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Contact your dealer for questions concerning prices and policies on
replacement parts. Normally all parts can be ordered through your
authorised dealer / distributor.
An up to date list of authorised dealers can be found at sparthermfires.co.nz
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF
THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE
CLAIM.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
FAILURE TO POSITION THE PARTS IN ACCORDANCE
WITH THIS MANUAL OR FAILURE TO USE ONLY
PARTS SPECIFICALLY APPROVED WITH THIS
APPLIANCE MAY RESULT IN PROPERTY DAMAGE
AND/OR PERSONAL INJURY.
7.0 TROUBLESHOOTING
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE
HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
Problem
Solution
Can’t get the
fire started.
• Not enough kindling / paper? Add more.
• Not enough air? Ensure air control is fully open. Also
ensure that the air opening is not obstructed.
• Cold air blockage? Burn a piece of paper to establish a
draft.
• Use dry seasoned wood.
• Flue blockage? Inspect chimney.
Smokes when
door is open.
• Ensure the flue damper is in the open position during
refueling.
• Cold air blockage? Burn a piece of paper to establish a
draft.
• Insufficient draft? Add more flue pipe.
• Let air stabilize before opening door.
• Ensure baffles are positioned correctly.
• Negative pressure? Open a window near the appliance.
Appliance
emits odour.
• Paint curing. See “GENERAL INSTRUCTIONS”
section.
Stove doesn’t
burn hot
enough.
• Wood is too wet.
• Insufficient draft? Add more flue pipe.
• Not enough air? Ensure air control is fully open. Also
ensure that the air opening is not obstructed.
Wood burns
too fast.
• Air control may need to be adjusted down.
• Check to see ash plug is properly seated (if equipped).
• Check door gasket for adequate seal.
• Wood may be extremely dry.
