Spectra Logic BlackPearl, User Manual

Page: 390 / 457

Chapter 13 - Troubleshooting and Support Remote Support
Disabling Remote Support
Use the instruction in this section to disable Remote Support.
1.
From the menu bar, select
Configuration > Users
. The Users screen displays a list of all
users configured on the system.
2.
Edit the primary administrator account to disable remote support.
Notes:
• If you are running BlackPearl 3.x or earlier, the primary administrator account
is named “ Spectra ”.
• If you are running BlackPearl 4.x or later, the primary administrator account is
named “ Administrator ”.
• If you have upgraded from BlackPearl 3.x to BlackPearl 4.0 or later, the settings
and permissions of the primary administrator account are migrated from the
“
Spectra ” user, to the “ Administrator ” user. The “Spectra” user is maintained
on the BlackPearl system after the upgrade, but is no longer the primary
administrator.
• For systems running BlackPearl 3.x or earlier, double-click the Spectra account in the
Primary Administrators pane, or select the Spectra account, and then select
Action > Edit
.
The Edit User dialog box appears.
• For systems running BlackPearl 4.x or later, double-click the Administrator account in
the Primary Administrators pane, or select the Administrator account, and then select
Action > Edit
. The Edit User dialog box appears.
November 2020 User Guide-BlackPearl Converged Storage System
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