Owner’s
Manual
ROCK
speaker
Warranty & Repair
All Sound Appeal speaker products have (1) year Limited Warranty against defects in
materials and workmanship. Proof of purchase must accompany all claims. During the
warranty period Sound Appeal will replace any defective part and correct any defect
in workmanship without charge for either parts or labor. Sound Appeal may replace
returned speakers with a product of equal value and performance. In such cases, some
modifications to the mounting may be necessary and are not Sound Appeal’s respon-
sibility. For this warranty to apply, the unit must be installed and used according to
its written instructions. If necessary, repairs must be performed by Sound Appeal. The
unit must be returned to Sound Appeal at the owner’s expense and with prior written
permission. Accidental damage and shipping damage are not considered defects, nor is
damaged resulting from abuse or from servicing performed by an agency or person not
specifically authorized in writing by Sound Appeal. Sound Appeal sells products only
through authorized dealers and distributors to ensure that customers obtain proper
support and service. Any Sound Appeal product purchased from an unauthorized dealer
or other source, including retailers, mail over dealers and online sellers will not be
honored or serviced under existing Sound Appeal warranty policy. Any sale of product
by an unauthorized source or other manner not authorized by Sound Appeal shall void
the warranty on the applicable product.
Damage to or destruction of components due to application of excessive power voids
the warranty on those parts. In these cases, repairs will be made on the basis of the re-
tail value of the parts and labor. To return for repairs, you must call customer service at:
877-302-8397
for a Returned Merchandise Authorization (RMA) number # then the unit
must be shipped to Sound Appeal at the owner’s expense, along with a note explaining
the nature of service required. Be sure to pack the speaker(s) in a corrugated container
with at least 3 inches of resilient material to protect the unit from damage in transit .
This Warranty Does Not Cover: Damage caused by abuse, accident, misuse, negligence,
or improper operation (installation). Any products that have been altered or modified.
Any product whose identifying number of decal, serial #, etc. has been altered, defaced
or removed. Normal wear and maintenance.
Sound Appeal • 6781 Hopkins Rd. Mentor, OH 44060
(877)302-8397
The Technical Support Center at Sound Appeal is Available Between the Hours of
8:30 AM - 5:30 PM EST, Monday through Friday, Excluding Holidays.
