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Help Guide | The remote control does not operate.

08-07_01.html[3/31/2021 7:22:09 AM]

Push-release type

Note

Remote controls with a MIC button or Google Assistant button are
connected to the TV using Bluetooth. Radio interference may occur
in the following situations and cause issues such as poor operation
of microphone or remote control because Bluetooth radio waves
use the same frequency as radio waves emitted from microwaves
and wireless LANs (IEEE802.11b/g/n).

There are people or obstacles (such as metal objects or walls)
between the TV and remote control.
A microwave is being used nearby
There is a wireless LAN access point nearby
The TV and remote control are unpaired

In these cases, try the following solutions.

Use the remote control closer to the TV
Remove obstacles between the TV and remote control
Use the remote control when a microwave is not in use
Turn off other Bluetooth devices
Check the TV’s Bluetooth setting and turn it on and off
Press the

(Quick Settings) button on the remote control and

select the following in order.
If [Settings] — [Remotes & Accessories] — [Bluetooth] is

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Summary of Contents for XR-83A90J

Page 1: ...ooting information you can also refer to the Frequently Asked Questions on our support site Design and specifications are subject to change without notice This manual includes descriptions for all models countries regions Descriptions for features not supported in some models countries regions are also included Getting Started Useful features Watching TV Using the TV with Other Devices Connecting ...

Page 2: ...the built in MIC only TVs with a built in MIC 239 Enjoying preferred apps 153 Installing apps 242 Enjoying safe apps and video streaming services Security Restrictions 154 Watching TV 138 Watching TV programs 191 Using the program guide 270 Using the TV menu 272 Using interactive broadcast TV services 274 Useful features when watching TV 192 Changing the picture and sound quality to your preferenc...

Page 3: ... an audio system 296 Adjusting an audio system 300 Using the TV as a center speaker only models with TV center speakermode 264 Pass through audio formats supported with eARC 302 Bluetooth devices 202 Connecting a Bluetooth device 304 Adjusting the AV sync setting 306 Supported Bluetooth profiles 308 BRAVIA Sync compatible devices 203 BRAVIA Sync overview 309 Using features available for BRAVIA Syn...

Page 4: ...ubleshooting 269 Picture quality screen 211 No color Dark picture Color is not correct Picture is too bright 328 Distorted picture The screen flickers 330 The screen suddenly changes to a video you do not recognize while watching TV 332 A black box appears on the screen 333 There are banners tickers at the top or bottom of the screen 334 High resolution HDR pictures are not displayed 335 A message...

Page 5: ...3 You are concerned about a delay between the picture and sound 355 No TV sounds such as operation sound or audio response 357 You cannot establish an eARC connection 358 You cannot use voice search with the built in MIC only TVs with a built in MIC 359 You can hear a slight noise from the TV speakers only models with TV center speaker mode 360 Network Internet home apps 218 The TV cannot connect ...

Page 6: ...rn off the cable satellite box using the TV s remote control 383 An external device such as a cable satellite box cannot be controlled using the TV s remote control Cable satellite box control compatible models only 384 Some media files in the USB device or server are not displayed 385 Operation cuts out or a device does not work 386 Some paid content cannot be played 387 LED 223 You want to disab...

Page 7: ...Note To use the latest features described in the Help Guide you may need to update the TV s software For details about software updates see the Software updates page The names of settings in the Help Guide may differ from those displayed on the TV depending on the TV s release date or your model country region The images and illustrations used in the Help Guide may differ depending on your TV mode...

Page 8: ...Guide is written for all regions countries Some descriptions contained in this Help Guide do not apply to some regions and countries Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Index Other Using the Help Guide Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 2 ...

Page 9: ... the TV with your voice Enjoying preferred apps Enjoying safe apps and video streaming services Security Restrictions Useful features Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 3 Search ...

Page 10: ...Display Sound Picture Screen Sound and Audio output etc Network Internet Accounts Sign In Configure the Google Account or add other accounts Privacy You can restrict installation of apps from unknown sources Apps System Date Time Language Sound Accessibility Parental controlsand LED indicator etc Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Se...

Page 11: ...55 AM Remotes Accessories Remote control and Bluetooth settings Help Feedback Provides help from Sony and Google Timers Clock Timer Sleep timer Alarm Auto clock display etc Settings Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 5 ...

Page 12: ...2 Searching for content operating the TV with your voice 13 Using the remote control microphone 14 Using the built in MIC only TVs with a built in MIC 15 Enjoying preferred apps 16 Installing apps 17 Enjoying safe apps and video streaming services Security Restrictions 18 Watching TV 19 Watching TV programs 20 Using the program guide 21 Using the TV menu 22 Using interactive broadcast TV services ...

Page 13: ...playing the iPhone smartphone or iPad tablet app screen on the TV 45 Computers cameras and camcorders 46 Connecting a computer and viewing stored content 47 Connecting a camera or camcorder and viewing stored content 48 Computer video signal specifications 49 Audio system such as an AV receiver or sound bar 50 Outputting audio from an audio system 51 Connecting an audio system 52 Adjusting an audi...

Page 14: ...ing a wireless connection 71 Using Wi Fi to connect the TV to the Internet Network 72 Using Wi Fi Direct to connect to the TV no wireless router required 73 Home network features 74 Adjusting home network settings 75 Playing content from a computer 76 Playing content from a media server 77 Viewing Internet media 78 Settings 79 Using the Quick Settings 80 Channels Inputs 81 Display Sound 82 Network...

Page 15: ...D panel 106 The message Panel refresh did not finish is displayed only models equipped with an OLED panel 107 You are concerned about an image retention only models equipped with an OLED panel 108 A white line appears on the screen only models equipped with an OLED panel 109 Keyboard 110 Broadcast reception 111 Check these things first to troubleshoot your TV reception 112 Block noise or an error ...

Page 16: ... to the server 137 You can connect to the Internet but not to certain apps and services 138 Remote control accessories 139 The remote control does not operate 140 You want to disable the remote control backlight only remote controls that feature backlight 141 Power 142 The TV cannot be turned off using the remote control 143 The TV turns off automatically 144 The TV turns on automatically 145 Afte...

Page 17: ...rational response LED blinks in red 161 Index Other 162 Index 163 Using the Help Guide 164 Specifications 165 Support Site 166 Keeping the TV updated 167 Trademark information 168 1 Getting Started Remote control This section explains the remote control buttons in three separate blocks Connecting terminal How the LEDs light up Home menu Selecting inputs Performing acoustic auto calibration Accessi...

Page 18: ...icrophone Power Turns on or switches to standby networked standby mode Number Button Dot Use with the 0 9 buttons to select digital channels APPS Display a list of installed apps EXIT Return to the previous screen or exit from the menu When an Interactive Application service is available press to exit from the service YouTube Access the YouTube online service Disney Access the Disney online servic...

Page 19: ...ams after setting Cable Satellite box setup APPS Display a list of installed apps INPUT or Input select Display and select the input source etc For details refer to Selecting inputs page Google Assistant Talk to Google Assistant Google Assistant is not available in certain languages and countries For details refer to Using the remote control microphone page Microphone Google Assistant Search for v...

Page 20: ...l Lower buttons on the remote control The included remote control as well as the layout of the buttons and the button names vary depending on your model country region VOL or Volume Adjust the volume JUMP or Jump Jump back and forth between two channels or inputs The TV alternates between the current channel or input and the last channel or input that was selected MUTE or Mute Mute the sound Press...

Page 21: ...ilable HELP Display the Help menu Help Guide can be accessed from here Fast rewind Play Fast forward Pause Stop Operate media contents on the TV and connected BRAVIA Sync compatible device REC Record the current program with the DVR after setting Cable Satellite box setup EXIT Return to the previous screen or exit from the menu When an Interactive Application service is available press to exit fro...

Page 22: ...erfere with other connected devices beside it In such a case connect it to the other USB input REMOTE IR IN REMOTE Connects to the Home Controller These jacks are for receiving the external control signal Enables extended control of the TV using RS 232C via the RS 232C and IR IN jacks RS 232C Connects to the RS 232C terminal of the home controller IR IN Connects to the IR out terminal of the home ...

Page 23: ... and follow the instructions displayed on the screen to set the HDMI signal format of the HDMI IN port Note 4K 100 Hz support depends on your country region HDMI IN 4K 120 Hz If you use an HDMI device that supports video output in 4K 100 120 Hz connect the Ultra High Speed HDMI Cable and follow the instructions displayed on the screen to set the HDMI signal format of the HDMI IN port Note 4K 100 H...

Page 24: ...peaker press the Quick Settings button on the remote control and set Speakers to Audio system from Settings Display Sound Audio output Note Before connecting cables disconnect the AC power cord mains lead of both the TV and AV receiver If you do not use the CENTER SPEAKER IN terminal or the S CENTER SPEAKER IN terminal you will need to perform the following steps to prevent noise from the speakers...

Page 25: ...egion country language Voice function LED Turns on or blinks when Ok Google is detected and the TV is communicating with the server The lighting pattern of this LED depends on the server communication status Note You can use the built in MIC when the Built in MIC switch is on For the location of the Built in Mic Switch refer to the Reference Guide supplied with the TV After you press the Google As...

Page 26: ...to disable the LED so that it does not light up or blink Home network features Software updates 8 Getting Started Home menu The screen displayed when you press the HOME button on the remote control is called the Home Menu From the Home Menu you can search for content and select recommended content apps and settings The displayed Home Menu depends on whether a Google Account is added to the TV Some...

Page 27: ...To set a Google Account later and enjoy the TV set up Google TV from the Home Menu or settings menu If you delete the Google Account the TV will return to the factory default settings Hint Depending on the TV settings the Home screen will be displayed when the TV is turned on If you change the following setting you can change the screen that is displayed when the TV is turned on to the TV broadcas...

Page 28: ...t select button repeatedly to select the connected device Alternatively press the INPUT or Input select button use the Left Right buttons to select a connected device and then press the Enter button Note If there are no devices connected to an HDMI input the HDMI input may not be displayed in the Input menu To edit the input items Press the INPUT or Input select button Press the Right button and s...

Page 29: ...s Display Sound Sound Acoustic auto calibration Note Calibration effects will vary depending on your watching environment A loud test sound will be played from the TV during measurement Do not block the microphone opening at the end of the remote control during measurement Do not move the remote control during measurement Doing so may result in incorrect measurement Perform the calibration when yo...

Page 30: ...lity features This TV has accessibility features in Accessibility such as a text to speech function for on screen text zooming to make text easier to read and subtitles Note Some features do not apply depending on your model region country Press the Quick Settings button on the remote control then select Settings System Accessibility to configure the user assistive features Accessibility has a sho...

Page 31: ...pport sony com ES LA Philippines http www sony asia com support 12 Useful features Searching for content operating the TV with your voice Enjoying preferred apps Enjoying safe apps and video streaming services Security Restrictions 13 Useful features Searching for content operating the TV with your voice Using the remote control microphone This feature is available for TVs in which the included re...

Page 32: ...epending on your model Search results are displayed when you speak into the microphone Hint If you press the MIC button or Google Assistant button on the remote control and say Voice hints information about how to speak and available voice commands will be displayed This function may not be available depending on your model region country language Note An Internet connection is required to use voi...

Page 33: ... available depending on your region country language For details about languages that support the built in MIC feature refer to the following Sony support website https www sony net tv hf us Hint The URL is subject to change without notice You can do the following hands free when you face the TV and say Ok Google Voice search TV operation Face the TV and say Ok Google When the voice function LED b...

Page 34: ... MIC button on the remote control to complete the setup depending on your model country region Hint When the built in MIC is enabled the Operational response LED lights up in amber even when the TV is turned off you can also set it so it does not light up Related topics Connecting to a Network How the LEDs light up You want to disable the LED so that it does not light up or blink 16 Useful feature...

Page 35: ...and use the on screen keyboard Select an app from the search results and install it Hint If the app search does not produce desired results select Search for apps from the apps tab in the Home Menu You can also select a category from the Apps tab in the Home Menu and select a desired app After downloading the app is automatically installed and added You can select Open to start the app Hint To sta...

Page 36: ...TV Restrict TV channels and use of external inputs Restrict installation of apps from unknown sources Restrict use of apps password lock feature Restrict TV usage time You can use restriction features by setting the following To set age restrictions on programs Press the button on the remote control and then select the following in order Settings System Parental controls Channels External inputs T...

Page 37: ...Install unknown apps Note If you change the Security Restrictions settings your device and personal data are more vulnerable to attack by unknown apps from sources other than Play Store You agree that you are solely responsible for any damage to your device or loss of data that may result from using these apps If you forget the restricted profile PIN you must reset the TV to its original factory s...

Page 38: ... and sound quality to your preferences 20 Watching TV Watching TV programs Using the program guide Using the TV menu Using interactive broadcast TV services 21 Watching TV programs Watching TV programs Using the program guide You can quickly find your preferred programs This function is available only for digital broadcasts and depends on your region country settings Press the GUIDE button to disp...

Page 39: ... button while watching a TV broadcast to display the TV menu A channel list is displayed in TV menu and you can easily select programs on other channels while watching TV You can add favorite channels when using the built in tuner Note The displayed screen and menus may vary depending on what you are watching and your model country region Press the TV button while watching a TV broadcast The TV me...

Page 40: ...splayed when you select Remote control Cable satellite box control compatible models have Cable Satellite box setup in Settings Channels Inputs External inputs 23 Watching TV programs Watching TV programs Using interactive broadcast TV services To use Ginga service Ginga models only Ginga models have Channel setup Ginga in Settings Channels Inputs Channels Ginga also known as DTVi Interactivity pr...

Page 41: ... display by pressing the SUBTITLE CC button when watching content with available subtitles Picture quality sound quality adjustment Adjust the picture quality and sound quality according to your preferences For details refer to Display Sound 25 Watching TV Changing the picture and sound quality to your preferences Adjusting the picture quality Adjusting the sound quality Sound advanced settings 26...

Page 42: ...Brightness Color and Hue Basic You can set the following Picture mode Change the picture quality according to the content you are watching such as movies or sports Reset picture settings for Reset the picture settings for the current picture mode to the factory default Auto picture mode Automatically selects the picture mode based on the content being viewed calibrated mode Adjusts the picture to ...

Page 43: ...y based on video content such as movies and computer graphics Smoothly reproduces the motion of filmed images images recorded at 24 frames per second such as movies Video signal You can set the following HDR mode Picture that is suitable for a High Dynamic Range signal HDMI video range Select the signal range for HDMI input Color space Change the color reproduction range Adv color adjustment You c...

Page 44: ... on the signal Display area Adjust the viewable screen area Screen position Adjust the vertical and horizontal screen position 27 Changing the picture and sound quality to your preferences Changing the picture and sound quality to your preferences Adjusting the sound quality You can configure various settings related to the TV s sound such as sound quality and sound mode Note The actual display ma...

Page 45: ...Dolby Audio based on your environment and preferences Sound customization Adjust the sound quality for each sound mode in models with Sound mode Volume level Adjust the sound level of current input Advanced auto volume Keeps the volume level constant for all programs and inputs Balance Adjust the speaker balance TV position Output sound from the TV speakers according to the position of the TV Acou...

Page 46: ...nc Adjust audio and video timing while using a Bluetooth A2DP audio device or a specific audio system connected with an HDMI cable eARC mode If Auto is selected high quality audio is output when an eARC supported device is connected to an HDMI port labeled eARC ARC Digital audio out Configure the output method when outputting digital audio This setting is available only when Speakers is set to Aud...

Page 47: ...ndard Optimize sound quality for general content Dialog Suitable for spoken dialog Cinema Optimize surround sound suitable for movies Music Lets you experience dynamic and clear sound like that of a concert Sports Simulates the larger space of a stadium or other venue Dolby Audio Output sound processed by Dolby acoustic technology Sound customization Setting Description Surround Virtually reproduc...

Page 48: ...AAC audio sound level Related topics Adjusting the sound quality 29 Using the TV with Other Devices USB devices Blu ray and DVD players Cable satellite box Displaying the iPhone smartphone or iPad tablet app screen on the TV Computers cameras and camcorders Audio system such as an AV receiver or sound bar Bluetooth devices BRAVIA Sync compatible devices Viewing pictures in 4K from compatible devic...

Page 49: ...wer switch turn it on Press the HOME button and select Media Player from the Home menu If the supplied remote control has an APPS button you can press the APPS button Select the USB device name Select the folder and select the file to play To check the supported file formats Supported files and formats Note Some photo images or folders take time to display depending on the image dimension file siz...

Page 50: ...he USB ports on the TV support FAT16 FAT32 exFAT and NTFS file systems When connecting a Sony digital still camera to the TV with a USB cable USB connection settings on your camera need to be set to Auto or Mass Storage mode If your digital still camera does not work with your TV try the following Set the USB connection settings on your camera to Mass Storage Copy the files from the camera to a US...

Page 51: ...orted files and formats Supported files and formats Photos Use case USB Home Network File Format Extension JPEG jpg jpe jpeg ARW arw ARW is only to be used for playing back files Other supported files and formats Music Videos Audio sampling rates for videos External subtitles 35 Supported files and formats Supported files and formats Supported files and formats Music Use case USB Home Network mp4 ...

Page 52: ...Extension 3gp 3g2 Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf Extension wma Description Sampling Rate WMA9 Standard 8k 11 025k 16k 22 05k 32k 44 1k 48k ogg Extension ogg Description Sampling Rate Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k Other Description Sampling Rate LPCM 32k 44 1k 48k Extension mp3 1 46 ...

Page 53: ...ling Rate FLAC 16k 22 05k 32k 44 1k 48k 88 2k 96k 176 4k 192k Extension aac Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k The use case of LPCM is Home Network only The use case of WAV is 2ch only Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles 36 Supported files and formats Supported files and formats...

Page 54: ... Frame Rate 1920x1080 30fps 1280x720 60fps MPEG2TS Extension m2t Subtitle Type Internal Except for Brazilian models External For Brazilian models only Video Codec Profile Level MPEG2 MP HL MP H14L MP ML Audio Codec MPEG1L1 MPEG1L2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Extension m2ts mts Subtitle Type External Vi...

Page 55: ...1 HE AAC v2 AC3 E AC3 AC4 LPCM Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p 1920x1080 120fps Video Codec Profile Level HEVC H 265 MP L5 1 Main10 L5 1 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 AC4 E AC3 Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p 1920x1080 120fps This line includes the XAVC S format use case The maximum supported bitrate for XAV...

Page 56: ...MP L4 2 HP L4 2 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Co...

Page 57: ...MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps MOV mov Subtitle Type Ex...

Page 58: ...l Video Codec Profile Level VP8 Audio Codec Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP9 Profile 0 Profile 2 Audio Codec Vorbis Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60fps Other supported files and formats Photos Music Audio sampling rates for videos External subtitles 37 Supported files an...

Page 59: ...44 1k 48k WMA9 8k 11 025k 16k 22 05k 32k 44 1k 48k DTS core 32k 44 1k 48k μ LAW 8k PCM U8 8k PCM S16LE 11 025k 16k 44 1k PCM S16BE 11 025k 16k 44 1k Other supported files and formats Photos Music Videos External subtitles 38 Supported files and formats Supported files and formats Supported files and formats External subtitles Use case USB File Format Extension SubStation Alpha ass ssa SubRip srt M...

Page 60: ... players Blu ray and DVD players Connecting a Blu ray or DVD player Connect a Blu ray DVD player to the TV Use a connection method below based on the terminals available on your TV Note The available terminals depend your model region country Hint You can also connect a cable satellite box in the same way as a Blu ray DVD player HDMI connection For optimum picture quality we recommend connecting y...

Page 61: ... connection If your Blu ray DVD player has composite jacks sockets connect them using a composite video audio cable A Blu ray DVD player same as connecting a cable satellite box B Analog Extension cable supplied C RCA Cable not supplied Whether the Analog Extension cable is supplied depends on your model region country Cable that connects to the video input jack The 3 5 mm jack of the Analog Exten...

Page 62: ... or other content supported by your player on the TV Turn on the connected Blu ray DVD player Press the INPUT or Input select button repeatedly to select the connected Blu ray DVD player Start playback on the connected Blu ray DVD player Hint If you connect a BRAVIA Sync compatible device with an HDMI connection you can operate it by simply using the TV s remote control Also if you press the INPUT...

Page 63: ...te control 43 Cable satellite box Cable satellite box Connecting a cable satellite box Connect the cable satellite box to the TV Connect it to the input on your TV For details refer to the Connecting a Blu ray or DVD player page 44 Cable satellite box Cable satellite box How to control the cable satellite box using the TV remote control Cable satellite box control compatible models have Cable Sate...

Page 64: ...ated topics An external device such as a cable satellite box cannot be controlled using the TV s remote control Cable satellite box control compatible models only 45 Using the TV with Other Devices Displaying the iPhone smartphone or iPad tablet app screen on the TV Chromecast built in or AirPlay allows you to display cast your favorite websites and app screens on your mobile device directly to th...

Page 65: ... AirPlay destination Hint The TV supports Apple HomeKit You can control the TV with a mobile device such as an iPhone or iPad by pressing the INPUT or Input select button on the remote control selecting AirPlay and following the on screen instructions to setup Apple HomeKit Available operations vary depending on the version of the app and software If you enable Remote start you can turn on the TV ...

Page 66: ...ifications 47 Computers cameras and camcorders Computers cameras and camcorders Connecting a computer and viewing stored content To connect a computer Use an HDMI cable to connect your computer to the TV A Computer B HDMI cable not supplied Be sure to use an authorized Premium High Speed HDMI Cable s bearing the HDMI logo To check the video signal specifications Computer video signal specification...

Page 67: ...al from the Computer video signal specifications list 48 Computers cameras and camcorders Computers cameras and camcorders Connecting a camera or camcorder and viewing stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable Use a cable that has an HDMI mini jack socket for the digital still camera camcorder end and a standard HDMI jac...

Page 68: ...BRAVIA Sync compatible Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack socket Related topics BRAVIA Sync compatible devices 49 Computers cameras and camcorders Computers cameras and camcorders Computer video signal specifications Resolution Horizontal frequency Vertical frequency 640 x 480 31 5 kHz 60 Hz 800 x 600 37 9 kHz 60 Hz 1024 x 768 48 4 kHz 60 Hz 1152...

Page 69: ...n audio system Connecting an audio system Adjusting an audio system Using the TV as a center speaker only models with TV center speaker mode Pass through audio formats supported with eARC 51 Audio system such as an AV receiver or sound bar Audio system such as an AV receiver or sound bar Outputting audio from an audio system You can connect audio systems such as AV receivers or sound bars to the T...

Page 70: ...s refer to the Connecting an audio system page Note The location of the HDMI terminal that supports eARC ARC varies depending on the model Refer to the included Setup Guide Related topics Pass through audio formats supported with eARC 52 Audio system such as an AV receiver or sound bar Audio system such as an AV receiver or sound bar Connecting an audio system See the illustrations below to connec...

Page 71: ...gnition performance may degrade only TVs with a built in MIC HDMI connection eARC supported Connect the external input device and TV with an HDMI cable Connect the TV and audio system with another HDMI cable Connect the audio system to the TV s HDMI input terminal bearing the text eARC ARC A External input device such as a Blu ray DVD recorder B HDMI cable not supplied C AV receiver or sound bar D...

Page 72: ...de if the text to speech function for on screen text within the TV s accessibility features is enabled If audio is being output from an eARC supported device while you are watching HDMI input the TV operates as follows audio from system sounds and audio responses is not output and the voice recognition performance of the built in MIC may degrade only TVs with a built in MIC Digital optical cable c...

Page 73: ... Quick Settings button on the remote control then select Settings Display Sound Audio output Speakers Audio system Turn on the connected audio system then adjust the volume If you connect a BRAVIA Sync compatible device with an HDMI connection you can operate it by simply using the TV s remote control Note You need to configure the Digital audio out settings according to your audio system Press th...

Page 74: ...or low audio with a home theater system 54 Audio system such as an AV receiver or sound bar Audio system such as an AV receiver or sound bar Using the TV as a center speaker only models with TV center speaker mode Models with TV center speaker mode have CENTER SPEAKER IN terminals on the back of the TV If Speakers is set to Audio system you can use the TV speakers as a center speaker for a home th...

Page 75: ... the speaker cable and insert them into the connection terminals of the TV and AV receiver The CENTER SPEAKER IN terminal varies depending on the model Refer to the figures below when connecting the speaker cable Strip about 10 mm 13 32 inches of insulation from the speaker cable at each end Note To prevent the wires of the speaker cable from touching each other make sure not to strip too much of ...

Page 76: ...t you can pass through the following audio formats 7 1 channel linear PCM 32 44 1 48 kHz 16 bits Dolby Digital Dolby Digital Plus DTS Dolby TrueHD DTS HD MA Dolby Atmos DTS X Master Audio MPEG2 AAC MPEG4 AAC For details refer to the support page Support Site Related topics Connecting an audio system 56 Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Adjusting the AV...

Page 77: ...s button on the remote control then select Settings Remotes Accessories Pair accessory to put the TV in pairing mode Available Bluetooth devices will be displayed Select the desired device then follow the on screen instructions If you are prompted to enter a passcode refer to the instruction manual of the device After pairing is completed the device connects to the TV To connect to a paired Blueto...

Page 78: ...For details about supported models refer to the support site Support Site Note Depending on the connected Bluetooth audio device the picture and sound may not match even when the A V sync setting is set to On or Auto To prevent the TV from displaying a black screen immediately after turning it on when a sound bar is connected wirelessly Bluetooth set the A V sync setting to On If Picture mode is s...

Page 79: ...le SPP Serial Port Profile Related topics Connecting a Bluetooth device 60 Using the TV with Other Devices BRAVIA Sync compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings 61 BRAVIA Sync compatible devices BRAVIA Sync compatible devices BRAVIA Sync overview If a BRAVIA Sync compatible device e g Blu ray player AV receive...

Page 80: ...h as menu operation and playback with the Up Down Left Right buttons on the TV remote control AV receiver Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on This function is only available if you have previously used the AV receiver to output the TV s sound Automatically switches the sound output to the AV ...

Page 81: ...DMI cable to be operated with the TV s remote control Turn on the connected device To enable BRAVIA Sync control press the Quick Settings button on the remote control then select Settings Channels Inputs External inputs BRAVIA Sync settings BRAVIA Sync control Activate BRAVIA Sync on the connected device When a specific Sony BRAVIA Sync compatible device is connected and powered on and BRAVIA Sync...

Page 82: ...s in 4K resolution Settings for viewing pictures through HDMI input with higher quality 65 Viewing pictures in 4K from compatible devices Viewing pictures in 4K from compatible devices Viewing pictures in 4K resolution You can connect a digital still camera camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera You can also display high r...

Page 83: ...orts HDMI output to the HDMI IN jack socket of the TV using an HDMI cable Press the INPUT or Input select button repeatedly to select the connected device Set the connected device to 4K output Start playback on the connected device To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to Enhanced for...

Page 84: ...format the HDMI input you want to set Follow the on screen instructions and set the HDMI signal format from the HDMI input terminal to a suitable format below Available HDMI signal formats depend on your model Standard format Enhanced format Enhanced format Dolby Vision Enhanced format 4K120 8K Note Support for the display of 4K 100 120 Hz and 8K picture depends on your model region country When u...

Page 85: ... Connectivity Guide Descriptions about connecting devices to the TV are also available on the Sony support website Refer to it as necessary https www sony net tv_connectivity_guide 68 Connecting to a Network Connecting to a network Home network features Viewing Internet media 69 Connecting to a Network Connecting to a network Connecting to a network using a LAN cable Connecting to a network using ...

Page 86: ...r TV to the Internet via a router modem that includes router functionality Direct connection of your TV to the Internet may expose your TV to a security threat such as extraction or tampering of content or personal information Contact your service provider or network administrator to confirm your network includes router functionality The network related settings that are required may vary dependin...

Page 87: ...nnecting to a network using a wireless connection Connecting to a network using a wireless connection Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network The built in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable free environment A Computer B Wireless router C Modem D Internet Set up your ...

Page 88: ...er to 5GHz which may help improve the video streaming quality The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router using the 2 4GHz band Note It is strongly recommended for security purposes to connect your TV to the Internet via a router modem that includes router functionality Direct connection of your ...

Page 89: ...eless router required You can connect a device to the TV wirelessly without using a wireless router and then stream videos photos and music that is stored on your device directly to the TV Note Wi Fi Direct connects smartphones and computers to the TV directly instead of through the Internet so streaming video content that require an Internet connection cannot be played back on the TV Press the Qu...

Page 90: ... an unnecessary device then connect the other device To change the name of the TV shown on the connected device Press the Quick Settings button on the remote control then select Settings System About Device name To list connected devices deregister devices Press the Quick Settings button on the remote control then select Settings Network Internet Wi Fi Direct Show device list Delete To deregister ...

Page 91: ...n play photo music video files in a controller e g digital still camera on the TV screen by operating the device directly Renderer access control Select Auto access permission to access the TV automatically when a controller accesses the TV for the first time Select Custom settings to change the access permission settings of each controller To use the remote device Press the Quick Settings button ...

Page 92: ...If the supplied remote control has an APPS button you can press the APPS button Select the network device name Select the folder and then select the file to play To check the supported file formats Supported files and formats Note Depending on the file playback may not be possible even when using the supported formats Related topics Adjusting home network settings 77 Home network features Home net...

Page 93: ...wing Internet media You can use video streaming services such as YouTube and Netflix to watch Internet content The available services vary depending on your country and region You can launch these services by selecting their apps in the Home Menu If a Google Account is set on the TV you can also select content that is displayed in the Home Menu Note An Internet connection is required to watch Inte...

Page 94: ...our model region country Using the Quick Settings Channels Inputs Channels and External inputs etc Display Sound Picture Screen Sound and Audio output etc Network Internet Accounts Sign In Configure the Google Account or add other accounts Privacy You can restrict installation of apps from unknown sources Apps System Date Time Language Sound Accessibility Parental controlsand LED indicator etc Rem...

Page 95: ... Move the focus to change a setting or select it To change the settings that are displayed Press the Quick Settings button on the remote control Move the focus left or right and select Edit Select the desired setting Select Close Hint To change the order or hide a displayed item press and hold the Enter button on the remote control with that item highlighted and Move and Hide will be displayed If ...

Page 96: ...g on the TV when the TV is in standby networked standby mode To enable this feature select On in EWBS Auto On screen during Initial Setup or press the Quick Settings button on the remote control then select Settings Channels Inputs Preferences Channels EWBS Auto On to change the settings Note The power consumption will increase if On is set The availability of this function depends on your region ...

Page 97: ...n Adjusts the screen size and position Sound Configures settings that adjust the sound To adjust the sound quality to your preferences refer to the Adjusting the sound quality page Audio output Configures selection settings related to speakers Expert panel settings only models equipped with an OLED panel Use when setting Pixel shift or manually performing Panel refresh For details refer to OLED pa...

Page 98: ...nt is set on the TV Configure the Google Account or add other accounts When a Google Account is not set on the TV Accounts Sign In cannot be used To set a Google Account set up Google TV from the settings menu 85 Settings Privacy You can restrict the installation of apps from unknown sources 86 Settings Apps Allows you to configure or uninstall apps or clear the cache Related topics Installing app...

Page 99: ... return the TV to the state when it was purchased Date Time Configures the current time and auto clock display Note For models equipped with an OLED panel constant display of the clock is not available to prevent image retention Language Selects the menu language The selected menu language will also set the voice recognition language Keyboard Configures the settings of the on screen keyboard Stora...

Page 100: ...g on your region country LED indicator Configures the Operational response and Voice detection status settings The displayed menu varies depending on the model Sound Configures the System sounds setting Apple AirPlay HomeKit Configures the settings for Apple AirPlay HomeKit Picture adjustments lock Locks the picture adjustments to prevent them from being changed This option may not be available de...

Page 101: ...etooth Pair accessory Pairs Bluetooth devices Remote control Setup for pairing the Voice Remote Control Related topics Bluetooth devices Remote control Using the remote control microphone 89 Settings Help Feedback Help from Sony can be displayed here If a Google Account is set on the TV you can also give Google feedback 90 Settings Timers Clock In Timers Clock you can set the Timer Sleep timer Ala...

Page 102: ...ress the INPUT or Input select button on the remote control and select the following Timers Clock icon the desired setting Available options Timer Turns on the TV to the desired channel or input at a preset time Sleep timer Turns off the TV after a preset time Alarm Plays a sound after a preset time Clock display Displays the clock on the TV screen always or at every hour Note For models equipped ...

Page 103: ...Connected devices LED 92 Troubleshooting Start here Self diagnostics Software updates If a full reset restart of the TV is required Frequently Asked Questions for Troubleshooting 93 Start here Start here Self diagnostics Check if the TV is working properly Press the HELP button Select Status Diagnostics Self diagnostics Hint You can also check the following symptoms in Status Diagnostics Internet ...

Page 104: ...nternet connection to the TV To check for software updates automatically Press the HELP button Enable Automatically check for update in Status Diagnostics System software update Hint To update the software manually select Software update You can check the BRAVIA notifications or support website for a list of changes made by the software update Note When Automatically check for update is disabled t...

Page 105: ...SB device is connected to the TV disconnect the USB device from the TV before resetting Power Reset Restart the TV with the remote control Press and continue holding the power button on the remote control for about 5 seconds until the TV restarts a shutting down message will appear Depending on your model region country you can also press and hold the power button on the remote control for about 2...

Page 106: ...rmation Google Account and other login information Google Play and other installed apps Press the Quick Settings button on the remote control then select Settings System Reset Factory data reset Delete everything If you have set a PIN code on your TV you will be prompted to input it After the factory reset process completes successfully the TV will start the Initial Setup wizard You must agree to ...

Page 107: ...ress the power button on the TV or the remote control Press the Quick Settings button on the remote control and select Settings Display Sound Picture to make adjustments For details refer to Adjusting the picture quality page If you set Power saving to Low or High the black level will be enhanced Press the Quick Settings button on the remote control then select Settings System Power Energy Power s...

Page 108: ...ress the Quick Settings button on the remote control and select Settings Display Sound Picture Motion CineMotion Related topics Ghosting or double images appear 100 Picture quality screen Picture quality screen The screen suddenly changes to a video you do not recognize while watching TV In this case the TV might be in demo mode Try exiting demo mode Press the Quick Settings button on the remote c...

Page 109: ...se a Premium High Speed HDMI Cable s that supports 18 Gbps Set HDMI signal format to Enhanced format by selecting Settings Channels Inputs External inputs HDMI signal format the HDMI terminal you want to set Check whether the connected device has the latest settings or firmware Availability depends on your model region country 104 Picture quality screen Picture quality screen A message about an ap...

Page 110: ...or part of the image remains still the screen will gradually become darker to reduce image retention This is a feature to protect the panel and is not a malfunction 107 OLED panel only models equipped with an OLED panel OLED panel only models equipped with an OLED panel OLED panel only models equipped with an OLED panel The message Panel refresh did not finish is displayed only models equipped wit...

Page 111: ... recommend that you turn off the TV on a daily basis for more than four hours using the remote control or the power button on the TV Note Manually perform panel refresh only when image retention is particularly noticeable Avoid performing it more than once a year because it may affect the usable life of the panel Images that include clocks and bright colors easily cause image retention Avoid displ...

Page 112: ... To return to operation of the screen behind the on screen keyboard press the BACK button on the remote control 111 Troubleshooting Broadcast reception Check these things first to troubleshoot your TV reception Block noise or an error message appears and you cannot watch broadcasts Ghosting or double images appear Only snow noise or a black picture appears on the screen There is picture or sound n...

Page 113: ...he TV to the Internet Network Connecting to a network using a LAN cable 113 Broadcast reception Broadcast reception Block noise or an error message appears and you cannot watch broadcasts Make sure that the antenna cable is connected to the correct ports at the TV connected devices wall Make sure that the cable is not old or that the inside of the connector is not short circuited 114 Broadcast rec...

Page 114: ...ption 116 Broadcast reception Broadcast reception There is picture or sound noise when viewing an analog TV channel Check the Analog channel adjustment setting Press the Quick Settings button on the remote control then select Settings Channels Inputs Channels Cable Antenna Analog channel adjustment Perform Fine tune to obtain better picture and sound reception Option name differs depending on your...

Page 115: ...irection and angle of the terrestrial television antenna to maximize the antenna signal level Make sure that the direction of the antenna is not changed unintentionally such as by wind If you are using a TV signal booster adjust its signal gain If equipment such as a TV signal distributor is connected between the antenna and the TV it may affect the TV reception Directly connect the antenna and th...

Page 116: ...ble Antenna Auto program Check that Signal type is set correctly Press the Quick Settings button then select Settings Channels Inputs Channels Cable Antenna Signal type Antenna Set to receive and select antenna channels Cable Set to receive and select cable channels Related topics Some channels are blank You cannot view digital channels 121 Broadcast reception Broadcast reception Some digital cabl...

Page 117: ...ated topics Check these things first to troubleshoot your TV reception 123 Troubleshooting Sound No sound but good picture Audio noise No audio or low audio with a home theater system Distorted sound You want to output sound from the headphones Bluetooth audio device and audio system TV speakers at the same time You are concerned about a delay between the picture and sound No TV sounds such as ope...

Page 118: ...dio system connected via eARC ARC Remove the headphones or disconnect the Bluetooth audio device Related topics No audio or low audio with a home theater system 125 Sound Sound Audio noise Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Keep the antenna cable away from other connecting cables To avoid TV interference make sure to use an undamaged antenna cable Rel...

Page 119: ...Check the antenna cable connection Keep the antenna cable away from other connecting cables Keep the TV away from electrical noise sources such as cars hair dryers Wi Fi units mobile phones or optical devices When installing an optional device leave some space between the device and TV Set Audio filter to Low or High to improve sound for analog reception Audio filter may not be available depending...

Page 120: ...ons refer to the Connecting an audio system page 129 Sound Sound You are concerned about a delay between the picture and sound If a Bluetooth audio device is connected The picture and sound do not match because the sound is delayed due to the properties of Bluetooth You can adjust the output timing of the picture and sound with the A V sync setting Set A V sync to Auto or On Press the Quick Settin...

Page 121: ...nd Audio output eARC mode Off Set Pass through mode to Off Press the Quick Settings button on the remote control then select Settings Display Sound Audio output Pass through mode Off 131 Sound Sound You cannot establish an eARC connection eARC mode does not work when the text to speech function for on screen text within the TV s accessibility features is enabled Connect the audio system to an HDMI...

Page 122: ...e back If an AV receiver is not connected to the CENTER SPEAKER IN terminal on the TV you may hear a slight noise from the TV speakers when Speakers is set to Audio system If you are concerned about the noise disable the following setting Press the Quick Settings button on the remote control then select Settings TV center speaker mode in Display Sound Audio output 134 Troubleshooting Network Inter...

Page 123: ...s above or if you cannot connect even with a wired network check the status of the network connection Checking the status of the network connection Press the Quick Settings button on the remote control then select Settings Network Internet Network status Check Connection Check your network connections and or server s instruction manual for connection information or contact the person who set up th...

Page 124: ...tween the TV and the wireless router environmental interference and the quality of the wireless router In this case use a wired connection for the Internet or try the 5GHz band The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router using the 2 4GHz band When using a wireless network keep wireless devices cl...

Page 125: ...et but not to certain apps and services The date and time settings of this TV may be incorrect Depending on certain apps and services you may not be able to connect to those apps and services if the time is incorrect If the time is incorrect press the Quick Settings button on the remote control then select Settings enable Automatic date time in System Date Time Check that the LAN cable and AC powe...

Page 126: ...e power button refer to the Reference Guide supplied with the TV If the TV is not working try resetting it If a full reset restart of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV Keep the remote control sensor area clear from obstacles Fluorescent light can interfere with remote control opera...

Page 127: ...t nearby The TV and remote control are unpaired In these cases try the following solutions Use the remote control closer to the TV Remove obstacles between the TV and remote control Use the remote control when a microwave is not in use Turn off other Bluetooth devices Check the TV s Bluetooth setting and turn it on and off Press the Quick Settings button on the remote control and select the follow...

Page 128: ...m persists refer to If a full reset restart of the TV is required and Frequently Asked Questions for Troubleshooting pages Note When you unplug the TV and plug it in again the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV This is because it takes time to initialize the system Wait for about 10 to 20 seconds then try again Related topic...

Page 129: ...ED panel The TV does not turn on 143 Power Power The TV cannot be turned off using the remote control The batteries in the remote control may be depleted Replace them with new ones or turn off the TV using the power button on the TV You can press and hold the power button on the TV to turn it off Note The location of the power button on the TV varies depending on your model country region For the ...

Page 130: ...set restart of the TV is required Home menu Using the Quick Settings 144 Power Power The TV turns off automatically The screen may have been turned off due to Sleep timer settings Check the Duration setting of Timer Check if Idle TV power off in Power Energy is activated US CA and MX models only Check if Auto shut off in Power Energy is activated Related topics Timers Clock 145 Power Power The TV ...

Page 131: ...le Picture reset mode 147 Power Power The TV does not turn on Perform the procedures in the order below until the problem is solved 1 Check if the TV turns on with the remote control Point the remote control at the sensor on the front of the TV and press the power button on the remote control Check if the TV turns on If the TV does not turn on try resetting restarting the TV If a full reset restar...

Page 132: ... a full reset restart of the TV is required 148 Troubleshooting Connected devices No picture from a connected device You cannot select a connected device Certain programs on digital sources display a loss of detail Photo images or folders take time to display You cannot find a connected BRAVIA Sync HDMI device You cannot turn off the cable satellite box using the TV s remote control An external de...

Page 133: ...gs button on the remote control then select Settings Channels Inputs External inputs HDMI signal format the HDMI input you want to set Related topics Using the TV with Other Devices 150 Connected devices Connected devices You cannot select a connected device Check the cable connection Related topics Using the TV with Other Devices 151 Connected devices Connected devices Certain programs on digital...

Page 134: ...u cannot find a connected BRAVIA Sync HDMI device Check that your device is BRAVIA Sync compatible Make sure that Control for HDMI is set up on the BRAVIA Sync compatible device and BRAVIA Sync settings BRAVIA Sync control is set up on the TV Related topics BRAVIA Sync compatible devices 154 Connected devices Connected devices You cannot turn off the cable satellite box using the TV s remote contr...

Page 135: ...uttons may not work Related topics How to control the cable satellite box using the TV remote control 156 Connected devices Connected devices Some media files in the USB device or server are not displayed Unsupported files may not be displayed All the folders files may not be displayed depending on the system status Related topics Supported files and formats 157 Connected devices Connected devices...

Page 136: ... communication may deteriorate Related topics Bluetooth devices 158 Connected devices Connected devices Some paid content cannot be played The source device needs to meet HDCP High bandwidth Digital Content Protection 2 0 2 1 2 2 standards Some pay contents may not be displayed via a source device which does not meet HDCP 2 0 2 1 2 2 standards 159 Troubleshooting LED You want to disable the LED so...

Page 137: ...ilt in MIC switch is on in Settings System LED indicator disable Voice detection status Related topics How the LEDs light up 161 LED LED The Operational response LED blinks in red Count how many times it flashes interval time is three seconds Reboot the TV by disconnecting the AC power cord from the TV for two minutes then turn on the TV If the problem persists disconnect the AC power cord and con...

Page 138: ...ure Date Time Language Expert panel settings Pixel shift Panel refresh Sound voice Voice search using Sound Remote control Voice search HOME Quick Settings Inputs SYNC MENU Connections Bluetooth Chromecast BRAVIA Sync Internet External devices Blu ray DVD players connecting USB memory devices etc Computers Digital cameras camcorders Audio systems Apps 132 ...

Page 139: ...est information The online Help Guide is automatically displayed when the TV is connected to the internet otherwise the built in Help Guide is displayed Note To use the latest features described in the Help Guide you may need to update the TV s software For details about software updates see the Software updates page The names of settings in the Help Guide may differ from those displayed on the TV...

Page 140: ...es Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network 165 Index Other Specifications You can find the specification information on the Sony support website Please visit the product page of your TV and refer to Specifications For more about the support website see the Support Site page Note A Specifications page may not be available depend...

Page 141: ...m BR Latin America http esupport sony com ES LA Philippines http www sony asia com support 167 Index Other Keeping the TV updated The TV acquires data such as program guides while it is in standby networked standby mode To keep your TV updated we recommend that you turn off the TV normally by using the power button on the remote control or TV 168 Index Other Trademark information Vewd Core Copyrig...

Page 142: ...Wi Fi Alliance and Wi Fi Direct are registered trademarks of Wi Fi Alliance The Wi Fi CERTIFIED Logo is a certification mark of Wi Fi Alliance Disney and all marks and logos are trademarks of Disney Enterprises Inc used with permission Amazon Prime Video and all related logos are trademarks of Amazon com Inc or its affiliates BRAVIA and BRAVIA Sync are trademarks or registered marks of Sony Corpor...

Page 143: ...hree separate blocks Connecting terminal How the LEDs light up Home menu Selecting inputs Performing acoustic auto calibration Accessibility features Getting Started Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 137 Search ...

Page 144: ... Useful features when watching TV Changing the picture and sound quality to your preferences Watching TV Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 138 Search ...

Page 145: ...hone or iPad tablet app screen on the TV Computers cameras and camcorders Audio system such as an AV receiver or sound bar Bluetooth devices BRAVIA Sync compatible devices Viewing pictures in 4K from compatible devices BRAVIA Connectivity Guide Using the TV with Other Devices Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshootin...

Page 146: ...Help Guide Using the TV with Other Devices 04 html 3 31 2021 7 16 06 AM F 232 100 12 2 Copyright 2021 Sony Corporation 140 ...

Page 147: ... to a Network Connecting to a network Home network features Viewing Internet media Connecting to a Network Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 141 Search ...

Page 148: ...quality screen Keyboard Broadcast reception Sound Network Internet home apps Remote control accessories Power Connected devices LED Troubleshooting Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 142 Search ...

Page 149: ...Help Guide Troubleshooting 08 html 3 31 2021 7 16 09 AM 143 ...

Page 150: ...he Help Guide Specifications Support Site Keeping the TV updated Trademark information Index Other Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 144 Search ...

Page 151: ...t Software update You can check the BRAVIA notifications or support website for a list of changes made by the software update Note When Automatically check for update is disabled the TV cannot receive notifications even when a software update is available Updating software via USB storage device If you do not have a network connection you can also update the software by using a USB storage device ...

Page 152: ... USB storage device you should read the cautions for update by USB storage device on the website For more about the support site please see the Support Site page Related topics Connecting to a Network Troubleshooting Start here Software updates Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 146 ...

Page 153: ... the Internet and your home network Make sure to connect to the Internet or home network via a router A LAN cable B Computer C Router D Modem E Internet Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network network administrator Note It is strongly recommended for security purposes to connect your Getting Started Useful f...

Page 154: ...ctionality The network related settings that are required may vary depending on the Internet service provider or router For details refer to the instruction manuals provided by the Internet service provider or those supplied with the router You can also contact the person who set up the network network administrator Related topics The TV cannot connect to the Internet Network Using Wi Fi to connec...

Page 155: ...ble free environment A Computer B Wireless router C Modem D Internet Set up your wireless router For details refer to the instruction manual of your wireless router or contact the person who set up the network network administrator Press the Quick Settings button on the remote control then select Settings Network Internet Select a network you want to connect to and set the password If your TV can ...

Page 156: ...r region country If the 5GHz band is not supported the TV can only connect to a wireless router using the 2 4GHz band Note It is strongly recommended for security purposes to connect your TV to the Internet via a router modem that includes router functionality Direct connection of your TV to the Internet may expose your TV to a security threat such as extraction or tampering of content or personal...

Page 157: ...net Network Connecting to a network using a LAN cable Using Wi Fi Direct to connect to the TV no wireless router required Home network features Connecting to a Network Connecting to a network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 151 ...

Page 158: ...trol microphone This feature is available for TVs in which the included remote control has a MIC button or Google Assistant button Using the built in MIC only TVs with a built in MIC Useful features Searching for content operating the TV with your voice Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to pag...

Page 159: ...erred apps Print Enjoying preferred apps Installing apps Useful features Enjoying preferred apps Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 153 Search ...

Page 160: ...ren can safely use the TV Restrict TV channels and use of external inputs Restrict installation of apps from unknown sources Restrict use of apps password lock feature Restrict TV usage time You can use restriction features by setting the following To set age restrictions on programs Press the button on the remote control and then select the following in order Settings System Parental controls Cha...

Page 161: ... there will be fewer items displayed in the Home Menu and settings menu Press the button on the remote control and select the following in order Settings Privacy Security Restrictions Unknown sources change the setting in Install unknown apps Note If you change the Security Restrictions settings your device and personal data are more vulnerable to attack by unknown apps from sources other than Pla...

Page 162: ...ol and select the following in order Settings System Parental controls Screen time Set or input the PIN Enable Restrict screen time to start restriction The restriction setting will be displayed under Restrict screen time To change the setting set it in Usage time limit or Restricted time slot Useful features Enjoying safe apps and video streaming services Security Restrictions Go to page top F 23...

Page 163: ... from Quick Settings Hint If the Home screen is displayed when the TV is turned on you can use Power on behavior to change it to the TV broadcast channel or external input such as HDMI that you were watching before turning off the TV Note The menus displayed in the TV settings vary depending on your model region country Press the Quick Settings button on the remote control Move the focus to change...

Page 164: ...tton on the remote control with that item highlighted and Move and Hide will be displayed If you select Move use Left Right on the remote control to move the item to the desired position and then press the Enter button on the remote control With BRAVIA notifications in Quick Settings you can check if there are notifications such as software updates and low battery levels in the remote control Sett...

Page 165: ...BS Auto On Broadcast signal may transmit emergency information and notify users by powering on the TV when the TV is in standby networked standby mode To enable this feature select On in EWBS Auto On screen during Initial Setup or press the Quick Settings button on the remote control then select Settings Channels Inputs Preferences Channels EWBS Auto On to change the settings Note The power consum...

Page 166: ...VIA Sync For details about BRAVIA Sync refer to BRAVIA Sync compatible devices TV button shortcut If an external input such as a connected tuner is set it will be displayed when the TV button on the remote control is pressed Settings Channels Inputs Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 160 ...

Page 167: ...y page Screen Adjusts the screen size and position Sound Configures settings that adjust the sound To adjust the sound quality to your preferences refer to the Adjusting the sound quality page Audio output Configures selection settings related to speakers Expert panel settings only models equipped with an OLED panel Use when setting Pixel shift or manually performing Panel refresh For details refe...

Page 168: ...Help Guide Display Sound 07_08 html 3 31 2021 7 16 30 AM Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 162 ...

Page 169: ...gs for such things as wireless LANs wired LANs and home networks Related topics Connecting to a Network Settings Network Internet Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 163 Search ...

Page 170: ... Google Account is set on the TV Configure the Google Account or add other accounts When a Google Account is not set on the TV Accounts Sign In cannot be used To set a Google Account set up Google TV from the settings menu Settings Accounts Sign In Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top...

Page 171: ...cy You can restrict the installation of apps from unknown sources Settings Privacy Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 165 Search ...

Page 172: ...onfigure or uninstall apps or clear the cache Related topics Installing apps Settings Apps Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 166 Search ...

Page 173: ...elping users navigate their devices more easily About Displays information about the TV Here you can return the TV to the state when it was purchased Date Time Configures the current time and auto clock display Note For models equipped with an OLED panel constant display of the clock is not available to prevent image retention Language Selects the menu language The selected menu language will also...

Page 174: ...s the operation permissions when casting from an external device Restart Restarts the TV Parental controls Configures the parental lock settings for restricting usage of items such as Channels External inputs Apps and Screen time Region Sets your location to receive region specific information This option may not be available depending on your region country LED indicator Configures the Operationa...

Page 175: ...ot be available depending on your region country Initial setup Sets up the basic features such as network and channels for first time use Retail mode settings Enriches the display for shop front use by setting Demo mode etc Only TVs with a built in MIC Settings System Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 169 ...

Page 176: ...tooth or register Bluetooth devices Bluetooth Enables or disables Bluetooth Pair accessory Pairs Bluetooth devices Remote control Setup for pairing the Voice Remote Control Related topics Bluetooth devices Remote control Using the remote control microphone Settings Remotes Accessories Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troub...

Page 177: ... can be displayed here If a Google Account is set on the TV you can also give Google feedback Settings Help Feedback Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 171 Search ...

Page 178: ...ght button on the remote control and select Edit Select Timers Clock and press the Enter button Timers Clock is added To configure settings for Timers Clock Press the INPUT or Input select button on the remote control and select the following Timers Clock icon the desired setting Available options Timer Turns on the TV to the desired channel or input at a preset time Sleep timer Turns off the TV a...

Page 179: ...isplay Displays the clock on the TV screen always or at every hour Note For models equipped with an OLED panel constant display of the clock is not available to prevent image retention Related topics Selecting inputs Settings Timers Clock Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 173 ...

Page 180: ...s on the remote control Middle buttons on the remote control Lower buttons on the remote control Getting Started Remote control Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 174 Search ...

Page 181: ...vices beside it In such a case connect it to the other USB input REMOTE IR IN REMOTE Connects to the Home Controller These jacks are for receiving the external control signal Enables extended control of the TV using RS 232C via the RS 232C and IR IN jacks RS 232C Connects to the RS 232C terminal of the home controller IR IN Connects to the IR out terminal of the home controller Note Take care to n...

Page 182: ...and audio on a single cable To enjoy high quality 4K contents connect a Premium High Speed HDMI Cable s and follow the instructions displayed on the screen to set the HDMI signal format of the HDMI IN port HDMI IN 8K 4K 120 Hz If you use an HDMI device that supports video output in 8K or 4K 100 120 Hz connect the Ultra High Speed HDMI Cable and follow the instructions displayed on the screen to se...

Page 183: ... DIGITAL AUDIO OUT OPTICAL Connects to an audio system with optical audio input When connecting an audio system not compatible with ARC using an HDMI cable you need to connect an optical audio cable to the DIGITAL AUDIO OUT OPTICAL to output digital sound Cable Antenna input Connects to Cable Antenna External Box Note When connecting the cable to the Cable Antenna input finger tighten only over ti...

Page 184: ...output S CENTER SPEAKER IN Connects the TV and an audio device with an S CENTER OUT terminal using a TV center speaker mode cable Before connecting make sure you unplug the AC power cord mains lead of the TV and audio device to be connected For details refer to Using the TV as a center speaker only models with TV center speaker mode Note If you do not use the CENTER SPEAKER IN terminal or the S CE...

Page 185: ...Help Guide Connecting terminal 01_10 html 3 31 2021 7 16 56 AM 179 ...

Page 186: ...n Ok Google is detected and the TV is communicating with the server The lighting pattern of this LED depends on the server communication status Note You can use the built in MIC when the Built in MIC switch is on For the location of the Built in Mic Switch refer to the Reference Guide supplied with the TV After you press the Google Assistant MIC button on the remote control and finish activating t...

Page 187: ...t in MIC The built in MIC may not be available depending on your region country language When the Built in MIC switch is on it turns on in amber only TVs with a built in MIC The built in MIC may not be available depending on your region country language Related topics Using the built in MIC only TVs with a built in MIC You want to disable the LED so that it does not light up or blink Home network ...

Page 188: ...nd settings The displayed Home Menu depends on whether a Google Account is added to the TV Some features do not apply depending on your model region country The images are for reference only They may differ from the actual screen A The Home Menu when a Google Account is set on the TV B The Home Menu when a Google Account is not set on the TV Getting Started Useful features Watching TV Using the TV...

Page 189: ...p Google TV from the Home Menu or settings menu If you delete the Google Account the TV will return to the factory default settings Hint Depending on the TV settings the Home screen will be displayed when the TV is turned on If you change the following setting you can change the screen that is displayed when the TV is turned on to the TV broadcast channel or external input such as HDMI that you we...

Page 190: ...Guide Home menu 01 03_10 html 3 31 2021 7 17 01 AM Sony Support Site Frequently Asked Questions for Troubleshooting Getting Started Home menu Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 184 ...

Page 191: ...t the connected device Alternatively press the INPUT or Input select button use the Left Right buttons to select a connected device and then press the Enter button Note If there are no devices connected to an HDMI input the HDMI input may not be displayed in the Input menu To edit the input items Press the INPUT or Input select button Press the Right button and select Edit Select the app input dev...

Page 192: ...isplayed If you select Move use Left Right on the remote control to move the item to the desired position and then press the Enter button on the remote control You can switch to TV broadcasting by simply pressing the TV button on the remote control Getting Started Selecting inputs Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 186 ...

Page 193: ...n Note Calibration effects will vary depending on your watching environment A loud test sound will be played from the TV during measurement Do not block the microphone opening at the end of the remote control during measurement Do not move the remote control during measurement Doing so may result in incorrect measurement Perform the calibration when your surroundings are quiet Noise may result in ...

Page 194: ...e by following the on screen instructions The acoustics will be corrected automatically based on the measurement results of your watching environment Hint Acoustic auto calibration may fail in the following cases If the remote control is moved during measurement If there are sounds other than the test sound such as noise during measurement Getting Started Performing acoustic auto calibration Go to...

Page 195: ...on or off by pressing and holding the MUTE or Mute button on the remote control for 3 seconds Hint To change the shortcut function select Accessibility shortcut in Accessibility enable Enable accessibility shortcut and change the function in Shortcut service If you select Accessibility tutorial in Accessibility you can learn about user accessibility features supported by the TV This feature is not...

Page 196: ... 3 31 2021 7 17 10 AM Brazil http esupport sony com BR Latin America http esupport sony com ES LA Philippines http www sony asia com support Getting Started Accessibility features Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 190 ...

Page 197: ...grams Using the program guide Using the TV menu Using interactive broadcast TV services Watching TV Watching TV programs Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 191 Search ...

Page 198: ...o System SUBTITLE CC Change the subtitle display by pressing the SUBTITLE CC button when watching content with available subtitles Picture quality sound quality adjustment Adjust the picture quality and sound quality according to your preferences For details refer to Display Sound Watching TV Useful features when watching TV Getting Started Useful features Watching TV Using the TV with Other Devic...

Page 199: ...picture and sound quality to your preferences Adjusting the picture quality Adjusting the sound quality Sound advanced settings Watching TV Changing the picture and sound quality to your preferences Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 19...

Page 200: ... USB device Information about USB devices used for storing photos and music Supported files and formats Using the TV with Other Devices USB devices Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 194 Search ...

Page 201: ... and DVD players Connecting a Blu ray or DVD player Watching Blu ray and DVD discs Using the TV with Other Devices Blu ray and DVD players Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 195 Search ...

Page 202: ...ecting a cable satellite box How to control the cable satellite box using the TV remote control Using the TV with Other Devices Cable satellite box Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 196 Search ...

Page 203: ...as a smartphone or tablet to the same home network that the TV is connected to Launch a Chromecast supported app on the mobile device Select the cast icon in the app Select the TV as the cast destination The screen of the mobile device is displayed on the TV Note An Internet connection is required to use Chromecast built in Using AirPlay This TV supports AirPlay 2 If AirPlay has not been configure...

Page 204: ... the on screen instructions to setup Apple HomeKit Available operations vary depending on the version of the app and software If you enable Remote start you can turn on the TV with a mobile device such as an iPhone or iPad Settings Network Internet Remote start Note An internet connection is required to use AirPlay Operation of a mobile device such as iPhone or iPad varies depending on the OS vers...

Page 205: ...Help Guide Displaying the iPhone smartphone or iPad tablet app screen on the TV 05_04 html 3 31 2021 7 17 28 AM F 232 100 12 2 Copyright 2021 Sony Corporation 199 ...

Page 206: ...omputer and viewing stored content Connecting a camera or camcorder and viewing stored content Computer video signal specifications Using the TV with Other Devices Computers cameras and camcorders Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 200 ...

Page 207: ... system Connecting an audio system Adjusting an audio system Using the TV as a center speaker only models with TV center speaker mode Pass through audio formats supported with eARC Using the TV with Other Devices Audio system such as an AV receiver or sound bar Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other G...

Page 208: ...Connecting a Bluetooth device Adjusting the AV sync setting Supported Bluetooth profiles Using the TV with Other Devices Bluetooth devices Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 202 Search ...

Page 209: ... BRAVIA Sync overview Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings Using the TV with Other Devices BRAVIA Sync compatible devices Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 203 Search ...

Page 210: ...om compatible devices Viewing pictures in 4K resolution Settings for viewing pictures through HDMI input with higher quality Using the TV with Other Devices Viewing pictures in 4K from compatible devices Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporati...

Page 211: ...g devices to the TV are also available on the Sony support website Refer to it as necessary https www sony net tv_connectivity_guide Using the TV with Other Devices BRAVIA Connectivity Guide Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 205 Search...

Page 212: ...rk Connecting to a network using a LAN cable Connecting to a network using a wireless connection Connecting to a Network Connecting to a network Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 206 Search ...

Page 213: ...justing home network settings Playing content from a computer Playing content from a media server Connecting to a Network Home network features Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 207 Search ...

Page 214: ...lix and Amazon Prime are paid services Supported video streaming services depend on the model region country and some models regions countries do not support such services Hint Even if a Google Account is not set on the TV you can enjoy videos such as from YouTube displayed on the Home Menu as long as the TV is connected to the Internet To install new apps such as those for video streaming service...

Page 215: ...Help Guide Viewing Internet media 01 02_03 html 3 31 2021 7 17 51 AM Home menu Connecting to a Network Viewing Internet media Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 209 ...

Page 216: ...updates If a full reset restart of the TV is required Frequently Asked Questions for Troubleshooting Troubleshooting Start here Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 210 Search ...

Page 217: ...while watching TV A black box appears on the screen There are banners tickers at the top or bottom of the screen High resolution HDR pictures are not displayed A message about an app asking for permission to access a TV function is displayed OLED panel only models equipped with an OLED panel Troubleshooting Picture quality screen Getting Started Useful features Watching TV Using the TV with Other ...

Page 218: ...Help Guide Picture quality screen 08 02 html 3 31 2021 7 17 56 AM Copyright 2021 Sony Corporation 212 ...

Page 219: ...yboard is displayed To return to operation of the screen behind the on screen keyboard press the BACK button on the remote control Troubleshooting Keyboard Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 213 Search ...

Page 220: ...images appear Only snow noise or a black picture appears on the screen There is picture or sound noise when viewing an analog TV channel Some channels are blank Poor reception or poor picture quality with digital broadcasts You cannot view digital channels You cannot receive or select channels Some digital cable channels are not displayed Getting Started Useful features Watching TV Using the TV wi...

Page 221: ...elp Guide Broadcast reception 08 04 html 3 31 2021 7 18 01 AM Broadcast HD formats have poor quality Troubleshooting Broadcast reception Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 215 ...

Page 222: ... speakers at the same time You are concerned about a delay between the picture and sound No TV sounds such as operation sound or audio response You cannot establish an eARC connection You cannot use voice search with the built in MIC only TVs with a built in MIC You can hear a slight noise from the TV speakers only models with TV center Getting Started Useful features Watching TV Using the TV with...

Page 223: ...Help Guide Sound 08 05 html 3 31 2021 7 18 04 AM speaker mode Troubleshooting Sound Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 217 ...

Page 224: ...ture and or sound quality from streaming apps is poor Your TV cannot connect to the server You can connect to the Internet but not to certain apps and services Troubleshooting Network Internet home apps Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporatio...

Page 225: ...control does not operate You want to disable the remote control backlight only remote controls that feature backlight Troubleshooting Remote control accessories Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 219 Search ...

Page 226: ...ly The TV turns on automatically After turning on the TV it turns off immediately only models equipped with an OLED panel The TV does not turn on Troubleshooting Power Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 220 Search ...

Page 227: ...find a connected BRAVIA Sync HDMI device You cannot turn off the cable satellite box using the TV s remote control An external device such as a cable satellite box cannot be controlled using the TV s remote control Cable satellite box control compatible models only Some media files in the USB device or server are not displayed Operation cuts out or a device does not work Getting Started Useful fea...

Page 228: ...Help Guide Connected devices 08 09 html 3 31 2021 7 18 14 AM Some paid content cannot be played Troubleshooting Connected devices Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 222 ...

Page 229: ...LED so that it does not light up or blink The Operational response LED blinks in red Troubleshooting LED Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 223 Search ...

Page 230: ...ME menu Picture Date Time Language Expert panel settings Pixel shift Panel refresh Sound voice Voice search using Sound Remote control Voice search HOME Quick Settings Inputs SYNC MENU Connections Bluetooth Chromecast BRAVIA Sync Internet Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other 224 Search ...

Page 231: ...emory devices etc Computers Digital cameras camcorders Audio systems Apps YouTube Netflix File playback Computers Supported files and formats Digital cameras camcorders Other Restart Accessibility System software update Index Other Index Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 225 ...

Page 232: ... about the support website see the Support Site page Note A Specifications page may not be available depending on your model In such cases please refer to the Reference Guide Related topics Computer video signal specifications Index Other Specifications Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to pag...

Page 233: ...www sony com tvsupport Canada http www sony ca support Brazil http esupport sony com BR Latin America http esupport sony com ES LA Philippines http www sony asia com support Index Other Support Site Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 22...

Page 234: ... standby networked standby mode To keep your TV updated we recommend that you turn off the TV normally by using the power button on the remote control or TV Index Other Keeping the TV updated Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 228 Searc...

Page 235: ...of such marks by Sony Corporation is under license Other trademarks and trade names are those of their respective owners Wi Fi Wi Fi Alliance and Wi Fi Direct are registered trademarks of Wi Fi Alliance The Wi Fi CERTIFIED Logo is a certification mark of Wi Fi Alliance Disney and all marks and logos are trademarks of Disney Enterprises Inc used with permission Getting Started Useful features Watch...

Page 236: ... logos are trademarks of Amazon com Inc or its affiliates BRAVIA and BRAVIA Sync are trademarks or registered marks of Sony Corporation All other trademarks are the property of their respective owners Index Other Trademark information Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 230 ...

Page 237: ...e are floors or walls between the wireless router and TV Turn the wireless router off and then on again If the network name SSID of the wireless router to which you want to connect is not displayed select Add new network to enter a network name SSID If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network check the status of the network conn...

Page 238: ...cable is connected to an active server and the TV has acquired an IP address check your server s connections and configurations Press the Quick Settings button on the remote control then select Settings Network Internet Network status Related topics Using Wi Fi to connect the TV to the Internet Network Connecting to a network using a LAN cable Troubleshooting Network Internet home apps The TV cann...

Page 239: ...eless connection Using Wi Fi to connect the TV to the Internet Network Using Wi Fi Direct to connect to the TV no wireless router required Connecting to a Network Connecting to a network Connecting to a network using a wireless connection Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100...

Page 240: ...photos and music that is stored on your device directly to the TV Note Wi Fi Direct connects smartphones and computers to the TV directly instead of through the Internet so streaming video content that require an Internet connection cannot be played back on the TV Press the Quick Settings button on the remote control then select Settings Network Internet Wi Fi Direct Wi Fi Direct settings Select t...

Page 241: ...ther device when 10 devices are already connected disconnect an unnecessary device then connect the other device To change the name of the TV shown on the connected device Press the Quick Settings button on the remote control then select Settings System About Device name To list connected devices deregister devices Press the Quick Settings button on the remote control then select Settings Network ...

Page 242: ...Help Guide Using Wi Fi Direct to connect to the TV no wireless router required 06 02_02 html 3 31 2021 7 18 38 AM Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 236 ...

Page 243: ...e microphone you can search for various content Press and hold the Google Assistant MIC button on your remote control The microphone on the remote control will be activated while the button is pressed and the LED on the remote control will light up Speak into the microphone while pressing the Google Assistant MIC button Speech examples may be displayed depending on your model Search results are di...

Page 244: ...ote An Internet connection is required to use voice search The type of remote control supplied with the TV and the availability of a remote control with a built in microphone varies depending on your model region country An optional remote control is available in some models regions countries To use the microphone on the remote control you must add and set a Google Account to the TV Useful feature...

Page 245: ...on country language For details about languages that support the built in MIC feature refer to the following Sony support website https www sony net tv hf us Hint The URL is subject to change without notice You can do the following hands free when you face the TV and say Ok Google Voice search TV operation Face the TV and say Ok Google When the voice function LED blinks white start speaking to the...

Page 246: ...required to use the built in MIC After turning on the Built in MIC switch you need to press the Google Assistant MIC button on the remote control to complete the setup depending on your model country region Hint When the built in MIC is enabled the Operational response LED lights up in amber even when the TV is turned off you can also set it so it does not light up Related topics Connecting to a N...

Page 247: ...Help Guide Using the built in MIC only TVs with a built in MIC 01 08_02 html 3 31 2021 7 18 43 AM Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 241 ...

Page 248: ...unt by accessing the following website https accounts google com signup The website above may vary depending on your region country It is also subject to change without notice For details refer to the Google homepage We recommend that you create a Google Account on a computer or mobile device Press the HOME button and from Search on the Home screen say something like Search for app name apps to se...

Page 249: ...ll at the right edge of the app area Select the installed app to start it About paid apps There are free apps and paid apps To purchase a paid app a prepaid Google Play gift card code or credit card information is required You can purchase a Google Play gift card from various retailers To delete an app Press the Quick Settings button on the remote control select Settings Apps select an app to be d...

Page 250: ...ings may not be available depending on your model country region and the content you are watching Press the Quick Settings button on the remote control then select Settings Display Sound the desired option You can change the following settings Picture Adjust the picture settings such as Brightness Color and Hue Basic You can set the following Picture mode Change the picture quality according to th...

Page 251: ...light sensor Automatically adjusts the brightness and color of the picture based on the surrounding ambient light Brightness Adjust the backlight to display the brightest whites and deepest blacks Color Adjust the color saturation level and Hue Clarity Adjust the picture clarity and reduce roughness Motion You can set the following Motionflow Refines moving images Increases the number of image fra...

Page 252: ...e for each color Adv color temperature Multi point p Optimally preset at shipping Use this setting for professional adjustment When adjusting we recommend using a color analyzer Per color adjustment Adjust Hue Saturation and Lightness for each color Screen Adjust the aspect ratio and viewable screen area Wide mode Adjust the picture size 4 3 default Automatic sizing for 4 3 pictures Auto display a...

Page 253: ...he picture quality 01 03 09_01 html 3 31 2021 7 18 49 AM Watching TV Changing the picture and sound quality to your preferences Adjusting the picture quality Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 247 ...

Page 254: ...odel country region TV settings and the connected device Press the Quick Settings button on the remote control then select Settings Display Sound the desired option You can change the following settings Sound Adjust settings by input such as the TV or HDMI and other common settings to enjoy various sound effects You can configure settings such as those below Sound mode Select modes such as Cinema ...

Page 255: ... For details refer to Performing acoustic auto calibration Reset Return all sound settings to factory default settings Audio output Adjust for headphones and audio system You can configure settings such as those below Speakers Select TV or external speakers TV center speaker mode Use the TV speakers as the center speaker of the home theater system Audio system prioritization If enabled this automa...

Page 256: ...g is available only when Speakers is set to Audio system Digital audio out volume Applied for PCM only The volume levels between PCM and compressed audio will differ Dolby Digital Plus output Select output for Dolby Digital Plus for audio systems supporting Dolby Digital Plus and ARC If you use ARC and optical audio out select Dolby Digital Dolby Digital Plus will be muted over optical audio out P...

Page 257: ... The message Panel refresh did not finish is displayed only models equipped with an OLED panel You are concerned about an image retention only models equipped with an OLED panel A white line appears on the screen only models equipped with an OLED panel Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel Getting Started Useful features Watching TV Using the TV ...

Page 258: ...on your model country region MIC Speak into here to use the microphone in the remote control There is an LED above the microphone Power Turns on or switches to standby networked standby mode Number Button Dot Use with the 0 9 buttons to select digital channels APPS Display a list of installed apps EXIT Return to the previous screen or exit from the menu When an Interactive Getting Started Useful f...

Page 259: ...emote control 01 07 02_10 html 3 31 2021 7 18 57 AM Application service is available press to exit from the service YouTube Access the YouTube online service Disney Access the Disney online service NETFLIX Access the NETFLIX online 253 ...

Page 260: ... AM service Prime Video Access the Prime Video online service Related topics Middle buttons on the remote control Lower buttons on the remote control Getting Started Remote control Upper buttons on the remote control Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 254 ...

Page 261: ...untry region Color buttons Execute corresponding function at that time GUIDE Display the digital program guide of TV or Cable Satellite box For details refer to Using the program guide page DVR Display the DVR s list of recorded programs after setting Cable Satellite box setup APPS Display a list of installed apps INPUT or Input select Display and Getting Started Useful features Watching TV Using ...

Page 262: ...le Assistant Google Assistant is not available in certain languages and countries For details refer to Using the remote control microphone page Microphone Google Assistant Search for various content with your voice For details refer to Using the remote control microphone page Quick Settings Display Quick Settings For details refer to Using the Quick Settings page Up Down Left Right 256 ...

Page 263: ...ME Display the TV Home Menu For details refer to Home menu page TV Switch to a TV channel or input and display the TV menu For details refer to Using the TV menu page Related topics Upper buttons on the remote control Lower buttons on the remote control Getting Started Remote control Middle buttons on the remote control Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 257 ...

Page 264: ...OL or Volume Adjust the volume JUMP or Jump Jump back and forth between two channels or inputs The TV alternates between the current channel or input and the last channel or input that was selected MUTE or Mute Mute the sound Press again to restore the sound Hint The accessibility shortcut service can be turned on or off by pressing and holding MUTE or Mute CH Channel Select the channel Getting St...

Page 265: ...is available HELP Display the Help menu Help Guide can be accessed from here Fast rewind Play Fast forward Pause Stop Operate media contents on the TV and connected BRAVIA Sync compatible device REC Record the current program with the DVR after setting Cable Satellite box setup EXIT Return to the previous screen or exit from the menu When an Interactive Application service is available press to ex...

Page 266: ...21 7 19 03 AM channel program input you are viewing Related topics Upper buttons on the remote control Middle buttons on the remote control Getting Started Remote control Lower buttons on the remote control Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 260 ...

Page 267: ... Hint You can also connect a cable satellite box in the same way as a Blu ray DVD player HDMI connection For optimum picture quality we recommend connecting your player to the TV using an HDMI cable If your Blu ray DVD player has an HDMI jack socket connect it using an HDMI cable A Blu ray DVD player same as connecting a cable satellite box B HDMI cable not supplied Be sure to use an authorized Pr...

Page 268: ...posite video audio cable A Blu ray DVD player same as connecting a cable satellite box B Analog Extension cable supplied C RCA Cable not supplied Whether the Analog Extension cable is supplied depends on your model region country Cable that connects to the video input jack The 3 5 mm jack of the Analog Extension Cable has 4 poles A 3 5 mm B Left for Audio signal C Video signal 262 ...

Page 269: ...l 3 31 2021 7 19 06 AM D Ground E Right for Audio signal Related topics Watching Blu ray and DVD discs Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 263 ...

Page 270: ... TV center speaker mode have CENTER SPEAKER IN terminals on the back of the TV If Speakers is set to Audio system you can use the TV speakers as a center speaker for a home theater simply by connecting an AV receiver to the CENTER SPEAKER IN terminal of the TV The TV and AV receiver must be connected by either an HDMI cable or digital optical cable Speaker cable connection Connect the TV and AV re...

Page 271: ...When connecting make sure to twist the ends of the speaker cable and insert them into the connection terminals of the TV and AV receiver The CENTER SPEAKER IN terminal varies depending on the model Refer to the figures below when connecting the speaker cable Strip about 10 mm 13 32 inches of insulation from the speaker cable at each end Note To prevent the wires of the speaker cable from touching ...

Page 272: ...r cable properly so that the polarities between the TV and AV receiver match Related topics Connecting an audio system Using the TV with Other Devices Audio system such as an AV receiver or sound bar Using the TV as a center speaker only models with TV center speaker mode Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 266 ...

Page 273: ...ator disable Operational response To turn off the Operational response LED amber LED voice function LED amber LED only TVs with a built in MIC To turn off the amber voice function LED when the Built in MIC switch is turned off or to turn off the amber operational response LED when the Built in MIC switch is on in Settings System LED indicator disable Voice detection status Related topics How the L...

Page 274: ...Help Guide You want to disable the LED so that it does not light up or blink 08 13_03 html 3 31 2021 7 19 12 AM Copyright 2021 Sony Corporation 268 ...

Page 275: ...ting For troubleshooting information you can also refer to Frequently Asked Questions in our support site below http www sony net androidtv faq Troubleshooting Start here Frequently Asked Questions for Troubleshooting Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 ...

Page 276: ...le satellite box control compatible models only If you perform the Cable Satellite box control setup setting in Cable Satellite box setup under External inputs you can display the program guide of the cable satellite box Related topics How to control the cable satellite box using the TV remote control An external device such as a cable satellite box cannot be controlled using the TV s remote contr...

Page 277: ...Help Guide Using the program guide 02 01_01 html 3 31 2021 7 19 17 AM Copyright 2021 Sony Corporation 271 ...

Page 278: ...r model country region Press the TV button while watching a TV broadcast The TV menu is displayed at the bottom of the screen Move the focus left or right and select the program you want to watch If you move the focus down and select TV control or Remote control options available while you are watching will be displayed You can also select options such as Digital or Cable to change the displayed C...

Page 279: ...annels Inputs TV button shortcut Then select the input that is connected to the cable satellite box If you configured a cable satellite box in the initial setup you can press the TV button to display the channel list of the cable satellite box You can also operate the cable satellite box with the control panel displayed when you select Remote control Cable satellite box control compatible models h...

Page 280: ...ews through high quality digital text and graphics along with advanced options If available in your home Ginga Interactivity also allows you to communicate with the broadcaster through the return channel in scenarios such as polls quizzes and games These services are provided by broadcasters This function is only available for digital broadcasts and may not be available in your region country Sele...

Page 281: ...ted device Sound mode settings Setting Description Standard Optimize sound quality for general content Dialog Suitable for spoken dialog Cinema Optimize surround sound suitable for movies Music Lets you experience dynamic and clear sound like that of a concert Sports Simulates the larger space of a stadium or other venue Dolby Audio Output sound processed by Dolby acoustic technology Sound customi...

Page 282: ...he current input relative to other inputs Dolby Dynamic Range Compensates for audio level difference between channels only for Dolby Digital audio MPEG audio level Adjusts MPEG audio sound level HE AAC Dynamic Range Compensates for audio level difference between channels only for HE AAC audio HE AAC audio level Adjusts HE AAC audio sound level Related topics Adjusting the sound quality Watching TV...

Page 283: ...ored on the device A USB storage device Enjoy photos music movies stored on a USB device You can enjoy photos music movies stored on a USB device on the TV screen If the USB device connected to the TV has a power switch turn it on Press the HOME button and select Media Player from the Home menu If the supplied remote control has an APPS button you can press the APPS button Select the USB device na...

Page 284: ...USB 3 1 Gen 1 or USB 3 0 USB hubs are not supported While accessing the USB device do not turn off the TV or USB device do not disconnect the USB cable and do not remove or insert recording media Otherwise data stored on the USB device may be corrupted Depending on the file playback may not be possible even when using the supported formats Hint For other information see Frequently Asked Questions ...

Page 285: ...Help Guide Playing content stored on a USB device 04 01_01 html 3 31 2021 7 19 28 AM 279 ...

Page 286: ...ra to Mass Storage Copy the files from the camera to a USB flash drive then connect the drive to the TV Some photos and movies may be magnified resulting in low picture quality Depending on the size and aspect ratio images may not be displayed in full screen It may take a while to display a photo depending on the file and or settings In no event shall Sony be liable for recording failure or any da...

Page 287: ...Help Guide Information about USB devices used for storing photos and music 04 01_02 html 3 31 2021 7 19 31 AM F 232 100 12 2 Copyright 2021 Sony Corporation 281 ...

Page 288: ...d files and formats Photos Music Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 282 Search ...

Page 289: ...evice with an HDMI connection you can operate it by simply using the TV s remote control Also if you press the INPUT or Input select button on the remote control while watching content from the HDMI input press the Up button on the remote control and select Control menu you can operate the BRAVIA Sync connected device from the TV screen You can also display the operation menu by pressing the DISPL...

Page 290: ...Help Guide Watching Blu ray and DVD discs 04 02_02 html 3 31 2021 7 19 36 AM Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 284 ...

Page 291: ...e cable satellite box to the TV Connect it to the input on your TV For details refer to the Connecting a Blu ray or DVD player page Using the TV with Other Devices Cable satellite box Connecting a cable satellite box Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 S...

Page 292: ... remote control Press the Quick Settings button on the remote control then select Settings Channels Inputs External inputs Cable Satellite box setup Cable Satellite box control setup Follow the on screen instructions Note When operating the TV s remote control point it at the cable satellite box Depending on the external devices some buttons may not respond If you press and hold a button on the re...

Page 293: ...31 2021 7 19 42 AM controlled using the TV s remote control Cable satellite box control compatible models only Using the TV with Other Devices Cable satellite box How to control the cable satellite box using the TV remote control Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 287 ...

Page 294: ... A Computer B HDMI cable not supplied Be sure to use an authorized Premium High Speed HDMI Cable s bearing the HDMI logo To check the video signal specifications Computer video signal specifications To view content stored on a computer After connecting the computer press the HOME button then select the input the computer is connected to To check the supported file formats Supported files and forma...

Page 295: ... listed in Computer video signal specifications Depending on the connection status the image may be blurred or smeared In this case change the computer s settings and select another input signal from the Computer video signal specifications list Using the TV with Other Devices Computers cameras and camcorders Connecting a computer and viewing stored content Go to page top F 232 100 12 2 Copyright ...

Page 296: ...I cable Use a cable that has an HDMI mini jack socket for the digital still camera camcorder end and a standard HDMI jack socket for the TV end A Digital still camera B Camcorder C HDMI cable not supplied Be sure to use an authorized Premium High Speed HDMI Cable s bearing the HDMI logo To view content stored on a digital still camera camcorder After connecting the digital still camera camcorder t...

Page 297: ...nt If you connect a BRAVIA Sync compatible device you can operate it by simply using the TV s remote control Make sure that the device is BRAVIA Sync compatible Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack socket Related topics BRAVIA Sync compatible devices Using the TV with Other Devices Computers cameras and camcorders Connecting a camera or camcorder a...

Page 298: ...20 x 1080 timing when applied to the HDMI input will be treated as a video timing and not computer timing This will affect the Screen settings in Display Sound To view computer content set Wide mode to Full and Display area to 1 Display area is configurable only when Auto display area is disabled Note The picture may be blurry and may not be displayed correctly depending on your connection status ...

Page 299: ...Help Guide Computer video signal specifications 04 03_03 html 3 31 2021 7 19 50 AM Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 293 ...

Page 300: ...audio system page Note Refer to the instruction manual of the device to be connected Connection using an HDMI cable This TV supports Audio Return Channel ARC or Enhanced Audio Return Channel eARC You can use an HDMI cable to output audio from audio systems that support ARC and eARC On TVs that support eARC you can output pass through audio signals from external input devices connected to the TV to...

Page 301: ... 31 2021 7 19 53 AM Related topics Pass through audio formats supported with eARC Using the TV with Other Devices Audio system such as an AV receiver or sound bar Outputting audio from an audio system Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 295 ...

Page 302: ...depend your model region country HDMI connection ARC supported Connect the TV and audio system with an HDMI cable Connect to the TV s HDMI input terminal bearing the text eARC ARC A AV receiver or sound bar B HDMI cable not supplied We recommend authorized Premium High Speed HDMI Cable s bearing the HDMI logo Adjusting an audio system Note For ARC connections voice recognition performance may degr...

Page 303: ...ernal input device such as a Blu ray DVD recorder B HDMI cable not supplied C AV receiver or sound bar D HDMI cable with Ethernet not supplied We recommend authorized Premium High Speed HDMI Cable s bearing the HDMI logo Press the Quick Settings button on the remote control then select Settings Display Sound Audio output eARC mode Auto Select Speakers Audio system Enable the audio system s eARC fe...

Page 304: ...may degrade only TVs with a built in MIC Digital optical cable connection Connect the TV and audio system with a digital optical cable Connect to the audio system s digital optical input terminal A AV receiver or Sound bar B Optical audio cable not supplied Adjusting an audio system Hint For more information please visit the Sony support website Support Site Related topics No sound but good pictur...

Page 305: ...Help Guide Connecting an audio system 04 04_01 html 3 31 2021 7 19 56 AM F 232 100 12 2 Copyright 2021 Sony Corporation 299 ...

Page 306: ...onnected audio system then adjust the volume If you connect a BRAVIA Sync compatible device with an HDMI connection you can operate it by simply using the TV s remote control Note You need to configure the Digital audio out settings according to your audio system Press the Quick Settings button on the remote control then select Settings Display Sound Audio output Digital audio out If the audio sys...

Page 307: ...e AV sync setting For details about supported models refer to the support site Support Site Related topics BRAVIA Sync compatible devices Connecting an audio system No sound but good picture No audio or low audio with a home theater system Using the TV with Other Devices Audio system such as an AV receiver or sound bar Adjusting an audio system Go to page top F 232 100 12 2 Copyright 2021 Sony Cor...

Page 308: ...PCM 32 44 1 48 kHz 16 bits Dolby Digital Dolby Digital Plus DTS Dolby TrueHD DTS HD MA Dolby Atmos DTS X Master Audio MPEG2 AAC MPEG4 AAC For details refer to the support page Support Site Related topics Connecting an audio system Using the TV with Other Devices Audio system such as an AV receiver or sound bar Pass through audio formats supported with eARC Getting Started Useful features Watching ...

Page 309: ...Help Guide Pass through audio formats supported with eARC 04 04_04 html 3 31 2021 7 20 01 AM 303 ...

Page 310: ...airing mode refer to the instruction manual of the device Press the Quick Settings button on the remote control then select Settings Remotes Accessories Pair accessory to put the TV in pairing mode Available Bluetooth devices will be displayed Select the desired device then follow the on screen instructions If you are prompted to enter a passcode refer to the instruction manual of the device After...

Page 311: ...uetooth profiles Operation cuts out or a device does not work You want to output sound from the headphones Bluetooth audio device and audio system TV speakers at the same time Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 305 ...

Page 312: ...Settings button on the remote control then select Settings Display Sound Audio output A V sync the desired option Hint You can also adjust the output timing of the picture and sound if a specific audio system is connected with an HDMI cable For details about supported models refer to the support site Support Site Note Depending on the connected Bluetooth audio device the picture and sound may not ...

Page 313: ...le playing video games may feel slower due to the A V sync setting adding a delay to the output timing of the picture For games that are dependant on response time we do not recommend you use a Bluetooth device and recommend that you use the TV speakers or a sound bar with a wired HDMI cable digital optical cable connection instead Using the TV with Other Devices Bluetooth devices Adjusting the AV...

Page 314: ...file HOGP HID over GATT Profile A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile SPP Serial Port Profile Related topics Connecting a Bluetooth device Using the TV with Other Devices Bluetooth devices Supported Bluetooth profiles Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other G...

Page 315: ...th an HDMI cable you can operate the device with the TV s remote control Related topics Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings Using the TV with Other Devices BRAVIA Sync compatible devices BRAVIA Sync overview Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other ...

Page 316: ...en you turn the TV off Allows operations such as menu operation and playback with the Up Down Left Right buttons on the TV remote control AV receiver Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on This function is only available if you have previously used the AV receiver to output the TV s sound Automa...

Page 317: ...off Allows operations such as menu operation and playback with the Up Down Left Right buttons on the TV remote control Note BRAVIA Sync control BRAVIA Sync is only available for connected BRAVIA Sync compatible devices that have the BRAVIA Sync logo Related topics BRAVIA Sync overview Adjusting BRAVIA Sync settings Using the TV with Other Devices BRAVIA Sync compatible devices Using features avail...

Page 318: ...IA Sync settings BRAVIA Sync control Activate BRAVIA Sync on the connected device When a specific Sony BRAVIA Sync compatible device is connected and powered on and BRAVIA Sync control is enabled BRAVIA Sync is automatically activated on that device For details refer to the instruction manual of the connected device Available options Available options are shown below Options vary depending on your...

Page 319: ...evice list Device control keys Allows you to set buttons to control an HDMI connected device Related topics BRAVIA Sync overview Using features available for BRAVIA Sync compatible devices Using the TV with Other Devices BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 313 ...

Page 320: ...e network A picture with a 4K or higher resolution can be displayed in 4K resolution 3840 2160 The availability of this function depends on your region country A Digital still camera B Camcorder C USB device D Network device To view pictures stored on a USB device or network device in 4K resolution Connect the USB device or network device to the TV Press the HOME button and select Media Player fro...

Page 321: ...check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality For information about Enhanced format or changing the settings refer to the Settings for viewing pictures through HDMI input with higher quality page Note A 3D picture cannot be...

Page 322: ...Help Guide Viewing pictures in 4K resolution 04 09_01 html 3 31 2021 7 20 21 AM Viewing pictures in 4K resolution Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 316 ...

Page 323: ...al format setting press the Quick Settings button on the remote control then select Settings Channels Inputs External inputs HDMI signal format the HDMI input you want to set Follow the on screen instructions and set the HDMI signal format from the HDMI input terminal to a suitable format below Available HDMI signal formats depend on your model Standard format Enhanced format Enhanced format Dolby...

Page 324: ... of 18 Gbps For details on a Premium High Speed HDMI Cable s that supports 18 Gbps refer to the cable specifications To display 4K 100 120 Hz or 8K picture an Ultra High Speed HDMI Cable that supports 48 Gbps is required Refer to the cable specifications to find out whether a cable supports 48 Gbps Related topics Viewing pictures in 4K resolution Using the TV with Other Devices Viewing pictures in...

Page 325: ...t Settings Network Internet Home network Renderer the desired option Renderer Enable the renderer function You can play photo music video files in a controller e g digital still camera on the TV screen by operating the device directly Renderer access control Select Auto access permission to access the TV automatically when a controller accesses the TV for the first time Select Custom settings to c...

Page 326: ...ely Enable operation of the TV from a registered device Deregister remote device Deregister a device to disable operation of the TV from that device Connecting to a Network Home network features Adjusting home network settings Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 320 ...

Page 327: ...etwork via a router A Computer Server B Router C Modem D Internet Connect the TV to your home network Press the HOME button and select Media Player from the Home menu If the supplied remote control has an APPS button you can press the APPS button Select the network device name Select the folder and then select the file to play To check the supported file formats Supported files and formats Note Ge...

Page 328: ...Depending on the file playback may not be possible even when using the supported formats Related topics Adjusting home network settings Connecting to a Network Home network features Playing content from a computer Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 322 ...

Page 329: ...you connect the TV to a home network via a router The controller should also be renderer compatible A Digital still camera Controller B Router C Modem D Internet Connect the TV to your home network Operate the controller to start playing the content on the TV screen Related topics Adjusting home network settings Connecting to a Network Home network features Playing content from a media server Gett...

Page 330: ...Help Guide Playing content from a media server 06 03_03 html 3 31 2021 7 20 32 AM F 232 100 12 2 Copyright 2021 Sony Corporation 324 ...

Page 331: ...Internet connection diagnostics External device connection diagnostics Picture Sound test If the problem persists try the following Reset restart the TV For details refer to If a full reset restart of the TV is required Check and try Software updates Support Site Troubleshooting Start here Self diagnostics Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a ...

Page 332: ...e control for about 5 seconds until the TV restarts a shutting down message will appear Depending on your model region country you can also press and hold the power button on the remote control for about 2 seconds and then select Restart from the TV screen The TV will turn off and restart automatically after about one minute If the TV does not turn on automatically press the power button on the re...

Page 333: ...e Performing a factory reset will delete all of the TV s data and settings such as Wi Fi and wired network setting information Google Account and other login information Google Play and other installed apps Press the Quick Settings button on the remote control then select Settings System Reset Factory data reset Delete everything If you have set a PIN code on your TV you will be prompted to input ...

Page 334: ...icture quality page If you set Power saving to Low or High the black level will be enhanced Press the Quick Settings button on the remote control then select Settings System Power Energy Power saving to Off to brighten the screen Note Picture quality depends on the signal and content The picture quality may improve if you change it in Picture under Settings Press the Quick Settings button on the r...

Page 335: ...Help Guide No color Dark picture Color is not correct Picture is too bright 08 02_04 html 3 31 2021 7 20 41 AM Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 329 ...

Page 336: ...V Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Check the Motion setting Press the Quick Settings button on the remote control and select Settings Display Sound Picture Motion Motionflow Off Change the current setting of CineMotion to Off Press the Quick Settings button on the remote control and select Settings Display Sound Picture Motion CineMotion Related top...

Page 337: ...Help Guide Distorted picture The screen flickers 08 02_02 html 3 31 2021 7 20 44 AM Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 331 ...

Page 338: ...V In this case the TV might be in demo mode Try exiting demo mode Press the Quick Settings button on the remote control and select Settings System Retail mode settings Disable Demo mode and Picture reset mode Troubleshooting Picture quality screen The screen suddenly changes to a video you do not recognize while watching TV Getting Started Useful features Watching TV Using the TV with Other Device...

Page 339: ...s available Check the Captions settings in Accessibility Option name differs depending on your region country You can select a different option from the current option Troubleshooting Picture quality screen A black box appears on the screen Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 1...

Page 340: ...e TV might be in demo mode Try exiting demo mode Press the Quick Settings button on the remote control and select Settings System Retail mode settings Disable Demo mode and Picture reset mode Troubleshooting Picture quality screen There are banners tickers at the top or bottom of the screen Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings...

Page 341: ... Cable s that supports 18 Gbps Set HDMI signal format to Enhanced format by selecting Settings Channels Inputs External inputs HDMI signal format the HDMI terminal you want to set Check whether the connected device has the latest settings or firmware Availability depends on your model region country Troubleshooting Picture quality screen High resolution HDR pictures are not displayed Getting Start...

Page 342: ...ccess to the displayed function You can check the list of app permissions categorized by TV function and change permission settings for each app Press the Quick Settings button on the remote control select Settings Apps App permissions the desired TV function Troubleshooting Picture quality screen A message about an app asking for permission to access a TV function is displayed Getting Started Use...

Page 343: ... that the cable or cable connector of antenna is not damaged To watch streaming content connect the TV to the Internet Hint For more information please visit the Sony support website Support Site Related topics Using Wi Fi to connect the TV to the Internet Network Connecting to a network using a LAN cable Troubleshooting Broadcast reception Check these things first to troubleshoot your TV receptio...

Page 344: ...s Make sure that the antenna cable is connected to the correct ports at the TV connected devices wall Make sure that the cable is not old or that the inside of the connector is not short circuited Troubleshooting Broadcast reception Block noise or an error message appears and you cannot watch broadcasts Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Net...

Page 345: ...Settings button on the remote control and select Settings Display Sound Picture Motion Motionflow Off Related topics Distorted picture The screen flickers Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Ghosting or double images appear Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubles...

Page 346: ...enna is broken or bent Check if the antenna has reached the end of its serviceable life 3 5 years for normal use 1 2 years at a seaside location Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Only snow noise or a black picture appears on the screen Getting Started Useful features Watching TV Using the TV with Other Devices Connecting t...

Page 347: ...e to obtain better picture and sound reception Option name differs depending on your region country Set Audio filter to Off Low or High to improve sound for analog reception Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Keep the antenna cable away from other connecting cables Related topics Check these things first to troubleshoot your TV reception Troubleshooti...

Page 348: ...rvice The channel is used only for data no picture or sound Contact the broadcaster for transmission details Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Some channels are blank Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232...

Page 349: ...tentionally such as by wind If you are using a TV signal booster adjust its signal gain If equipment such as a TV signal distributor is connected between the antenna and the TV it may affect the TV reception Directly connect the antenna and the TV to check if the reception is improved Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Poor...

Page 350: ...a Upgrade to a higher gain antenna Related topics Check these things first to troubleshoot your TV reception You cannot receive or select channels Some digital cable channels are not displayed Troubleshooting Broadcast reception You cannot view digital channels Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other G...

Page 351: ...ram Check that Signal type is set correctly Press the Quick Settings button then select Settings Channels Inputs Channels Cable Antenna Signal type Antenna Set to receive and select antenna channels Cable Set to receive and select cable channels Related topics Some channels are blank You cannot view digital channels Troubleshooting Broadcast reception You cannot receive or select channels Getting ...

Page 352: ...s Check with your cable company for more information The digital cable channel may be set to Hidden in Show Hide channels Related topics Check these things first to troubleshoot your TV reception You cannot view digital channels Troubleshooting Broadcast reception Some digital cable channels are not displayed Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to...

Page 353: ...ally upscaled versions of standard definition broadcasts The picture is affected by the quality of the signal received which varies between channel and program Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Broadcast HD formats have poor quality Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a...

Page 354: ...s Press the Quick Settings button on the remote control then select Settings Display Sound Audio output Speakers TV speakers If headphones or Bluetooth audio devices are connected sound is not output from the TV speakers or audio system connected via eARC ARC Remove the headphones or disconnect the Bluetooth audio device Related topics No audio or low audio with a home theater system Troubleshooti...

Page 355: ...e Keep the antenna cable away from other connecting cables To avoid TV interference make sure to use an undamaged antenna cable Related topics Distorted sound Troubleshooting Sound Audio noise Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 349 Sear...

Page 356: ...tal audio out to PCM Check if the Digital audio out volume setting of the TV is at maximum Press the Quick Settings button on the remote control then select Settings Display Sound Audio output Digital audio out volume When using HDMI input with Super Audio CD or DVD Audio DIGITAL AUDIO OUT OPTICAL may not provide an audio signal Related topics Audio noise Connecting an audio system Troubleshooting...

Page 357: ...Help Guide No audio or low audio with a home theater system 08 05_03 html 3 31 2021 7 21 37 AM 351 ...

Page 358: ... phones or optical devices When installing an optional device leave some space between the device and TV Set Audio filter to Low or High to improve sound for analog reception Audio filter may not be available depending on your region country Related topics Audio noise Troubleshooting Sound Distorted sound Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a N...

Page 359: ...oth audio device and the TV speakers at the same time To output sound from both an audio system connected via eARC ARC and TV speakers Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions Connecting the TV and audio system using a digital optical cable Setting Digital audio out to PCM For details about digital...

Page 360: ... Guide You want to output sound from the headphones Bluetooth audio device and audio system TV speakers at the same time 08 05_09 html 3 31 2021 7 21 43 AM F 232 100 12 2 Copyright 2021 Sony Corporation 354 ...

Page 361: ...with the A V sync setting Set A V sync to Auto or On Press the Quick Settings button on the remote control then select Settings Display Sound Audio output A V sync If a specific audio system is connected with an HDMI cable You can adjust the output timing of the picture and sound For details about supported models refer to the support site Support Site Related topics Adjusting the AV sync setting ...

Page 362: ...Help Guide You are concerned about a delay between the picture and sound 08 05_10 html 3 31 2021 7 21 46 AM F 232 100 12 2 Copyright 2021 Sony Corporation 356 ...

Page 363: ... audio system To output those sounds from the TV try the following Stop watching the HDMI input device Set eARC mode to Off Press the Quick Settings button on the remote control then select Settings Display Sound Audio output eARC mode Off Set Pass through mode to Off Press the Quick Settings button on the remote control then select Settings Display Sound Audio output Pass through mode Off Trouble...

Page 364: ...t Connect the audio system to the TV s HDMI input terminal bearing the text ARC or eARC ARC Configure the settings as follows Settings Display Sound Audio output eARC mode Auto Settings Display Sound Audio output Speakers Audio system Enable the audio system s eARC feature Related topics Connecting an audio system Troubleshooting Sound You cannot establish an eARC connection Getting Started Useful...

Page 365: ...the Built in MIC Switch is on The voice recognition performance of the built in MIC may also degrade in the following cases When eARC features are enabled When a sound bar is connected When Pass through mode is set to Auto Troubleshooting Sound You cannot use voice search with the built in MIC only TVs with a built in MIC Getting Started Useful features Watching TV Using the TV with Other Devices ...

Page 366: ...t connected to the CENTER SPEAKER IN terminal on the TV you may hear a slight noise from the TV speakers when Speakers is set to Audio system If you are concerned about the noise disable the following setting Press the Quick Settings button on the remote control then select Settings TV center speaker mode in Display Sound Audio output Troubleshooting Sound You can hear a slight noise from the TV s...

Page 367: ... wireless network connection quality varies depending on the distance or obstacles e g wall between the TV and the wireless router environmental interference and the quality of the wireless router In this case use a wired connection for the Internet or try the 5GHz band The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to ...

Page 368: ...21 7 22 00 AM Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Troubleshooting Network Internet home apps The picture and or sound quality from streaming apps is poor Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 362 ...

Page 369: ...t connection with the server Perform Server diagnostics to check if your media server is communicating properly with the TV Press the Quick Settings button on the remote control then select Settings Network Internet Home network Server diagnostics Related topics Home network features The TV cannot connect to the Internet Network Troubleshooting Network Internet home apps Your TV cannot connect to ...

Page 370: ...tic date time in System Date Time Check that the LAN cable and AC power cord mains lead of the router modem has been properly connected Your router modem must first be setup to connect to the Internet Contact your Internet service provider for router modem settings Try using apps later The app content provider s server may be out of service Hint For more information please visit the Sony support w...

Page 371: ...Help Guide You can connect to the Internet but not to certain apps and services 08 06_09 html 3 31 2021 7 22 06 AM F 232 100 12 2 Copyright 2021 Sony Corporation 365 ...

Page 372: ... restart of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV Keep the remote control sensor area clear from obstacles Fluorescent light can interfere with remote control operation try turning off any fluorescent light Check that the orientation of each battery matches the positive and negative sy...

Page 373: ...Ns IEEE802 11b g n There are people or obstacles such as metal objects or walls between the TV and remote control A microwave is being used nearby There is a wireless LAN access point nearby The TV and remote control are unpaired In these cases try the following solutions Use the remote control closer to the TV Remove obstacles between the TV and remote control Use the remote control when a microw...

Page 374: ... supplied Reset the remote control If the remote control does not operate correctly due to poor battery contact or static electricity the problem may be resolved by resetting the remote control Remove the batteries from the remote control Press the power button on the remote control for three seconds Install new batteries into the remote control If the problem persists refer to If a full reset res...

Page 375: ...he remote control does not operate 08 07_01 html 3 31 2021 7 22 09 AM Troubleshooting Remote control accessories The remote control does not operate Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 369 ...

Page 376: ...e remote control backlight Press and hold the VOL button and HOME button on the remote control at the same time for 2 seconds Release when the MIC LED on the remote control lights up twice To enable the remote control backlight again perform the procedure above Troubleshooting Remote control accessories You want to disable the remote control backlight only remote controls that feature backlight Ge...

Page 377: ...he location of the power button on the TV varies depending on your model country region For the location of the button refer to the Reference Guide booklet included with the TV Example of model with the power button under the LED Hint For TV models with 1 button on the TV power button only you can press the power button on the TV to display the operation menu and adjust the volume or change channe...

Page 378: ...21 7 22 15 AM Related topics The remote control does not operate If a full reset restart of the TV is required Home menu Using the Quick Settings Troubleshooting Power The TV cannot be turned off using the remote control Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 372 ...

Page 379: ...e Duration setting of Timer Check if Idle TV power off in Power Energy is activated US CA and MX models only Check if Auto shut off in Power Energy is activated Related topics Timers Clock Troubleshooting Power The TV turns off automatically Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 ...

Page 380: ... is activated Disable the TV auto power on setting in BRAVIA Sync settings Related topics BRAVIA Sync compatible devices Timers Clock Troubleshooting Power The TV turns on automatically Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 374 Search ...

Page 381: ... for about 10 minutes after it is turned on and then turns on again to reduce image retention This is not a malfunction of the TV Turn on the TV again using the remote control and disable picture reset mode Press the Quick Settings button on the remote control and select Settings System Retail mode settings Disable Picture reset mode Troubleshooting Power After turning on the TV it turns off immed...

Page 382: ...s the power button on the TV and check if the TV turns on For the location of the power button refer to the Reference Guide If the TV turns on with this procedure there may be a problem with the remote control Refer to the following topic The remote control does not operate 3 Unplug the AC power cord mains lead Unplug the TV power cord mains lead from the electrical outlet Then press the power but...

Page 383: ... because it takes time to initialize the system Wait for about 10 to 20 seconds then try again Related topics The remote control does not operate If a full reset restart of the TV is required Troubleshooting Power The TV does not turn on Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 377 ...

Page 384: ...teed for all USB devices Also operations differ depending on the USB device features or the video files being played Change the HDMI signal format of the HDMI input that does not display a picture to standard format Press the Quick Settings button on the remote control then select Settings Channels Inputs External inputs HDMI signal format the HDMI input you want to set Related topics Using the TV...

Page 385: ...t select a connected device Check the cable connection Related topics Using the TV with Other Devices Troubleshooting Connected devices You cannot select a connected device Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 379 Search ...

Page 386: ...ks dots or pixelation may appear on the screen due to the digital compression of the source content used by certain digital broadcasts and DVDs The degree of visible artifacts depends on the clarity and resolution of the TV Troubleshooting Connected devices Certain programs on digital sources display a loss of detail Getting Started Useful features Watching TV Using the TV with Other Devices Conne...

Page 387: ...lder some photo images or folders take time to display Each time a USB device is connected to the TV it may take up to a couple of minutes for the photos to display Related topics No picture from a connected device Troubleshooting Connected devices Photo images or folders take time to display Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settin...

Page 388: ...mpatible Make sure that Control for HDMI is set up on the BRAVIA Sync compatible device and BRAVIA Sync settings BRAVIA Sync control is set up on the TV Related topics BRAVIA Sync compatible devices Troubleshooting Connected devices You cannot find a connected BRAVIA Sync HDMI device Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubl...

Page 389: ...ellite box using the TV s remote control Cable satellite box control compatible models have Cable Satellite box setup in Settings Channels Inputs External inputs Troubleshooting Connected devices You cannot turn off the cable satellite box using the TV s remote control Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index...

Page 390: ...dels have Cable Satellite box setup in Settings Channels Inputs External inputs Make sure that your TV supports the external device If you press and hold a button on the remote control the operation may not work Instead try pressing the button repeatedly Depending on the external devices some buttons may not work Related topics How to control the cable satellite box using the TV remote control Tro...

Page 391: ...ot displayed Unsupported files may not be displayed All the folders files may not be displayed depending on the system status Related topics Supported files and formats Troubleshooting Connected devices Some media files in the USB device or server are not displayed Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Oth...

Page 392: ...obile devices are placed nearby radio wave interference is more likely to happen The TV or device may not work on a metal rack due to wireless communication interference For usable communication distances between the TV and other devices refer to the instruction manuals of the devices When multiple Bluetooth devices are connected to the TV the quality of Bluetooth communication may deteriorate Rel...

Page 393: ... bandwidth Digital Content Protection 2 0 2 1 2 2 standards Some pay contents may not be displayed via a source device which does not meet HDCP 2 0 2 1 2 2 standards Troubleshooting Connected devices Some paid content cannot be played Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 ...

Page 394: ...onnecting the AC power cord from the TV for two minutes then turn on the TV If the problem persists disconnect the AC power cord and contact Sony Customer Support with the number of times the Operational response LED flashes Troubleshooting LED The Operational response LED blinks in red Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Tro...

Page 395: ... You can perform a Panel refresh when necessary Press the Quick Settings button on the remote control then select Settings Display Sound Expert panel settings Panel refresh Hint Pixel shift is a feature that helps prevents image retention by automatically moving the image at fixed intervals Under normal circumstances keep this option enabled To reduce image retention we recommend that you turn off...

Page 396: ...olors easily cause image retention Avoid displaying these types of images for long periods of time otherwise image retention may occur Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel You are concerned about an image retention only models equipped with an OLED panel Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 390 ...

Page 397: ...odels equipped with an OLED panel If the whole image or part of the image remains still the screen will gradually become darker to reduce image retention This is a feature to protect the panel and is not a malfunction Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel The screen becomes darker after a certain period of time only models equipped with an OLED p...

Page 398: ...ead is unplugged or the ambient temperature falls outside of the range between 10 C 50 F and 40 C 104 F during the panel refresh the process will not complete and this message will appear Start the procedure again from the beginning Hint The panel refresh process takes about an hour to finish Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel The message Pane...

Page 399: ...n hour to finish A panel refresh can be performed when the room temperature is between 10 C 50 F and 40 C 104 F If any of the following occurs during the panel refresh the process will not finish and a message will be displayed The room temperature falls outside of this range The TV is turned on The power cord is disconnected If the message is displayed check the temperature of the room etc Troubl...

Page 400: ...RW is only to be used for playing back files Other supported files and formats Music Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Photos Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page top F 232 100 12 2 Copyright 2...

Page 401: ...e AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k 3gpp Extension 3gp 3g2 Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf Extension wma Description Sampling Rate WMA9 Standard 8k 11 025k 16k 22 05k 32k 44 1k 48k ogg Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubles...

Page 402: ...Rate MP1L1 MP1L2 MP1L3 MP2L1 MP2L2 32k 44 1k 48k MP2L3 16k 22 05k 24k MP2 5L3 8k 11 025k 12k Extension wav Description Sampling Rate WAV 32k 44 1k 48k 88 2k 96k 176 4k 192k Extension flac Description Sampling Rate FLAC 16k 22 05k 32k 44 1k 48k 88 2k 96k 176 4k 192k Extension aac Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k The use case of LPCM is Hom...

Page 403: ...ase of WAV is 2ch only Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Music Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 397 ...

Page 404: ...0fps 1280x720 60fps MPEG2PS mpg mpe mpeg Subtitle Type External Video Codec Profile Level MPEG2 MP HL MP H14L MP ML Audio Codec MPEG1L1 MPEG1L2 LPCM AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps MPEG2TS Extension m2t Subtitle Type Internal Except for Brazilian models External For Brazilian models only Video Codec Profile Level MPEG2 MP HL MP H14L MP ML...

Page 405: ...e Rate 1920x1080 60fps MP4 mp4 Subtitle Type External Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 AC4 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 120fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x108...

Page 406: ...i Subtitle Type External Video Codec Profile Level Xvid Audio Codec MPEG1L1 MPEG1L2 MPEG1L3 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level Motion JPEG Audio Codec μ LAW PCM U8 PCM S16LE Max Min Resolution 1280x720 QCIF 176x144 Max Frame Rate 1280x720 30fps Asf asf wmv Subtitle Type External Video Codec Profile Level VC1 A...

Page 407: ...PEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP8 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP9 Profile 0 Profile 2 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 H...

Page 408: ...20x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps MOV mov Subtitle Type External Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3...

Page 409: ...ution 1280x720 QCIF 176x144 Max Frame Rate 1280x720 30fps WebM webm Subtitle Type External Video Codec Profile Level VP8 Audio Codec Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP9 Profile 0 Profile 2 Audio Codec Vorbis Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60fps Other supported files and form...

Page 410: ...Help Guide Videos 04 01 03_03 html 3 31 2021 7 23 18 AM Copyright 2021 Sony Corporation 404 ...

Page 411: ...2k 44 1k 48k AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k AC3 32k 44 1k 48k AC4 44 1k 48k E AC3 32k 44 1k 48k Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k WMA9 8k 11 025k 16k 22 05k 32k 44 1k 48k DTS core 32k 44 1k 48k μ LAW 8k PCM U8 8k PCM S16LE 11 025k 16k 44 1k PCM S16BE 11 025k 16k 44 1k Other supported files and formats Photos Music Videos Getting Started Useful features ...

Page 412: ...r videos 04 01 03_04 html 3 31 2021 7 23 21 AM External subtitles Using the TV with Other Devices USB devices Supported files and formats Audio sampling rates for videos Go to page top F 232 100 12 2 Copyright 2021 Sony Corporation 406 ...

Page 413: ...p srt MicroDVD sub txt SubViewer sub SAMI smi sami DVD Subtitle System txt Other supported files and formats Photos Music Videos Audio sampling rates for videos Using the TV with Other Devices USB devices Supported files and formats External subtitles Getting Started Useful features Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Other Go to page ...

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