Sony WI-SP510 Help Manual Download Page 104

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Wireless Stereo Headset

WI-SP510

The headset does not operate properly.

Reset the headset. This operation does not delete pairing information.
If the headset does not operate properly even if you reset the headset, initialize the headset.

Related Topic

Resetting the headset

Initializing the headset to restore factory settings

104

Summary of Contents for WI-SP510

Page 1: ...an do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbuds Replacing the arc supporters When you have finished using the headset On water resistant performance of the headset Parts and controls Location and function of parts About the indicator Wearing the headset 1 ...

Page 2: ...uter Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to both a m...

Page 3: ...nection after use Using the voice assist function Using the voice assist function Google app Using the voice assist function Siri Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done Charging time is too long The headset cannot be charged even if co...

Page 4: ...able to make a Bluetooth connection Distorted sound The headset does not operate properly Cannot hear a person on a call Low voice from callers Noise interferes with your voice during a phone call or when using the voice assist function Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 ...

Page 5: ...hnology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 013 956 11 1 Copyright 2020 Sony Corporation 5 ...

Page 6: ...ng a Bluetooth connection Bluetooth connected When disconnecting a Bluetooth connection Bluetooth disconnected When informing the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning off due to low batt...

Page 7: ...brid silicone rubber earbuds SS S M L 2 each M sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset at the time of purchase The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds SS size 1 line S size 2 lines M size 3 lines L size 4 lines Arc supporters S M L 2 each M sized arc supporters come att...

Page 8: ...t units change the earbuds to another size to comfortably and snugly fit your left and right ears Long hybrid silicone rubber earbuds The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds SS size 1 line S size 2 lines M size 3 lines L size 4 lines 5 013 956 11 1 Copyright 2020 Sony Corporation Remove the earbud Do not pinch the end of the ea...

Page 9: ... size to comfortably and snugly fit your left and right ears Remove the earbud then remove the arc supporter Hold the base of the arc supporter when removing it Do not pull the end of the arc supporter 1 Attach the arc supporter Arc supporter left A front B backside A Align the flat parts Align the protrusion of the arc supporter with the flat part of the sound conduit and firmly insert the arc su...

Page 11: ...ou have finished using the headset The headset has a built in magnet for joining the left and right units The magnet prevents the units from getting tangled up when you leave the neckband worn after use 5 013 956 11 1 Copyright 2020 Sony Corporation 11 ...

Page 12: ...functions resulting from water immersion caused by customer misuse are not covered by the warranty To maintain water resistant performance Carefully note the precautions below to ensure proper use of the headset The USB Type C port cover is important for maintaining water resistant performance Make sure the USB Type C port cover is closed securely when using the headset If there is any foreign mat...

Page 14: ... Location and function of parts Arc supporters right left 1 Right unit 2 Neckband 3 right mark 4 Built in rechargeable battery 5 Left unit 6 Tactile dot There is a tactile dot on the left unit 7 Earbuds right left 8 Remote control component 9 14 ...

Page 15: ...1 play call power button 12 Indicator red blue Lights up in red while charging Lights up in red or blue to indicate the power or communication status of the headset 13 volume previous button 14 left mark There is a tactile dot at the left mark 15 Microphone Picks up the sound of your voice when talking on the phone 16 USB Type C port Connect the headset to an AC outlet via a commercially available...

Page 16: ...g is complete Abnormal temperature repeatedly flashes twice in red Abnormal charging repeatedly flashes slowly in red Bluetooth function Device registration pairing mode repeatedly flashes twice in blue Not connected repeatedly flashes in blue at about 1 second intervals Connection process completed repeatedly flashes quickly in blue for about 5 seconds Connected repeatedly flashes in blue at abou...

Page 18: ...f purchase If the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right units change the earbuds to another size to comfortably and snugly fit your left and right ears Related Topic Replacing the earbuds Replacing the arc supporters Put on the headset Place the neckband around your neck so that the left mark is on ...

Page 20: ...lied USB Type C cable and a commercially available USB AC adaptor The indicator red of the headset lights up Charging is completed in about 3 hours and the indicator turns off automatically After charging is complete disconnect the USB Type C cable and close the USB Type C port cover securely to prevent water or dust from entering the headset 2 Time required for charging the empty battery to its f...

Page 21: ...ry usage hours may be reduced However the battery life will improve after a few recharges If you store the headset for a long time charge the battery to its full capacity once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charge the battery If the headset detects a problem while charging due to the following causes the indicator red flashes...

Page 23: ...th connection Music playback time AAC Max 15 hours Music playback time SBC Max 14 hours About 60 minutes of music playback is possible after 10 minutes charging Communication time Max 15 hours Standby time Max 200 hours Note Usage hours may be different depending on the conditions of use Related Topic Supported codecs 5 013 956 11 1 Copyright 2020 Sony Corporation 23 ...

Page 24: ...uetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later For more details refer to the oper...

Page 25: ...yed if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic About the indicator 5 013 956 11 1 Copyright 2020 Sony Corporation 25 ...

Page 26: ...Stereo Headset WI SP510 Turning on the headset Related Topic Turning off the headset 5 013 956 11 1 Copyright 2020 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 26 ...

Page 27: ...tereo Headset WI SP510 Turning off the headset Related Topic Turning on the headset 5 013 956 11 1 Copyright 2020 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue turns off 1 27 ...

Page 28: ... use the Bluetooth function both of the connecting devices must be registered in advance The operation to register a device is called device registration pairing Pair the headset and the device manually Connecting to a paired device Once a device and the headset are paired there is no need to pair them again Connect to devices already paired with the headset using the methods necessary for each de...

Page 29: ...his headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for ab...

Page 30: ...ith the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but...

Page 31: ...oth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 013 956 11 1 Copyright 2020 Sony Corporation 31 ...

Page 32: ...that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Device conne...

Page 33: ...ou cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via B...

Page 34: ...is headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for abo...

Page 35: ...ice with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple device...

Page 36: ...Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 013 956 11 1 Copyright 2020 Sony Corporation 36 ...

Page 37: ...ice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 To...

Page 38: ...your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth co...

Page 39: ...on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The ...

Page 40: ...the headset using the computer 3 Click the Start button then Settings 1 Click Devices 2 Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WI SP510 3 Click Pair 4 40 ...

Page 41: ... headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluetooth devices C...

Page 42: ...42 ...

Page 43: ... on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The...

Page 44: ...to the top right corner of the screen when using a touch panel swipe from the right edge of the screen then select Settings from the Charm Bar 1 Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 44 ...

Page 45: ...he paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with mu...

Page 46: ...th devices Connecting to a paired computer Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 013 956 11 1 Copyright 2020 Sony Corporation 46 ...

Page 47: ...ow how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair the headse...

Page 48: ...nected see Connecting to a paired computer Mac If WI SP510 does not appear on the computer screen try again from the beginning of step 3 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WI SP510 of the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code PIN number or Password Click the speaker icon in the upper right ...

Page 49: ...evices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device...

Page 50: ...Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say...

Page 51: ... not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 2 Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected 3 51 ...

Page 52: ...ly to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic...

Page 53: ...is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connec...

Page 54: ...Right click WI SP510 If WI SP510 is not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu 5 54 ...

Page 55: ...ally to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Top...

Page 57: ...computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about ...

Page 58: ...it is not connected proceed to step 3 Select the headset using the computer 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Click WI SP510 on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu You will hear the voice guidance say Bluetooth connected 2 Click the speaker icon in the upper right part ...

Page 59: ...t case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices ...

Page 60: ...he first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds Check that the indicator blue repeatedly flashes twice in a row...

Page 61: ...the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How t...

Page 62: ...e headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Bluetooth device If it is not con...

Page 63: ...tions on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 013 956 11 1 Copyright 2020 Sony Corporation 63 ...

Page 64: ...ooth function Note If the smartphone or mobile phone was connected with the headset last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations 5 013 956 11 1 Copyright 2020 Sony Corporation Pair the headset...

Page 65: ...es to establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WI SP510 On the Paired devices screen uncheck Call audio 3 Operate the smartphone to terminate the Bluetooth conn...

Page 66: ...e Android smartphone Note When using multipoint connection the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music A2DP Related Topic Checking the remaining battery charge 5 013 956 11 1 Copyright 2020 Sony Corporation 66 ...

Page 67: ...t the iPhone to connect one function only Hint The operation above is an example For more details refer to the operating instructions supplied with the Android smartphone and iPhone Pair the headset with both the smartphone and the iPhone respectively 1 Operate the smartphone to establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck either Call ...

Page 68: ...maining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music A2DP Related Topic Checking the remaining battery charge 5 013 956 11 1 Copyright 2020 Sony Corporation 68 ...

Page 69: ...nate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 013 956 11 1 Copyright 2020 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 69 ...

Page 70: ...ing instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Put on the headset Place the neckband on your neck so that the remote control component is on your left side and put the left and right units on your ears There are tactile dots on the remote control components and left unit Move the neckband and the left and right units up down left and right to adjust...

Page 71: ...t volume during a call and during music playback can be independently adjusted Changing the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connectio...

Page 72: ...ume next Adjust the volume Press and hold until you hear a beep to skip to the beginning of the previous track or the current track during playback beginning of the next track After releasing the button press it repeatedly within 1 second to hear a beep and skip to the beginning of the previous next track Note If the communication condition is poor the Bluetooth device may react incorrectly to the...

Page 73: ...nate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 013 956 11 1 Copyright 2020 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 73 ...

Page 74: ...ion for Advanced Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec If the connected device supports a codec of higher sound quality than SBC you may need to se...

Page 75: ... computers are not supported Ring tone When an incoming call arrives a ring tone will be heard from the headset and the indicator blue flashes quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Co...

Page 76: ...rophone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction If the headset s microphone rubs against your clothing etc noise may interfere with your voice on the call When talking on the phone change the direction of the remote control component so that the microphone s audio capture hole does not touch...

Page 77: ...s for phone calls on smartphones or personal computers are not supported Connect the headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to ...

Page 78: ...ent sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction If the headset s microphone rubs against your clothing etc noise may interfere with your voice on the call When talking on the phone change the direction of the remote control component so that the microphone s audio capture hole does not touch your clothing etc Related Topic How to mak...

Page 79: ...e the Google app on the Android smartphone or Siri on the iPhone Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device back and forth from the headset to the smartphone mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for about 2 seconds to reject a call D...

Page 80: ...Press the call button once to finish a call Related Topic Receiving a call Making a call 5 013 956 11 1 Copyright 2020 Sony Corporation Some devices may not support this function 80 ...

Page 81: ...nate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 013 956 11 1 Copyright 2020 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 81 ...

Page 82: ...er to the operating instructions of the Android smartphone Note The latest version of the Google app may be required For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the...

Page 83: ...mmand change the direction of the remote control component so that the microphone s audio capture hole does not touch your clothing etc The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected to a device not compatible with the voice assist function Be careful because the headset will turn off when you pre...

Page 84: ... instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music press the play call button on the headset twice in 0 5 seconds Siri is activated 3 Make a request to Siri through the headset s microphone A Microphone For details on t...

Page 85: ...ut this is not a malfunction If the headset s microphone rubs against your clothing etc noise may interfere with your voice input When inputting a voice command change the direction of the remote control component so that the microphone s audio capture hole does not touch your clothing etc Siri may not be activated depending on specifications of the smartphone or application version Be careful bec...

Page 86: ...th communications Bluetooth connections with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it un...

Page 87: ...e the headset in crowded places such as crowded trains or inside a medical institution The headset including accessories has magnet s which may interfere with pacemakers programmable shunt valves for hydrocephalus treatment or other medical devices Do not place the headset close to persons who use such medical devices Consult your doctor before using the headset if you use any such medical device ...

Page 88: ...t to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 20 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 013...

Page 89: ... or registered trademark of Cisco in the U S and other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license USB Type C and USB C are registered trademarks of USB Implementers Forum Other trademarks and t...

Page 90: ... S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 013 956 11 1 Copyright 2020 Sony Corporation 90 ...

Page 91: ...me issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headse...

Page 92: ...ery is fully charged The headset cannot be turned on while charging the battery Remove the USB Type C cable and turn on the headset Reset the headset Related Topic Charging the headset Checking the remaining battery charge Resetting the headset 5 013 956 11 1 Copyright 2020 Sony Corporation 92 ...

Page 93: ... USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Reset the headset Related Topic Charging the headset Resetting the headset 5 013 956 11 1 Copyright 2020 Sony Corporation 93 ...

Page 94: ...Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 5 013 956 11 1 Copyright 2020 Sony Corporation 94 ...

Page 95: ...ed to the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 013 956 11 1 Copyright 2020 Sony Corporation 95 ...

Page 96: ...touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 013 956 11 1 Copyright 2020 Sony Corporation 96 ...

Page 97: ...e headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Reset the headset Charge the headset Check if the sound is output from the headset after charging Initialize the headset and pair the headset and the device again Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a dev...

Page 98: ...Wireless Stereo Headset WI SP510 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 5 013 956 11 1 Copyright 2020 Sony Corporation 98 ...

Page 99: ...cted device If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a c...

Page 100: ...ing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and result in noise audio dropouts or communications being disabled if t...

Page 101: ...the power button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic How to make a wireless conn...

Page 102: ...tion In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the h...

Page 104: ... headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 013 956 11 1 Copyright 2020 Sony Corporation 104 ...

Page 105: ...audio settings of the Bluetooth device to make sure the sound is output from the headset during a call Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and press the call button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Mak...

Page 107: ... your voice When operating the buttons on the headset be aware of the location of the microphone and be careful not to come in contact with it A Microphone If the microphone on the headset rubs against your clothing etc during a phone call or when using the voice assist function noise may interfere with your voice Change the direction the remote control component is facing so that the microphone d...

Page 108: ...le charging The headset will be reset The device registration pairing information is not deleted To charge the headset after resetting disconnect and reconnect the USB Type C cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 013 956 11 1 Copyright 2020 Sony Cor...

Page 109: ...er button and the button simultaneously for 7 seconds or more The indicator blue flashes 4 times and the headset is initialized This operation resets volume settings etc to the factory settings and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing con...

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