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Chapter 9 — Troubleshooting and Support

Spectra Logic Technical Support

September 2017

User Guide

—

Spectra Verde Array

154

Open a Support Ticket

You

 

can

 

open

 

a

 

support

 

ticket

 

using

 

the

 

Spectra

 

Logic

 

Technical

 

Support

 

portal

 

or

 

telephone.

1.

Make

 

notes

 

about

 

the

 

problem,

 

including

 

what

 

happened

 

just

 

before

 

the

 

problem

 

occurred.

2.

Gather

 

the

 

following

 

information:

The

 

array

 

serial

 

number

 

(see

 

Determine

 

the

 

Array

 

Serial

 

Number

 

on

 

page 153

)

Company

 

name,

 

contact

 

name,

 

phone

 

number,

 

and

 

email

 

address

Type

 

of

 

host

 

system

 

being

 

used

Type

 

and

 

version

 

of

 

host

 

operating

 

system

 

being

 

used

Type

 

and

 

version

 

of

 

host

 

file

 

storage

 

software

 

being

 

used

3.

Submit

 

a

 

support

 

incident.

To

 

use

 

the

 

Spectra

 

Logic

 

Technical

 

Support

 

portal:

a.

Log

 

into

 

your

 

account

 

on

 

the

 

Technical

 

Support

 

portal

 

at

 

support.spectralogic.com

.

Note:

See

 

Create

 

an

 

Account

 

on

 

page 134

 

if

 

you

 

did

 

not

 

previously

 

create

 

an

 

account

 

on

 

the

 

Technical

 

Support

 

portal.

Summary of Contents for Verde 4U

Page 1: ...SpectraLogic com Spectra Verde Array User Guide...

Page 2: ...marks BlackPearl BlueScale CC Spectra SpectraGuard Spectra Logic TeraPack TFinity TranScale and Verde are registered trademarks of Spectra Logic Corporation ArchiveGrade and ArcticBlue are trademarks...

Page 3: ...downloading installing copying or use of this product do not acquire any ownership rights to the Software Product 3 GENERAL The Software Product is licensed not sold to you by Spectra for use only un...

Page 4: ...a Master Support Agreement available for download and viewing on the Spectra Corporate Web site Use of Support is governed by this EULA and Spectra s Master Support Agreement B Any supplemental softwa...

Page 5: ...during or after the effective Term of the Agreement dispute or contest directly or indirectly Spectra s exclusive right and title to the Software Product or the validity thereof 10 U S GOVERNMENT END...

Page 6: ...OF A CONSUMER SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU 13 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL SPECTRA ITS AFFILIATES OR LICE...

Page 7: ...Technical Support Portal support spectralogic com United States and Canada Phone Toll free US and Canada 1 800 227 4637 International 1 303 449 0160 Europe Middle East Africa Phone 44 0 870 112 2185 D...

Page 8: ...28 Rear View of the Verde Enterprise Expansion Node 29 Front View of the Verde Archive Expansion Node 30 Rear View of the Verde Archive Expansion Node 31 SOFTWARE 32 Operating System 32 Logical Volume...

Page 9: ...orage Pools 50 Volumes and Shares 50 CREATE A STORAGE POOL 50 CREATE A VOLUME 54 CREATE A SHARE 56 Create a CIFS Share 56 Create an NFS Share 60 CONFIGURE NAS SERVICES 62 Configure the CIFS Service 62...

Page 10: ...get 86 Disable a Folder Replication 86 Edit the NAS Replication Service 87 Delete the NAS Replication Service Configuration 88 Chapter 5 Configuring a Verde Array 90 CONFIGURE NETWORK CONNECTIONS AND...

Page 11: ...rmance Metrics 115 View Reports 117 REBOOT OR SHUT DOWN A VERDE ARRAY 118 Using the Verde User Interface 118 Power Cycle Reset 119 EXIT THE VERDE USER INTERFACE 119 Chapter 7 Using AutoSupport 120 ABO...

Page 12: ...entify the Failed Component 142 Chapter 9 Troubleshooting and Support 145 RESOLVING A MANAGEMENT PORT IP ADDRESS CONFLICT 146 Using the Console 146 Using a Separate Computer 146 NETWORK SETUP TIPS 148...

Page 13: ...0 POWER ON THE PRIMARY MASTER NODE 183 CONFIGURE NETWORK CONNECTIONS 184 Configure the Primary Master Node Private Verde Management Port 184 Log Into the Verde User Interface 186 Configure the Primary...

Page 14: ...ce Connectors 207 Network Interface Cables 207 Universal Serial Bus USB Support 208 ENVIRONMENTAL SPECIFICATIONS 208 Verde Master Nodes and Verde Enterprise Expansion Node 208 Verde Archive Expansion...

Page 15: ...WEEE Directive 219 Restriction of Hazardous Substances in Electrical and Electronic Equipment RoHS 220 RECYCLING YOUR VERDE ARRAY 220 CONFLICT MINERALS POLICY 220 Appendix F Open Source Code Acknowle...

Page 16: ...This guide also describes how to use the Spectra Network File Interface which is based on the Verde hardware platform INTENDED AUDIENCE This guide is intended for data center administrators and opera...

Page 17: ...rray Quick Start Guide provides basic instructions for the essential installation and configuration steps The Spectra Verde Array Command Line Interface Guide describes how to configure monitor and ma...

Page 18: ...des instructions for replacing a failed fan in the array The Spectra 12 36 45 Drive Chassis Power Supply Replacement Guide provides instructions for replacing a failed power supply after the array is...

Page 19: ...page 26 Front View of the Verde Enterprise Expansion Node page 28 Rear View of the Verde Enterprise Expansion Node page 29 Front View of the Verde Archive Expansion Node page 30 Rear View of the Verde...

Page 20: ...prise expansion node accommodates up to 44 disk drives with an active bezel and 45 disk drives with a passive bezel and can be connected to a master node to increase overall capacity of the array The...

Page 21: ...tect against data corruption Redundant Components The arrays feature N 1 redundant power supplies and data drives that are hot swappable for uninterrupted operation Any data drives not configured in a...

Page 22: ...Nodes Figure 1 and Figure 2 show the components on the front of the Verde arrays with the front bezel removed Figure 1 The front view of the Verde master node front bezel removed Figure 2 The front v...

Page 23: ...n Power button The power button controls the main AC power for the Verde array System status LEDs The status LEDs indicate power status disk and network activity as well as hardware faults See System...

Page 24: ...rrent chassis of the Verde master nodes Note For a description of the components on the rear of the Verde 1 0 chassis see Appendix D Verde Chassis 1 0 Overview Specifications on page page 210 Figure 3...

Page 25: ...provide storage for the operating system and Verde user interface The boot drives are hot swappable which allows for uninterrupted operation during replacement Data drives Verde 4U master nodes only...

Page 26: ...ase T ports is dedicated as the Verde management port and cannot be used for data transfer Note The 10GBase T ports auto negotiate down to 1000Base T Monitor connector If necessary you can connect a m...

Page 27: ...bleshooting purposes or to configure the IP addressing for the Verde management port Serial port The serial port is used to connect a primary master node to a secondary master node in a HotPair config...

Page 28: ...isual Status Beacon A disk drive cannot be installed in this position If the expansion node uses a passive bezel a disk drive is installed in this position Power button The power button controls the A...

Page 29: ...ctor Each power supply has a single LED that lights to indicate when the power is on and functioning normally SAS connectors The rear panel of the Verde enterprise expansion node has four SAS ports us...

Page 30: ...e Verde enterprise expansion node see Front View of the Verde Enterprise Expansion Node on page 28 o Figure 8 The front view of the Verde archive expansion node Visual Status Beacon removed Component...

Page 31: ...t Description Fans Five hot swappable fans provide the cooling for the Verde archive expansion node Power supplies The Verde archive expansion node includes two power supplies to provide N 1 redundanc...

Page 32: ...le system which controls the structure and management of the data storage on the array The Verde arrays include data verification to protect against corruption NFS and CIFS Servers The NFS and CIFS se...

Page 33: ...played until you select another option Figure 10 The Dashboard screen of the Verde user interface Power Alerts Menu bar Status bar Menu Available Options Dashboard The Dashboard navigation link return...

Page 34: ...col information to allow the array to send emails Mail Recipients Provides controls for configuring mail recipient accounts to receive emails when a message severity threshold is reached or when AutoS...

Page 35: ...de user interface and returns to the login screen Status Bar Available Options Hardware Provides an at a glance status of the overall health of the Verde array Clicking this link takes you to the Hard...

Page 36: ...e to access the Verde user interface Pop up windows must be enabled to use the Verde user interface COMMAND LINE INTERFACE The command line interface provides text based configuration management and m...

Page 37: ...ay Topic Before You Begin page 38 Connect Ethernet Cables page 38 Power On the Array page 38 Verde Master Nodes and Verde Enterprise Expansion Nodes page 38 Verde Master Node and Verde Archive Expansi...

Page 38: ...f the array POWER ON THE ARRAY Use the instructions in this section to power on a Verde array During the power on sequence the Verde array initializes all of its installed components and starts the Ve...

Page 39: ...powering on the master node To power on a Verde archive expansion node plug both power cables on the Verde archive expansion node into power outlets near the rear of the chassis The Verde archive expa...

Page 40: ...change the default management port IP address skip to Log In to the Verde User Interface on page 42 Note Using the Verde master node console is the recommended way to change the Verde management port...

Page 41: ...ay AUTOMATICALLY IMPORT ACTIVATION KEYS Activation keys enable features on the Verde array They are tied to the serial number of the system for which they are issued and cannot be used on another arra...

Page 42: ...r the IP address of the Verde management port in the browser address bar using either the default address of 10 0 0 2 or the IP address you configured in Configure the Verde Management Port on page 40...

Page 43: ...t spectra is retained The Administrator account is automatically created without any permissions If you are upgrading from a previous Verde software version to software version 4 0 the Verde system re...

Page 44: ...his port for data transfer If your array contains a 10 GigE network interface card or 40 GigE network interface card the 10GBase T ports cannot be used for data transfer Optionally a 40 GigE card can...

Page 45: ...MAC address to improve data transfer speeds See Link Aggregation Notes on page 149 for more information Note If the system s spare onboard Ethernet port is a 10GBase T port and the system has a 10GBa...

Page 46: ...Types There are three different types of users in the Verde user interface Administrator users monitor users and login users Use the table below for a description of the user types User Description P...

Page 47: ...but do not have access to the primary administrator account Note For Verde software versions older than Verde 4 0 the monitor user account is created by default If a system running Verde 3 x or older...

Page 48: ...ntered the array creates the user with the default setting of 60 minutes 7 Select one or more User Access permissions See Description of User Types on page 46 for information on each level of user acc...

Page 49: ...ge Pools page 50 Volumes and Shares page 50 Create a Storage Pool page 50 Create a Volume page 54 Create a Share page 56 Create a CIFS Share page 56 Create an NFS Share page 60 Configure NAS Services...

Page 50: ...ch storage pool Volumes can be configured with a minimum size and thin provisioned with a maximum size When you create a volume you can specify whether it uses compression and whether the time stamp f...

Page 51: ...then when the failed drive is replaced it becomes the new global spare If the global spare is in a different chassis than the storage pool that claimed it then when the failed drive is replaced it is...

Page 52: ...er Guide Spectra Verde Array 52 2 Select Action New A dialog box opens to show the default configuration options for the new pool Note The Storage Pool Preview pane does not display until you have sel...

Page 53: ...protection Any drive failure results in data loss Mirror Data is striped across two mirrors Any detected data corruption is corrected using checksums This type of RAID offers the best performance for...

Page 54: ...ormation is stored on the pool After you create a volume you can share the volume using NFS or CIFS but not both Note If you want to configure the volume to use the NFI service to automatically transf...

Page 55: ...the corresponding NFS share is named Share_One to external network computers but it is named Share One in the Verde user interface Pool Select the storage pool on which to create the volume If there...

Page 56: ...e Active Directory you can enable local administrator status on the array to allow a specified user to access the CIFS shares in a Windows workgroup environment The username and password configured on...

Page 57: ...Active Directory you must edit a user to enable local administrator status Note Alternatively you can create a new user with local administrator status See Create a User on page 47 1 From the menu bar...

Page 58: ...ve Directory configurations 5 The network address displayed for Path is the address of the share you are currently configuring The default path allows access to the root of the volume Note After creat...

Page 59: ...efault permission is Everyone This allows a user creating the initial shares to easily set the proper permissions for additional users without requiring the Active Directory Domain administrator passw...

Page 60: ...urity tab displays 4 Add or remove users or modify permissions for users as needed for your storage environment 5 Click OK Create an NFS Share Use the following steps to create an NFS share 1 From the...

Page 61: ...e of the following permission parameters for each host you add to the Verde array For example entering 192 168 32 25 rootsquash allows the specified host to access the share with standard access If yo...

Page 62: ...ing an Active Directory domain see Create a CIFS Share on page 56 Configure the NFI Service The NFI service is only used in conjunction with a BlackPearl system For information on configuring the NFI...

Page 63: ...Service Use the instruction in this section to configure the NAS replication service Note For both the source array and target array make sure you have completed the steps in Chapter 2 Initial Config...

Page 64: ...t s data port in the Replication Target Data IP Address field Note Do not use http or https to precede the IP address or hostname 7 Enter the username of a user with administrator privileges configure...

Page 65: ...et array the target array must use a different volume for each replication source You must configure the data port on the source array and the target array s before you can configure replication see C...

Page 66: ...array is preselected 6 Enter the name of the storage pool on the target array you want to use for replication in the Destination Pool Name This field is case sensitive 7 Enter the name of a volume tha...

Page 67: ...a Weekly Schedule on page 68 Replicate data on certain days of the week Create an Hourly Schedule 1 Select Hourly as the interval for the replication schedule see Figure 36 on page 66 2 Enter a number...

Page 68: ...1 Select Weekly as the interval for the replication schedule The dialog box changes to display options for the weekly interval setting 2 Enter a time value for Start Time and include AM or PM after t...

Page 69: ...page 72 Edit a Volume page 72 Delete a Volume page 74 Volume Snapshots page 75 Create a Snapshot page 75 Create a Snapshot Schedule page 77 Delete a Snapshot page 79 Restore to a Snapshot page 80 Ret...

Page 70: ...s screen displays see Figure 18 on page 50 2 From the list of existing storage pools select the storage pool you want to expand and then select Action Expand The Expand Pool screen displays options fo...

Page 71: ...ane on the Dashboard The NAS Pools screen displays see Figure 18 on page 50 2 From the list of existing storage pools select the storage pool you want to delete and then select Action Delete A dialog...

Page 72: ...es or click the Volumes pane on the Dashboard The Volumes screen displays see Figure 20 on page 53 2 Select the volume you want to move to a different storage pool and then select Action Move The Move...

Page 73: ...he corresponding NFS share name The Verde user interface displays the volume name without the underscores For example for a volume named Share One the corresponding NFS share is named Share_One to ext...

Page 74: ...Notes The maximum size must be greater than the current amount of used space on the volume Volumes are thin provisioned so it is possible for the combined allocated maximum storage of all volumes to e...

Page 75: ...ached the oldest snapshot is deleted freeing up capacity held by that snapshot Snapshots are created instantly without any impact to system performance Snapshots initially occupy very little space on...

Page 76: ...lume and then select Action Show Details The details screen for that volume displays 3 On the Volume details screen select Action New Snapshot The New Snapshot dialog box displays 4 Enter a name for t...

Page 77: ...creen see Figure 44 on page 76 select Action New Snapshot Schedule The New Snapshot Schedule dialog box displays 2 Select Hourly as the interval for the snapshot schedule The dialog box changes to dis...

Page 78: ...Maximum Number of Snapshots When the maximum number is reached the system deletes the oldest snapshot 5 Enter a time value for Start Time and include AM or PM after the value This field is not case s...

Page 79: ...value for Start Time and include AM or PM after the value This field is not case sensitive 6 Select one or more days for Every week on This determines the day s of each week the system generates snaps...

Page 80: ...then select Action Delete Snapshot A confirmation window displays 4 Type DELETE SNAPSHOT in the entry field and click Delete to delete the snapshot Restore to a Snapshot Use the following instructions...

Page 81: ...st select the snapshot you want to use to restore the volume and then select Action Rollback 4 A dialog box displays asking you to confirm the rollback Select Rollback to restore the volume to its sta...

Page 82: ...from a snapshot 1 Using a remote host that has access to the shared volume for which you need to restore a single file browse to the root directory of the volume 2 In the shared volume locate the sna...

Page 83: ...tion Edit The NFS Share Edit screen displays 3 Make the desired changes see Create a New Share on page 56 for more information and click Save Delete a Share If you do not want to continue sharing a vo...

Page 84: ...ted files Manually Start NAS Replication If desired you can initiate folder replication manually regardless of the automatic replication schedule configured for the volume Starting a manual replicatio...

Page 85: ...a it received during the replication Use the steps in this section to cancel a replication 1 On the source array user interface select Configuration NAS Volumes The Volumes screen displays 2 Double cl...

Page 86: ...ent create either a CIFS or NFS share selecting the replicated volume during the creation process See Create a New Share on page 56 for instructions 4 If desired write protect the replicated volume be...

Page 87: ...lear the Enabled check box The other options on the dialog box grey out and become un editable see Figure 58 5 Click Configure The volume no longer replicates to the target array Edit the NAS Replicat...

Page 88: ...users at this time you must use the spectra user account when configuring replication 6 Enter the user password in the Password field if one is set Otherwise leave the field blank 7 Confirm the passw...

Page 89: ...ation service details screen displays 3 Select the replication target in the Replication service details screen and select Action Delete The Delete Replication Target dialog box displays 4 Click Delet...

Page 90: ...Configure DNS Settings page 93 Configure SMTP Settings page 95 Configure Date and Time page 96 Edit the System Name page 96 Configure Networking Services page 97 Configure the Active Directory Servic...

Page 91: ...10 GigE ports on the rear panel see Figure 5 on page 26 Optionally a two port 40 GigE card can be installed Notes You can only use the Verde management port to access the Verde user interface You cann...

Page 92: ...anagement row or select the Management row and then select Action Edit from the menu bar The Edit Management dialog box displays 3 Select either DHCP or Static as the addressing method If you select s...

Page 93: ...this section to clear an Ethernet configuration 1 From the menu bar select Configuration Network or click the Network pane on the Dashboard screen The Network screen displays see Figure 62 on page 91...

Page 94: ...tomatically OR Select Manual to enter information for name servers and search domains manually Note The buttons for DHCP and Manual are only usable when the Verde management interface is configured as...

Page 95: ...me of the SMTP server and then select Action Edit The Email dialog box displays 3 Enter the SMTP Server and SMTP Port information 4 Using the drop down menu select the SMTP Authentication Type require...

Page 96: ...to edit the date and time or select the System Time row and then select Action Edit The Time Settings dialog box displays 3 Select Manual or NTP a If you select Manual enter the current time in the T...

Page 97: ...RKING SERVICES Use the following instructions to configure networking services on the Verde array For instructions on configuring NAS services see Configure Network Connections and Settings on page 91...

Page 98: ...the Username and Password for a user authorized to join the specified domain Note You must enter the user name and password each time the Verde array joins an Active Directory domain The array does no...

Page 99: ...ect the Notifications check box to indicate that the SNMP client should receive outgoing communications d Enter the port number to be used for SNMP communication in the Port field e Enter a community...

Page 100: ...ured in Configure Network Connections and Settings on page 91 CONFIGURE USERS Use the instructions in this section to create a new user edit existing users change passwords and configure the session t...

Page 101: ...effect until after you log out of the Verde user interface see Exit the BlackPearl User Interface on page 252 6 If desired enter a value for the Session Timeout in minutes This value cannot exceed 99...

Page 102: ...management port so that you no longer need to pass the security check when accessing this port Use the instructions in this section to install an SSL certificate 1 From the menu bar select Configurat...

Page 103: ...s valid until its expiration date at which time a new key must be requested Activation keys are included in the shipping box when you purchase your array Renewals of expired activation keys are obtain...

Page 104: ...te the EM_NAS product key listed on the Software Activation Key Certificate included in your shipping box 7 Enter the key exactly as provided in the Activation Key field and click Create to save the k...

Page 105: ...page 108 System Status LEDs page 109 View System Messages page 110 View the Status of Hardware Components page 111 View the Status of Pools page 112 View the Status of Volumes page 113 View the Status...

Page 106: ...about the Verde arrays and their operation see View System Messages on page 110 for more information Icons on the System screen provide overall status of the hardware components in each group see View...

Page 107: ...be changed on the Hardware screen See Configure the Visual Status Beacon Color on page 108 for more information Yellow Scroll The array is experiencing a Warning condition Log in to the Verde user int...

Page 108: ...on the Dashboard or click the Hardware link on the status bar The Hardware screen displays 2 Click Bezel The Bezel pane of the Hardware screen displays 3 Click the colored box next to Select Bezel Col...

Page 109: ...y of a data drive see Data drive status LEDs on page 23 Network 1 Indicates network activity on the Verde management port Network 2 Indicates network activity on data interface 1 This LED also shows n...

Page 110: ...s text does not display 1 From the menu bar select Status Messages or click the Messages link on the status bar to display the Messages screen Type Description Information Notifies the user about an e...

Page 111: ...elect the message and then select Action Mark as read To mark all messages as read select Action Mark all as read Note Messages can also be marked as unread using the Action menu View the Status of Ha...

Page 112: ...provides status information about all storage pools that are configured on the array 1 From the menu bar select Status NAS Pools to display the Pools screen 2 The status of each storage pool is indic...

Page 113: ...he screen View the Status of Shares The Shares screen provides status information about all shares that are configured on the array 1 From the menu bar select Configuration NAS Shares CIFS to display...

Page 114: ...screen This column Shows Name The name of the service running on the array State The status of the service on the Verde array Starting The service is starting up Operational The service is running St...

Page 115: ...CPUs or Network to display performance information about the selected component Note If you select Pools Drives or Network use the Pool Disk or Interface drop down menu to select a specific storage po...

Page 116: ...tail select the desired section you want to magnify in either the main or range indicator graph Using the mouse click and drag the cursor horizontally over the section of the graph that you want to ma...

Page 117: ...us Reports to display the Reports screen 2 Select check boxes next to the report s you want to generate Note You can use the All or None buttons at the bottom of each report group to select or clear t...

Page 118: ...ray Using the Verde User Interface Use the following instructions to reboot or shut down an array using the Verde user interface 1 Click the power icon in the lower right hand corner of any screen in...

Page 119: ...e archive expansion node disconnect the power cables at the rear of the chassis from the power outlet After a few moments connect the cables again to power on the expansion node EXIT THE VERDE USER IN...

Page 120: ...121 Enter Contact Information page 121 Configure Mail Recipients page 122 Add a New Recipient page 122 Edit a Mail Recipient page 123 Send a Test Email page 124 Delete a Mail Recipient page 125 Log S...

Page 121: ...Logic or mail recipients when critical events occur or on a monthly basis ENTER CONTACT INFORMATION Contact information helps Spectra Logic in contacting the administrator of the Verde arrays during t...

Page 122: ...viously configured mail recipient You cannot send log sets or messages directly to an email address Use the Mail Recipients screen to add edit or delete mail recipient accounts Add a New Recipient Use...

Page 123: ...e full address using the standard email format including the symbol Important The address cannot contain spaces or other non alphanumeric characters for example an ampersand SelectAutoSupport log sets...

Page 124: ...to send a test email to a mail recipient 1 From the menu bar select Configuration Mail Recipients The Mail Recipients screen displays with any already configured mail recipients listed 2 From the list...

Page 125: ...ys automatically generate log sets when errors occur Log sets can also be generated manually or generated on a schedule The Verde arrays generate three types of log sets Log Sets contain information a...

Page 126: ...bar select Support Logs The Logs screen displays 2 Select Action New Log Set Schedule The New Log Set Schedule dialog box displays 3 Enter a time value for Start Time and include AM or PM after the va...

Page 127: ...erate a log set used for in depth troubleshooting This log is not human readable To see performance statistics in a human readable form see View Performance Metrics on page 115 Email a Log Set Use the...

Page 128: ...s section to delete a log set 1 From the menu bar select Support Logs The Logs screen displays see Figure 97 on page 126 2 Select the log set you want to delete and select Action Delete A confirmation...

Page 129: ...page 132 Log Into the Portal page 133 Configuring Automated Software Upload page 134 Updating Software page 135 Check the Current Software Version page 135 Check the Currently Released Verde Software...

Page 130: ...the data drives in the pool for corruption Use the following instructions to perform a data integrity check 1 From the menu bar select Support Tools Data Integrity Verification The Data Integrity Ver...

Page 131: ...tegrity Verification screen displays see Figure 100 on page 130 2 Select Action Initiate RSC Backup A confirmation screen displays 3 Click Initiate RSC Backup to manually save the current system confi...

Page 132: ...bility matrices does not require you to create an account You must create a user account and log in to access Release Notes or repair documents to download the latest version of Verde software or to o...

Page 133: ...r the requested information to create your account When you are finished click Sign Up When the account is approved you receive an email with a link to setup your initial password Use your email addre...

Page 134: ...menu bar select Support Software The Software screen displays 2 Select Action Edit Automated Software Upload The Automated Software Upload dialog box displays 3 Select the Enabled check box to enable...

Page 135: ...m message to the Messages screen If configured to do so the array also downloads the updated software The method used to update the array depends on if the Automated Software Upload feature is enabled...

Page 136: ...l at https support spectralogic com Note See Create an Account on page 132 for information about creating an account and accessing the Technical Support portal 2 Select Downloads Product Software 3 On...

Page 137: ...our account on the Technical Support portal at https support spectralogic com 2 Select Downloads Product Software The Product Software Screen displays 3 Locate the Verde array in the Spectra Product c...

Page 138: ...The file is staged to the system Install the Update 1 Discontinue all file storage operations on the Verde array The array automatically reboots as part of the update process 2 From the menu bar selec...

Page 139: ...ng array components Use a 1 megohm resistor to ground the static protection mat Wear a static protection wrist band or grounding foot strap whenever you handle array components that are removed from t...

Page 140: ...off the array Remove the Empty Drive Sled Use the following steps to remove an empty drive sled 1 Put on an anti static wristband and attach it to the anti static mat or an unpainted metallic surface...

Page 141: ...se of the empty sled in accordance with your company s guidelines Install the New Drive 1 New drives are shipped installed in a drive sled Slide the locking tab on the front of the drive sled to the r...

Page 142: ...n 4 If necessary reinstall the front bezel REPLACING A FAILED COMPONENT If a component in a Verde array is not functioning properly the system generates a message and the hardware icon on the status b...

Page 143: ...o show the main Hardware screen Note The front bezels in Verde 2U master nodes do not include a Visual Status Beacon light bar However when the beacon feature is activated the drive lights blink blue...

Page 144: ...ctra 12 36 45 Drive Chassis Power Supply Replacement Guide provides instructions for replacing a failed power supply after the array is installed The Spectra 12 Drive Chassis HBA Replacement Guide and...

Page 145: ...ress Conflict page 146 Using the Console page 146 Using a Separate Computer page 146 Network Setup Tips page 148 Configuration page 148 Connectivity to the Network page 148 Troubleshooting page 151 To...

Page 146: ...anagement port IP address see Configure the Verde Management Port on page 40 Using a Separate Computer If you cannot use the console use a computer or laptop disconnected from any existing network to...

Page 147: ...our system administrator to determine the DHCP address for the management port If you select static addressing enter the following information IP Address Enter a valid IPv4 address Netmask Enter the s...

Page 148: ...agement and data ports using the Verde user interface see Configure Network Connections and Settings on page 91 or the command line interface see the Spectra Verde Array Command Line Interface Guide D...

Page 149: ...ure that your switch configuration as well as all the hosts on the network support larger MTU settings The Verde master node can support jumbo frames MTU 9000 but all switches and hosts on the network...

Page 150: ...ured for the Verde master node then switches must also be able to support link aggregation to aggregate or trunk the data ports together to provide higher bandwidth into the Verde array Switches must...

Page 151: ...switch ports are not administratively disabled Consult the switch User Guide for more information Port Link LED is Lit But I Cannot Ping the Verde Array Check the LACP settings on the switch If you a...

Page 152: ...on a remote node with a TTL of 1 After the packet reaches the intermediate router the TTL is decremented and the ICMP time exceeded message is sent back to the originating node which increments the TT...

Page 153: ...spectralogic com provides information about the most current version of the Verde software and additional service and support tools After logging into the support portal check the options under the S...

Page 154: ...ion The array serial number see Determine the Array Serial Number on page 153 Company name contact name phone number and email address Type of host system being used Type and version of host operating...

Page 155: ...hnical Support September 2017 User Guide Spectra Verde Array 155 b Select Incidents Inventory Open or View Incidents or on the Home page click Open a Support Incident Figure 120 Select Incidents Inven...

Page 156: ...Guide Spectra Verde Array 156 c On the Open or View Incidents page you are given an opportunity to search for existing support content that may help you solve your problem immediately If the search d...

Page 157: ...d array is not listed contact Technical Support see Contacting Spectra Logic on page 7 If it is within the hours of coverage provided by your support contract you can also contact Spectra Logic Techni...

Page 158: ...or account or select the Administrator account and then select Action Edit The Edit User dialog box appears 4 Select the Enable Remote Support check box Note The Enable Remote Support check box does n...

Page 159: ...Support 1 From the menu bar select Configuration Users The Users screen displays a list of all users configured on the array 2 Double click the Spectra account in the Primary Administrators pane or s...

Page 160: ...ckPearl system using the NFI service include ACL Access Control List metadata such as file permissions ownership and groups When the objects are retrieved the API client needs to reconstruct the ACL m...

Page 161: ...r you plan to eject tapes and then move them to a different BlackPearl system you do not need to follow any restrictions when configuring your system However if you plan to eject tapes and read them i...

Page 162: ...eject tapes and read them in a non BlackPearl system Spectra Logic recommends that you set the Write Optimization setting to Capacity when configuring a storage domain If you plan to eject tapes and r...

Page 163: ...main The New Storage Domain dialog box displays a Configure the storage domain as desired See the Spectra BlackPearl User Guide for instructions b For the LTFS File Naming option you must select Objec...

Page 164: ...desired See the Spectra BlackPearl User Guide for instructions b Using the Data Policy drop down menu select the data policy you created in Step 6 above 3 Click Create The bucket is now listed on the...

Page 165: ...TERFACE After completing the steps in Chapter 2 Initial Configuration on page 37 and if necessary configuring the BlackPearl system for versioning as described in Configure a BlackPearl System for Ver...

Page 166: ...s ID and S3 Secret Key fields If you have not created a user in the BlackPearl user interface or do not know the security credentials for that user consult the Spectra BlackPearl User Guide for instru...

Page 167: ...ate a volume you must first create a storage pool See Create a New Storage Pool on page 49 if necessary 1 From the menu bar select Configuration NAS Volumes or click the Volumes pane on the Dashboard...

Page 168: ...um size in the text box to the left of the unit size drop down menu This space is allocated immediately if there is sufficient space available on the storage pool If there is insufficient space availa...

Page 169: ...them in a non BlackPearl environment Notes Previously when a user attempted to copy Windows based files with Alternate Data Stream metadata from the Verde array to a BlackPearl system configured to u...

Page 170: ...to Next Steps on page 171 Create a Daily Schedule 1 In the New Volume dialog box select Daily as the interval for the policy schedule The dialog box changes to display options for the daily interval...

Page 171: ...figuring the NFI Volume Policy Schedule you must create a share for the volume See Create a New Share on page 56 Once you create a share for the volume you can begin file storage operations RESTORING...

Page 172: ...user skip to Download the Deep Storage Browser on page 173 Use the instructions in this section to retrieve the S3 credentials from the BlackPearl system 1 Log into the BlackPearl interface as describ...

Page 173: ...our host machine Microsoft Windows 1 Right click the zip file you downloaded in Download the Deep Storage Browser on page 173 The context window displays 2 Select Extract All The ZIP file extracts to...

Page 174: ...s of the data port of the BlackPearl system in the BlackPearl Data Interface field The IP address must be a valid IPv4 address See Configure the Data Connection in the Spectra BlackPearl User Guide to...

Page 175: ...cified user are accessible using the Deep Storage browser 6 Optionally select the Save Session check box If selected the above information is pre entered the next time you launch the Deep Storage Brow...

Page 176: ...te to the target destination in the local host pane 3 In the BlackPearl pane of the Deep Storage browser navigate to the source bucket location 4 In the BlackPearl pane select the file s you want to t...

Page 177: ...e page 183 Configure Network Connections page 184 Configure the Primary Master Node Private Verde Management Port page 184 Log Into the Verde User Interface page 186 Configure the Primary Master Node...

Page 178: ...le and becomes the active node When replaced the failed master node assumes the standby role Before you continue choose one Verde master node to be the primary node At the end of the procedure the pri...

Page 179: ...and secondary master node to the same network 1 Decide if you are using a 10GBase T 10 GigE or 40 GigE connection for data transfer Notes If your array contains a 10 GigE network interface card or 40...

Page 180: ...Connect one end of the cable to the serial port in the primary master node and using your fingers secure the cable to the chassis 3 Connect the other end of the cable to the serial port in the seconda...

Page 181: ...cards are installed in the master node 2 Connect two SAS cables to any SAS ports on the primary master node Note The Verde master node and Verde expansion node SAS ports use a different connector It i...

Page 182: ...er node and Verde expansion node use a different SAS port connector It is not possible to reverse the cable 3 Connect one of the cables to the Front Sec port on the first expansion node see Figure 139...

Page 183: ...uence which takes approximately five minutes depending on the configuration During the power on sequence the array initializes all of its installed components and starts the Verde web server Notes Do...

Page 184: ...configured as an IP address target for the public data connection All network connections in a HotPair configuration must be static Configure your network connections as described in the following se...

Page 185: ...nagement Network Interface screen displays 3 Select Static as the addressing method and enter the following information IP Address Enter a valid IPv4 address Netmask Enter the subnet mask Default Gate...

Page 186: ...igure the Primary Master Node Private Verde Management Port on page 184 Note The Verde user interface uses a secure connection 3 Resolve the security certificate warning for the Verde user interface T...

Page 187: ...0 If you are upgrading from a previous version of Verde software the existing administrator account spectra is retained The Administrator account is automatically created without any permissions If yo...

Page 188: ...ion Network or click the Network pane on the Dashboard screen The Network screen displays 2 In the Network Interfaces pane select the Private Data Active row and then select Action Edit The Edit Data...

Page 189: ...e If desired you can enter multiple IP and Netmask addresses Use the button at the bottom of the Edit Data Ports dialog box to increase the number of IP and Netmask addresses assigned to the data port...

Page 190: ...connections you configured on the primary master node 4 Enter a value for the VHID Virtual Host ID The VHID allows the HotPair array to direct data traffic to the active master node while maintaining...

Page 191: ...configured on the primary master node The VHID field cannot be edited This field is automatically populated with the VHID value you entered on Step 4 on page 190 4 Click Save Configure the Secondary...

Page 192: ...ivate connections you configured on the primary master node 4 Change the MTU value if desired 5 Click Save Configure the Secondary Master Node Private Data Connection 1 From the menu bar select Config...

Page 193: ...ter the subnet mask Note If desired you can enter multiple IP and Netmask addresses Use the button at the bottom of the Edit Data Ports dialog box to increase the number of IP and Netmask addresses as...

Page 194: ...Wait while the Verde array completes its power on sequence which takes approximately five minutes Verify the HotPair Configuration After powering on the secondary master node use the steps in this sec...

Page 195: ...ay does not have a security certificate Notes This warning only displays if you did not already resolve the security certificate warning Consult your browser documentation for instructions on how to r...

Page 196: ...the primary administrator see Edit a User on page 100 If you are upgrading from a previous version of Verde software the existing administrator account spectra is retained The Administrator account is...

Page 197: ...configuration shows an error contact Spectra Logic Technical Support see Contacting Spectra Logic on page 7 NEXT STEPS Once the HotPair configuration is successfully completed use the public Verde ma...

Page 198: ...ion Node page 199 Verde Archive Expansion Node page 199 Capacity page 200 System Specification page 201 Verde 2U Master Node page 201 Verde 4U Master Node page 201 Size and Weight page 202 Verde 2U Ma...

Page 199: ...ion Drive type 4 or 8 TB SAS 8 TB SATA 400 GB Solid State SATA RAID level None striped mirrored single parity double parity triple parity Parameter Specification Drive type a a A Verde Expansion node...

Page 200: ...ode Minimum 80 TB twenty 4 TB drives Maximum 280 TB thirty five 8 TB drives Verde enterprise expansion node Minimum 40 TB ten 4 TB drives Active Bezel Maximum c 352 TB forty four 8 TB drives Passive B...

Page 201: ...r installation does not include an expansion node the card is not installed Parameter Specifications CPU Two multi core processors System disk drives Two 250 GB SATA disk drives Memory 32 GB 4 x 8 GB...

Page 202: ...Depth 3 5 in 8 9 cm 19 in 48 3 cm 27 5 in 69 9 cm b b Includes the front bezel 13 25 in 33 6 cm 26 in 66 cm 34 25 in 87 cm Weight c Empty chassis Chassis with Twelve drives c Weights are approximate 3...

Page 203: ...ansion node Shipping Container Dimensions Height 4U Width Depth 6 9 in 17 5 cm 19 in 48 3 cm 40 in 101 6 cm a a Includes the front bezel 14 in 35 6 cm 24 5 in 62 2 cm 43 5 in 110 5 cm Weight b Empty c...

Page 204: ...de Parameter Requirements Input Voltage 100 140 VAC 12 8 A 1000 watts maximum 180 240 VAC 8 6 A 1280 watts maximum Input Frequency 50 60 Hz Parameter Requirements Input Voltage 100 140 VAC 13 5 9 5 A...

Page 205: ...Cord The criteria for a 120 volt power cord for use in the United States and Canada are as follows North American 220 Volt AC Power Cord The criteria for a 220 volt power cord for use in the United St...

Page 206: ...50 square inches Power input connectors Male Connector must be of the proper type rating and safety approval for the intended country Female IEC 60320 C13 Interface Type Number of Ports and Connector...

Page 207: ...rnet 10GBase T or 10 100 1000Base T 10GBase T Shielded Category 6A data grade cable with a RJ 45 connector 10 100 1000Base T Shielded Category 5 data grade cable with a RJ 45 connector Note Cables pro...

Page 208: ...erating Environment a a When moving the Verde master node or enterprise expansion node from a cold storage environment to a warm operating environment it must acclimate in its packaging for at least 1...

Page 209: ...ious condensation damage Storing and Shipping Non Operating Environment b b Specifications are for the Verde archive expansion node is in its original packaging The packaging is designed to protect th...

Page 210: ...tra Logic Verde array chassis 1 0 Topic Components page 211 Front View of Master Nodes and Expansion Node page 211 Rear View of Master Nodes page 212 Rear Panel page 213 Specifications page 214 System...

Page 211: ...Visual Status Beacon control sled The drive sled in the upper left corner of the front of the array provides control for the Visual Status Beacon A disk drive cannot be installed in this position Pow...

Page 212: ...normally Rear panel The rear panel of the Verde master node allows for Ethernet SAS USB and other connections See Rear Panel on page 213 for a detailed description Boot drives Verde 2U master node onl...

Page 213: ...not be used for data transfer Monitor connector If necessary you can connect a monitor to the SVGA connector on the Verde master node for troubleshooting purposes Only connect a monitor as directed by...

Page 214: ...USB drive keyboard or mouse as directed by Spectra Logic Technical Support Serial port The serial port is used to connect a primary master node to a secondary master node in a HotPair configuration T...

Page 215: ...drives Two solid state 64 GB DOMs Memory 32 GB 4 x 8 GB DIMMs Interface connections Four integrated Gigabit Ethernet ports One dual port 10 Gigabit Ethernet NIC Optional four port SAS card a a Each op...

Page 216: ...master node to the network depend on the type of interface being used Interface Type Cable Requirements Ethernet GigE Shielded Category 5 10 100BaseT connection data grade cable with a RJ 45 connector...

Page 217: ...conformity with the EU Directives listed below using the relevant section of the EU standards and other normative documents listed in the following table Matt Starr Chief Technical Officer Spectra Lo...

Page 218: ...nt Burst EN 61000 4 5 1995 A1 2001 A2 2001 Surge Immunity EN 61000 4 6 1996 A1 2001 A2 2001 Conducted RF Immunity EN 61000 4 8 1994 A1 2001 Power Frequency H field Immunity EN 61000 4 11 1994 A1 2001...

Page 219: ...the instruction guide may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is requir...

Page 220: ...r information on recycling your Spectra product check the Spectra Logic website at http www spectralogic com environment CONFLICT MINERALS POLICY Spectra Logic is committed to complying with the OECD...

Page 221: ...icense you may not use this file except in compliance with the License You may obtain a copy of the License at http www apache org licenses LICENSE 2 0 Unless required by applicable law or agreed to i...

Page 222: ...F ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official polici...

Page 223: ...s and network control switching equipment printers and storage management systems and other related systems are excluded from this definition and not licensed under this Agreement Programs means a Jav...

Page 224: ...es are set forth in the Supplemental License Terms 4 DISCLAIMER OF WARRANTY THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND ORACLE FURTHER DISCLAIMS ALL WARRANTIES EXPRESS AND IMPLIED INCL...

Page 225: ...f Software is being acquired by or on behalf of the U S Government or by a U S Government prime contractor or subcontractor at any tier then the Government s rights in Software and accompanying docume...

Page 226: ...tions in your internal business operations or for any commercial or production purpose or for any purpose other than as set forth in Sections B C D and E of these Supplemental Terms If You want to use...

Page 227: ...e set forth in this Section C does not extend to the Software identified in Section G D LICENSE TO DISTRIBUTE REDISTRIBUTABLES Subject to the terms and conditions of this Agreement and restrictions an...

Page 228: ...ogos and other brand designations are trademarks or registered trademarks of Oracle in the U S and other countries YEAR is the year of Oracle s release of the Software the year information can typical...

Page 229: ...y not be redistributed unless expressly provided for in this Agreement J THIRD PARTY CODE Additional copyright notices and license terms applicable to portions of the Software are set forth in the THI...

Page 230: ...enses read the LICENSES and COPYING files included with the source packaging of this software On Debian GNU Linux systems the complete text of the GNU General Public License can be found in usr share...

Page 231: ...BILITY OF SUCH DAMAGE RUBY Ruby is copyrighted free software by Yukihiro Matsumoto matz netlab jp You can redistribute it and or modify it under either the terms of the 2 clause BSDL see the file BSDL...

Page 232: ...automatically fall under the copyright of the software but belong to whomever generated them and may be sold commercially and may be aggregated with this software 6 THIS SOFTWARE IS PROVIDED AS IS AND...

Page 233: ...2 0 1171632 bluestorm_frontend 2 1 1174119 bluestorm_gui 2 0 1174192_1 bluestorm_mgmt 2 0 1174119 bluestorm_tests 2 0 1173052 bluestorm_workers 2 0 1173837_4 boost libs 1 57 0 ca_root_nss 3 17 4_1 cdb...

Page 234: ...indexinfo 0 2 2 inputproto 2 3 1 iozone 3 420 iperf 2 0 5 ipmitool 1 8 14_1 jakarta commons daemon 1 0 15 java zoneinfo 2014 j javavmwrapper 2 5 kbproto 1 0 6 krb5 1 13 2_2 ksh93 20120801_2 kyua 0 11...

Page 235: ...11 libxml2 2 9 3 libxslt 1 1 28_6 libyaml 0 1 6_2 likewise platform 6 3 0 1173829_16 logrotate 3 8 8 lua52 5 2 3_4 lutok 0 4_6 mbuffer 2014 12 27_1 mhash 0 9 9 9_2 mkfile 1 1 3 monit 5 11_1 mtx 1 3 1...

Page 236: ...o 0 11 1 rrdtool 1 4 8_6 ruby 2 1 6 1 ruby21 gems 2 4 7 rubygem absolute_time 1 0 0_3 rubygem actionmailer 3 2 22 rubygem actionpack 3 2 22 rubygem activemodel 3 2 22 rubygem activerecord 3 2 22 rubyg...

Page 237: ...m ds3 0 0 1 1164174 rubygem ejs 1 1 1 rubygem em http request 1 1 2 rubygem em socksify 0 3 0 rubygem erubis 2 7 0_1 rubygem eventmachine 1 0 5 rubygem execjs 2 2 2 rubygem facter 2 4 1 rubygem farada...

Page 238: ...e 2 1 1 1158953 rubygem lsiexp 1 2 2 1165611 rubygem mail25 2 5 4 2 rubygem metaclass 0 0 4 rubygem mime types1 1 25 1 rubygem minitest 5 4 2 rubygem mocha 0 14 0 rubygem multi_json 1 10 1 rubygem mul...

Page 239: ...1 1 4 rubygem rice 1 7 0 rubygem rrd ffi 0 2 14_1 rubygem ruby termios 0 9 6 rubygem sass 3 4 10 rubygem sass rails 3 2 6_4 rubygem simplecov 0 9 1 rubygem simplecov html 0 8 0_2 rubygem slop 3 6 0 r...

Page 240: ...bygem uglifier 2 7 0 rubygem uuidtools 2 1 5 rubygem websocket driver 0 6 2 rubygem websocket extensions 0 1 2 rubygem yard 0 8 7 6 rubygem zfs 0 0 10 1168181_2 sg3_utils 1 40 smartmontools 6 3 smp_ut...

Page 241: ...nts front view 22 211 rear panel 26 213 compression 131 configuring automated software upload 134 certificates 102 CIFS service 62 date and time 96 DNS 93 email 95 Ethernet ports 91 HotPair 177 mail r...

Page 242: ...port configure 92 conflicting address 146 use 91 MIB download 99 N network cables 207 216 configure 91 configure DNS 93 NFI configure 165 configure schedule 169 configure versioning 162 configure volu...

Page 243: ...ng 98 SNMP service configure 97 software automated software upload 134 license agreement 3 updating 135 software version check current available version 136 check current installed version 135 specifi...

Page 244: ...42 186 log out 119 menus 33 status icons 35 supported browsers 36 Visual Status Beacon configuring 108 lights 107 volumes about 50 configure 54 create new CIFS share 56 create new NFS share 60 create...

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