Spectra Logic BlackPearl, User Manual

Page: 388 / 457

Chapter 13 - Troubleshooting and Support Remote Support
R
EMOTE
S
UPPORT
Remote Support is an option that allows Spectra Logic Technical Support personnel to
access the root console of the system. This option is for troubleshooting purposes only.
Enabling Remote Support
1.
Enter the Remote Support activation key as described in Configure Network Connections
and Settings on page 171 .
2.
From the menu bar, select
Configuration > Users
. The Users screen displays a list of all
configured users.
3.
Edit the primary administrator account to enable remote support.
Notes:
• If you are running BlackPearl 3.x or earlier, the primary administrator account
is named “ Spectra ”.
• If you are running BlackPearl 4.x or later, the primary administrator account is
named “ Administrator ”.
• If you have upgraded from BlackPearl 3.x to BlackPearl 4.0 or later, the settings
and permissions of the primary administrator account are migrated from the
“
Spectra ” user, to the “ Administrator ” user. The “Spectra” user is maintained
on the BlackPearl system after the upgrade, but is no longer the primary
administrator.
• For systems running BlackPearl 3.x or earlier, double-click the Spectra account in the
Primary Administrators pane, or select the Spectra account, and then select
Action >
Edit . The Edit User dialog box appears.
• For systems running BlackPearl 4.x or later, double-click the Administrator account in
the Primary Administrators pane, or select the Administrator account, and then select
Action > Edit
. The Edit User dialog box appears.
November 2020 User Guide-BlackPearl Converged Storage System
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