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Sony XBR43X800H, Manual

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Sony XBR43X800H Manual Download Page 158

Help Guide

file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/print.html[2/4/2020 11:58:20 AM]

1

If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked
Questions for Troubleshooting pages.

Note

When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even
if you press the power button on the remote control or the TV. This is because it takes time to

initialize the system. Wait for about 10 to 20 seconds, then try again.

Related topics

Using the remote control
Using the remote control microphone

[154] Troubleshooting | Remote control/accessories

You want to disable the remote control backlight.

(only remote controls that feature backlight)

You can turn off the remote control backlight.

Press and hold the VOL - button and HOME button on the remote control at the same time

for 2 seconds.

Release when the MIC LED on the remote control lights up twice.
To enable the remote control backlight again, perform the procedure above.

[155] Troubleshooting

Power

The TV cannot be turned off using the remote control.
The TV turns off automatically.
The TV turns on automatically.
After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)
The TV does not turn on.

151

Summary of Contents for XBR43X800H

Page 1: ...ails see Using the Help Guide Design and specifications are subject to change without notice This manual includes descriptions for all models countries regions Descriptions for features not supported in some models countries regions are also included Selected Topics Recommended Topics Settings Using the remote control Using the TV menu Home menu Using the Quick Settings Getting Started Watching TV...

Page 2: ...E180100121 w en 003 index html 2 4 2020 11 57 56 AM If you want to print the complete Help Guide see Help Guide Print Version For troubleshooting information you can also refer to the Frequently Asked Questions on our support site Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation ...

Page 3: ...he remote controlmicrophone 169 Using the built in MIC only TVs witha built in MIC 282 Keeping the TV updated 209 Introducing Android TV 210 Displaying the picture in a smallscreen 171 Installing apps from the Google PlayStore 173 Moving apps to a USB memorydevice 255 Viewing Internet media 257 Enjoying safe apps and videostreaming services Security restrictions 285 Basic Operations 201 Home menu ...

Page 4: ...e TV 220 Computers cameras and camcorders 222 Connecting a computer and viewing stored content 251 Connecting a camera or camcorder and viewing stored content 253 Computer video signal specifications 296 Audio system such as an AV receiver or sound bar 223 Outputting audio from an audio system 298 Connecting an audio system 300 Adjusting an audio system 303 Using the TV as a center speaker only mo...

Page 5: ...rom a media server 332 Settings 4 Watching TV 182 Display Sound 184 Network Internet 186 Accounts Sign In 187 Apps 188 Device Preferences 189 Remotes Accessories 192 Timers 193 Troubleshooting 21 Start here 229 Self diagnostics 333 Software updates 162 If a full reset restart of the TV isrequired 259 Frequently Asked Questions for Troubleshooting 196 Picture quality screen 230 No color Dark pictur...

Page 6: ...53 Sound 235 No sound but good picture 354 Audio noise 355 No audio or low audio with a home theater system 356 Distorted sound 357 You want to output sound from both the headphones Bluetooth audio device audio system and the TV speakers 358 You are concerned about a delay between the picture and sound 360 No TV sounds such as operation sound or audio response 362 You cannot establish an eARC conn...

Page 7: ...a loss of detail 380 Photo images or folders take time to display 381 You cannot find a connected BRAVIA Sync HDMI device 382 You cannot turn off the cable satellite box using the TV s remote control 383 An external device such as a cable satellite box cannot be controlled via the IR Blaster or the TV s remote control IR Blaster compatible models or cable satellite box control compatible models on...

Page 8: ...o the internet otherwise the built in Help Guide is displayed Note To use the latest features described in the Help Guide you may need to update the TV s software For details about software updates see the Software updates page The names of settings in the Help Guide may differ from those displayed on the TV depending on the TV s release date or your model country region The images and illustratio...

Page 9: ... Reference Guide or the Sony website This Help Guide is written for all regions countries Some descriptions contained in this Help Guide do not apply to some regions and countries Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Getting Started Using the Help Guide Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 2 ...

Page 10: ...e is available for TVs in which the included remote control has a Microphone button or The Google Assistant button Displaying the picture in a small screen Installing apps from the Google Play Store Adjusting the picture quality Adjusting the sound quality Getting Started Recommended Topics Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting...

Page 11: ...els Parental controls and External inputs etc Display Sound Picture Screen Sound and Audio output etc Network Internet Accounts Sign In Google and Add account etc Apps Device Preferences Date time Language Sound Home screen Accessibility LED indicator and Power etc Remotes Accessories Remote control and Bluetooth settings etc Timers Timer and Sleep timer etc Getting Started Watching TV Using the T...

Page 12: ...e Settings file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 07 html 2 4 2020 11 58 01 AM Settings Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 5 ...

Page 13: ...For descriptions of the remote control buttons refer to the Functions of the remote control buttons Use the Up Down Left and Right buttons to focus on the desired item Press the center of the Enter button to select the item currently in focus To return to the previous screen Press the BACK button Hint If you move or operate the remote control in a dark room the remote control will light up Backlig...

Page 14: ...11 58 02 AM Functions of the remote control buttons Using the remote control microphone The remote control does not operate Connecting to a Network You want to disable the remote control backlight only remote controls that feature backlight Getting Started Remote control Using the remote control Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 7 ...

Page 15: ...button while watching a TV broadcast The TV menu is displayed at the bottom of the screen Move the focus left or right and select the program you want to watch If you move the focus down and select TV control or Remote control options available while you are watching will be displayed You can also select options such as Digital or Cable to change the displayed Channel list The displayed options va...

Page 16: ...ellite box If you configured a cable satellite box in the initial setup you can press the TV button to display the channel list of the cable satellite box You can also operate the cable satellite box with the control panel displayed when you select Remote control Cable satellite box control compatible models have Cable Satellite box setup in Settings Watching TV External inputs Getting Started Bas...

Page 17: ...hen microphone on the Home Screen is selected whether the remote control microphone or the built in MIC is used depends on your region country language situation For voice search refer to the Using the remote control microphone page Notifications Displayed when there is a notification such as a connection issue This also includes notifications from BRAVIA such as software updates and low battery l...

Page 18: ... Play Next may not be displayed Channels D The rows under Apps B are called Channels Here you can watch recommended content from video streaming services Hint The recent history of channels watched is displayed in TV You can add content to Play Next by selecting content on any channel and pressing and holding the Enter button on the remote control You can move some of the channels under Channels D...

Page 19: ...TML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 01 03_10 html 2 4 2020 11 58 05 AM Frequently Asked Questions for Troubleshooting Getting Started Basic Operations Home menu Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 12 ...

Page 20: ...connected devices You can also display Settings from Quick Settings Note The menus displayed in the TV settings vary depending on your model region country Press the Quick Settings button on the remote control Move the focus to change a setting or select it To change the settings that are displayed Press the Quick Settings button on the remote control Move the focus left or right and select Edit S...

Page 21: ...ect Move use Left Right on the remote control to move the item to the desired position and then press the Enter button on the remote control With BRAVIA notifications in Quick Settings you can check if there are notifications such as software updates and low battery levels in the remote control Getting Started Basic Operations Using the Quick Settings Go to page top E 180 100 12 1 Copyright 2020 S...

Page 22: ...ng Started Recommended Topics Using the Help Guide Remote control Connecting terminal Using voice recognition features Keeping the TV updated Introducing Android TV Basic Operations Accessibility features Support Site Trademark information Getting Started Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top 15 Search ...

Page 23: ...elp Guide Getting Started file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 01 html 2 4 2020 11 58 08 AM E 180 100 12 1 Copyright 2020 Sony Corporation 16 ...

Page 24: ... 02 html 2 4 2020 11 58 10 AM Help Guide Watching TV Print Watching TV Watching TV programs Useful features when watching TV Watching TV Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 17 Search ...

Page 25: ... Cable satellite box Displaying the iPhone smartphone or iPad tablet app screen on the TV Computers cameras and camcorders Audio system such as an AV receiver or sound bar Bluetooth devices BRAVIA Sync compatible devices Viewing pictures in 4K 8K from compatible devices Using the TV with Other Devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Trou...

Page 26: ...Help Guide Using the TV with Other Devices file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 html 2 4 2020 11 58 11 AM 19 ...

Page 27: ...nnecting to a Network Print Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a wireless connection Home network features Connecting to a Network Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 20 Search ...

Page 28: ...eshooting Start here Experiencing trouble Start here Picture quality screen Keyboard Broadcast reception Sound Network Internet home apps Remote control accessories Power Connected devices LED Troubleshooting Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 21 Search ...

Page 29: ...Help Guide Troubleshooting file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 html 2 4 2020 11 58 14 AM 22 ...

Page 30: ... Picture display Picture in picture 4K 8K pictures HOME menu Picture Date time Language Expert panel settings Pixel shift Panel refresh Sound voice Voice search using Sound Remote control Remote control using Voice search HOME Quick Settings Inputs SYNC MENU Connections Bluetooth Google Cast BRAVIA Sync Internet Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Se...

Page 31: ...s Blu ray DVD players connecting USB memory devices etc Computers Digital cameras camcorders Audio systems Apps Moving to USB memory devices Google Play Store YouTube Netflix File playback Computers Supported files and formats Digital cameras camcorders Other Restart System software update Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 24 ...

Page 32: ...s on the remote control 12 Middle buttons on the remote control 13 Lower buttons on the remote control 14 Connecting terminal 15 Using voice recognition features 16 Using the remote control microphone 17 Using the built in MIC only TVs with a built in MIC 18 Keeping the TV updated 19 Introducing Android TV 20 Displaying the picture in a small screen 21 Installing apps from the Google Play Store 22...

Page 33: ... USB devices 46 Playing content stored on a USB device 47 Information about USB devices used for storing photos and music 48 Supported files and formats 49 Photos 50 Music 51 Videos 52 Audio sampling rates for videos 53 External subtitles 54 Blu ray and DVD players 55 Connecting a Blu ray or DVD player 56 Watching Blu ray and DVD discs 57 Cable satellite box 58 Connecting a cable satellite box 59 ...

Page 34: ...for BRAVIA Sync compatible devices 78 Adjusting BRAVIA Sync settings 79 Viewing pictures in 4K 8K from compatible devices 80 Viewing pictures in 4K resolution 81 Settings for viewing pictures in 4K resolution with higher quality 82 Viewing pictures in 8K resolution 8K models only 83 Settings for viewing pictures in 8K resolution 8K models only 84 Connecting to a Network 85 Connecting to a network ...

Page 35: ...tom of the screen 114 High resolution HDR pictures are not displayed 115 A message about an app asking for permission to access a TV function is displayed 116 OLED panel only models equipped with an OLED panel 117 The screen becomes darker after a certain period of time only models equipped with an OLED panel 118 The message Panel refresh did not finish is displayed only models equipped with an OL...

Page 36: ...d the TV speakers 141 You are concerned about a delay between the picture and sound 142 No TV sounds such as operation sound or audio response 143 You cannot establish an eARC connection 144 You cannot use voice search with the Google Assistant with the built in MIC only TVs with a built in MIC 145 You can hear a slight noise from the TV speakers only models with TV center speaker mode 146 Network...

Page 37: ...emote control 167 An external device such as a cable satellite box cannot be controlled via the IR Blaster or the TV s remote control IR Blaster compatible models or cable satellite box control compatible models only 168 Some media files in the USB device or server are not displayed 169 Operation cuts out or a device does not work 170 Some paid content cannot be played 171 LED 172 The illumination...

Page 38: ...e search have a Microphone button or The Google Assistant button and a built in microphone By speaking into the microphone you can search for various content Press the Microphone button or The Google Assistant button The LED on the remote control will light up Speak into the microphone Speech examples may be displayed depending on your model Search results are displayed when you speak into the mic...

Page 39: ... of remote control supplied with the TV and the availability of a remote control with a built in microphone varies depending on your model region country An optional remote control is available in some models regions countries 4 Getting Started Recommended Topics Displaying the picture in a small screen You can display the picture that you are watching TV programs or content from HDMI connected de...

Page 40: ...OME button to display the Home Menu A message for the small screen is displayed at the top of the screen In the small screen display message select Open Use the buttons under the small screen to close the small screen or return to full screen The image below is a visual representation and may vary from the actual screen 5 Getting Started Recommended Topics Installing apps from the Google Play Stor...

Page 41: ...lly installed and added Its icon appears in the list of installed apps allowing you to launch it About paid apps There are free apps and paid apps in the Google Play Store To purchase a paid app a prepaid Google Play gift card code or credit card information is required You can purchase a Google Play gift card from various retailers To delete an app Press the HOME button select Apps icon from the ...

Page 42: ...ou can change the following settings Picture Adjust the picture settings such as Brightness Color and Hue Basic You can set the following Picture mode Change the picture quality according to the content you are watching such as movies or sports For details refer to Picture advanced settings Reset picture settings for Reset the picture settings for the current picture mode to the factory default Au...

Page 43: ...ideos smoothly If you select Custom you can adjust Smoothness and Clearness CineMotion Optimizes picture quality based on video content such as movies and computer graphics Smoothly reproduces the motion of filmed images images recorded at 24 frames per second such as movies Video signal You can set the following HDR mode Picture that is suitable for a High Dynamic Range signal HDMI video range Se...

Page 44: ... Display area Adjust the viewable screen area Screen position Adjust the vertical and horizontal screen position 7 Getting Started Recommended Topics Adjusting the sound quality You can configure various settings related to the TV s sound such as sound quality and sound mode Note The actual display may vary or some settings may not be available depending on your model country region TV settings an...

Page 45: ...djust the speaker balance TV position Output sound from the TV speakers according to the position of the TV Reset Return all sound settings to factory default settings Audio output Adjust for headphones and audio system You can configure settings such as those below Speakers Select TV or external speakers TV center speaker mode Use the TV speaker as the center speaker of the home theater system Au...

Page 46: ...ting Dolby Digital Plus and ARC If you use ARC and optical audio out select Dolby Digital Dolby Digital Plus will be muted over optical audio out 8 Getting Started Using the Help Guide This Help Guide explains how to use this TV You can also refer to the Setup Guide for descriptions about TV installation and the Reference Guide for parts descriptions specifications and wall mounting of this TV Hel...

Page 47: ...ny website This Help Guide is written for all regions countries Some descriptions contained in this Help Guide do not apply to some regions and countries Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network 9 Getting Started Remote control Using the remote control Functions of the remote control buttons This section explains the remote cont...

Page 48: ...information see the related topics below or Frequently Asked Questions on the Sony Support Site Frequently Asked Questions for Troubleshooting Related topics Functions of the remote control buttons Using the remote control microphone The remote control does not operate Connecting to a Network You want to disable the remote control backlight only remote controls that feature backlight 11 Getting St...

Page 49: ... EXIT Return to the previous screen or exit from the menu When an Interactive Application service is available press to exit from the service NETFLIX Only on limited region country TV model Access the NETFLIX online service Google Play Access the Google Play online service For details refer to Installing apps from the Google Play Store page Related topics Middle buttons on the remote control Lower...

Page 50: ...or voice search e g Search various content by voice For details refer to Using the remote control microphone page Quick Settings Display Quick Settings For details refer to Using the Quick Settings page Up Down Left Right Enter Navigation D Pad On screen menu navigation and selection BACK Return to the previous screen HOME Display the TV Home Menu For details refer to Home menu page TV Switch to a...

Page 51: ... off by pressing and holding MUTE CH Channel Select the channel AUDIO Select multilingual source sound or dual sound for the program currently being viewed depending on program source SUBTITLE CC Turn subtitles on or off when the feature is available HELP Display the Help menu Help Guide can be accessed from here Fast rewind Play Fast forward Pause Stop Operate media contents on the TV and connect...

Page 52: ...devices beside it In such a case connect it to the other USB input REMOTE IR IN REMOTE Connects to the Home Controller These jacks are for receiving the external control signal Enables extended control of the TV using RS 232C via the RS 232C and IR IN jacks RS 232C Connects to the RS 232C terminal of the home controller IR IN Connects to the IR out terminal of the home controller Note Take care to...

Page 53: ...urn Channel Audio Return Channel Connect your audio system to the HDMI IN eARC ARC to route TV audio to your audio system It is a feature that sends audio to an audio system that supports eARC ARC through an HDMI cable If the audio system does not support eARC ARC you need to connect with DIGITAL AUDIO OUT OPTICAL Note When connecting with eARC use an HDMI cable with Ethernet HDMI IN 8K 4K 120 Hz ...

Page 54: ...s if your device only has video output jacks When connecting mono equipment connect to the L MONO audio jack socket For an external device which has only SCART AV OUT use a SCART RCA adaptor COMPONENT IN Connects to DVD Player with component output Connects to the component jacks if your device has a component video output CENTER SPEAKER IN To use your TV speakers as the center speaker connect the...

Page 55: ...ntent Press the Microphone button or The Google Assistant button The LED on the remote control will light up Speak into the microphone Speech examples may be displayed depending on your model Search results are displayed when you speak into the microphone Hint If you press microphone or The Google Assistant on the remote control and say Voice hints information about how to speak and available voic...

Page 56: ... control is available in some models regions countries 18 Getting Started Using voice recognition features Using the built in MIC only TVs with a built in MIC The built in MIC may not be available depending on your region country language For details about languages that support the built in MIC feature refer to the following Sony support website https www sony net tv hf us Hint The URL is subject...

Page 57: ...MIC LED located at the right side of the TV bottom Lights up amber when Ok Google detection is enabled To use the built in MIC enable the following setting Press the HOME button select Settings Device Preferences Google Assistant Ok Google detection Note An Internet connection is required to use the built in MIC Hint When the built in MIC is enabled the built in MIC LED lights up in amber even whe...

Page 58: ... you are watching TV programs or content from HDMI connected devices as a small screen in the corner The position of the small screen varies depending on your TV Displaying the picture as a small screen When watching a TV program press the TV button select TV control or Remote control in TV menu and then select Picture in picture When watching content from external input press the DISPLAY button a...

Page 59: ...al representation and may vary from the actual screen 22 Getting Started Introducing Android TV Installing apps from the Google Play Store You can install apps from the Google Play Store to the TV just like you do with smartphones and tablets Note You can only install apps that are compatible with TVs They may differ from apps for smartphones tablets An Internet connection and Google account are r...

Page 60: ... Store To purchase a paid app a prepaid Google Play gift card code or credit card information is required You can purchase a Google Play gift card from various retailers To delete an app Press the HOME button select Apps icon from the Home menu select Google Play Store from the apps list and select My Apps If the supplied remote control has an APPS button you can press the APPS button to display t...

Page 61: ...shed press the HOME button then select Settings Apps Select the app that you want to move to the USB memory device Select the USB memory device from the used storage The app is moved to the USB memory device Hint Repeat steps 4 to 6 to move additional apps to the USB memory device To remove a USB memory device Press the HOME button select Settings Device Preferences Storage the desired USB memory ...

Page 62: ...ices Security restrictions Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Home menu 25 Getting Started Introducing Android TV Enjoying safe apps and video streaming services Security restrictions You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources or age restrictions on programs and...

Page 63: ...s How the LED lights up 27 Getting Started Basic Operations Home menu The screen displayed when you press the HOME button on the remote control is called the Home Menu From the Home Menu you can search for content and select recommended content apps and settings Search Notifications Inputs Timers and Settings A Microphone On screen keyboard Use the microphone on the remote control the built in MIC...

Page 64: ...o favorites If you select an added app and press and hold the Enter button on the remote control you can change the sort order or remove a favorite If you select a TV app you can watch TV broadcasts or input Play Next C Displays what you can watch next depending on the content Note If there is no applicable content Play Next may not be displayed Channels D The rows under Apps B are called Channels...

Page 65: ...g the built in tuner Note The displayed screen and menus may vary depending on what you are watching and your model country region Press the TV button while watching a TV broadcast The TV menu is displayed at the bottom of the screen Move the focus left or right and select the program you want to watch If you move the focus down and select TV control or Remote control options available while you a...

Page 66: ...odels have Cable Satellite box setup in Settings Watching TV External inputs 29 Getting Started Basic Operations Using the Quick Settings If you press the Quick Settings button on the remote control you can quickly access features such as Picture mode Sleep timer and Picture Off on the current screen and settings such as Speakers depending on the connected devices You can also display Settings fro...

Page 67: ...ery levels in the remote control 30 Getting Started Basic Operations Selecting inputs To use devices such as a Blu ray DVD player or USB flash drive connected to the TV or to watch TV after such use you will need to switch the input If you edit the items and add apps you will be able to switch to those apps in the input selection screen Press the INPUT button repeatedly to select the connected dev...

Page 68: ...V button on the remote control Switching from the Home Menu Press the HOME button then select the input source from Inputs 31 Getting Started Basic Operations Changing the picture and sound quality to your preferences Adjusting the picture quality Picture advanced settings Adjusting the sound quality Sound advanced settings 32 Getting Started Basic Operations Changing the picture and sound quality...

Page 69: ...For details refer to Picture advanced settings Reset picture settings for Reset the picture settings for the current picture mode to the factory default Auto picture mode Automatically selects the picture mode based on the content being viewed Netflix calibrated mode Adjusts the picture to a quality close to that intended by the content creator when watching Netflix Light sensor Optimizes brightne...

Page 70: ...oothly reproduces the motion of filmed images images recorded at 24 frames per second such as movies Video signal You can set the following HDR mode Picture that is suitable for a High Dynamic Range signal HDMI video range Select the signal range for HDMI input Color space Change the color reproduction range Adv color temperature You can set the following Adv color temperature Basic Finely adjust ...

Page 71: ...picture and sound quality to your preferences Picture advanced settings This page introduces various settings for the features you can configure in Picture settings Note The actual display may vary or some settings may not be available depending on your model country region and the content you are watching Picture mode settings Setting Description Vivid Picture with enhanced edges and contrast Sta...

Page 72: ...ack level Black adjust Enhance the black in images for stronger contrast Adv contrast enhancer Automatically adjusts the contrast based on picture brightness Auto local dimming Optimizes contrast by adjusting brightness in individual sections of the screen X tended Dynamic Range Adjust peak luminance for the brightest whites and blackest blacks Peak luminance Adjust peak luminance for the brightes...

Page 73: ...usting the picture quality 34 Getting Started Basic Operations Changing the picture and sound quality to your preferences Adjusting the sound quality You can configure various settings related to the TV s sound such as sound quality and sound mode Note The actual display may vary or some settings may not be available depending on your model country region TV settings and the connected device Press...

Page 74: ...ry default settings Audio output Adjust for headphones and audio system You can configure settings such as those below Speakers Select TV or external speakers TV center speaker mode Use the TV speaker as the center speaker of the home theater system Audio system prioritization If enabled this automatically switches the audio output to a BRAVIA Sync compatible audio system when the TV is turned on ...

Page 75: ... ARC and optical audio out select Dolby Digital Dolby Digital Plus will be muted over optical audio out 35 Getting Started Basic Operations Changing the picture and sound quality to your preferences Sound advanced settings This page introduces various settings for the features you can configure in Sound Note The actual display may vary or some settings may not be available depending on your model ...

Page 76: ...nels only for Dolby Digital audio MPEG audio level Adjusts MPEG audio sound level HE AAC Dynamic Range Compensates for audio level difference between channels only for HE AAC audio HE AAC audio level Adjusts HE AAC audio sound level Related topics Adjusting the sound quality 36 Getting Started Basic Operations How the LED lights up Certain colors will appear at the bottom center of your TV indicat...

Page 77: ...s detected and the TV is communicating with the server The lighting pattern of this LED changes depending on the status of communication with the server If there is Illumination LED in the menu The illumination LED is in the front center of the TV and the built in MIC LED is in the right side of the illumination LED only TVs with a built in MIC The built in MIC may not be available depending on yo...

Page 78: ...sibility features in Accessibility such as a text to speech function for on screen text zooming to make text easier to read and subtitles Note Some features do not apply depending on your model region country Press the HOME button then select Settings Device Preferences Accessibility to configure the user assistive features Accessibility has a shortcut function so you can turn it on or off by pres...

Page 79: ... Guide please visit the Sony support website USA http www sony com tvsupport Canada http www sony ca support Brazil http esupport sony com BR Latin America http esupport sony com ES LA Philippines http www sony asia com support 39 Getting Started Trademark information Vewd Core Copyright 1995 2020 Vewd Software AS All rights reserved The Bluetooth word mark and logos are registered trademarks owne...

Page 80: ...emarks are the property of their respective owners 40 Watching TV Watching TV programs Useful features when watching TV 41 Watching TV Watching TV programs Using the program guide Using interactive broadcast TV services 42 Watching TV Watching TV programs Using the program guide You can quickly find your preferred programs This function is available only for digital broadcasts and depends on your ...

Page 81: ...g interactive broadcast TV services To use Ginga service Ginga models only Ginga models have Channel setup Ginga in Settings Watching TV Channels Ginga also known as DTVi Interactivity provides extended programming content information such as sports statistics soap opera chapters and characters publicity merchandising weather information and news through high quality digital text and graphics alon...

Page 82: ... For details refer to Display Sound Picture in picture Operate the Home menu while the content you are watching is displayed in a corner of the screen For details refer to Displaying the picture in a small screen 45 Using the TV with Other Devices USB devices Blu ray and DVD players Cable satellite box Displaying the iPhone smartphone or iPad tablet app screen on the TV Computers cameras and camco...

Page 83: ...SB device connected to the TV has a power switch turn it on Press the HOME button and select Apps icon from the Home menu then select Media Player If the supplied remote control has an APPS button you can press the APPS button Select the USB device name Select the folder and select the file to play To check the supported file formats Supported files and formats Note Some photo images or folders ta...

Page 84: ...used for storing photos and music The USB ports on the TV support FAT16 FAT32 exFAT and NTFS file systems When connecting a Sony digital still camera to the TV with a USB cable USB connection settings on your camera need to be set to Auto or Mass Storage mode If your digital still camera does not work with your TV try the following Set the USB connection settings on your camera to Mass Storage Cop...

Page 85: ...rates for videos External subtitles 50 Using the TV with Other Devices USB devices Supported files and formats Photos Use case USB Home Network File Format Extension JPEG jpg jpe jpeg ARW arw ARW is only to be used for playing back files Other supported files and formats Music Videos Audio sampling rates for videos External subtitles 51 Using the TV with Other Devices USB devices Supported files a...

Page 86: ...HE AAC v1 v2 24k 32k 44 1k 48k 3gpp Extension 3gp 3g2 Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf Extension wma Description Sampling Rate WMA9 Standard 8k 11 025k 16k 22 05k 32k 44 1k 48k ogg Extension ogg Description Sampling Rate Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k Other Description Sampling Rate LPCM 32k 44 1k 48k Extension mp3 Descrip...

Page 87: ...76 4k 192k Extension flac Description Sampling Rate FLAC 16k 22 05k 32k 44 1k 48k 88 2k 96k 176 4k 192k Extension aac Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k The use case of LPCM is Home Network only The use case of WAV is 2ch only Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles 52 Using the TV ...

Page 88: ... Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps MPEG2TS Extension m2t Subtitle Type Internal Except for Brazilian models External For Brazilian models only Video Codec Profile Level MPEG2 MP HL MP H14L MP ML Audio Codec MPEG1L1 MPEG1L2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Extens...

Page 89: ...L5 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 AC4 LPCM Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p 1920x1080 120fps Video Codec Profile Level HEVC H 265 MP L5 1 Main10 L5 1 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 AC4 E AC3 Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p 1920x1080 120fps This line includes the XAVC S format use case The m...

Page 90: ...Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1...

Page 91: ... Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps MOV mov Subtitle ...

Page 92: ...m Subtitle Type External Video Codec Profile Level VP8 Audio Codec Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP9 Profile 0 Profile 2 Audio Codec Vorbis Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60fps Other supported files and formats Photos Music Audio sampling rates for videos External subtitle...

Page 93: ... 48k Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k WMA9 8k 11 025k 16k 22 05k 32k 44 1k 48k DTS core 32k 44 1k 48k μ LAW 8k PCM U8 8k PCM S16LE 11 025k 16k 44 1k PCM S16BE 11 025k 16k 44 1k Other supported files and formats Photos Music Videos External subtitles 54 Using the TV with Other Devices USB devices Supported files and formats External subtitles Use case USB File Format Extension SubStation ...

Page 94: ...he TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Connect a Blu ray DVD player to the TV Use a connection method below based on the terminals available on your TV Note The available terminals depend your model region country Hint You can also connect a cable satellite box in the same way as a Blu ray DVD player HDMI connection For optimum picture quality we recomm...

Page 95: ...has component video jacks sockets connect them to the TV using a component video cable and an audio cable A Blu ray DVD player same as connecting a cable satellite box B Component video cable not supplied C Audio cable not supplied Composite connection If your Blu ray DVD player has composite jacks sockets connect them using a composite video audio cable A Blu ray DVD player same as connecting a c...

Page 96: ... your player on the TV Turn on the connected Blu ray DVD player Press the INPUT button repeatedly to select the connected Blu ray DVD player Start playback on the connected Blu ray DVD player Hint If you connect a BRAVIA Sync compatible device with an HDMI connection you can operate it by simply using the TV s remote control You can also press the DISPLAY button on the remote control while watchin...

Page 97: ...ing the TV remote control Cable satellite box control compatible models have Cable Satellite box setup in Settings Watching TV External inputs Enabling Cable Satellite box control setup in Cable Satellite box setup allows you to operate a cable satellite box using the TV s remote control Press the HOME button then select Settings Watching TV External inputs Cable Satellite box setup Cable Satellit...

Page 98: ...you to display cast your favorite websites and app screens on your mobile device directly to the TV Using Google Cast Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to Launch a Google Cast supported app on the mobile device Select the cast icon in the app Select the TV as the cast destination The screen of the mobile device is displayed on ...

Page 99: ...e HomeKit Available operations vary depending on the version of the app and software Note An internet connection is required to use AirPlay Operation of a mobile device such as iPhone or iPad varies depending on the OS version iPhone iPad AirPlay and HomeKit are trademarks of Apple Inc registered in the U S and other countries Related topics Connecting to a network using a LAN cable Using Wi Fi to...

Page 100: ...ile formats Supported files and formats Note For optimum picture quality we recommend that you set your computer to output video signals according to one of the settings listed in Computer video signal specifications Depending on the connection status the image may be blurred or smeared In this case change the computer s settings and select another input signal from the Computer video signal speci...

Page 101: ...still camera camcorder Start playback on the connected digital still camera camcorder To check the supported file formats Supported files and formats Hint If you connect a BRAVIA Sync compatible device you can operate it by simply using the TV s remote control Make sure that the device is BRAVIA Sync compatible Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack ...

Page 102: ...d may not be displayed correctly depending on your connection status In this case change the computer s settings and select a different input signal in Supported computer input signals 66 Using the TV with Other Devices Audio system such as an AV receiver or sound bar Outputting audio from an audio system Connecting an audio system Adjusting an audio system Using the TV as a center speaker only mo...

Page 103: ...e HDMI terminal bearing the text eARC ARC For connection methods refer to the Connecting an audio system page Related topics Pass through audio formats supported with eARC 68 Using the TV with Other Devices Audio system such as an AV receiver or sound bar Connecting an audio system See the illustrations below to connect an audio system such as an AV receiver or sound bar Note The available termina...

Page 104: ...lied C AV receiver or sound bar D HDMI cable with Ethernet not supplied We recommend authorized Premium High Speed HDMI Cable s bearing the HDMI logo Press the HOME button then select Settings Display Sound Audio output eARC mode Auto Select Speakers Audio system Enable the audio system s eARC feature Refer to the instruction manual of the device Adjusting an audio system Note You cannot select eA...

Page 105: ...No sound but good picture No audio or low audio with a home theater system 69 Using the TV with Other Devices Audio system such as an AV receiver or sound bar Adjusting an audio system After connecting an audio system to the TV adjust the TV s audio output from the audio system Adjusting an audio system connected with an HDMI cable or digital optical cable After connecting the TV to your audio sys...

Page 106: ... adjust the output timing of the picture and sound Adjusting the AV sync setting For details about supported models refer to the support site Support Site Related topics BRAVIA Sync compatible devices Connecting an audio system No sound but good picture No audio or low audio with a home theater system 70 Using the TV with Other Devices Audio system such as an AV receiver or sound bar Using the TV ...

Page 107: ...depending on the model Refer to the figures below when connecting the speaker cable Strip about 10 mm 13 32 inches of insulation from the speaker cable at each end Note To prevent the wires of the speaker cable from touching each other make sure not to strip too much of the speaker cable Connect the speaker cable properly so that the polarities between the TV and AV receiver match Related topics C...

Page 108: ...ting Supported Bluetooth profiles 73 Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device To pair the TV with a Bluetooth device Only for Bluetooth A2DP supported models that can use Bluetooth audio devices such as headphones or speakers Bluetooth A2DP supported models that support Bluetooth audio devices have A V sync in Settings Display Sound Audio output Turn the Blue...

Page 109: ...ted device from the list Select Connect Related topics Supported Bluetooth profiles Operation cuts out or a device does not work You want to output sound from both the headphones Bluetooth audio device audio system and the TV speakers 74 Using the TV with Other Devices Bluetooth devices Adjusting the AV sync setting If a Bluetooth audio device is connected there may be a delay between the picture ...

Page 110: ...ound is not adjusted even when the A V sync setting is set to Auto Game Graphics Photo To adjust A V sync when in any of these modes select On The responsiveness of the TV while playing video games may feel slower due to the A V sync setting adding a delay to the output timing of the picture For games that are dependant on response time we do not recommend you use a Bluetooth device and recommend ...

Page 111: ...ce e g Blu ray player AV receiver is connected with an HDMI cable you can operate the device with the TV s remote control Related topics Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings 78 Using the TV with Other Devices BRAVIA Sync compatible devices Using features available for BRAVIA Sync compatible devices The Sync Menu is primarily used to operate BRA...

Page 112: ...system when you turn the TV on This function is only available if you have previously used the AV receiver to output the TV s sound Automatically switches the sound output to the AV receiver by turning the AV receiver on when the TV is turned on Automatically turns the connected AV receiver off when you turn the TV off Adjusts the volume VOL buttons and mutes the sound MUTE button of the connected...

Page 113: ... to the instruction manual of the connected device Available options Available options are shown below Options vary depending on your model region country Device auto power off If disabled the connected device does not turn off automatically when the TV is turned off TV auto power on If disabled the TV does not turn on automatically when the connected device is turned on BRAVIA Sync device list Di...

Page 114: ...ity Viewing pictures in 8K resolution 8K models only Settings for viewing pictures in 8K resolution 8K models only 81 Using the TV with Other Devices Viewing pictures in 4K 8K from compatible devices Viewing pictures in 4K resolution You can connect a digital still camera camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera You can also...

Page 115: ...rder that supports HDMI output to the HDMI IN jack socket of the TV using an HDMI cable Press the INPUT button repeatedly to select the connected device Set the connected device to 4K output Start playback on the connected device To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to Enhanced forma...

Page 116: ...t the HDMI input you want to set Standard format Standard HDMI format for normal use Enhanced format High Quality HDMI format Only set when using capable devices HDR included HDR models only HDR models have HDR mode in Settings Display Sound Picture Video signal 4K 60p 4 2 0 10 bit 4 4 4 4 2 2 etc Note When using Enhanced format picture and sound may not be output correctly In this case connect th...

Page 117: ...0 4320 8K models only For models that support 8K Enhanced format 8K is available in Settings Watching TV External inputs HDMI signal format The availability of this function depends on your region country A Digital still camera B Camcorder C USB device D Network device To view pictures stored on a USB device or network device in 8K resolution Connect the USB device or network device to the TV Pres...

Page 118: ...ced format 8K or changing the settings refer to the Settings for viewing pictures in 8K resolution 8K models only page Note A 3D picture cannot be displayed If you change the picture by pressing the Left Right buttons it may take a moment for the picture to be displayed Related topics Computers cameras and camcorders USB devices Connecting to a Network 84 Using the TV with Other Devices Viewing pi...

Page 119: ...ices HDR included HDR models only HDR models have HDR mode in Settings Display Sound Picture Video signal 4K 60p 4 2 0 10 bit 4 4 4 4 2 2 etc 8K 24 30p 4 2 0 8 bit 4K 120p 4 2 0 8 bit Note When using Enhanced format picture and sound may not be output correctly In this case connect the device to an HDMI IN that is in Standard format or change the HDMI signal format of HDMI IN to Standard format On...

Page 120: ... network via a router A LAN cable B Computer C Router D Modem E Internet Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network network administrator Note It is strongly recommended for security purposes to connect your TV to the Internet via a router modem that includes router functionality Direct connection of your TV to...

Page 121: ... features 87 Connecting to a Network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network Using Wi Fi Direct to connect to the TV no wireless router required 88 Connecting to a Network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network The built in wireless LAN device allows you to access th...

Page 122: ...eless router to 5GHz which may help improve the video streaming quality The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router using the 2 4GHz band Note It is strongly recommended for security purposes to connect your TV to the Internet via a router modem that includes router functionality Direct connectio...

Page 123: ...Press the HOME button then select Settings Network Internet Wi Fi Direct Wi Fi Direct settings Select the TV name displayed on the TV screen with the Wi Fi Direct device If the device does not support Wi Fi Direct select the Show Network SSID Password Operate the Wi Fi Direct Wi Fi device to connect with the TV Send content from the Wi Fi Direct Wi Fi device to the TV For details refer to the inst...

Page 124: ...firmation screen To deregister all devices select Delete all in the list then Yes in the confirmation display 90 Connecting to a Network Home network features Adjusting home network settings Playing content from a computer Playing content from a media server 91 Connecting to a Network Home network features Adjusting home network settings You can adjust the following home network settings To check ...

Page 125: ...select Settings Network Internet Remote device settings the desired option Control remotely Enable operation of the TV from a registered device Deregister remote device Deregister a device to disable operation of the TV from that device 92 Connecting to a Network Home network features Playing content from a computer You can enjoy content photo music video files stored on a network device located i...

Page 126: ...sting home network settings 93 Connecting to a Network Home network features Playing content from a media server You can play photo music video files in a controller e g digital still camera on the TV screen by operating the controller directly if you connect the TV to a home network via a router The controller should also be renderer compatible A Digital still camera Controller B Router C Modem D...

Page 127: ...c Timers Timer and Sleep timer etc 95 Settings Watching TV Press the HOME button then select Settings Watching TV the desired option Available options Channels Configures the settings related to receiving broadcast programming EWBS Auto On Broadcast signal may transmit emergency information and notify users by powering on the TV when the TV is in standby mode To enable this feature select On in EW...

Page 128: ...ch as screen brightness To adjust the picture quality to your preferences refer to the Adjusting the picture quality page Screen Adjusts the screen size and position Sound Configures settings that adjust the sound To adjust the sound quality to your preferences refer to the Adjusting the sound quality page Audio output Configures selection settings related to speakers Expert panel settings only mo...

Page 129: ...ogle Syncs the registered Google account or removes the account Add account Adds a Google account You can add multiple Google accounts and switch between them depending on the app 99 Settings Apps Allows you to configure or uninstall apps or clear the cache 100 Settings Device Preferences Press the HOME button then select Settings Device Preferences the desired option Available options About Displ...

Page 130: ...Google detection settings Screen saver Configures the settings of the screen saver Location Configures the location settings to obtain the user location Security restrictions Configures restrictions such as preventing children from using specific apps Accessibility Configures the settings of accessibility features and services for helping users navigate their devices more easily Reset Reverts the ...

Page 131: ...d channels for first time use Retail mode settings Enriches the display for shop front use by setting Demo mode etc Only TVs with a built in MIC 101 Settings Remotes Accessories Press the HOME button then select Settings Remotes Accessories the desired option Available options Bluetooth settings Setup for registering deregistering Bluetooth devices Remote control Setup for pairing the Voice Remote...

Page 132: ...e HOME button and select Timers icon Sleep timer the desired option Note When you turn off the TV and turn it on again Sleep timer is reset to Off 103 Troubleshooting Start here Experiencing trouble Start here Picture quality screen Keyboard Broadcast reception Sound Network Internet home apps Remote control accessories Power Connected devices LED 104 Troubleshooting Start here Self diagnostics So...

Page 133: ...nnectivity symptoms External devices symptoms Picture Sound symptoms If the problem persists try the following Reset restart the TV For details refer to If a full reset restart of the TV is required Check and try Software updates Support Site 106 Troubleshooting Start here Software updates Sony will provide software updates from time to time in order to enhance functionality and provide users with...

Page 134: ...e from the Sony support website onto a USB storage device Insert the USB storage device to a USB port on the TV and the software update will start automatically If you will update the TV software by using a USB storage device you should read the cautions for update by USB storage device on the website For more about the support site please see the Support Site page Related topics Connecting to a N...

Page 135: ...electrical outlet Then press the power button on the TV and release it Wait for 2 minutes and plug the power cord mains lead back into the electrical outlet Hint TV models with 1 button on the TV power button only can also be restarted using the power button Press the power button on the TV to display the operation menu select Restart in the menu and then press and hold the power button to restart...

Page 136: ...ot correct Picture is too bright Distorted picture The screen flickers The screen suddenly changes to a video you do not recognize while watching TV A black box appears on the screen There are banners tickers at the top or bottom of the screen High resolution HDR pictures are not displayed A message about an app asking for permission to access a TV function is displayed OLED panel only models equi...

Page 137: ...tness or Contrast Related topics Display Sound 111 Troubleshooting Picture quality screen Distorted picture The screen flickers Check the connection and position of the antenna and peripheral devices Check the antenna cable connection Keep the antenna cable away from other connecting cables When installing an optional device leave some space between the device and the TV Make sure that the antenna...

Page 138: ...ptions settings in Accessibility Option name differs depending on your region country You can select a different option from the current option 114 Troubleshooting Picture quality screen There are banners tickers at the top or bottom of the screen In this case the TV might be in demo mode Try exiting demo mode Press the HOME button on the remote control and select Settings Device Preferences Retai...

Page 139: ...on 117 Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel The screen becomes darker after a certain period of time only models equipped with an OLED panel The message Panel refresh did not finish is displayed only models equipped with an OLED panel You are concerned about an image retention only models equipped with an OLED panel A white line appears on the s...

Page 140: ...refresh was initiated manually you must select it again 120 Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel You are concerned about an image retention only models equipped with an OLED panel If the same image is displayed repeatedly or for long periods of time image retention may occur The TV has two functions Pixel shift and Panel refresh that are designe...

Page 141: ...creen during the panel refresh This is not a malfunction of the TV 122 Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel A message about running panel refresh is displayed only models equipped with an OLED panel When using the TV and a certain period of time passes the panel refresh message is displayed This message prompts you to run a panel refresh A panel...

Page 142: ...rn to operation of the screen behind the on screen keyboard press the BACK button on the remote control 124 Troubleshooting Broadcast reception Check these things first to troubleshoot your TV reception Block noise or an error message appears and you cannot watch broadcasts Ghosting or double images appear Only snow noise or a black picture appears on the screen There is picture or sound noise whe...

Page 143: ...y support website Support Site Related topics Using Wi Fi to connect the TV to the Internet Network Connecting to a network using a LAN cable 126 Troubleshooting Broadcast reception Block noise or an error message appears and you cannot watch broadcasts Make sure that the antenna cable is connected to the correct ports at the TV connected devices wall Make sure that the cable is not old or that th...

Page 144: ...elated topics Check these things first to troubleshoot your TV reception 129 Troubleshooting Broadcast reception There is picture or sound noise when viewing an analog TV channel Check the Analog channel adjustment setting Press the HOME button then select Settings Watching TV Channels Cable Antenna Analog channel adjustment Perform Fine tune to obtain better picture and sound reception Option nam...

Page 145: ...y with digital broadcasts Change the position direction and angle of the terrestrial television antenna to maximize the antenna signal level Make sure that the direction of the antenna is not changed unintentionally such as by wind If you are using a TV signal booster adjust its signal gain If equipment such as a TV signal distributor is connected between the antenna and the TV it may affect the T...

Page 146: ...tton then select Settings Watching TV Channels Cable Antenna Auto program Check that Signal type is set correctly Press the HOME button then select Settings Watching TV Channels Cable Antenna Signal type Antenna Set to receive and select antenna channels Cable Set to receive and select cable channels Related topics Some channels are blank You cannot view digital channels 134 Troubleshooting Broadc...

Page 147: ...gram Related topics Check these things first to troubleshoot your TV reception 136 Troubleshooting Sound No sound but good picture Audio noise No audio or low audio with a home theater system Distorted sound You want to output sound from both the headphones Bluetooth audio device audio system and the TV speakers You are concerned about a delay between the picture and sound No TV sounds such as ope...

Page 148: ...tput from the TV speakers or audio system connected via eARC ARC Remove the headphones or disconnect the Bluetooth audio device Related topics No audio or low audio with a home theater system 138 Troubleshooting Sound Audio noise Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Keep the antenna cable away from other connecting cables To avoid TV interference make s...

Page 149: ...ing Sound Distorted sound Check the antenna cable connection Keep the antenna cable away from other connecting cables Keep the TV away from electrical noise sources such as cars hair dryers Wi Fi units mobile phones or optical devices When installing an optional device leave some space between the device and TV Set Audio filter to Low or High to improve sound for analog reception Audio filter may ...

Page 150: ... PCM For details about digital optical cable connections refer to the Connecting an audio system page 142 Troubleshooting Sound You are concerned about a delay between the picture and sound If a Bluetooth audio device is connected The picture and sound do not match because the sound is delayed due to the properties of Bluetooth You can adjust the output timing of the picture and sound with the A V...

Page 151: ... select Settings Display Sound Audio output eARC mode Off Set Pass through mode to Off Press the HOME button then select Settings Display Sound Audio output Pass through mode Off 144 Troubleshooting Sound You cannot establish an eARC connection eARC mode does not work when the text to speech function for on screen text within the TV s accessibility features is enabled Connect the audio system to a...

Page 152: ...al in the back If an AV receiver is not connected to the CENTER SPEAKER IN terminal on the TV you may hear a slight noise from the TV speakers when Speakers is set to Audio system If you are concerned about the noise disable the following setting Press the HOME button then select Settings TV center speaker mode in Display Sound Audio output 147 Troubleshooting Network Internet home apps The TV can...

Page 153: ...dures above or if you cannot connect even with a wired network check the status of the network connection Checking the status of the network connection Press the HOME button then select Settings Network Internet Network status Check Connection Check your network connections and or server s instruction manual for connection information or contact the person who set up the network network administra...

Page 154: ...environmental interference and the quality of the wireless router In this case use a wired connection for the Internet or try the 5GHz band The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router using the 2 4GHz band When using a wireless network keep wireless devices close together or avoid obstacles Keep ...

Page 155: ...s and services The date and time settings of this TV may be incorrect Depending on certain apps and services you may not be able to connect to those apps and services if the time is incorrect If the time is incorrect press the HOME button then select Settings enable Automatic date time in Device Preferences Date time Check that the LAN cable and AC power cord mains lead of the router modem has bee...

Page 156: ...is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV Keep the remote control sensor area clear from obstacles Fluorescent light can interfere with remote control operation try turning off any fluorescent light Check that the orientation of each battery matches the positive and negative symbols in the batter...

Page 157: ...02 11a is available in the wireless LAN connect to the 5 GHz band Pair the remote control again Press the HOME button and select the following in order Settings Remotes Accessories Remote control Connect via Bluetooth Connect a new remote follow the on screen instructions to reconnect the remote control If you cannot operate the TV with the supplied remote control select the above in order until C...

Page 158: ...ted topics Using the remote control Using the remote control microphone 154 Troubleshooting Remote control accessories You want to disable the remote control backlight only remote controls that feature backlight You can turn off the remote control backlight Press and hold the VOL button and HOME button on the remote control at the same time for 2 seconds Release when the MIC LED on the remote cont...

Page 159: ...e Guide booklet included with the TV Example of model with the power button under the LED Hint For TV models with 1 button on the TV power button only you can press the power button on the TV to display the operation menu and adjust the volume or change channels When the battery level of the remote control is low you will see a notification on the HOME menu Related topics The remote control does n...

Page 160: ... Power After turning on the TV it turns off immediately only models equipped with an OLED panel In this case the TV might be in picture reset mode When picture reset mode is enabled the TV turns off for about 10 minutes after it is turned on and then turns on again to reduce image retention This is not a malfunction of the TV Turn on the TV again using the remote control and disable picture reset ...

Page 161: ...h this procedure there may be a problem with the remote control Refer to the following topic The remote control does not operate 3 Unplug the AC power cord mains lead Unplug the TV power cord mains lead from the electrical outlet Then press the power button on the TV and wait for 2 minutes and plug the power cord mains lead back into the electrical outlet Hint When you unplug the TV and plug it in...

Page 162: ...paid content cannot be played 162 Troubleshooting Connected devices No picture from a connected device Turn the connected device on Check the cable connection between the device and TV Press the INPUT button to display the list of inputs then select the desired input Correctly insert the USB device Make sure that the USB device has been properly formatted Operation is not guaranteed for all USB de...

Page 163: ...ends on the clarity and resolution of the TV 165 Troubleshooting Connected devices Photo images or folders take time to display Depending on the image dimension file size and number of files in a folder some photo images or folders take time to display Each time a USB device is connected to the TV it may take up to a couple of minutes for the photos to display Related topics No picture from a conn...

Page 164: ...satellite box cannot be controlled via the IR Blaster or the TV s remote control IR Blaster compatible models or cable satellite box control compatible models only IR Blaster compatible models or cable satellite box control compatible models have Cable Satellite box setup in Settings Watching TV External inputs Make sure that your TV supports the external device If you press and hold a button on t...

Page 165: ...ireless LAN interference If household electric appliances e g microwaves or mobile devices are placed nearby radio wave interference is more likely to happen The TV or device may not work on a metal rack due to wireless communication interference For usable communication distances between the TV and other devices refer to the instruction manuals of the devices When multiple Bluetooth devices are c...

Page 166: ... LED have Illumination LED in Settings Device Preferences LED indicator The illumination LED lights up at various times such as during software updates using a USB storage device Refer to How the LED lights up for details 174 Troubleshooting LED You want to disable the LED so that it does not light up or blink You can use the settings below to turn off the LED To turn off the illumination LED whit...

Page 167: ...er normal circumstances because you will be unable to identify whether the TV is on or off or a timer is set only TVs with the illumination LED 175 Troubleshooting LED When the LED the illumination LED is flashing in red Count how many times it flashes interval time is three seconds Reboot the TV by disconnecting the AC power cord from the TV for two minutes then turn on the TV If the problem pers...

Page 168: ... Voice search HOME Quick Settings Inputs SYNC MENU Connections Bluetooth Google Cast BRAVIA Sync Internet External devices Blu ray DVD players connecting USB memory devices etc Computers Digital cameras camcorders Audio systems Apps Moving to USB memory devices Google Play Store YouTube Netflix File playback Computers Supported files and formats Digital cameras camcorders Other Restart System soft...

Page 169: ...apps list If the supplied remote control has a HELP button press the HELP button Enable Automatically check for update in Status Diagnostics System software update Hint To update the software manually select Software update Note When Automatically check for update is disabled the TV cannot receive notifications even when a software update is available Updating software via USB storage device If yo...

Page 170: ...will start automatically If you will update the TV software by using a USB storage device you should read the cautions for update by USB storage device on the website For more about the support site please see the Support Site page Related topics Connecting to a Network Troubleshooting Start here Software updates Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 163 ...

Page 171: ... Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network network administrator Note It is strongly recommended for security purposes to connect your TV to the Internet via a router modem that includes router functionality Direct connection of your TV to the Internet may expose your TV to a security threat such as extraction...

Page 172: ...o the instruction manuals provided by the Internet service provider or those supplied with the router You can also contact the person who set up the network network administrator Related topics The TV cannot connect to the Internet Network Using Wi Fi to connect the TV to the Internet Network Home network features Connecting to a Network Connecting to a network using a LAN cable Go to page top E 1...

Page 173: ... a cable free environment A Computer B Wireless router C Modem D Internet Set up your wireless router For details refer to the instruction manual of your wireless router or contact the person who set up the network network administrator Press the HOME button then select Settings Network Internet Select a network you want to connect to and set the password If your TV can not connect to the Internet...

Page 174: ...te It is strongly recommended for security purposes to connect your TV to the Internet via a router modem that includes router functionality Direct connection of your TV to the Internet may expose your TV to a security threat such as extraction or tampering of content or personal information Contact your service provider or network administrator to confirm your network includes router functionalit...

Page 175: ...0Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 06 02_01 html 2 4 2020 11 58 31 AM Home network features Connecting to a Network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 168 ...

Page 176: ...hone Speech examples may be displayed depending on your model Search results are displayed when you speak into the microphone Hint If you press microphone or The Google Assistant on the remote control and say Voice hints information about how to speak and available voice commands will be displayed This function may not be available depending on your model region country language When microphone on...

Page 177: ...ng the HOME button and selecting Settings Remotes Accessories Remote control Connect via Bluetooth Note An Internet connection is required to use voice search The type of remote control supplied with the TV and the availability of a remote control with a built in microphone varies depending on your model region country An optional remote control is available in some models regions countries Gettin...

Page 178: ... or Remote control in TV menu and then select Picture in picture When watching content from external input press the DISPLAY button and select Picture in picture icon The current picture is displayed as a small screen in the corner Note The small screen is displayed on top of the last app used However the app that is displayed may vary depending on certain conditions Operations such as changing th...

Page 179: ... button to display the Home Menu A message for the small screen is displayed at the top of the screen In the small screen display message select Open Use the buttons under the small screen to close the small screen or return to full screen The image below is a visual representation and may vary from the actual screen Getting Started Introducing Android TV Displaying the picture in a small screen G...

Page 180: ...quired to install apps from the Google Play Store Hint If you do not have a Google account or want to create a shared account create a new account by accessing the following website https accounts google com signup The website above may vary depending on your region country It is also subject to change without notice For details refer to the Google homepage We recommend that you create a Google ac...

Page 181: ...information is required You can purchase a Google Play gift card from various retailers To delete an app Press the HOME button select Apps icon from the Home menu select Google Play Store from the apps list and select My Apps If the supplied remote control has an APPS button you can press the APPS button to display the apps list Select an app to be deleted and then uninstall the app Related topics...

Page 182: ...htness for picture quality or screen size Note The actual display may vary or some settings may not be available depending on your model country region and the content you are watching Press the HOME button then select Settings Display Sound the desired option You can change the following settings Picture Adjust the picture settings such as Brightness Color and Hue Basic You can set the following ...

Page 183: ...mizes brightness according to ambient light Brightness Adjust the backlight to display the brightest whites and deepest blacks For details refer to Picture advanced settings Color Adjust the color saturation level and Hue For details refer to Picture advanced settings Clarity Adjust the picture clarity and reduce roughness For details refer to Picture advanced settings Motion You can set the follo...

Page 184: ...lor temperature Basic Finely adjust the color temperature for each color Adv color temperature Multi point p Optimally preset at shipping Use this setting for professional adjustment When adjusting we recommend using a color analyzer Per color adjustment Adjust Hue Saturation and Lightness for each color Screen Adjust the aspect ratio and viewable screen area Wide mode Adjust the picture size 4 3 ...

Page 185: ...20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 01 03 09_01 html 2 4 2020 11 58 41 AM Getting Started Basic Operations Changing the picture and sound quality to your preferences Adjusting the picture quality Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 178 ...

Page 186: ...ng on your model country region TV settings and the connected device Press the HOME button then select Settings Display Sound the desired option You can change the following settings Sound Adjust settings by input such as the TV or HDMI and other common settings to enjoy various sound effects You can configure settings such as those below Sound mode Select modes such as Cinema Music or Dolby Audio...

Page 187: ...V or external speakers TV center speaker mode Use the TV speaker as the center speaker of the home theater system Audio system prioritization If enabled this automatically switches the audio output to a BRAVIA Sync compatible audio system when the TV is turned on Home theater control Turns your audio system on and allows you to control it Sound mode sync The sound field of the specified audio syst...

Page 188: ...o out volume Applied for PCM only The volume levels between PCM and compressed audio will differ Dolby Digital Plus output Select output for Dolby Digital Plus for audio systems supporting Dolby Digital Plus and ARC If you use ARC and optical audio out select Dolby Digital Dolby Digital Plus will be muted over optical audio out Getting Started Basic Operations Changing the picture and sound qualit...

Page 189: ...n standby mode To enable this feature select On in EWBS Auto On screen during Initial Setup or press the HOME button then select Settings Watching TV Preferences Channels EWBS Auto On to change the settings Note The standby power consumption will increase if On is set The availability of this function depends on your region country Parental controls Configures the parental lock settings for broadc...

Page 190: ... TV file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 07 07 html 2 4 2020 11 58 45 AM Settings Watching TV Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 183 ...

Page 191: ...r to the Adjusting the picture quality page Screen Adjusts the screen size and position Sound Configures settings that adjust the sound To adjust the sound quality to your preferences refer to the Adjusting the sound quality page Audio output Configures selection settings related to speakers Expert panel settings only models equipped with an OLED panel Use when setting Pixel shift or manually perf...

Page 192: ...lp Guide Display Sound file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 07 08 html 2 4 2020 11 58 48 AM E 180 100 12 1 Copyright 2020 Sony Corporation 185 ...

Page 193: ...AM Help Guide Settings Network Internet Print Network Internet Configures settings for such things as wireless LANs wired LANs and home networks Settings Network Internet Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 186 Search ...

Page 194: ...ettings Accounts Sign In the desired option Available options Google Syncs the registered Google account or removes the account Add account Adds a Google account You can add multiple Google accounts and switch between them depending on the app Settings Accounts Sign In Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top ...

Page 195: ...tml 2 4 2020 11 58 55 AM Help Guide Settings Apps Print Apps Allows you to configure or uninstall apps or clear the cache Settings Apps Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 188 Search ...

Page 196: ...time Language Selects the menu language The selected menu language will also set the voice recognition language Keyboard Configures the settings of the on screen keyboard Sound Configures the System sounds setting Storage Changes the settings related to data storage Home screen Customizes channels displayed in the Home screen and sorts apps Google Assistant Configures the search and Ok Google dete...

Page 197: ...ettings Region Sets your location to receive region specific information This option may not be available depending on your region country LED indicator Configures the Illumination LED or Operational response and Built in MIC LED settings The displayed menu varies depending on the model Power Changes the settings related to power consumption Picture adjustments lock Locks the picture adjustments t...

Page 198: ...ces file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 07 12 html 2 4 2020 11 58 57 AM Settings Device Preferences Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 191 ...

Page 199: ...e HOME button then select Settings Remotes Accessories the desired option Available options Bluetooth settings Setup for registering deregistering Bluetooth devices Remote control Setup for pairing the Voice Remote Control Settings Remotes Accessories Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Cop...

Page 200: ...to use the TV as an alarm clock Press the HOME button and select Timers icon Timer the desired option To set the sleep timer Sleep timer automatically turns off the TV after a preset time Press the HOME button and select Timers icon Sleep timer the desired option Note When you turn off the TV and turn it on again Sleep timer is reset to Off Settings Timers Getting Started Watching TV Using the TV ...

Page 201: ...te control Print Remote control Using the remote control Functions of the remote control buttons This section explains the remote control buttons in three separate blocks Getting Started Remote control Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 194 Search ...

Page 202: ... the remote control buttons Print Functions of the remote control buttons Upper buttons on the remote control Middle buttons on the remote control Lower buttons on the remote control Getting Started Remote control Functions of the remote control buttons Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 C...

Page 203: ...ubleshooting Print Frequently Asked Questions for Troubleshooting For troubleshooting information you can also refer to Frequently Asked Questions in our support site below http www sony net androidtv faq Troubleshooting Start here Frequently Asked Questions for Troubleshooting Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to ...

Page 204: ...V is not working try resetting it If a full reset restart of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV Keep the remote control sensor area clear from obstacles Fluorescent light can interfere with remote control operation try turning off any fluorescent light Check that the orientation of ...

Page 205: ...ooth devices Check the TV s Bluetooth setting and turn it on and off Press the HOME button and select the following in order If Settings Remotes Accessories Bluetooth settings Bluetooth is disabled enable it If it is enabled disable and then enable it again Set wireless LAN access points and microwaves at least 10 m away from the TV If the 5 GHz band IEEE802 11a is available in the wireless LAN co...

Page 206: ...econds Install new batteries into the remote control If the problem persists refer to If a full reset restart of the TV is required and Frequently Asked Questions for Troubleshooting pages Note When you unplug the TV and plug it in again the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV This is because it takes time to initialize the s...

Page 207: ...ly remote controls that feature backlight You can turn off the remote control backlight Press and hold the VOL button and HOME button on the remote control at the same time for 2 seconds Release when the MIC LED on the remote control lights up twice To enable the remote control backlight again perform the procedure above Troubleshooting Remote control accessories You want to disable the remote con...

Page 208: ...ions Print Basic Operations Home menu Using the TV menu Using the Quick Settings Selecting inputs Changing the picture and sound quality to your preferences How the LED lights up Getting Started Basic Operations Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 201 Search ...

Page 209: ... manual Terminal Description USB Connects to Digital still camera Camcorder USB storage media Note Connecting a large USB device may interfere with other connected devices beside it In such a case connect it to the other USB input REMOTE IR IN REMOTE Connects to the Home Controller These jacks are for receiving the external control signal Enables extended control of the TV using RS 232C via the RS...

Page 210: ...t connect to headphones or an audio system VIDEO IN Connects to VCR Video game equipment DVD player Camcorder For a composite connection use an Analog Extension Cable not supplied For more about the shape of the Analog Extension Cable refer to Connecting a Blu ray or DVD player Headphone Connects to the headphone jack to listen to sound from the TV Supports 3 pole stereo mini jack only Note You ca...

Page 211: ...s connect a Premium High Speed HDMI Cable s and set the HDMI signal format to Enhanced format HDMI IN eARC ARC Enhanced Audio Return Channel Audio Return Channel Connect your audio system to the HDMI IN eARC ARC to route TV audio to your audio system It is a feature that sends audio to an audio system that supports eARC ARC through an HDMI cable If the audio system does not support eARC ARC you ne...

Page 212: ...MI Cable s to the HDMI IN port and set the HDMI signal format of the port to Enhanced format 8K Enhanced format 8K is available only for HDMI IN ports of models that support 8K DIGITAL AUDIO OUT OPTICAL Connects to an audio system with optical audio input When connecting an audio system not compatible with ARC eARC using an HDMI cable you need to connect an optical audio cable to the DIGITAL AUDIO...

Page 213: ...der External Box Use the component jacks as video jacks if your device only has video output jacks When connecting mono equipment connect to the L MONO audio jack socket For an external device which has only SCART AV OUT use a SCART RCA adaptor COMPONENT IN Connects to DVD Player with component output Connects to the component jacks if your device has a component video output CENTER SPEAKER IN To ...

Page 214: ...AKER IN on your TV Note Before connecting cables disconnect the AC power cord mains lead of both the TV and AV receiver Make sure the Speakers is set to Audio system To prevent hiss when not connecting the CENTER SPEAKER IN to an AV receiver disable TV center speaker mode Getting Started Connecting terminal Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 207 ...

Page 215: ...ion features Using the remote control microphone This feature is available for TVs in which the included remote control has a Microphone button or The Google Assistant button Using the built in MIC only TVs with a built in MIC Getting Started Using voice recognition features Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to pag...

Page 216: ...TV updated The TV acquires data such as program guides while it is in standby mode To keep your TV updated we recommend that you turn off the TV normally by using the power button on the remote control or TV Getting Started Keeping the TV updated Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyrigh...

Page 217: ... TV Displaying the picture in a small screen Installing apps from the Google Play Store Moving apps to a USB memory device Viewing Internet media Enjoying safe apps and video streaming services Security restrictions Getting Started Introducing Android TV Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 ...

Page 218: ...ibility to configure the user assistive features Accessibility has a shortcut function so you can turn it on or off by pressing and holding the MUTE button on the remote control for 3 seconds Hint To change the shortcut function enable Accessibility shortcut in Accessibility and change using Shortcut service To use text to speech with the Help Guide view the Help Guide in the Sony support website ...

Page 219: ...file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 01_06 html 2 4 2020 11 59 29 AM Getting Started Accessibility features Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 212 ...

Page 220: ...ne Help Guide please visit the Sony support website USA http www sony com tvsupport Canada http www sony ca support Brazil http esupport sony com BR Latin America http esupport sony com ES LA Philippines http www sony asia com support Getting Started Support Site Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 ...

Page 221: ... by Sony Corporation is under license Other trademarks and trade names are those of their respective owners Wi Fi Wi Fi Alliance and Wi Fi Direct are registered trademarks of Wi Fi Alliance The Wi Fi CERTIFIED Logo is a certification mark of Wi Fi Alliance BRAVIA and BRAVIA Sync are trademarks or registered marks of Sony Corporation All other trademarks are the property of their respective owners ...

Page 222: ...6 AM Help Guide Watching TV Watching TV programs Print Watching TV programs Using the program guide Using interactive broadcast TV services Watching TV Watching TV programs Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 215 Search ...

Page 223: ...he subtitle display by pressing the SUBTITLE CC button when watching content with available subtitles Picture quality sound quality adjustment Adjust the picture quality and sound quality according to your preferences For details refer to Display Sound Picture in picture Operate the Home menu while the content you are watching is displayed in a corner of the screen For details refer to Displaying ...

Page 224: ...es USB devices Print USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and formats Using the TV with Other Devices USB devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 217 Search ...

Page 225: ...e TV with Other Devices Blu ray and DVD players Print Blu ray and DVD players Connecting a Blu ray or DVD player Watching Blu ray and DVD discs Using the TV with Other Devices Blu ray and DVD players Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 218 Search ...

Page 226: ...er Devices Cable satellite box Print Cable satellite box Connecting a cable satellite box How to control the cable satellite box using the TV remote control Using the TV with Other Devices Cable satellite box Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 219 Search ...

Page 227: ...rectly to the TV Using Google Cast Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to Launch a Google Cast supported app on the mobile device Select the cast icon in the app Select the TV as the cast destination The screen of the mobile device is displayed on the TV Note An Internet connection is required to use Google Cast Using AirPlay Thi...

Page 228: ...Pad by pressing the INPUT button on the remote control selecting AirPlay and following the on screen instructions to setup Apple HomeKit Available operations vary depending on the version of the app and software Note An internet connection is required to use AirPlay Operation of a mobile device such as iPhone or iPad varies depending on the OS version iPhone iPad AirPlay and HomeKit are trademarks...

Page 229: ...corders Print Computers cameras and camcorders Connecting a computer and viewing stored content Connecting a camera or camcorder and viewing stored content Computer video signal specifications Using the TV with Other Devices Computers cameras and camcorders Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12...

Page 230: ...s an AV receiver or sound bar Outputting audio from an audio system Connecting an audio system Adjusting an audio system Using the TV as a center speaker only models with TV center speaker mode Pass through audio formats supported with eARC Using the TV with Other Devices Audio system such as an AV receiver or sound bar Getting Started Watching TV Using the TV with Other Devices Connecting to a Ne...

Page 231: ...ith Other Devices Bluetooth devices Print Bluetooth devices Connecting a Bluetooth device Adjusting the AV sync setting Supported Bluetooth profiles Using the TV with Other Devices Bluetooth devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 224 Search ...

Page 232: ... Sync compatible devices Print BRAVIA Sync compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings Using the TV with Other Devices BRAVIA Sync compatible devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Son...

Page 233: ... 4K 8K from compatible devices Viewing pictures in 4K resolution Settings for viewing pictures in 4K resolution with higher quality Viewing pictures in 8K resolution 8K models only Settings for viewing pictures in 8K resolution 8K models only Using the TV with Other Devices Viewing pictures in 4K 8K from compatible devices Getting Started Watching TV Using the TV with Other Devices Connecting to a...

Page 234: ...wireless connection Print Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network Using Wi Fi Direct to connect to the TV no wireless router required Connecting to a Network Connecting to a network using a wireless connection Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to pag...

Page 235: ... Network Home network features Print Home network features Adjusting home network settings Playing content from a computer Playing content from a media server Connecting to a Network Home network features Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 228 Search ...

Page 236: ...oting Start here Print Start here Self diagnostics Software updates If a full reset restart of the TV is required Frequently Asked Questions for Troubleshooting Troubleshooting Start here Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 229 Search ...

Page 237: ... The screen suddenly changes to a video you do not recognize while watching TV A black box appears on the screen There are banners tickers at the top or bottom of the screen High resolution HDR pictures are not displayed A message about an app asking for permission to access a TV function is displayed OLED panel only models equipped with an OLED panel Troubleshooting Picture quality screen Getting...

Page 238: ...Help Guide Picture quality screen file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 02 html 2 4 2020 12 00 09 PM Copyright 2020 Sony Corporation 231 ...

Page 239: ...You cannot operate the current screen after the on screen keyboard is displayed To return to operation of the screen behind the on screen keyboard press the BACK button on the remote control Troubleshooting Keyboard Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 232 Sea...

Page 240: ... appears and you cannot watch broadcasts Ghosting or double images appear Only snow noise or a black picture appears on the screen There is picture or sound noise when viewing an analog TV channel Some channels are blank Poor reception or poor picture quality with digital broadcasts You cannot view digital channels You cannot receive or select channels Some digital cable channels are not displayed...

Page 241: ...5409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 04 html 2 4 2020 12 00 14 PM Broadcast HD formats have poor quality Troubleshooting Broadcast reception Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 234 ...

Page 242: ...d from both the headphones Bluetooth audio device audio system and the TV speakers You are concerned about a delay between the picture and sound No TV sounds such as operation sound or audio response You cannot establish an eARC connection You cannot use voice search with the Google Assistant with the built in MIC only TVs with a built in MIC Availability depends on your model region country Getti...

Page 243: ...iles Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 05 html 2 4 2020 12 00 16 PM You can hear a slight noise from the TV speakers only models with TV center speaker mode Troubleshooting Sound Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 236 ...

Page 244: ...e apps The TV cannot connect to the Internet Network The picture and or sound quality from streaming apps is poor Your TV cannot connect to the server You can connect to the Internet but not to certain apps and services Troubleshooting Network Internet home apps Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 1...

Page 245: ...rol accessories Print Remote control accessories The remote control does not operate You want to disable the remote control backlight only remote controls that feature backlight Troubleshooting Remote control accessories Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 23...

Page 246: ...ed off using the remote control The TV turns off automatically The TV turns on automatically After turning on the TV it turns off immediately only models equipped with an OLED panel The TV does not turn on Troubleshooting Power Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corpora...

Page 247: ...ges or folders take time to display You cannot find a connected BRAVIA Sync HDMI device You cannot turn off the cable satellite box using the TV s remote control An external device such as a cable satellite box cannot be controlled via the IR Blaster or the TV s remote control IR Blaster compatible models or cable satellite box control compatible models only Some media files in the USB device or s...

Page 248: ...409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 09 html 2 4 2020 12 00 26 PM work Some paid content cannot be played Troubleshooting Connected devices Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 241 ...

Page 249: ...lumination LED sometimes lights up only TVs with an illumination LED You want to disable the LED so that it does not light up or blink When the LED the illumination LED is flashing in red Troubleshooting LED Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 242 Search ...

Page 250: ...ed Select View to watch the program Hint Cable satellite box control compatible models only If you perform the Cable Satellite box control setup setting in Cable Satellite box setup under External inputs you can display the program guide of the cable satellite box Related topics How to control the cable satellite box using the TV remote control An external device such as a cable satellite box cann...

Page 251: ...e Using the program guide file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 02 01_01 html 2 4 2020 12 00 30 PM E 180 100 12 1 Copyright 2020 Sony Corporation 244 ...

Page 252: ...haracters publicity merchandising weather information and news through high quality digital text and graphics along with advanced options If available in your home Ginga Interactivity also allows you to communicate with the broadcaster through the return channel in scenarios such as polls quizzes and games These services are provided by broadcasters This function is only available for digital broa...

Page 253: ...at are designed to reduce image retention You can also perform Panel refresh manually Press the HOME button then select Settings Display Sound Expert panel settings Panel refresh Hint Pixel shift is a feature that helps prevents image retention by automatically moving the image at fixed intervals Under normal circumstances keep this option enabled To reduce image retention we recommend that you tu...

Page 254: ... 00 35 PM Images that include clocks and bright colors easily cause image retention Avoid displaying these types of images for long periods of time otherwise image retention may occur Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel You are concerned about an image retention only models equipped with an OLED panel Go to page top E 180 100 12 1 Copyright 202...

Page 255: ...s in the input selection screen Press the INPUT button repeatedly to select the connected device Alternatively press the INPUT button use the Left Right buttons to select a connected device and then press the Enter button Note If there are no devices connected to an HDMI input the HDMI input may not be displayed in the Input menu To edit the input items Press the INPUT button Press the Right butto...

Page 256: ...splayed If you select Move use Left Right on the remote control to move the item to the desired position and then press the Enter button on the remote control You can switch to TV broadcasting by simply pressing the TV button on the remote control Switching from the Home Menu Press the HOME button then select the input source from Inputs Getting Started Basic Operations Selecting inputs Go to page...

Page 257: ...atible device e g Blu ray player AV receiver is connected with an HDMI cable you can operate the device with the TV s remote control Related topics Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings Using the TV with Other Devices BRAVIA Sync compatible devices BRAVIA Sync overview Getting Started Watching TV Using the TV with Other Devices Connecting to a N...

Page 258: ...e not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo To check the video signal specifications Computer video signal specifications To view content stored on a computer After connecting the computer press the HOME button then select the input the computer is connected to To check the supported file formats Supported files and formats Note For optimum picture quali...

Page 259: ...00 43 PM Depending on the connection status the image may be blurred or smeared In this case change the computer s settings and select another input signal from the Computer video signal specifications list Using the TV with Other Devices Computers cameras and camcorders Connecting a computer and viewing stored content Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 252 ...

Page 260: ... cable Use a cable that has an HDMI mini jack socket for the digital still camera camcorder end and a standard HDMI jack socket for the TV end A Digital still camera B Camcorder C HDMI cable not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo To view content stored on a digital still camera camcorder After connecting the digital still camera camcorder turn it on P...

Page 261: ...Sync compatible device you can operate it by simply using the TV s remote control Make sure that the device is BRAVIA Sync compatible Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack socket Related topics BRAVIA Sync compatible devices Using the TV with Other Devices Computers cameras and camcorders Connecting a camera or camcorder and viewing stored content G...

Page 262: ...matting Performing this procedure formats the USB memory device for exclusive use with the TV Therefore you may be unable to use the USB memory device with a computer etc Some apps cannot be moved to a USB memory device Connect a USB memory device to the TV Press the HOME button select Settings Device Preferences Storage the desired USB memory device Format it as an internal storage device When fo...

Page 263: ...y device is used only for saving apps To use the USB memory device for other purposes you must format it again If you delete an app in the USB memory device using a computer you will be unable to launch it from the TV If you remove a USB memory device from the TV you will be unable to use the apps that were moved to the USB memory device You cannot specify a USB memory device as the installation l...

Page 264: ... your country and region You can launch these services by selecting their tiles in the Home Menu Note An Internet connection is required to watch Internet content Related topics Enjoying safe apps and video streaming services Security restrictions Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Home menu Getting Started Introducing Android TV Viewing...

Page 265: ...evices USB devices Supported files and formats Print Supported files and formats Photos Music Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation...

Page 266: ...rol Press and continue holding the power button on the remote control for about 5 seconds until the TV restarts a message shutting down will appear Depending on your model region country you can also press and hold the power button on the remote control for about 2 seconds and then select Restart from the TV screen The TV will turn off and restart automatically after about one minute If the TV doe...

Page 267: ...power reset try a factory data reset Note Performing a factory reset will delete all of the TV s data and settings such as Wi Fi and wired network setting information Google account and other login information Google Play and other installed apps Press the HOME button then select Settings Device Preferences Reset Factory data reset Select Erase everything If you have set a PIN code on your TV you ...

Page 268: ...uorescent lights etc are placed nearby There are floors or walls between the wireless router and TV Turn the wireless router off and then on again If the network name SSID of the wireless router to which you want to connect is not displayed select Manual entry to enter a network name SSID If the problem is not resolved even after the procedures above or if you cannot connect even with a wired netw...

Page 269: ...tions on the Sony Support Site Note If the LAN cable is connected to an active server and the TV has acquired an IP address check your server s connections and configurations Press the HOME button then select Settings Network Internet Network status Related topics Using Wi Fi to connect the TV to the Internet Network Connecting to a network using a LAN cable Troubleshooting Network Internet home a...

Page 270: ...HOME button then select Settings Network Internet Wi Fi Direct Wi Fi Direct settings Select the TV name displayed on the TV screen with the Wi Fi Direct device If the device does not support Wi Fi Direct select the Show Network SSID Password Operate the Wi Fi Direct Wi Fi device to connect with the TV Send content from the Wi Fi Direct Wi Fi device to the TV For details refer to the instruction ma...

Page 271: ...button then select Settings Device Preferences About Device name To list connected devices deregister devices Press the HOME button then select Settings Network Internet Wi Fi Direct Show device list Delete To deregister a device select the device in the list to delete then press the Enter button Then select Yes on the confirmation screen To deregister all devices select Delete all in the list the...

Page 272: ...quality to your preferences Print Changing the picture and sound quality to your preferences Adjusting the picture quality Picture advanced settings Adjusting the sound quality Sound advanced settings Getting Started Basic Operations Changing the picture and sound quality to your preferences Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshootin...

Page 273: ...on your model country region and the content you are watching Picture mode settings Setting Description Vivid Picture with enhanced edges and contrast Standard Suitable picture for basic home use Cinema Suitable picture for watching movies Game Suitable picture for playing video games Graphics Suitable picture for watching tables and characters Photo Suitable picture for photo viewing Custom Custo...

Page 274: ...the contrast based on picture brightness Auto local dimming Optimizes contrast by adjusting brightness in individual sections of the screen X tended Dynamic Range Adjust peak luminance for the brightest whites and blackest blacks Peak luminance Adjust peak luminance for the brightest whites Color settings Setting Description Color Adjust the color saturation level Hue Adjust the green and red tone...

Page 275: ...ate smooth gradations to reduce false contours on flat surfaces Hint For other information see the related topics below or Frequently Asked Questions on the Sony Support Site Frequently Asked Questions for Troubleshooting Related topics Adjusting the picture quality Getting Started Basic Operations Changing the picture and sound quality to your preferences Picture advanced settings Go to page top ...

Page 276: ...h an OLED panel The message Panel refresh did not finish is displayed only models equipped with an OLED panel You are concerned about an image retention only models equipped with an OLED panel A white line appears on the screen only models equipped with an OLED panel A message about running panel refresh is displayed only models equipped with an OLED panel Troubleshooting Picture quality screen OL...

Page 277: ...microphone in the remote control There is an LED above the microphone TV standby Turn on or turn off the TV standby mode Number Button Dot Use with the 0 9 buttons to select digital channels APPS Display a list of installed apps EXIT Return to the previous screen or exit from the menu When an Interactive Application service is available press to exit from the service NETFLIX Only on limited region...

Page 278: ...R43X800H_EN E180100121 w en 003 01 07 02_07 html 2 4 2020 12 01 10 PM Middle buttons on the remote control Lower buttons on the remote control Getting Started Remote control Functions of the remote control buttons Upper buttons on the remote control Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 271 ...

Page 279: ... Satellite box For details refer to Using the program guide page DVR Display the DVR s list of recorded programs after setting Cable Satellite box setup APPS Display a list of installed apps INPUT Display and select the input source etc For details refer to Selecting inputs page The Google Assistant Microphone Use the Google Assistant only on limited region country language TV model or voice searc...

Page 280: ... Display the TV Home Menu For details refer to Home menu page TV Switch to a TV channel or input and display the TV menu For details refer to Using the TV menu page Related topics Upper buttons on the remote control Lower buttons on the remote control Getting Started Remote control Functions of the remote control buttons Middle buttons on the remote control Go to page top E 180 100 12 1 Copyright ...

Page 281: ...e volume JUMP Jump back and forth between two channels or inputs The TV alternates between the current channel or input and the last channel or input that was selected MUTE Mute the sound Press again to restore the sound Hint The accessibility shortcut service can be turned on or off by pressing and holding MUTE CH Channel Select the channel AUDIO Select multilingual source sound or dual sound for...

Page 282: ...the TV and connected BRAVIA Sync compatible device REC Record the current program with the DVR after setting Cable Satellite box setup DISPLAY Display information about the channel program input you are viewing Related topics Upper buttons on the remote control Middle buttons on the remote control Getting Started Remote control Functions of the remote control buttons Lower buttons on the remote co...

Page 283: ...or more about how they light up for various settings If there is Operational response in the menu Turns on or blinks in white when the TV is turning on when receiving signals from the remote control or when updating the software using a USB storage device When Ok Google detection is enabled it turns on in amber only TVs with a built in MIC The built in MIC may not be available depending on your re...

Page 284: ...When the TV is turning on When receiving signals from the remote control When updating the software using a USB storage device etc Cyan blinking When a mobile device smartphone tablet etc is connecting to the TV on the home network etc Amber on When the on timer is set When the sleep timer is set etc Yellow on From when Ok Google is detected and heard to when the TV responds Only TVs with a built ...

Page 285: ...TML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 01 03_06 html 2 4 2020 12 01 19 PM Home network features Software updates Timers Getting Started Basic Operations How the LED lights up Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 278 ...

Page 286: ...s a Blu ray DVD player HDMI connection For optimum picture quality we recommend connecting your player to the TV using an HDMI cable If your Blu ray DVD player has an HDMI jack socket connect it using an HDMI cable A Blu ray DVD player same as connecting a cable satellite box B HDMI cable not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo If the device has a DVI ...

Page 287: ...d C Audio cable not supplied Composite connection If your Blu ray DVD player has composite jacks sockets connect them using a composite video audio cable A Blu ray DVD player same as connecting a cable satellite box B Composite video audio cable not supplied When using an Analog Extension cable A Blu ray DVD player same as connecting a cable satellite box B Analog Extension cable supplied C RCA Ca...

Page 288: ...iles Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 02_01 html 2 4 2020 12 01 22 PM Related topics Watching Blu ray and DVD discs Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 281 ...

Page 289: ...C feature refer to the following Sony support website https www sony net tv hf us Hint The URL is subject to change without notice You can do the following hands free when you face the TV and say Ok Google Voice search TV operation Face the TV and say Ok Google When the LED blinks face the TV and speak The lighting pattern of the LED depends on the model If Operational response is available in the...

Page 290: ...D located at the right side of the TV bottom Lights up amber when Ok Google detection is enabled To use the built in MIC enable the following setting Press the HOME button select Settings Device Preferences Google Assistant Ok Google detection Note An Internet connection is required to use the built in MIC Hint When the built in MIC is enabled the built in MIC LED lights up in amber even when the ...

Page 291: ...g the built in MIC only TVs with a built in MIC file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 01 08_02 html 2 4 2020 12 01 24 PM Copyright 2020 Sony Corporation 284 ...

Page 292: ...then options such as Security restrictions or Watching TV Parental controls Note If you change the Security restrictions settings your device and personal data are more vulnerable to attack by unknown apps from sources other than Play Store You agree that you are solely responsible for any damage to your device or loss of data that may result from using these apps If you forget the restricted prof...

Page 293: ... streaming services Security restrictions file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 01 02_05 html 2 4 2020 12 01 27 PM Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 286 ...

Page 294: ...on the device A USB storage device Enjoy photos music movies stored on a USB device You can enjoy photos music movies stored on a USB device on the TV screen If the USB device connected to the TV has a power switch turn it on Press the HOME button and select Apps icon from the Home menu then select Media Player If the supplied remote control has an APPS button you can press the APPS button Select ...

Page 295: ...1 Gen 1 or USB 3 0 USB hubs are not supported While accessing the USB device do not turn off the TV or USB device do not disconnect the USB cable and do not remove or insert recording media Otherwise data stored on the USB device may be corrupted Depending on the file playback may not be possible even when using the supported formats Hint For other information see Frequently Asked Questions on the...

Page 296: ...ry the following Set the USB connection settings on your camera to Mass Storage Copy the files from the camera to a USB flash drive then connect the drive to the TV Some photos and movies may be magnified resulting in low picture quality Depending on the size and aspect ratio images may not be displayed in full screen It may take a long time to display a photo depending on the file or settings In ...

Page 297: ...USB devices used for storing photos and music file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 01_02 html 2 4 2020 12 01 32 PM E 180 100 12 1 Copyright 2020 Sony Corporation 290 ...

Page 298: ...d Blu ray DVD player Start playback on the connected Blu ray DVD player Hint If you connect a BRAVIA Sync compatible device with an HDMI connection you can operate it by simply using the TV s remote control You can also press the DISPLAY button on the remote control while watching content from the HDMI input to display the operation menu and operate the BRAVIA Sync connected device from the TV scr...

Page 299: ...atching Blu ray and DVD discs file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 02_02 html 2 4 2020 12 01 34 PM E 180 100 12 1 Copyright 2020 Sony Corporation 292 ...

Page 300: ...ellite box Print Connecting a cable satellite box Connect the cable satellite box to the TV Connect it to the input on your TV For details refer to the Connecting a Blu ray or DVD player page Using the TV with Other Devices Cable satellite box Connecting a cable satellite box Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to pa...

Page 301: ...the TV s remote control Press the HOME button then select Settings Watching TV External inputs Cable Satellite box setup Cable Satellite box control setup Follow the on screen instructions Note When operating the TV s remote control point it at the cable satellite box Depending on the external devices some buttons may not respond If you press and hold a button on the remote control the operation m...

Page 302: ...9 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 08 03 html 2 4 2020 12 01 39 PM only Using the TV with Other Devices Cable satellite box How to control the cable satellite box using the TV remote control Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 295 ...

Page 303: ... x 2160 67 5 kHz 30 Hz 3840 x 2160 135 0 kHz 60 Hz 8 bits 1920 x 1080 timing when applied to the HDMI input will be treated as a video timing and not computer timing This will affect the Screen settings in Display Sound To view computer content set Wide mode to Full and Display area to 1 Display area is configurable only when Auto display area is disabled Note The picture may be blurry and may not...

Page 304: ...eo signal specifications file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 03_03 html 2 4 2020 12 01 42 PM Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 297 ...

Page 305: ...ly read Connection using an HDMI cable below Connecting with a digital optical cable For connection methods refer to the Connecting an audio system page Note Refer to the instruction manual of the device to be connected Connection using an HDMI cable On TVs that support eARC you can output pass through audio signals from external input devices connected to the TV to eARC supported audio systems by...

Page 306: ...system file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 04_03 html 2 4 2020 12 01 44 PM Outputting audio from an audio system Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 299 ...

Page 307: ... Note The available terminals depend your model region country HDMI connection ARC supported Connect the TV and audio system with an HDMI cable Connect to the TV s HDMI input terminal bearing the text eARC ARC A AV receiver or sound bar B HDMI cable not supplied We recommend authorized Premium High Speed HDMI Cable s bearing the HDMI logo Adjusting an audio system Note For ARC connections voice re...

Page 308: ...HDMI logo Press the HOME button then select Settings Display Sound Audio output eARC mode Auto Select Speakers Audio system Enable the audio system s eARC feature Refer to the instruction manual of the device Adjusting an audio system Note You cannot select eARC mode if the text to speech function for on screen text within the TV s accessibility features is enabled If audio is being output from an...

Page 309: ... B Optical audio cable not supplied Adjusting an audio system Hint For more information please visit the Sony support website Support Site Related topics No sound but good picture No audio or low audio with a home theater system Using the TV with Other Devices Audio system such as an AV receiver or sound bar Connecting an audio system Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 3...

Page 310: ...lay Sound Audio output Speakers Audio system Turn on the connected audio system then adjust the volume If you connect a BRAVIA Sync compatible device with an HDMI connection you can operate it by simply using the TV s remote control Note You need to configure the Digital audio out settings according to your audio system Press the HOME button then select Settings Display Sound Audio output Digital ...

Page 311: ...ut timing of the picture and sound Adjusting the AV sync setting For details about supported models refer to the support site Support Site Related topics BRAVIA Sync compatible devices Connecting an audio system No sound but good picture No audio or low audio with a home theater system Using the TV with Other Devices Audio system such as an AV receiver or sound bar Adjusting an audio system Go to ...

Page 312: ...as a center speaker for a home theater simply by connecting an AV receiver to the CENTER SPEAKER IN terminal of the TV The TV and AV receiver must be connected by either an HDMI cable or digital optical cable Speaker cable connection Connect the TV and AV receiver with a speaker cable A AV receiver B Speaker cable not supplied Use a speaker cable not supplied to connect the AV receiver to the CENT...

Page 313: ...each end Note To prevent the wires of the speaker cable from touching each other make sure not to strip too much of the speaker cable Connect the speaker cable properly so that the polarities between the TV and AV receiver match Related topics Connecting an audio system Using the TV with Other Devices Audio system such as an AV receiver or sound bar Using the TV as a center speaker only models wit...

Page 314: ...pass through the following audio formats 7 1 channel linear PCM 32 44 1 48 kHz 16 bits Dolby Digital Dolby Digital Plus DTS Dolby TrueHD DTS HD MA Dolby Atmos DTS X Master Audio MPEG2 AAC MPEG4 AAC For details refer to the support page Support Site Related topics Connecting an audio system Using the TV with Other Devices Audio system such as an AV receiver or sound bar Pass through audio formats s...

Page 315: ...Help Guide Pass through audio formats supported with eARC file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 04_04 html 2 4 2020 12 01 55 PM 308 ...

Page 316: ... put it in pairing mode To put your Bluetooth device in pairing mode refer to the instruction manual of the device Press the HOME button then select Settings Remotes Accessories Bluetooth settings Add device to put the TV in pairing mode A list of available Bluetooth devices will be displayed Select the desired device from the list then follow the on screen instructions If you are prompted to ente...

Page 317: ... 01 58 PM 3 Select Connect Related topics Supported Bluetooth profiles Operation cuts out or a device does not work You want to output sound from both the headphones Bluetooth audio device audio system and the TV speakers Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 310 ...

Page 318: ... Display Sound Audio output Press the HOME button then select Settings Display Sound Audio output A V sync the desired option Hint You can also adjust the output timing of the picture and sound if a specific audio system is connected with an HDMI cable For details about supported models refer to the support site Support Site Note Depending on the connected Bluetooth audio device the picture and so...

Page 319: ...ess of the TV while playing video games may feel slower due to the A V sync setting adding a delay to the output timing of the picture For games that are dependant on response time we do not recommend you use a Bluetooth device and recommend that you use the TV speakers or a sound bar with a wired HDMI cable digital optical cable connection instead Using the TV with Other Devices Bluetooth devices...

Page 320: ...GP HID over GATT Profile A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile SPP Serial Port Profile Available depending on your model region country A2DP and AVRCP supported models have A V sync in Settings Display Sound Audio output Related topics Connecting a Bluetooth device Using the TV with Other Devices Bluetooth devices Supported Bluetooth profiles Getting Sta...

Page 321: ...etails refer to the Using the Quick Settings page Blu ray DVD player Automatically turns the Blu ray DVD player on and switches the input to the Blu ray DVD player when you select it from the Home Menu or Sync Menu Automatically turns the TV on and switches the input to the connected Blu ray DVD player when the Blu ray DVD player starts to play Automatically turns the connected Blu ray DVD player ...

Page 322: ...ough the TV s remote control Video camera Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on Automatically turns the connected video camera off when you turn the TV off Allows operations such as menu operation and playback with the Up Down Left Right buttons on the TV remote control Note BRAVIA Sync control BRAVIA Sync is only available ...

Page 323: ...fic Sony BRAVIA Sync compatible device is connected and powered on and BRAVIA Sync control is enabled BRAVIA Sync is automatically activated on that device For details refer to the instruction manual of the connected device Available options Available options are shown below Options vary depending on your model region country Device auto power off If disabled the connected device does not turn off...

Page 324: ...nc Menu is not displayed you will need to change the items displayed in the Quick Settings screen and add the Sync Menu For details refer to the Using the Quick Settings page Hint In the following cases a message is displayed on the TV screen when you select the Sync Menu An HDMI device is not connected BRAVIA Sync control is disabled Related topics BRAVIA Sync overview Using features available fo...

Page 325: ...network A picture with a 4K or higher resolution can be displayed in 4K resolution 3840 2160 The availability of this function depends on your region country A Digital still camera B Camcorder C USB device D Network device To view pictures stored on a USB device or network device in 4K resolution Connect the USB device or network device to the TV Press the HOME button select Apps icon from the Hom...

Page 326: ...ed files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality For information about Enhanced format or changing the settings refer to the Settings for viewing pictures in 4K resolution with higher quality page Note A 3D picture cannot be displayed If you change the picture by pr...

Page 327: ...wing pictures in 4K resolution file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 09_01 html 2 4 2020 12 02 13 PM E 180 100 12 1 Copyright 2020 Sony Corporation 320 ...

Page 328: ... External inputs HDMI signal format the HDMI input you want to set Standard format Standard HDMI format for normal use Enhanced format High Quality HDMI format Only set when using capable devices HDR included HDR models only HDR models have HDR mode in Settings Display Sound Picture Video signal 4K 60p 4 2 0 10 bit 4 4 4 4 2 2 etc Note When using Enhanced format picture and sound may not be output...

Page 329: ...02 html 2 4 2020 12 02 16 PM on a Premium High Speed HDMI Cable s that supports 18 Gbps refer to the cable specifications Related topics Viewing pictures in 4K resolution Using the TV with Other Devices Viewing pictures in 4K 8K from compatible devices Settings for viewing pictures in 4K resolution with higher quality Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 322 ...

Page 330: ... connected USB devices or your home network A picture with a 8K or higher resolution can be displayed in 8K resolution 7680 4320 8K models only For models that support 8K Enhanced format 8K is available in Settings Watching TV External inputs HDMI signal format The availability of this function depends on your region country A Digital still camera B Camcorder C USB device D Network device To view ...

Page 331: ...r Input select button repeatedly to select the connected device Set the connected device to 8K output Start playback on the connected device To check the supported file formats Supported files and formats To view pictures in 8K resolution You can set the HDMI signal format to Enhanced format 8K to view pictures in 8K resolution For information about Enhanced format 8K or changing the settings refe...

Page 332: ...ML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 09_03 html 2 4 2020 12 02 19 PM Using the TV with Other Devices Viewing pictures in 4K 8K from compatible devices Viewing pictures in 8K resolution 8K models only Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 325 ...

Page 333: ...l format in External inputs HDMI signal format To change the HDMI signal format setting press the HOME button then select Settings Watching TV External inputs HDMI signal format the HDMI input you want to set HDMI IN 4 Standard format Standard HDMI format Enhanced format Dolby Vision High Quality HDMI format Only set when using capable devices Enhanced format 8K High Quality HDMI format Only set w...

Page 334: ...nnect the device to an HDMI IN that is in Standard format or change the HDMI signal format of HDMI IN to Standard format Only set to Enhanced format when using compatible devices When you watch an 8K picture with High Quality use a Premium High Speed HDMI Cable s that supports speeds of 18 Gbps For details on a Premium High Speed HDMI Cable s that supports 18 Gbps refer to the cable specifications...

Page 335: ...ion Press the HOME button then select Settings Network Internet Home network Renderer the desired option Renderer Enable the renderer function You can play photo music video files in a controller e g digital still camera on the TV screen by operating the device directly Renderer access control Select Auto access permission to access the TV automatically when a controller accesses the TV for the fi...

Page 336: ... w en 003 06 03_01 html 2 4 2020 12 02 24 PM Enable operation of the TV from a registered device Deregister remote device Deregister a device to disable operation of the TV from that device Connecting to a Network Home network features Adjusting home network settings Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 329 ...

Page 337: ...ome network via a router A Computer Server B Router C Modem D Internet Connect the TV to your home network Press the HOME button and select Apps icon from the Home menu then select Media Player If the supplied remote control has an APPS button you can press the APPS button Select the network device name Select the folder and then select the file to play To check the supported file formats Supporte...

Page 338: ... 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 06 03_02 html 2 4 2020 12 02 27 PM Related topics Adjusting home network settings Connecting to a Network Home network features Playing content from a computer Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 331 ...

Page 339: ...operating the controller directly if you connect the TV to a home network via a router The controller should also be renderer compatible A Digital still camera Controller B Router C Modem D Internet Connect the TV to your home network Operate the controller to start playing the content on the TV screen Related topics Adjusting home network settings Connecting to a Network Home network features Pla...

Page 340: ...n press the HELP button Select Status Diagnostics Self diagnostics Hint You can also check the following symptoms in Status Diagnostics Internet connectivity symptoms External devices symptoms Picture Sound symptoms If the problem persists try the following Reset restart the TV For details refer to If a full reset restart of the TV is required Check and try Software updates Support Site Troublesho...

Page 341: ...nd Picture to make adjustments For details refer to Adjusting the picture quality page If you set Power saving to Low or High the black level will be enhanced Press the HOME button then select Settings Device Preferences Power Power saving to Off to brighten the screen Note Picture quality depends on the signal and content The picture quality may improve if you change it in Picture under Settings ...

Page 342: ...ure Color is not correct Picture is too bright file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 02_04 html 2 4 2020 12 02 36 PM E 180 100 12 1 Copyright 2020 Sony Corporation 335 ...

Page 343: ...en installing an optional device leave some space between the device and the TV Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Check the Motion setting Press the HOME button and select Settings Display Sound Picture Motion Motionflow Off Change the current setting of CineMotion to Off Press the HOME button and select Settings Display Sound Picture Motion CineMoti...

Page 344: ...de Distorted picture The screen flickers file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 02_02 html 2 4 2020 12 02 38 PM Copyright 2020 Sony Corporation 337 ...

Page 345: ...nly changes to a video you do not recognize while watching TV In this case the TV might be in demo mode Try exiting demo mode Press the HOME button on the remote control and select Settings Device Preferences Retail mode settings Disable Demo mode and Picture reset mode Troubleshooting Picture quality screen The screen suddenly changes to a video you do not recognize while watching TV Getting Star...

Page 346: ...s on the screen A text option is selected although no text is available Check the Captions settings in Accessibility Option name differs depending on your region country You can select a different option from the current option Troubleshooting Picture quality screen A black box appears on the screen Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubl...

Page 347: ...s tickers at the top or bottom of the screen In this case the TV might be in demo mode Try exiting demo mode Press the HOME button on the remote control and select Settings Device Preferences Retail mode settings Disable Demo mode and Picture reset mode Troubleshooting Picture quality screen There are banners tickers at the top or bottom of the screen Getting Started Watching TV Using the TV with ...

Page 348: ...ct the 4K 50p 60p playable device Use a Premium High Speed HDMI Cable s that supports 18 Gbps Set HDMI signal format to Enhanced format by selecting Settings Watching TV External inputs HDMI signal format the HDMI terminal you want to set Check whether the connected device has the latest settings or firmware Availability depends on your model region country Troubleshooting Picture quality screen H...

Page 349: ...o access a TV function is displayed Select whether to allow or deny the app access to the displayed function You can check the list of app permissions categorized by TV function and change permission settings for each app Press the HOME button select Settings Apps App permissions the desired TV function Troubleshooting Picture quality screen A message about an app asking for permission to access a...

Page 350: ...that the antenna cable is not loose or disconnected Make sure that the cable or cable connector of antenna is not damaged To watch streaming content connect the TV to the Internet Hint For more information please visit the Sony support website Support Site Related topics Using Wi Fi to connect the TV to the Internet Network Connecting to a network using a LAN cable Troubleshooting Broadcast recept...

Page 351: ...se or an error message appears and you cannot watch broadcasts Make sure that the antenna cable is connected to the correct ports at the TV connected devices wall Make sure that the cable is not old or that the inside of the connector is not short circuited Troubleshooting Broadcast reception Block noise or an error message appears and you cannot watch broadcasts Getting Started Watching TV Using ...

Page 352: ...ntenna connections Check the antenna location and direction Press the HOME button and select Settings Display Sound Picture Motion Motionflow Off Related topics Distorted picture The screen flickers Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Ghosting or double images appear Getting Started Watching TV Using the TV with Other Devices Connecting to...

Page 353: ...the screen Check if auto tuning is performed Check if the antenna is broken or bent Check if the antenna has reached the end of its serviceable life 3 5 years for normal use 1 2 years at a seaside location Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Only snow noise or a black picture appears on the screen Getting Started Watching TV...

Page 354: ... Analog channel adjustment Perform Fine tune to obtain better picture and sound reception Option name differs depending on your region country Set Audio filter to Off Low or High to improve sound for analog reception Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Keep the antenna cable away from other connecting cables Related topics Check these things first to t...

Page 355: ...scrambled subscription service only Subscribe to a pay TV service The channel is used only for data no picture or sound Contact the broadcaster for transmission details Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Some channels are blank Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Trou...

Page 356: ...e sure that the direction of the antenna is not changed unintentionally such as by wind If you are using a TV signal booster adjust its signal gain If equipment such as a TV signal distributor is connected between the antenna and the TV it may affect the TV reception Directly connect the antenna and the TV to check if the reception is improved Related topics Check these things first to troubleshoo...

Page 357: ... installer if digital transmissions are provided in your area Upgrade to a higher gain antenna Related topics Check these things first to troubleshoot your TV reception You cannot receive or select channels Some digital cable channels are not displayed Troubleshooting Broadcast reception You cannot view digital channels Getting Started Watching TV Using the TV with Other Devices Connecting to a Ne...

Page 358: ... select Settings Watching TV Channels Cable Antenna Auto program Check that Signal type is set correctly Press the HOME button then select Settings Watching TV Channels Cable Antenna Signal type Antenna Set to receive and select antenna channels Cable Set to receive and select cable channels Related topics Some channels are blank You cannot view digital channels Troubleshooting Broadcast reception...

Page 359: ...es have limitations on the broadcast of digital cable channels Check with your cable company for more information The digital cable channel may be set to Hidden in Show Hide channels Related topics Check these things first to troubleshoot your TV reception You cannot view digital channels Troubleshooting Broadcast reception Some digital cable channels are not displayed Getting Started Watching TV ...

Page 360: ... by the signal provider Many HD channels and content are actually upscaled versions of standard definition broadcasts The picture is affected by the quality of the signal received which varies between channel and program Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Broadcast HD formats have poor quality Getting Started Watching TV Us...

Page 361: ...ing Press the Quick Settings button then select Speakers TV speakers Press the HOME button then select Settings Display Sound Audio output Speakers TV speakers If headphones or Bluetooth audio devices are connected sound is not output from the TV speakers or audio system connected via eARC ARC Remove the headphones or disconnect the Bluetooth audio device Related topics No audio or low audio with ...

Page 362: ...antenna is connected using a high quality 75 ohm coaxial cable Keep the antenna cable away from other connecting cables To avoid TV interference make sure to use an undamaged antenna cable Related topics Distorted sound Troubleshooting Sound Audio noise Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 C...

Page 363: ...y Digital or DTS set Settings Display Sound Audio output Digital audio out to PCM Check if the Digital audio out volume setting of the TV is at maximum Press the HOME button then select Settings Display Sound Audio output Digital audio out volume When using HDMI input with Super Audio CD or DVD Audio DIGITAL AUDIO OUT OPTICAL may not provide an audio signal Related topics Audio noise Connecting an...

Page 364: ...cal noise sources such as cars hair dryers Wi Fi units mobile phones or optical devices When installing an optional device leave some space between the device and TV Set Audio filter to Low or High to improve sound for analog reception Audio filter may not be available depending on your region country Related topics Audio noise Troubleshooting Sound Distorted sound Getting Started Watching TV Usin...

Page 365: ...nnot output sound from both the headphones or Bluetooth audio device and the TV speakers at the same time To output sound from both an audio system connected via eARC ARC and TV speakers Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions Connecting the TV and audio system using a digital optical cable Settin...

Page 366: ...headphones Bluetooth audio device audio system and the TV speakers file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 05_09 html 2 4 2020 12 03 39 PM E 180 100 12 1 Copyright 2020 Sony Corporation 359 ...

Page 367: ...roperties of Bluetooth You can adjust the output timing of the picture and sound with the A V sync setting To enable A V sync press the HOME button then select Settings Display Sound Audio output A V sync If a specific audio system is connected with an HDMI cable You can adjust the output timing of the picture and sound For details about supported models refer to the support site Support Site Rela...

Page 368: ... about a delay between the picture and sound file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 05_10 html 2 4 2020 12 03 42 PM E 180 100 12 1 Copyright 2020 Sony Corporation 361 ...

Page 369: ...onses are not output because audio signals from the HDMI input are passed through to the eARC audio system To output those sounds from the TV try the following Stop watching the HDMI input device Set eARC mode to Off Press the HOME button then select Settings Display Sound Audio output eARC mode Off Set Pass through mode to Off Press the HOME button then select Settings Display Sound Audio output ...

Page 370: ... is enabled Connect the audio system to an HDMI cable with Ethernet Connect the audio system to the TV s HDMI input terminal bearing the text ARC Configure the settings as follows Settings Display Sound Audio output eARC mode Auto Settings Display Sound Audio output Speakers Audio system Enable the audio system s eARC feature Related topics Connecting an audio system Troubleshooting Sound You cann...

Page 371: ...nnot use voice search with the Google Assistant with the built in MIC only TVs with a built in MIC The voice recognition performance of the built in MIC may degrade in the following cases When eARC features are enabled When a sound bar is connected When Pass through mode is set to Auto Troubleshooting Sound You cannot use voice search with the Google Assistant with the built in MIC only TVs with a...

Page 372: ...er mode have a CENTER SPEAKER IN terminal in the back If an AV receiver is not connected to the CENTER SPEAKER IN terminal on the TV you may hear a slight noise from the TV speakers when Speakers is set to Audio system If you are concerned about the noise disable the following setting Press the HOME button then select Settings TV center speaker mode in Display Sound Audio output Troubleshooting So...

Page 373: ...ideo 10 Mbps Streaming Ultra HD 4K Internet video 25 Mbps The wireless network connection quality varies depending on the distance or obstacles e g wall between the TV and the wireless router environmental interference and the quality of the wireless router In this case use a wired connection for the Internet or try the 5GHz band The 5GHz band may not be supported depending on your region country ...

Page 374: ...X800H_EN E180100121 w en 003 08 06_01 html 2 4 2020 12 03 57 PM Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Troubleshooting Network Internet home apps The picture and or sound quality from streaming apps is poor Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 367 ...

Page 375: ... Check your LAN cable wireless connection or your server The TV may have lost connection with the server Perform Server diagnostics to check if your media server is communicating properly with the TV Press the HOME button then select Settings Network Internet Home network Server diagnostics Related topics Home network features The TV cannot connect to the Internet Network Troubleshooting Network I...

Page 376: ...ton then select Settings enable Automatic date time in Device Preferences Date time Check that the LAN cable and AC power cord mains lead of the router modem has been properly connected Your router modem must first be setup to connect to the Internet Contact your Internet service provider for router modem settings Try using apps later The app content provider s server may be out of service Hint Fo...

Page 377: ...he Internet but not to certain apps and services file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 06_09 html 2 4 2020 12 04 03 PM E 180 100 12 1 Copyright 2020 Sony Corporation 370 ...

Page 378: ...cation of the power button on the TV varies depending on your model country region For the location of the button refer to the Reference Guide booklet included with the TV Example of model with the power button under the LED Hint For TV models with 1 button on the TV power button only you can press the power button on the TV to display the operation menu and adjust the volume or change channels Wh...

Page 379: ... C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 08_05 html 2 4 2020 12 04 06 PM Troubleshooting Power The TV cannot be turned off using the remote control Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 372 ...

Page 380: ...f due to Sleep timer settings Check the Duration setting of Timer Check if Idle TV standby in Power is activated The screen may have been turned off due to Screen saver settings Except for Brazilian models Check if Auto shut off in Power is activated Related topics Timers Troubleshooting Power The TV turns off automatically Getting Started Watching TV Using the TV with Other Devices Connecting to ...

Page 381: ...atically Print The TV turns on automatically Check if the Timer is activated Disable the TV auto power on setting in BRAVIA Sync settings Related topics BRAVIA Sync compatible devices Timers Troubleshooting Power The TV turns on automatically Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 180 100 12 1 Copyright 20...

Page 382: ...et mode When picture reset mode is enabled the TV turns off for about 10 minutes after it is turned on and then turns on again to reduce image retention This is not a malfunction of the TV Turn on the TV again using the remote control and disable picture reset mode Press the HOME button on the remote control and select Settings Device Preferences Retail mode settings Disable Picture reset mode Tro...

Page 383: ...heck if the TV turns on with the power button on the TV Press the power button on the TV and check if the TV turns on For the location of the power button refer to the Reference Guide If the TV turns on with this procedure there may be a problem with the remote control Refer to the following topic The remote control does not operate 3 Unplug the AC power cord mains lead Unplug the TV power cord ma...

Page 384: ... 2020 12 04 19 PM the remote control or TV This is because it takes time to initialize the system Wait for about 10 to 20 seconds then try again Related topics The remote control does not operate If a full reset restart of the TV is required Troubleshooting Power The TV does not turn on Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 377 ...

Page 385: ...hat the USB device has been properly formatted Operation is not guaranteed for all USB devices Also operations differ depending on the USB device features or the video files being played Change the HDMI signal format of the HDMI input that does not display a picture to standard format Press the HOME button then select Settings Watching TV External inputs HDMI signal format the HDMI input you want ...

Page 386: ...t select a connected device in the Home Menu Print You cannot select a connected device in the Home Menu Check the cable connection Related topics Using the TV with Other Devices Troubleshooting Connected devices You cannot select a connected device in the Home Menu Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go to page top E 1...

Page 387: ...oss of detail Less detail than usual or artifacts small blocks dots or pixelation may appear on the screen due to the digital compression of the source content used by certain digital broadcasts and DVDs The degree of visible artifacts depends on the clarity and resolution of the TV Troubleshooting Connected devices Certain programs on digital sources display a loss of detail Getting Started Watch...

Page 388: ... on the image dimension file size and number of files in a folder some photo images or folders take time to display Each time a USB device is connected to the TV it may take up to a couple of minutes for the photos to display Related topics No picture from a connected device Troubleshooting Connected devices Photo images or folders take time to display Getting Started Watching TV Using the TV with...

Page 389: ...VIA Sync HDMI device Check that your device is BRAVIA Sync compatible Make sure that Control for HDMI is set up on the BRAVIA Sync compatible device and BRAVIA Sync settings BRAVIA Sync control is set up on the TV Related topics BRAVIA Sync compatible devices Troubleshooting Connected devices You cannot find a connected BRAVIA Sync HDMI device Getting Started Watching TV Using the TV with Other De...

Page 390: ... You cannot turn off the cable satellite box using the TV s remote control Cable satellite box control compatible models have Cable Satellite box setup in Settings Watching TV External inputs Press the TV button then select Remote control Power STB Troubleshooting Connected devices You cannot turn off the cable satellite box using the TV s remote control Getting Started Watching TV Using the TV wi...

Page 391: ... satellite box control compatible models only IR Blaster compatible models or cable satellite box control compatible models have Cable Satellite box setup in Settings Watching TV External inputs Make sure that your TV supports the external device If you press and hold a button on the remote control the operation may not work Instead try pressing the button repeatedly Depending on the external devi...

Page 392: ...ot be controlled via the IR Blaster or the TV s remote control IR Blaster compatible models or c file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 09_08 html 2 4 2020 12 04 40 PM Copyright 2020 Sony Corporation 385 ...

Page 393: ...yed Print Some media files in the USB device or server are not displayed Unsupported files may not be displayed All the folders files may not be displayed depending on the system status Related topics Supported files and formats Troubleshooting Connected devices Some media files in the USB device or server are not displayed Getting Started Watching TV Using the TV with Other Devices Connecting to ...

Page 394: ...rference If household electric appliances e g microwaves or mobile devices are placed nearby radio wave interference is more likely to happen The TV or device may not work on a metal rack due to wireless communication interference For usable communication distances between the TV and other devices refer to the instruction manuals of the devices When multiple Bluetooth devices are connected to the ...

Page 395: ...nt cannot be played The source device needs to meet HDCP High bandwidth Digital Content Protection 2 0 2 1 2 2 standards Some pay contents may not be displayed via a source device which does not meet HDCP 2 0 2 1 2 2 standards Troubleshooting Connected devices Some paid content cannot be played Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshoo...

Page 396: ...s up only TVs with an illumination LED Models with an illumination LED have Illumination LED in Settings Device Preferences LED indicator The illumination LED lights up at various times such as during software updates using a USB storage device Refer to How the LED lights up for details Troubleshooting LED The illumination LED sometimes lights up only TVs with an illumination LED Getting Started W...

Page 397: ... To turn off the built in MIC LED amber LED only TVs with a built in MIC In Settings Device Preferences LED indicator disable Built in MIC LED Note The LED that lights up and blinks when Ok Google is detected and communication with the server is in progress cannot be set so that it does not light up only TVs with a built in MIC Even if the Illumination LED is set to Off the illumination LED will l...

Page 398: ...e C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 13_03 html 2 4 2020 12 04 55 PM Troubleshooting LED You want to disable the LED so that it does not light up or blink Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 391 ...

Page 399: ...y times it flashes interval time is three seconds Reboot the TV by disconnecting the AC power cord from the TV for two minutes then turn on the TV If the problem persists disconnect the AC power cord and contact Sony Customer Support with the number of times the LED the illumination LED flashes Troubleshooting LED When the LED the illumination LED is flashing in red Getting Started Watching TV Usi...

Page 400: ...ome Network File Format Extension JPEG jpg jpe jpeg ARW arw ARW is only to be used for playing back files Other supported files and formats Music Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Photos Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting Index Go...

Page 401: ... Home Network mp4 Extension mp4 m4a Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k 3gpp Extension 3gp 3g2 Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf Extension wma Description Sampling Rate WMA9 Standard 8k 11 025k 16k 22 05k 32k 44 1k 48k ogg Getting Started Watching TV Using the TV with Other Devic...

Page 402: ...32k 44 1k 48k Extension mp3 Description Sampling Rate MP1L1 MP1L2 MP1L3 MP2L1 MP2L2 32k 44 1k 48k MP2L3 16k 22 05k 24k MP2 5L3 8k 11 025k 12k Extension wav Description Sampling Rate WAV 32k 44 1k 48k 88 2k 96k 176 4k 192k Extension flac Description Sampling Rate FLAC 16k 22 05k 32k 44 1k 48k 88 2k 96k 176 4k 192k Extension aac Description Sampling Rate AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1...

Page 403: ...03 04 01 03_02 html 2 4 2020 12 05 05 PM The use case of WAV is 2ch only Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Music Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 396 ...

Page 404: ... Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps MPEG2PS mpg mpe mpeg Subtitle Type External Video Codec Profile Level MPEG2 MP HL MP H14L MP ML Audio Codec MPEG1L1 MPEG1L2 LPCM AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps MPEG2TS Extension m2t Subtitle Type Internal Except for Brazilian models External For Brazilian mo...

Page 405: ...ax Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps MP4 mp4 Subtitle Type External Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 AC4 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 120fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 ...

Page 406: ...m supported bitrate for XAVC S is 100 Mbps avi avi Subtitle Type External Video Codec Profile Level Xvid Audio Codec MPEG1L1 MPEG1L2 MPEG1L3 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level Motion JPEG Audio Codec μ LAW PCM U8 PCM S16LE Max Min Resolution 1280x720 QCIF 176x144 Max Frame Rate 1280x720 30fps Asf asf wmv Subti...

Page 407: ...re AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP8 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP9 Profile 0 Profile 2 ...

Page 408: ...2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps MOV mov Subtitle Type External Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2...

Page 409: ...1L2 μ LAW PCM U8 PCM S16BE PCM S16LE Max Min Resolution 1280x720 QCIF 176x144 Max Frame Rate 1280x720 30fps WebM webm Subtitle Type External Video Codec Profile Level VP8 Audio Codec Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP9 Profile 0 Profile 2 Audio Codec Vorbis Max Min Resolution 3840x2160 QCIF 176x144 Max Frame R...

Page 410: ...Help Guide Videos file C Users 1000025409 Desktop HTML_PDF 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 01 03_03 html 2 4 2020 12 05 08 PM Copyright 2020 Sony Corporation 403 ...

Page 411: ...g Rate LPCM 44 1k 48k MPEG1L1 MPEG1L2 32k 44 1k 48k MPEG1L3 32k 44 1k 48k AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k AC3 32k 44 1k 48k AC4 44 1k 48k E AC3 32k 44 1k 48k Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k WMA9 8k 11 025k 16k 22 05k 32k 44 1k 48k DTS core 32k 44 1k 48k μ LAW 8k PCM U8 8k PCM S16LE 11 025k 16k 44 1k PCM S16BE 11 025k 16k 44 1k Other supported files and...

Page 412: ... 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 04 01 03_04 html 2 4 2020 12 05 12 PM External subtitles Using the TV with Other Devices USB devices Supported files and formats Audio sampling rates for videos Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 405 ...

Page 413: ...case USB File Format Extension SubStation Alpha ass ssa SubRip srt MicroDVD sub txt SubViewer sub SAMI smi sami DVD Subtitle System txt Other supported files and formats Photos Music Videos Audio sampling rates for videos Using the TV with Other Devices USB devices Supported files and formats External subtitles Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Set...

Page 414: ...lable depending on your model country region TV settings and the connected device Sound mode settings Setting Description Standard Optimize sound quality for general content Dialog Suitable for spoken dialog Cinema Optimize surround sound suitable for movies Music Lets you experience dynamic and clear sound like that of a concert Sports Simulates the larger space of a stadium or other venue Dolby ...

Page 415: ...lume offset Adjust the sound level of the current input relative to other inputs Dolby Dynamic Range Compensates for audio level difference between channels only for Dolby Digital audio MPEG audio level Adjusts MPEG audio sound level HE AAC Dynamic Range Compensates for audio level difference between channels only for HE AAC audio HE AAC audio level Adjusts HE AAC audio sound level Related topics ...

Page 416: ...e screen becomes darker after a certain period of time only models equipped with an OLED panel If the whole image or part of the image remains still the screen will gradually become darker to reduce image retention This is a feature to protect the panel and is not a malfunction Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel The screen becomes darker after...

Page 417: ...od of time to reduce image retention If the TV is turned on the AC power cord mains lead is unplugged or the ambient temperature falls outside of the range between 10 C 50 F and 40 C 104 F during the panel refresh the process will not complete and this message will appear If panel refresh started automatically it will restart when you turn off the TV with the remote control If panel refresh was in...

Page 418: ...an OLED panel Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention Panel refresh starts after the TV is turned off and takes about one hour to complete A white line may be displayed on the screen during the panel refresh This is not a malfunction of the TV Troubleshooting Picture quality screen OLED panel only models equipped with an OLED ...

Page 419: ... a panel refresh is performed Run the panel refresh at a convenient time because it takes about an hour to complete To run the panel refresh select Refresh now This message will be displayed again if you selected Refresh later or panel refresh was not completed for some reason If panel refresh is not completed A panel refresh can be performed when the room temperature is between 10 C 50 F and 40 C...

Page 420: ... 20Files Help_E180100121_XBR43X800H_EN E180100121 w en 003 08 02 31_04 html 2 4 2020 12 05 30 PM Troubleshooting Picture quality screen OLED panel only models equipped with an OLED panel A message about running panel refresh is displayed only models equipped with an OLED panel Go to page top E 180 100 12 1 Copyright 2020 Sony Corporation 413 ...

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