Sony WH-XB910N Help Manual Download Page 4

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Accessing support information from the “Sony | Headphones Connect” app

How to keep the software up-to-date (for comfortable use of the headset)

Important information

Precautions

License notice

Trademarks

Customer support websites

Troubleshooting

What can I do to solve a problem?

Power/Charging

Unable to turn on the headset.

Charging cannot be done.

Charging time is too long.

The available operating time is short (the duration of the battery is short).

The headset cannot be charged even if connecting the headset to a computer.

The remaining battery charge of the headset is not displayed on the screen of smartphone.

Sound

No sound

Low sound level

Low sound quality

Sound skips frequently.

The effect of noise canceling is not sufficient.

Bluetooth connection

Pairing cannot be done.

Unable to make a Bluetooth connection.

The headset does not operate properly.

Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on
the caller’s side.

The touch sensor control panel does not respond correctly.

Resetting or initializing the headset

Summary of Contents for WH-XB910N

Page 1: ...Sony Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Setting the headset in the carrying case Parts and controls Location and function of parts About the indicator Wearing the headset 1 ...

Page 2: ...one iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Other Bluetooth devices Pairing and con...

Page 3: ... Sound Mode Listening to ambient sound quickly Quick Attention Mode Sound quality mode About the sound quality mode Supported codecs About the DSEE function Making phone calls Receiving a call Making a call Functions for a phone call Making a video call on your computer Disconnecting Bluetooth connection after use Using the voice assist function Using the Google Assistant Using Amazon Alexa Using ...

Page 4: ...e headset cannot be charged even if connecting the headset to a computer The remaining battery charge of the headset is not displayed on the screen of smartphone Sound No sound Low sound level Low sound quality Sound skips frequently The effect of noise canceling is not sufficient Bluetooth connection Pairing cannot be done Unable to make a Bluetooth connection The headset does not operate properl...

Page 6: ...less technology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 031 015 11 2 Copyright 2021 Sony Corporation 6 ...

Page 7: ...ed For the multipoint connection when connecting the third device to the headset disconnecting the Bluetooth connection between the second device and the headset and switching the connection Bluetooth Device2 Replaced When informing the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaini...

Page 9: ...hat all of the items in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 87 in 1 Headphone cable approx 1 2 m 47 24 in 1 Carrying case 1 5 031 015 11 2 Copyright 2021 Sony Corporation 9 ...

Page 10: ...e When you have finished using the headset rotate the left and right units to flatten the headset fold one unit toward the headband and store them in the supplied carrying case Put the cables in the holder separated by the divider in the carrying case 5 031 015 11 2 Copyright 2021 Sony Corporation 10 ...

Page 11: ...the length of the headband 6 Headband 7 right mark 8 Noise canceling function microphones internal left right 9 Right unit 10 Touch sensor control panel Remotely controls music playback of the connected Bluetooth device or performs other operations using touch operation 11 NC AMB noise canceling Ambient Sound Mode button 12 Indicator 13 power button 14 USB Type C port Connect the headset to a comp...

Page 12: ...ration Headphone cable input jack Connect a music player etc using the supplied headphone cable Make sure that you insert the cable until it clicks If the plug is not connected correctly you may not hear the sound properly 16 Voice pickup microphone Picks up the sound of your voice when talking on the phone 17 12 ...

Page 13: ...s charging repeatedly flashes slowly in orange for about 15 seconds For details see Checking the remaining battery charge When the remaining battery charge becomes low repeatedly flashes slowly in orange for about 15 seconds Charging While charging lights up in orange The indicator turns off after charging is complete Abnormal temperature repeatedly flashes twice in orange Abnormal charging repeat...

Page 14: ...ning battery charge becomes low the indicator starts flashing in orange Other Updating software repeatedly flashes slowly in blue Initialization completed flashes 4 times in blue For details see Initializing the headset to restore factory settings Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5 031 015 11 2 Copyright 2021 Sony Corporation ...

Page 15: ...21 Sony Corporation Wear the headset on your ears Adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a tactile dot on the left mark side Be careful not to come in contact with the touch sensor control panel when you put on the headset A Tactile dot B Touch sensor control panel 1 15 ...

Page 16: ...C cable If charging starts while the headset is on the headset will turn off automatically Note Charging may not be successful with cables other than the supplied USB Type C cable Charging may not be successful depending on the type of USB AC adaptor When the headset is connected to an AC outlet or computer all operations such as turning on the headset registering or connecting to Bluetooth device...

Page 17: ...blem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with the rechargeable battery If the headset is not used for a long time the indicator orange may not immediately light up when charging Please wait a moment until the indicator lights up If the usage hours of the built in rechargeable battery decrease ...

Page 18: ...ng function Ambient Sound Mode Available operating time LDAC Noise canceling function ON Max 25 hours LDAC Ambient Sound Mode ON Max 25 hours LDAC OFF Max 40 hours AAC Noise canceling function ON Max 30 hours AAC Ambient Sound Mode ON Max 30 hours AAC OFF Max 50 hours SBC Noise canceling function ON Max 30 hours SBC Ambient Sound Mode ON Max 30 hours SBC OFF Max 50 hours Noise canceling function A...

Page 19: ...e following functions the available operating time of the battery becomes shorter than the ones described above DSEE Equalizer Function to launch the voice assistant by your voice wake word Related Topic Supported codecs About the DSEE function What you can do with the Sony Headphones Connect app 5 031 015 11 2 Copyright 2021 Sony Corporation 19 ...

Page 20: ...ch When the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset The approximate remaining charge is shown at 10 different levels B through E are display examples B 100 C 70 D 50 E 10 or lower requires chargi...

Page 21: ...oint connection the remaining battery charge will not be displayed correctly The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic About the indicator What you can do with ...

Page 22: ...nceling Stereo Headset WH XB910N Turning on the headset Related Topic Turning off the headset 5 031 015 11 2 Copyright 2021 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 22 ...

Page 23: ...can also turn off the headset with the Sony Headphones Connect app Related Topic Turning on the headset What you can do with the Sony Headphones Connect app 5 031 015 11 2 Copyright 2021 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue turns off 1 23 ...

Page 24: ...iring To use the Bluetooth function both of the connecting devices must be registered in advance The operation to register a device is called device registration pairing Pair the headset and the device manually Connecting to a paired device Once a device and the headset are paired there is no need to pair them again Connect to devices already paired with the headset using the methods necessary for...

Page 25: ...elp mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with th...

Page 26: ...n the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 5 seconds Chec...

Page 27: ...on for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Re...

Page 29: ...that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Device conne...

Page 30: ...et In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to B...

Page 31: ... the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 5 seconds Check...

Page 32: ...information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at ...

Page 34: ...ower on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 To...

Page 35: ...et In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices...

Page 36: ... do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer If your OS version is Windows 10 version 1803 or later the Swift Pair function will make pairing easier To use the Swift Pair function click the Start button Settings Devices Bluetooth other devices and check Show notificat...

Page 37: ...Swift Pair function To connect without using the Swift Pair function 3 Select Connect from the pop up menu displayed on your computer screen 1 Click the Start button then Settings 1 Click Devices 2 Click the Bluetooth other devices tab click the Bluetooth switch to turn on the Bluetooth function then click Add Bluetooth or other device 3 37 ...

Page 38: ...Click Bluetooth 4 Click WH XB910N 5 38 ...

Page 39: ... is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music...

Page 41: ... to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mo...

Page 42: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 Select WH XB910N then select Pair 5 42 ...

Page 43: ...nformation for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless conne...

Page 44: ...y need to be turned on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn ...

Page 45: ...connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can ...

Page 46: ...ecting to a paired computer Mac Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 031 015 11 2 Copyright 2021 Sony Corporation 46 ...

Page 47: ... is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the conne...

Page 48: ...XB910N Stereo is not displayed on the drop down menu click Sound Control Panel and then right click on the Playback tab of the Sound screen to check Show Disconnected Devices Select Connect from the displayed menu 3 48 ...

Page 49: ...t The operation above is an example For more details refer to the operating instructions supplied with the computer The connection is established You will hear the voice guidance say Bluetooth connected 49 ...

Page 50: ...se deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pair...

Page 51: ...computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check t...

Page 52: ...Right click WH XB910N If WH XB910N is not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu 5 52 ...

Page 53: ...ally to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Top...

Page 55: ...er speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the ...

Page 56: ...function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a co...

Page 57: ...ring information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 5 seconds Check that the indicator blue repeatedly flashes twice in a row You will hear the voice guidance say Bluetooth pairing 1 Perform the pairing procedure on th...

Page 58: ... device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with m...

Page 59: ...n your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Pow...

Page 61: ...alk if an incoming call arrives Switching music playback between 2 devices You can switch the music playback from one device to the other without performing a Bluetooth reconnection Connecting the headset to 2 devices via Bluetooth connections simultaneously Before connecting make sure that the Sony Headphones Connect app is installed on one of the 2 devices Pair the headset with 2 devices respect...

Page 62: ...he music from the first device will continue to be heard via the headset In this state if you stop playback on the first device you can listen to music from the second device via the headset Talking on the phone when the headset is connected to 2 devices via Bluetooth connections When the headset is connected to 2 smartphones etc via Bluetooth connections simultaneously both devices will be in sta...

Page 63: ...e from the headset If you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied headphone cable only Make sure you insert the plug firmly When using the headphone cable the Bluetooth function cannot be used You can use Quick Attention Mode while the headset is connected to a device via the supplied headph...

Page 64: ...perating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset on your ears Adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a tactile dot on the left mark side Be careful not to come in contact with the touch sensor control panel when you put on th...

Page 65: ...ume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the noise canceling function 5 031 015 11 2 Copyright 2021 Sony Corporation Decrease the vol...

Page 66: ...the operating instructions supplied with the device You can use the touch sensor control panel to perform the following operations Play Pause Tap the touch sensor control panel twice quickly with an interval of about 0 3 seconds Skip to the beginning of the next track Swipe forward and release Skip to the beginning of the previous track or the current track during playback Swipe backward and relea...

Page 67: ...ed level Change the volume continuously Swipe up or down and hold Release at the desired volume level Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset The available functions may vary depending on the connected device the music software or app used In some cases it may operate differently or may not work even when the operations...

Page 68: ...ay terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 031 015 11 2 Copyright 2021 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 68 ...

Page 69: ...ling function works primarily on noise in the low frequency band such as vehicles and air conditioning Although noise is reduced it is not completely canceled When you use the headset in a car or a bus noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the microphones on th...

Page 70: ...adphones Connect app to set how you want the functions to change when you press the NC AMB button Noise canceling function ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Ambient Sound Mode ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Noise canceling function OFF Ambient Sound Mode ...

Page 71: ...ance Turning on the headset What is noise canceling Listening to ambient sound during music playback Ambient Sound Mode What you can do with the Sony Headphones Connect app 5 031 015 11 2 Copyright 2021 Sony Corporation 71 ...

Page 72: ...und Mode OFF Noise canceling function ON Ambient Sound Mode ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Noise canceling function OFF Ambient Sound Mode OFF Note Depending on the ambient condition and the type volume of audio playback the ambient sound may not be heard even when using the Ambient Sound Mode Do not use the headset in place...

Page 73: ...mbient Sound Mode may not work correctly Wear the headset properly Related Topic About the voice guidance Using the noise canceling function What you can do with the Sony Headphones Connect app 5 031 015 11 2 Copyright 2021 Sony Corporation 73 ...

Page 74: ...he entire touch sensor control panel of the headset The Quick Attention Mode is activated only when you are touching the touch sensor control panel A Touch sensor control panel To deactivate the Quick Attention Mode Release your hand from the touch sensor control panel About the instruction manual video Watch the video to find out how to use the Quick Attention Mode https rd1 sony net help mdr mov...

Page 75: ...ard even when using the Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset is not worn properly the Quick Attention Mode may not work correctly Wear the headset properly 5 031 015 11 2 Copyright 2021 Sony Corporation 75 ...

Page 76: ...want to prioritize the sound quality select the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the hea...

Page 77: ...coding technologies such as SBC it operates without any down conversion of the High Resolution Audio content It allows approximately 3 times more data than those other technologies to be transmitted over a Bluetooth wireless network with unprecedented sound quality employing efficient coding and optimized packetization When music in one of the above codecs is transmitted from a connected device th...

Page 78: ... MP3 Bluetooth transmission codec etc are played with natural and expansive sound The DSEE function can be set up on the Sony Headphones Connect app and is only available when connected to the headset via Bluetooth connection Depending on the specifications of the playback device the DSEE function may be disabled when transmitting a compressed sound source using LDAC Related Topic What you can do ...

Page 79: ... set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear the ring tone tap the touch sensor control panel twice quickly with an interval of about 0 3 seconds to receive the call When an incoming call arriv...

Page 80: ...e a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to ...

Page 82: ...ct the headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding your finger to...

Page 83: ...e function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5 031 015 11 2 Copyright 2021 Sony Corporation Change the volume continuously Swipe up or down and hold Release at the desired volume level When t...

Page 84: ... the smartphone mobile phone or activate the Google app on the Android smartphone or Siri on the iPhone Outgoing call Tap the touch sensor control panel twice quickly with an interval of about 0 3 seconds to cancel an outgoing call Hold your finger to the touch sensor control panel to change the call device back and forth from the headset to the smartphone mobile phone Incoming call Tap the touch ...

Page 86: ... computer Mac Disconnecting Bluetooth connection after use Customer support websites Connect the headset to your computer via Bluetooth connection 1 Launch the video calling application on your computer 2 Check the settings of the video calling application When you make a video call on your computer select calling connections HFP HSP and not music playback connections A2DP If you select music play...

Page 88: ...ay terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 031 015 11 2 Copyright 2021 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 88 ...

Page 89: ...t answer 7172842 headphones Hint Open the Sony Headphones Connect app and set the touch sensor control panel as the Google Assistant feature When using the Google Assistant for the first time open the Google Assistant app and touch Finish headphones setup on the Conversation View and follow the on screen instructions to complete initial settings for the Google Assistant For details on the Sony Hea...

Page 90: ...ssible not to assign the Voice Assistant to the touch sensor control panel Note If the function of the touch sensor control panel is set as the Google Assistant in step 1 the voice assist function Google app cannot be used If the function of the touch sensor control panel is set as the Google Assistant in step 1 Amazon Alexa cannot be used from the headset The Google Assistant may not be used in s...

Page 91: ...1 Search for Amazon Alexa app 2 Select Install 3 Select Open 4 Turn on the headset and connect the headset to the smartphone via Bluetooth connection 1 Open the Amazon Alexa app When you use Amazon Alexa for the first time you will need to login with your Amazon account and proceed to step to set up your headset to the Amazon Alexa app 2 Perform the initial settings for Amazon Alexa 3 Touch the Mo...

Page 92: ... assistant on this accessory screen appears touch CONTINUE 5 On the Setup Complete screen touch DONE When the initial settings are complete the function of the touch sensor control panel is changed to Amazon Alexa 6 Say the wake word Alexa or operate the touch sensor control panel to use Amazon Alexa 4 92 ...

Page 93: ... touch sensor control panel back to Amazon Alexa if you have previously connected to Amazon Alexa but have changed the function to another one It is possible not to assign the Voice Assistant to the touch sensor control panel Note If the function of the touch sensor control panel is set as Amazon Alexa the voice assist function Google app cannot be used If the function of the touch sensor control ...

Page 94: ...or details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or playing music hold your fi...

Page 95: ...ne s Ok Google setting is on When using the voice assist function your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application version The Go...

Page 96: ...s on Turn Siri on On iPhone select Settings Siri Search to turn Press Home for Siri and Allow Siri When Locked on The operation above is an example For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or ...

Page 97: ...microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or application version 5 031 015 11 2 Copyright 2021 Sony Corporation 97 ...

Page 98: ...nning of the previous track or the current track during playback skip to the beginning of the next track Check the connection status and the settings of the headset Check the headset software version Update the headset software Switch the voice guidance language Turn the voice guidance on off Switch the touch sensor control panel on off setting Switch the multipoint connection Connect the headset ...

Page 100: ...Connect app 5 031 015 11 2 Copyright 2021 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 100 ...

Page 101: ...nes Connect app You can access the latest support information from the Sony Headphones Connect app 5 031 015 11 2 Copyright 2021 Sony Corporation Select Help on the Sony Headphones Connect app screen 1 The Headphones Connect Help screen appears and support information is displayed 2 Select the desired item 3 101 ...

Page 102: ...ooth devices connected to it turn off all the Bluetooth devices until the update is complete Software may not be updated when the mobile device is connected with other devices compatible with Bluetooth Low Energy such as wearable devices smart watches etc Note the following if the update cannot be completed Close all the apps installed on the mobile device except the Sony Headphones Connect app Fu...

Page 103: ...luetooth devices cannot be guaranteed Bluetooth devices connected with the headset must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control ...

Page 104: ...ng the headset may get wet Cleaning the headset When the outside of the headset is dirty clean it by wiping with a soft dry cloth If the headset is particularly dirty soak a cloth in a dilute solution of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the headset near medical devices Radio waves can ...

Page 105: ...ustomers under requirement by the owner of copyright for the software Please read the contents of the license Access the following URL for the contents of the license https rd1 sony net help mdr sl 21 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sor...

Page 106: ... under license Google Android and Google Play are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The LDAC name and logo are trademarks of Sony Corporation USB Type C and USB C are re...

Page 107: ...in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 031 015 11 2 Copyright 2021 Sony Corporation 107 ...

Page 108: ...ected to the headset You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your neares...

Page 109: ...n while charging the battery Remove the USB Type C cable and turn on the headset Reset the headset Initialize the headset and pair the headset and the device again Related Topic Charging the headset Checking the remaining battery charge Resetting the headset Initializing the headset to restore factory settings 5 031 015 11 2 Copyright 2021 Sony Corporation 109 ...

Page 110: ...uter is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Restart your computer and check whether the situation has improved It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range Reset the headset Initialize the headset and pair the headset and the device agai...

Page 111: ...le It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range Restart the computer and try the USB connection procedure again in cases other than those stated above Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5 031 015 11 2 Copyright 202...

Page 112: ...ng several times If you store the headset for a long time charge the battery once every 6 months to avoid over discharge It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range If the problem persists consult your nearest Sony dealer If the usage hours of the built in rechargeable battery decrease s...

Page 113: ... headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Restart the computer and try the USB connection procedure again in cases other than those stated above Related Topic Resetting the headset Initializing the headset to restore factory settings 5 0...

Page 114: ...ne iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 031 015 11 2 Copyright 2021 Sony Corporation 114 ...

Page 115: ...o output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Check that the headphone cable is connected firmly Restart the smartphone or the computer you use Reset the headset Initialize the headset and pair the headset and the device again Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable List...

Page 116: ...d the device again Note Depending on the connected device the volume of the device and the headset may or may not be synced If the volume on a device is not synced to the volume on the headset it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset Related Topic Resetting the headset Initializing the headset to restore factory se...

Page 117: ...uality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is due to the computer specifications priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later and is not a headset malfunction If the sound quality does not improve after a few seconds use the comput...

Page 118: ...s When there is an obstacle such as metal or a wall between the headset and the Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc Where there are other wireless communication audio devices or other people nearby such as in train station premises or on a crowded train If you are enjoying music with your smartphone the situation may b...

Page 119: ...utomatically adjusted and the Ambient Sound Mode may be activated according to these actions To make the most of the noise canceling function turn off the Adaptive Sound Control and try to turn on the noise canceling function manually when you need it With the Sony Headphones Connect app check the setting of Ambient Sound Control If it is set to Wind Noise Reduction or Ambient Sound the effect of ...

Page 120: ...e again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Restart the connected device such as a smartphone or a computer you use and pair the headset and the device again Reset the headset Initialize...

Page 121: ...nnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Reset the headset Initialize the headset a...

Page 122: ...eadset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Wearing the headset Resetting the headset Initializing the headset to restore factory settings 5 031 015 11 2 Copyright 2021 Sony Corporation 122 ...

Page 123: ...Free cannot be selected select Headset WH XB910N Hands Free on the settings of your computer to make connections Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and tap the touch sensor control panel twice quickly with an interval of about 0 3 seconds to respond to an incoming call Reset the head...

Page 124: ... swipe your finger up down make the movements parallel to the headband Note While the headset is connected to a device via the supplied headphone cable and the headset is turned on you can use Quick Attention Mode but you cannot perform operations such as volume adjustment or play pause The headset will not operate correctly when you operate the headset with your fingernail or a gloved hand Remove...

Page 126: ...ngs 5 031 015 11 2 Copyright 2021 Sony Corporation Connect the headset to an AC outlet Use the supplied USB Type C cable and a commercially available USB AC adaptor 1 Press the power button and the NC AMB button simultaneously The headset will be reset The device registration pairing information and other settings are retained If the headset does not operate correctly even after resetting initiali...

Page 127: ...ation In this case delete the pairing information for the headset from the connected device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Related Topic Resetting the headset 5 031 015 11 2 Copyright 2021 Sony Corporation Turn off the headset Remove the USB Type C cable 1 Press and hold the power button and the NC AMB but...

Page 128: ...able with the headset turned on 16 Ω 1 kHz when connecting via the headphone cable with the headset turned off Sensitivity 96 dB mW when connecting via the headphone cable with the headset turned on 96 dB mW when connecting via the headphone cable with the headset turned off Frequency response 7 Hz 25 000 Hz JEITA when connecting via the headphone cable with the headset turned on Communication spe...

Page 129: ... 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch 7th generation iPod touch 6th generation As of July 2021 Note Charging and usage hours may be different depending on the conditions of use 5 031 015 11 2 Copyright 2021 Sony Corporation The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave o...

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