Sony WH-CH710N Page 93 Help Manual Download

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Wireless Noise Canceling Stereo Headset

WH-CH710N

Unable to turn on the headset.

Make sure the battery is fully charged.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the
headset.
Reset the headset.

Related Topic

Charging the headset

Checking the remaining battery charge

Resetting the headset

Summary of Contents for WH-CH710N

Page 1: ...s Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Parts and controls Location and function of parts About the indicator Wearing the headset Power Charging Charging the headset Available operating time Checking the remaining battery charge 1 ...

Page 2: ...a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to bo...

Page 3: ...nd Listening to ambient sound during music playback Ambient Sound Mode Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection after use Using the voice assist function Using the voice assist function Google app Using the voice assist function Siri Important information Precautions License notice Trademarks Customer support w...

Page 4: ...nd Low sound level Low sound quality Sound skips frequently The effect of noise canceling is not sufficient Bluetooth connection Pairing cannot be done One touch connection NFC does not work Unable to make a Bluetooth connection Distorted sound The headset does not operate properly Cannot hear a person on a call Low voice from callers Resetting or initializing the headset Resetting the headset Ini...

Page 5: ...less technology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 013 896 11 1 Copyright 2020 Sony Corporation 5 ...

Page 6: ...h disconnected When informing the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning off due to low battery Please recharge headset Power off When turning on the noise canceling function Noise canceli...

Page 7: ... check that all of the items in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Headphone cable approx 1 2 m 47 25 in 1 5 013 896 11 1 Copyright 2020 Sony Corporation 7 ...

Page 8: ... and noise when using the noise canceling function 9 Headphone cable input jack Connect a music player etc using the supplied headphone cable Make sure that you insert the cable until it clicks If the plug is not connected correctly you may not hear the sound properly 10 USB Type C port Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the suppli...

Page 9: ...ide when operating the headset 15 play call next previous button Operate to play music make a call skip to the beginning of the next track skip to the beginning of the previous track or the current track during playback etc 16 volume button 17 Microphone right Pick up the sound of the noise when the noise canceling function is in use 18 NC AMB noise canceling Ambient Sound Mode button 19 9 ...

Page 10: ...quires charging repeatedly flashes slowly in red for about 15 seconds For details see Checking the remaining battery charge When the remaining battery charge becomes low repeatedly flashes slowly in red for about 15 seconds Charging While charging lights up in red The indicator turns off after charging is complete Abnormal temperature repeatedly flashes twice in red Abnormal charging repeatedly fl...

Page 11: ... power is turned on repeatedly flashes in blue at about 5 second intervals The indicator turns off automatically after a period of time has passed When the remaining battery charge becomes low the indicator starts flashing in red Initialization completed flashes 4 times in blue For details see Initializing the headset to restore factory settings Related Topic Checking the remaining battery charge ...

Page 12: ...set 5 013 896 11 1 Copyright 2020 Sony Corporation Put the headset on your ears Adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a tactile dot on the left mark side A Tactile dot 1 12 ...

Page 13: ...e type of USB AC adaptor When the headset is connected to an AC outlet or computer all operations such as turning on the headset registering or connecting to Bluetooth devices and music playback cannot be performed The headset cannot be charged when the computer goes into standby sleep or hibernation mode In this case change the computer settings and start charging the headset once again If the he...

Page 14: ... indicator red may not immediately light up when charging Please wait a moment until the indicator lights up If the usage hours of the built in rechargeable battery decrease significantly the battery should be replaced Consult your nearest Sony dealer to replace the rechargeable battery Avoid exposure to extreme temperature changes direct sunlight moisture sand dust and electrical shock Never leav...

Page 15: ...n ON Max 35 hours AAC Ambient Sound Mode ON Max 40 hours AAC OFF Max 45 hours SBC Noise canceling function ON Max 35 hours SBC Ambient Sound Mode ON Max 40 hours SBC OFF Max 45 hours Noise canceling function Ambient Sound Mode Available operating time Noise canceling function ON Max 35 hours Ambient Sound Mode ON Max 35 hours OFF Max 40 hours Noise canceling function Ambient Sound Mode Available o...

Page 17: ...off When you are using iPhone or iPod touch When the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining battery charge of the headset i...

Page 18: ...charge will not be displayed correctly The remaining battery charge may not be properly displayed if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic About the indicator 5 013 896 11 1 Copyright 2020 Sony Corporation 18 ...

Page 19: ...nceling Stereo Headset WH CH710N Turning on the headset Related Topic Turning off the headset 5 013 896 11 1 Copyright 2020 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 19 ...

Page 20: ...celing Stereo Headset WH CH710N Turning off the headset Related Topic Turning on the headset 5 013 896 11 1 Copyright 2020 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue turns off 1 20 ...

Page 21: ...er a device is called device registration pairing If the device to be connected does not support one touch connection NFC pair the headset and the device manually If the device supports one touch connection NFC you can pair the headset and device and establish a Bluetooth connection by simply touching the headset with the device Connecting to a paired device Once a device and the headset are paire...

Page 22: ...mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power butt...

Page 23: ... When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wirel...

Page 25: ...on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Dev...

Page 26: ...ou cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via B...

Page 27: ...a communication for example Bluetooth pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Device connection 1 Touch the switch to turn on the NFC function 2 Touch the smartphone with the headset To...

Page 28: ... even if you touch the smartphone with the WH CH710N In this case disconnect one of the already connected Bluetooth devices and touch the smartphone you want to connect with WH CH710N again Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth ...

Page 29: ...disconnecting the headset automatically turns off Press and hold the power button for about 2 seconds to turn off the power before that time You will hear the voice guidance say Power off the indicator blue turns off and the headset powers off 5 013 896 11 1 Copyright 2020 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the smartphone with the headset Touch the smartph...

Page 30: ...e Unlock the smartphone screen in advance if it is locked When 2 Bluetooth devices have already connected to the WH CH710N in a multipoint connection and one is used for music playback A2DP connection and the other is used for calls HFP HSP connection the connection cannot switch to another smartphone even if you touch the smartphone with the WH CH710N In this case disconnect one of the already co...

Page 31: ...ode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power butto...

Page 32: ...ce with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices...

Page 33: ...Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 013 896 11 1 Copyright 2020 Sony Corporation 33 ...

Page 34: ...ower on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 To...

Page 35: ...wer If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection ...

Page 36: ... Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automaticall...

Page 37: ...If Passkey input is required input 0000 Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WH CH710N 3 Click Pair 4 37 ...

Page 38: ... information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to...

Page 39: ...built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second ...

Page 40: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 Select WH CH710N then select Pair 5 40 ...

Page 41: ...headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluetooth devices Co...

Page 42: ...o not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair th...

Page 43: ...ected see Connecting to a paired computer Mac If WH CH710N does not appear on the computer screen try again from the beginning of step 3 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WH CH710N of the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code PIN number or Password Click the speaker icon in the upper right...

Page 44: ...evices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device...

Page 45: ...omputer Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guid...

Page 46: ...s not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 2 Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected 3 46 ...

Page 47: ...ly to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic...

Page 48: ...computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check t...

Page 49: ...Right click WH CH710N If WH CH710N is not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu 5 49 ...

Page 50: ...ally to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Top...

Page 52: ...ter speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you rel...

Page 53: ...ails refer to the operating instructions supplied with the computer Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Click WH CH710N on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu You will hear the voice guidance say Bluetooth connected 2 Click the speaker icon in the upper right part of the sc...

Page 54: ... computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnecting Blu...

Page 55: ... headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds Check that the indicator blue repeatedly flashes twice in a row You will hear the voice guidance say Bluetooth pairing 1 Perform the pair...

Page 56: ...d device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple d...

Page 57: ...e pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the las...

Page 58: ...ess connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 013 896 11 1 Copyright 2020 Sony Corporation 58 ...

Page 59: ...ly established In that case connect from step 2 after disconnecting via smartphone mobile phone operations When 2 Bluetooth devices have already connected to the WH CH710N in a multipoint connection and one is used for music playback A2DP connection and the other is used for calls HFP HSP connection another NFC compatible Bluetooth device cannot connect via Bluetooth connection with one touch NFC ...

Page 60: ...martphones to establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WH CH710N On the Paired devices screen uncheck Call audio 3 Operate the smartphone to terminate the Bluet...

Page 61: ... already connected to the WH CH710N in a multipoint connection and one is used for music playback A2DP connection and the other is used for calls HFP HSP connection another NFC compatible Bluetooth device cannot connect via Bluetooth connection with one touch NFC even if you touch it with the WH CH710N In this case disconnect one of the already connected Bluetooth devices and touch the Bluetooth d...

Page 62: ...annot set the iPhone to connect one function only Hint The operation above is an example For more details refer to the operating instructions supplied with the Android smartphone and iPhone Pair the headset with both the smartphone and the iPhone respectively 1 Operate the smartphone to establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck eith...

Page 63: ...d one is used for music playback A2DP connection and the other is used for calls HFP HSP connection another NFC compatible Bluetooth device cannot connect via Bluetooth connection with one touch NFC even if you touch it with the WH CH710N In this case disconnect one of the already connected Bluetooth devices and touch the Bluetooth device you want to connect with WH CH710N again Related Topic Chec...

Page 64: ...one touch NFC Turning off the headset 5 013 896 11 1 Copyright 2020 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth di...

Page 65: ...hone or mobile phone and talk using the microphone of the phone You can hear the caller s voice from the headset If you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied headphone cable only Make sure you insert the plug firmly When using the headphone cable the Bluetooth function cannot be used The N...

Page 66: ... the volume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Put the headset on your ears Adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a tactile dot on the left mark side A ...

Page 67: ...ring a call and during music playback can be independently adjusted Changing the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the...

Page 68: ...e previous track or the current track during playback Press 3 times quickly Fast forward Press twice quickly holding the second press Release the button at the desired playback point Fast reverse Press 3 times quickly holding the third press Release the button at the desired playback point volume volume Adjust the volume Note If the communication condition is poor the Bluetooth device may react in...

Page 69: ...one touch NFC Turning off the headset 5 013 896 11 1 Copyright 2020 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth di...

Page 70: ...ling function works primarily on noise in the low frequency band such as vehicles and air conditioning Although noise is reduced it is not completely canceled When you use the headset in a car or a bus noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the microphones on th...

Page 71: ...The Ambient Sound Mode ON The noise canceling function OFF The Ambient Sound Mode OFF The noise canceling function ON About the instruction manual video Watch the video to find out how to use the noise canceling function https rd1 sony net help mdr mov0021 h_zz Hint If you connect the supplied headphone cable while using the noise canceling function with a Bluetooth connection the Bluetooth functi...

Page 73: ...as follows and is announced by the voice guidance The noise canceling function OFF The Ambient Sound Mode OFF The noise canceling function ON The Ambient Sound Mode ON About the instruction manual video Watch the video to find out how to use the Ambient Sound Mode https rd1 sony net help mdr mov0021 h_zz Note Depending on the ambient condition and the type volume of audio playback the ambient soun...

Page 75: ...bbreviation for Advanced Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec If the connected device supports a codec of higher sound quality than SBC you may ne...

Page 76: ...ue flashes quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear the ring tone press the call b...

Page 77: ... automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the microphone on the left unit Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset...

Page 78: ...e headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by pressing and holding the ca...

Page 79: ...9 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the microphone on the left unit Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection to Bluetooth ...

Page 80: ...e or Siri on the iPhone Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device back and forth from the headset to the smartphone mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for about 2 seconds to reject a call During call Press the call button once to ...

Page 82: ...one touch NFC Turning off the headset 5 013 896 11 1 Copyright 2020 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth di...

Page 83: ...smartphone Note The latest version of the Google app may be required For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via Bluetooth connection 2 W...

Page 84: ... or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected to a device not compatible with the voice assist function 5 013 896 11 1 Copyright 2020 Sony Corporation 84 ...

Page 85: ...pplication version Turn Siri on On iPhone select Settings Siri Search to turn Press Home for Siri and Allow Siri When Locked on The operation above is an example For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is ...

Page 87: ...nnections with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in d...

Page 88: ...ularly dirty soak a cloth in a dilute solution of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the headset near medical devices Radio waves can affect cardiac pacemakers and medical devices Do not use the headset in crowded places such as crowded trains or inside a medical institution The headset ...

Page 89: ... agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 20 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situati...

Page 90: ...d other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries USB Type C and USB C are regist...

Page 91: ... in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 013 896 11 1 Copyright 2020 Sony Corporation 91 ...

Page 92: ...esolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting t...

Page 93: ...the battery is fully charged The headset cannot be turned on while charging the battery Remove the USB Type C cable and turn on the headset Reset the headset Related Topic Charging the headset Checking the remaining battery charge Resetting the headset 5 013 896 11 1 Copyright 2020 Sony Corporation 93 ...

Page 94: ...t and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Reset the headset Related Topic Charging the headset Resetting the headset 5 013 896 11 1 Copyright 2020 Sony Corporation 94 ...

Page 95: ... CH710N Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 5 013 896 11 1 Copyright 2020 Sony Corporation 95 ...

Page 96: ... connected to the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 013 896 11 1 Copyright 2020 Sony Corporation 96 ...

Page 97: ...one iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 013 896 11 1 Copyright 2020 Sony Corporation 97 ...

Page 98: ...t setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Check that the headphone cable is connected firmly Reset the headset Charge the headset Check if the sound is output from the headset after charging Initialize the headset and pair the headset and the device again Related Topic How to make a wireless connection to Bluetooth devices Using the sup...

Page 99: ... Noise Canceling Stereo Headset WH CH710N Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 5 013 896 11 1 Copyright 2020 Sony Corporation 99 ...

Page 100: ...he connected device If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds a...

Page 101: ... by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and result in noise audio dropouts or communications being disa...

Page 102: ... the headset into a comfortable position The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic What is noise canceling Using the noise canceling function Wearing the headset 5 013 896 11 1 Copyright 2020 Sony Corporation 102 ...

Page 103: ...and hold the power button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic How to make a wire...

Page 104: ...re establishing the one touch connection NFC Check that the connecting device supports the NFC function Check that the Bluetooth function of the smartphone is turned on When 2 Bluetooth devices have already connected to the WH CH710N in a multipoint connection and one is used for music playback A2DP connection and the other is used for calls HFP HSP connection another smartphone cannot connect via...

Page 105: ...h connection In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pa...

Page 106: ...Help Guide Wireless Noise Canceling Stereo Headset WH CH710N Distorted sound Keep the headset away from a microwave oven wireless LAN device etc 5 013 896 11 1 Copyright 2020 Sony Corporation 106 ...

Page 107: ...eset the headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 013 896 11 1 Copyright 2020 Sony Corporation 107 ...

Page 108: ...heck the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and press the call button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a...

Page 109: ...Help Guide Wireless Noise Canceling Stereo Headset WH CH710N Low voice from callers Turn up the volume of the headset and the connected device 5 013 896 11 1 Copyright 2020 Sony Corporation 109 ...

Page 110: ...the NC AMB noise canceling Ambient Sound Mode button simultaneously while charging The headset will be reset The device registration pairing information is not deleted If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 013 896 11 1 Copyright 2020 Sony Corporation 110 ...

Page 111: ...power button and the play call button simultaneously for 7 seconds or more The indicator blue flashes 4 times and the headset is initialized This operation resets volume settings etc to the factory settings and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after ini...

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