your
support
contract,
you
can
also
contact
Spectra
Logic
Technical
Support
by
telephone.
See
.
R
EMOTE
S
UPPORT
Remote
Support
is
an
option
that
allows
Spectra
Logic
Technical
Support
personnel
to
access
the
root
console
of
the
array.
This
option
is
for
troubleshooting
purposes
only.
Figure 122
The Create Incident page.