8999128: v1 03/09/2018
Page 11.1 of 11.3 pages
Original instructions (ENGLISH)
Website: www.spearheadmachinery.com
11 Warranty Information
Despite our best efforts to ensure that your new machine is delivered on time, works correctly and is defect free, some
defects do infrequently slip through our quality net. Equally, when in use, accidents happen and damage is caused.
To cover these situations Spearhead operates a Warranty policy.
11.1 Warranty policy
11.1.1 Warranty registration
All machines must be registered, by the selling dealer with Spearhead, before delivery to the end user. On receipt of
the goods it is the buyer’s responsibility to check that the Verification of Warranty Registration in the Operator’s Manual
has been completed by the selling dealer.
11.1.2 Limited warranties
All machines supplied by Spearhead are warranted to be free from defects in material and workmanship from the date
of sale to the original purchaser for a period of 12 months, unless a different period is specified.
All spare parts supplied by Spearhead and purchased by the end user are warranted to be free from defects in material
and workmanship from the date of sale to the original purchaser for a period of 6 months. All parts warranty claims
must be supported by a copy of the failed part invoice to the end user. We cannot consider claims for which sales
invoices are not available.
The warranty offered by Spearhead is limited to the making good by repair or replacement for the purchaser any part or
parts found, upon examination at its factory, to be defective under normal use and service due to defects in material or
workmanship. Returned parts must be complete and unexamined. Pack the component(s) carefully so that any transit
damage is avoided. All ports on hydraulic items should be drained of oil and securely plugged to prevent seepage and
foreign body ingress. Certain other components, electrical items for example, may require particular care when packing
to avoid damage in transit.
This warranty does not extend to any product from which Spearhead
’s serial number plate has been removed or
altered.
This warranty does not apply to any part of the goods, which has been subjected to improper or abnormal use,
negligence, alteration, modification, fitment of non-genuine parts, accident damage, or damage resulting from contact
with overhead power lines, damage caused by foreign objects (e.g. stones, iron, material other than vegetation), failure
due to lack of maintenance, use of incorrect oil or lubricants, contamination of the oil, or which has served its normal
life. This warranty does not apply to any expendable items such as blades, belts, clutch linings, filter elements, flails,
flap kits, skids, soil engaging parts, shields, guards, wear pads, pneumatic tyres or tracks.
Temporary repairs and consequential loss - i.e. oil, downtime and associated parts are specifically excluded from the
warranty.
Warranty on hoses is limited to 12 months and does not include hoses which have suffered external damage. Only
complete hoses may be returned under warranty, any which have been cut or repaired will be rejected.
Machines must be repaired immediately a problem arises. Continued use of the machine after a problem has occurred
can result in further component failures, for which Spearhead cannot be held liable, and may have safety implications.
If in exceptional circumstances a non-Spearhead part is used to affect a repair, warranty reimbursement will be at no
more than Spearhead
’s standard dealer cost for the genuine part.
Except as provided herein, no employee, agent, dealer or other person is authorised to give any warranties of any
nature on behalf of Spearhead.
For machine warranty periods in excess of 12 months the following additional exclusions shall apply:
