Repairing the Device Software
If you forget your screen unlock password, PIN, or pattern, you can use the device repair
feature in Xperia™ Companion to erase the security layer. You need to provide your
Google account login details to perform this operation. By running the repair feature, you
reinstall software for your device and you may lose some personal data in the process.
If you can’t turn off your device before performing a software repair, force it to shut down.
When you receive a new Google™ account username or password, you might not be able to
use them to log in to and recover your device for 72 hours.
To Repair the Device Software Using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ account username
and password. Depending on your security settings, you may need to enter them in order to
restart the device after a software repair.
If your device seems to have frozen, restarts repeatedly or doesn’t start at all after you
updated the Xperia™ software or after you performed a software repair or a factory data
reset, try forcing the device to shut down then try turning it back on. If the problem still
exists, force the device to shut down then perform a software repair by following the
steps below:
1
Make sure Xperia™ Companion is installed on your PC or Mac
®
.
2
Open the Xperia™ Companion software on the computer and click on
Software
repair
on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
Help us improve our software
You can enable the sending of usage info from your device so that Sony Mobile can
receive anonymous bug reports and statistics that help improve our software. None of
the information gathered includes personal data.
To allow the sending of usage info
1
From your Homescreen, tap .
2
Find and tap
Settings
>
About tablet
>
Usage info settings
.
3
Mark the
Send usage info
checkbox if it is not already marked.
4
Tap
Agree
.
Warranty, SAR, and Usage Guidelines
For information about warranty, SAR (Specific Absorption Rate), and safety guidelines,
please read the Important information provided under
Settings
>
About phone
>
Legal
information
on your device.
Recycling Your Device
Got an old device lying around the house? Why not recycle it? By doing so, you will help
us reuse its materials and components, and you’ll protect the environment, too! Find out
more about the recycling options in your region at
Legal information
Sony SGP611/SGP612
This User guide is published by Sony Mobile Communications Inc. or its local affiliated company, without any
warranty. Improvements and changes to this User guide necessitated by typographical errors, inaccuracies of
current information, or improvements to programs and/or equipment, may be made by Sony Mobile
Communications Inc. at any time and without notice. Such changes will, however, be incorporated into new
120
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