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Sony WI-C100 Help Manual Download Page 65

Help Guide

Wireless Stereo Headset

WI-C100

Disconnecting Bluetooth connection (after use)

Hint

When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device.

Related Topic

Turning off the headset

5-036-709-11(2) Copyright 2022 Sony Corporation

Disconnect the Bluetooth connection by operating the Bluetooth device.

When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”.

1

Turn off the headset.

You will hear the voice guidance say, “Power off”.

2

65

Summary of Contents for WI-C100

Page 1: ...tart Guide To prevent burning or malfunction due to getting wet Download the app and set up the headset Let s start to use Wearing the headset Put the headset unit with the left mark into your left ear and the headset unit with the right mark into your right ear 1 ...

Page 2: ...turned on Follow the downloaded Sony Headphones Connect app instructions Operating with the headset Operate the audio device Press once Play Pause Press once Increase the volume Press and hold Skip to the beginning of the next track Press once Decrease the volume Press and hold Skip to the beginning of the previous track or the current track during playback Getting started What you can do with the...

Page 3: ... iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Other Bluetooth devices Pairing and...

Page 4: ...oth connection after use Using the voice assist function Using the voice assist function Google app Using the voice assist function Siri Using the apps What you can do with the Sony Headphones Connect app Installing the Sony Headphones Connect app Accessing support information from the Sony Headphones Connect app How to keep the software up to date for comfortable use of the headset Important info...

Page 5: ...e or unusual sound can be heard Sound skips frequently Bluetooth connection Pairing cannot be done Unable to make a Bluetooth connection The headset does not operate properly Cannot hear a person during a call low voice from callers your voice does not reach the person during a call your voice is low on the caller s side Others Earbud tips are damaged or lost An earache occurs Resetting or initial...

Page 6: ...reless technology allowing you to do the following Listening to music You can enjoy music wirelessly from a smartphone or music player etc Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 036 709 11 2 Copyright 2022 Sony Corporation 6 ...

Page 7: ...ring When establishing a Bluetooth connection Bluetooth connected When disconnecting a Bluetooth connection Bluetooth disconnected When informing the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning...

Page 8: ...t the time of purchase Depending on the color of the headset a set of one of the following earbud tip types is supplied The size of the earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud tips SS size 1 line M size 3 lines LL size 5 lines The size of the earbud tips can be determined based on the color of the inside of the earbud tips SS size red M siz...

Page 9: ...in your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible Hybrid silicone rubber earbud tips Depending on the color of the headset a set of one of the following earbud tip types is supplied The size of the earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud tips SS size 1 line M size 3 lines LL si...

Page 10: ...5 036 709 11 2 Copyright 2022 Sony Corporation Firmly insert the earbud tip all the way Do not attach the earbud tip in a loose or skewed manner 10 ...

Page 11: ...e is a tactile dot on the left unit 7 left mark There is a tactile dot at the left mark 8 Remote control component 9 Indicator Lights up in orange while charging Lights up in orange or blue to indicate the battery or communications status of the headset 10 Microphone Picks up the sound of your voice when talking on the phone 11 Built in antenna A Bluetooth antenna is built into the headset 12 11 ...

Page 12: ... is a tactile dot on the button 13 power play call button Operate to turn on off the headset play or pause music or make a call 14 USB Type C port Connect the headset to an AC outlet with a commercially available USB AC adaptor or to a computer with a commercially available USB Type C cable to charge the headset 15 volume previous button 16 12 ...

Page 13: ...ng lights up in orange The indicator turns off after charging is complete Abnormal temperature repeatedly flashes twice in orange Abnormal charging repeatedly flashes slowly in orange Bluetooth function Device registration pairing mode repeatedly flashes twice in blue Not connected repeatedly flashes in blue at about 1 second intervals Connection process completed repeatedly flashes quickly in blu...

Page 14: ...ation completed flashes 4 times in blue For details see Initializing the headset to restore factory settings Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation 14 ...

Page 15: ...t properly in your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible Related Topic What you can do with the Sony Headphones Connect app 5 036 709 11 2 Copyright 2022 Sony Corporation Put on the headset Place the neckband around your neck so that the left mark is on your left side and the right mark is on your right side There is a tactile dot...

Page 16: ...ercially available USB Type C cable and USB AC adaptor A USB AC adaptor The indicator orange on the headset lights up Charging is completed in about 3 hours and the indicator turns off automatically After charging is complete disconnect the USB Type C cable and close the USB Type C port cover securely to prevent water or dust from entering the headset 2 Time required for charging the empty battery...

Page 17: ...echargeable battery usage hours may be reduced However the battery life will improve after charging and discharging several times If you store the headset for a long time charge the battery once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charge the battery If the headset detects a problem while charging due to the following causes the in...

Page 18: ...ck which codec is used for a connection or switch the DSEE function Note Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions If you set the following functions the available operating time of the battery becomes shorter than the ones described above DSEE Equalizer If you set the equalizer and DSEE at the same time the ...

Page 19: ...the headset is connected to an iPhone or iPod touch over an HFP Hands free Profile Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch The display position is an example A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining battery charge of the head...

Page 20: ...ttery charge will not be correctly displayed The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic About the indicator What you can do with the Sony Headphones Connect app ...

Page 21: ... Stereo Headset WI C100 Turning on the headset Related Topic Turning off the headset 5 036 709 11 2 Copyright 2022 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 21 ...

Page 22: ...turn off the headset with the Sony Headphones Connect app Related Topic Turning on the headset What you can do with the Sony Headphones Connect app 5 036 709 11 2 Copyright 2022 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue turns off 1 22 ...

Page 23: ...to pair it again Connect to devices already paired with the headset using the methods necessary for each device Related Topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Pairing and connecting with a Bluetooth de...

Page 24: ...pc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with the Sony He...

Page 25: ...urn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the power button for about 5 s...

Page 26: ...the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devic...

Page 27: ...oth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation 27 ...

Page 28: ...e indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 2 Display the devices paired with the Android smartphone 3 Select Settings Device connectio...

Page 29: ...If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device v...

Page 30: ...rn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the power button for about 5 se...

Page 31: ...with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple ...

Page 32: ...Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation 32 ...

Page 33: ... voice guidance say Power on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch B...

Page 34: ...ect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetoot...

Page 35: ...may need to be turned on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer If your OS version is Windows 10 version 1803 or later the Swift Pair function will make pairing easier To use the Swift Pair function click the Start button Settings Devices Bluetooth other d...

Page 36: ...uter up if the computer is in standby sleep or hibernation mode 2 Pair the headset using the computer To connect using the Swift Pair function To connect without using the Swift Pair function 3 Select Connect from the pop up menu displayed on your computer screen 1 Click the Start button then Settings 1 Click Devices 2 36 ...

Page 37: ...Click the Bluetooth other devices tab click the Bluetooth switch to turn on the Bluetooth function then click Add Bluetooth or other device 3 Click Bluetooth 4 Click WI C100 5 37 ...

Page 38: ...tion date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only p...

Page 39: ... Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation 39 ...

Page 40: ...uetooth adaptor may need to be turned on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the h...

Page 41: ...er of the screen when using a touch panel swipe from the right edge of the screen then select Settings from the Charm Bar 1 Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 41 ...

Page 42: ...lready paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device a...

Page 43: ... a wireless connection to Bluetooth devices Connecting to a paired computer Windows 8 1 Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation 43 ...

Page 44: ...etooth adaptor may need to be turned on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on t...

Page 45: ...headset and computer are paired and connected with each other You will hear the voice guidance say Bluetooth connected If they are not connected see Connecting to a paired computer Mac If WI C100 does not appear on the computer screen try again from the beginning of step 3 Select System Preferences Bluetooth from the Dock at the bottom of the screen 1 Select WI C100 of the Bluetooth screen and cli...

Page 46: ... oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices ...

Page 47: ...r Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Blu...

Page 48: ...eadphones WI C100 Stereo If Headphones WI C100 Stereo is not displayed on the drop down menu click Sound Control Panel and then right click on the Playback tab of the Sound screen to check Show Disconnected Devices 2 Select Connect from the displayed menu 3 48 ...

Page 49: ...Hint The operation above is an example For more details refer to the operating instructions supplied with the computer You will hear the voice guidance say Bluetooth connected 49 ...

Page 50: ...e case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices ...

Page 51: ...ter is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connecti...

Page 52: ...Right click WI C100 If WI C100 is not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu 5 52 ...

Page 53: ...set may connect automatically to the device by simply turning on the headset If this is the case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions suppli...

Page 54: ...Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 036 709 11 2 Copyright 2022 Sony Corporation 54 ...

Page 55: ...r Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even afte...

Page 56: ...ooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with...

Page 57: ...Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 036 709 11 2 Copyright 2022 Sony Corporation 57 ...

Page 58: ...eadset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the power button for about 5 seconds to enter pairing mode manually The indicator blue repeatedly flashes twice in a row You will hear the voice guidance say ...

Page 59: ...mation for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a tim...

Page 60: ...form the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected devi...

Page 61: ... a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 036 709 11 2 Copyright 2022 Sony Corporation 61 ...

Page 62: ...ce Refer to the operating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Put on the headset Place the neckband on your neck so that the remote control component is on your left side and put the left and right units on your ears There are tactile dots on the remote control component and left unit Move the neckband and the left and right units up down lef...

Page 63: ...t volume during a call and during music playback can be independently adjusted Changing the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connectio...

Page 64: ...ume next Adjust the volume Press and hold until you hear a beep to skip to the beginning of the previous track or the current track during playback beginning of the next track After releasing the button press it repeatedly within 1 second to hear a beep and skip to the beginning of the previous next track Note If the communication condition is poor the Bluetooth device may react incorrectly to the...

Page 65: ...ate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 036 709 11 2 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 65 ...

Page 66: ... field as if they are immersed in a live performance of the artists Conditions of use Download and use a music streaming service charged app that supports 360 Reality Audio on your smartphone or tablet equipped with iOS or Android By optimizing the sound field and the acoustic feature of headset with the Sony Headphones Connect app you can enjoy a more realistic sense of reality For details on 360...

Page 67: ... prioritize the sound quality select the Priority on sound quality If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset intermittent...

Page 68: ...Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec If the connected device supports a codec of higher sound quality than SBC you may need to set the device befo...

Page 69: ...ressed by streaming playback MP3 Bluetooth transmission codec etc are played with natural and expansive sound The DSEE function can be set up on the Sony Headphones Connect app and is only available when connected to the headset via Bluetooth connection Note When DSEE is set to Auto the available operating time is reduced Related Topic What you can do with the Sony Headphones Connect app 5 036 709...

Page 70: ...them with the headset Ring tone When an incoming call arrives a ring tone will be heard from the headset and the indicator blue flashes quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone only for a Bluetooth connection set on the smartphone or mobile phone Connect t...

Page 71: ...ough the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction If the headset s microphone rubs against your clothing etc noise may interfere with your voice on the call When talking on the phone change the direction of the remote control component so that the microphone s audio captu...

Page 72: ...o operate them with the headset Connect the headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset by using your smartphone or mobile ph...

Page 73: ...s too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction If the headset s microphone rubs against your clothing etc noise may interfere with your voice on the call When talking on the phone change the direct...

Page 74: ...n 0 5 seconds to start up the voice dial function of the smartphone mobile phone or activate the Google app on the Android smartphone or Siri on the iPhone Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device back and forth from the headset to the smartphone mobile phone Incoming call Press the call button ...

Page 75: ...During call Press the call button once to finish a call Related Topic Receiving a call Making a call 5 036 709 11 2 Copyright 2022 Sony Corporation 75 ...

Page 76: ...r Mac Disconnecting Bluetooth connection after use Customer support websites Connect the headset to your computer via Bluetooth connection 1 Launch the video calling application on your computer 2 Check the settings of the video calling application When you make a video call on your computer select calling connections HFP HSP and not music playback connections A2DP If you select music playback con...

Page 77: ...5 036 709 11 2 Copyright 2022 Sony Corporation 77 ...

Page 78: ...ate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 036 709 11 2 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 78 ...

Page 79: ...n the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or playing music press the play call butt...

Page 80: ...et s microphone rubs against your clothing etc noise may interfere with your voice input When inputting a voice command change the direction of the remote control component so that the microphone s audio capture hole does not touch your clothing etc The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected t...

Page 81: ...details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music press the play call button on the headset twice in 0 5 seconds Siri is activated 3 Make a request to Siri through the headset s microphone...

Page 82: ...microphone rubs against your clothing etc noise may interfere with your voice input When inputting a voice command change the direction of the remote control component so that the microphone s audio capture hole does not touch your clothing etc Siri may not be activated depending on specifications of the smartphone or application version Be careful because the headset will turn off when you press ...

Page 83: ... function Display the remaining battery charge of the headset Adjust the volume during music playback phone call Play pause music skip to the beginning of the previous track or the current track during playback skip to the beginning of the next track Easy pairing Set the CLEAR BASS function Set the 360 Reality Audio function For details on the Sony Headphones Connect app refer to the following URL...

Page 84: ...pp 5 036 709 11 2 Copyright 2022 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 84 ...

Page 85: ...ect app You can access the latest support information from the Sony Headphones Connect app 5 036 709 11 2 Copyright 2022 Sony Corporation Select Help on the Sony Headphones Connect app screen 1 The Headphones Connect Help screen appears and support information is displayed 2 Select the desired item 3 85 ...

Page 86: ... When the mobile device used for the update has any other Bluetooth devices connected to it turn off all the Bluetooth devices until the update is complete Software may not be updated when the mobile device is connected with other devices compatible with Bluetooth Low Energy such as wearable devices smart watches etc Note the following if the update cannot be completed Close all the apps installed...

Page 87: ... Bluetooth devices cannot be guaranteed Bluetooth devices connected with the headset must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different contro...

Page 88: ...y dirty soak a cloth in diluted neutral detergent and wring it well before using it to clean the headset Do not use solvents such as thinner benzene or alcohol as they may damage the finish on the surface of the headset or cause other damages Do not use the headset near medical devices Radio waves can affect cardiac pacemakers and medical devices Do not use the headset in crowded places such as cr...

Page 89: ...sture or dirt on the headset If the headset gets wet or dirty see If the headset gets wet and clean them as described before use Touching the headset without drying wet hands after doing housework in the kitchen or washing hands in the washroom Putting the headset in the chest pocket of a damp article of clothing Putting the headset in a bag with a cold PET bottle Spilling a drink while eating or ...

Page 90: ...5 036 709 11 2 Copyright 2022 Sony Corporation 90 ...

Page 91: ...ns resulting from water immersion caused by customer misuse are not covered by the warranty To maintain water resistant performance Carefully note the precautions below to ensure proper use of the headset Make sure the USB Type C port cover is closed securely when using the headset If there is any foreign material on the cover or it is not completely closed water resistant performance cannot be ma...

Page 92: ...f the charging port of the headset gets dirty wipe it clean with a soft dry cloth Do not wash pants or shirts with the headset left in a pocket If the headset is cracked or deformed refrain from using the headset near water or contact your nearest Sony dealer 5 036 709 11 2 Copyright 2022 Sony Corporation Turn the microphone hole downward and gently tap it about 10 times on a dry cloth etc to remo...

Page 93: ...f the agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 22 Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 036 709 11 2 Copyright 2022 Sony Corporation...

Page 94: ... S and other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Group Corporation and its subsidiaries is under license USB Type C and USB C are registered trademarks of USB Implementers Forum DSEE is a trademark or registered tradema...

Page 95: ... S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 036 709 11 2 Copyright 2022 Sony Corporation 95 ...

Page 96: ... the headset You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony d...

Page 97: ... battery Remove the USB Type C cable and turn on the headset Reset the headset Initialize the headset and pair the headset and the device again Related Topic Charging the headset Checking the remaining battery charge Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation 97 ...

Page 98: ...hen charging with a computer Check that the USB Type C cable is properly connected to the USB port of the computer Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode Check that the headset and the computer are directly connected and not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to a...

Page 99: ...nd not via a USB hub It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range Restart the computer and try the USB connection procedure again in cases other than those stated above Related Topic Charging the headset 5 036 709 11 2 Copyright 2022 Sony Corporation 99 ...

Page 100: ...e battery usage hours may be reduced However the battery life will improve after charging and discharging several times If you store the headset for a long time charge the battery once every 6 months to avoid over discharge It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range If the problem persi...

Page 101: ... to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Restart the smartphone or the computer you use Reset the headset Initialize the headset and pair the headset and the device again Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connectio...

Page 102: ...ir holes of the headset are not completely watertight If any water droplets are left in the sound conduits air holes or microphone hole the sound level becomes low temporarily but this is not a malfunction Reset the headset Initialize the headset and pair the headset and the device again Note Depending on the connected device the volume of the device and the headset may or may not be synced If the...

Page 103: ...ow due to the conditions of the communication line If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice ...

Page 104: ...etooth device in the same direction as the antenna of the headset to improve the Bluetooth communications When there is an obstacle such as metal or a wall between the headset and the Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc Where there are other wireless communication audio devices or other people nearby such as in train s...

Page 105: ...device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Restart the connected device such as a smartphone or a computer you use and pair the headset and the device again Reset the headset ...

Page 106: ... the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Reset the headset Initialize the headset and pa...

Page 107: ...headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation 107 ...

Page 108: ...ng application and check that the speaker or microphone setting is specified as Headset WI C100 Hands Free When the settings of the video calling application cannot be checked or calling connections Headset WI C100 Hands Free cannot be selected select Headset WI C100 Hands Free on the settings of your computer to make connections Use the Bluetooth device to re establish the connection Select HFP o...

Page 109: ... Guide Wireless Stereo Headset WI C100 Earbud tips are damaged or lost To change the earbud tips with new ones purchase the EP EX11 series sold separately 5 036 709 11 2 Copyright 2022 Sony Corporation 109 ...

Page 110: ...n earache occurs Check that you are wearing the headset properly in your ears If you wear the headset for a long time your ears may start hurting Use the headset while taking breaks periodically 5 036 709 11 2 Copyright 2022 Sony Corporation 110 ...

Page 111: ...d If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 036 709 11 2 Copyright 2022 Sony Corporation Connect the headset to an AC outlet Use a commercially available USB Type C cable and USB AC adaptor A USB AC adaptor 1 Press the volume button and the volume button simu...

Page 112: ...this case delete the pairing information for the headset from the connected device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Related Topic Resetting the headset 5 036 709 11 2 Copyright 2022 Sony Corporation Turn off the headset Remove the USB Type C cable 1 Press and hold the power button and the volume button for a...

Page 113: ...e hours may be shorter depending on the Codec and the conditions of use Charging time Approx 3 hours About 60 minutes of music playback is possible after 10 minutes charging Note Charging and usage hours may be different depending on the conditions of use Charging temperature 5 C to 35 C 41 F to 95 F Mass Approx 20 g 0 71 oz Communication specification Communication system Bluetooth Specification ...

Page 114: ...e XR iPhone X iPhone 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch 7th generation iPod touch 6th generation As of January 2022 5 036 709 11 2 Copyright 2022 Sony Corporation The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave oven static electricity reception sen...

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