Sony WF-1000XM3 Page 83 Help Manual Download | Manualshive

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Wireless Noise Canceling Stereo Headset

WF-1000XM3

No sound

Depending on the smartphone app (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you may hear a
voice from the one unit only.
Check that the connected Bluetooth device and both the left and right units of the headset are turned on.
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
Turn up the volume if it is too low.
Check that the connected device is playing back.
Pair the headset and the Bluetooth device again.
When the Google Assistant feature is assigned to the headset and you want to use only one unit of the headset, use
the unit with the Google Assistant feature assigned.

Related Topic

Using only one unit of the headset

How to make a wireless connection to Bluetooth devices

Listening to music from a device via Bluetooth connection

4-747-585-11(1) Copyright 2019 Sony Corporation

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Summary of Contents for WF-1000XM3

Page 1: ... Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds When you have finished using the headset Parts and controls Location and function of parts About the indicator Wearing the headset 1 ...

Page 2: ...h an Android smartphone Connecting to a paired Android smartphone One touch connection NFC with an Android smartphone Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Disconnecting Bluetooth connection after use Listening to music Listening to music via a Bluetooth co...

Page 3: ...ll Making a call Functions for a phone call Disconnecting Bluetooth connection after use Using the voice assist function Using the Google Assistant Using the voice assist function Google app Using the voice assist function Siri Using the apps What you can do with Sony Headphones Connect app Installing Sony Headphones Connect app Important information Precautions License notice Trademarks Customer ...

Page 4: ...left and right sides insufficient low frequency sound Low sound quality Sound skips frequently The noise canceling effect is not sufficient Bluetooth Pairing cannot be done One touch connection NFC does not work Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a...

Page 5: ...y allowing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 4 747 585 11 1 Copyright 2019 Sony Corporation 5 ...

Page 6: ...ing mode Bluetooth pairing When establishing a Bluetooth connection Bluetooth connected When disconnecting a Bluetooth connection Bluetooth disconnected When turning on the noise canceling function Noise canceling When turning on the Ambient Sound Mode Ambient sound When turning off the noise canceling function and the Ambient Sound Mode Ambient Sound Control off You will hear voice guidance in th...

Page 7: ... any items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Long Hybrid silicone rubber earbuds SS S M L 2 each The size M earbuds come attached to the headset Triple comfort earbuds S M L 2 each Charging case 1 4 747 585 11 1 Copyright 2019 Sony Corporation 7 ...

Page 8: ...s of the headset Select and attach the earbud that allows you to hear the least ambient sounds to each unit Long hybrid silicone rubber earbuds SS 1 line S 2 lines M 3 lines L 4 lines Triple comfort earbuds S orange M green L light blue 4 747 585 11 1 Copyright 2019 Sony Corporation Remove the earbuds Do not pinch the end of the earbud when removing it 1 Attach the earbuds Firmly insert the earbud...

Page 9: ...f any water drops are left in the microphone hole of the headset it may cause corrosion If you get water on the headset turn the microphone hole downward and gently tap it about 5 times towards a dry cloth etc If perspiration or water is left on the charging port it may impair the ability to charge the unit Immediately wipe off any perspiration or water on the charging port after use 4 747 585 11 ...

Page 10: ...work even if you tap the touch sensor when not wearing the headset 2 Left unit 3 Microphone Picks up the sound of your voice when talking on the phone and noise when using the noise canceling function 4 Indicator blue red Lights up in red while charging Lights up in red or blue to indicate the power or communication status of the headset In the factory setting when you wear the headset the indicat...

Page 11: ...opyright 2019 Sony Corporation Lid 1 N Mark 2 Indicator red Lights up while charging 3 USB Type C port Connect the charging case to a computer or a commercially available USB AC adaptor with the supplied USB Type C cable to simultaneously charge both the headset and the charging case 4 11 ...

Page 12: ...ate with the indicator red of the charging case While charging The indicator red on the charging case lights up while the headset is placed in the charging case and is being charged The indicator turns off after charging of the headset is complete When charging the headset and charging case by connecting the charging case to an AC outlet the indicator red on the charging case turns off after charg...

Page 13: ...arts flashing slowly Other Updating software Initialization completed flashes 4 times For details see Initializing the headset to restore factory settings Hint In the factory setting when you wear the headset the indicator turns off When you are wearing the headset you can check various statuses of the headset with the voice guidance Related Topic What you can do with Sony Headphones Connect app A...

Page 14: ...buds Size M long hybrid silicone rubber earbuds come attached to the left and right units of the headset Select and attach the earbud that allows you to hear the least ambient sounds to each unit Long hybrid silicone rubber earbuds Triple comfort earbuds Be careful of the following when you change the earbuds To remove the earbuds To attach the earbuds 1 Wear the headset Twist the headset to slide...

Page 15: ... the unit is worn again the headset resumes music playback When the headset is not worn for about 5 minutes after being removed from the charging case the headset turns off automatically to save the battery The headset will turn on by tapping the touch sensor or wearing the headset In order to prevent the headset from reacting incorrectly you cannot play music make and receive calls etc even if yo...

Page 16: ... guidance from the right unit Assigning functions to the touch sensors Depending on the unit you are wearing some functions may not be available in the factory setting In this case you can change the assignment of functions to the touch sensors using the Sony Headphones Connect app Hint The Google Assistant feature can be assigned to the touch sensor of either the left or right unit When the Googl...

Page 17: ... operations Left Right Tap To switch the noise canceling function and Ambient Sound Mode To play or pause music Tap twice To receive or end a call To skip to the beginning of the next track To receive or end a call Tap 3 times To skip to the beginning of the previous track or the current track during playback Hold your finger to the touch sensor To activate Quick Attention Mode To use or cancel th...

Page 18: ...e the touch sensor when not wearing the headset If you change the setting on the Sony Headphones Connect app so that the headset does not turn off by the automatic power off function by wearing detection you can operate the touch sensor even when not wearing the headset When the initial settings for the Google Assistant are performed on your smartphone the assignment of the functions to the touch ...

Page 19: ...charging case Close the lid of the charging case after setting the headset in the charging case The headset also starts charging If one unit of the headset is finished charging when you open the lid of the charging case the indicator of the unit is not lit The other unit continues charging Charging of the headset and the charging case is completed in about 3 5 hours and the indicator red on the ch...

Page 20: ...g on the headset registering or connecting to Bluetooth devices and music playback cannot be performed The headset cannot be charged when the computer goes into standby sleep or hibernation mode In this case change the computer settings and start charging the headset once again If the headset is not used for a long time the rechargeable battery usage hours may be reduced However the battery life w...

Page 21: ... to a computer use only the supplied USB Type C cable and be sure to directly connect them Charging will not be properly completed when the charging case is connected through a USB hub 4 747 585 11 1 Copyright 2019 Sony Corporation 21 ...

Page 22: ...s Ambient Sound Mode ON Max 3 hours OFF Max 4 hours OFF Noise canceling function ON Max 6 hours Ambient Sound Mode ON Max 6 hours OFF Max 8 hours SBC AUTO Noise canceling function ON Max 3 hours Ambient Sound Mode ON Max 3 hours OFF Max 3 5 hours OFF Noise canceling function ON Max 5 5 hours Ambient Sound Mode ON Max 5 5 hours OFF Max 7 5 hours Noise canceling function Ambient Sound Mode Available...

Page 23: ...on Note Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs About the DSEE HX function What you can do with Sony Headphones Connect app 4 747 585 11 1 Copyright 2019 Sony Corporation Noise canceling function Ambient Sound Mode Available operating time OFF Max 15 hours 23 ...

Page 24: ...cted to an iPhone or iPod touch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower needs to charge The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later For more details r...

Page 25: ... if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic What you can do with Sony Headphones Connect app About the indicator 4 747 585 11 1 Copyright 2019 Sony Corporation 25 ...

Page 26: ...n When the headset is turned on The noise canceling function is turned on automatically When both units are removed the connection between the left unit and the right unit is established The headset goes into Bluetooth pairing mode when turning on the headset for the first time after purchase Related Topic Using only one unit of the headset Turning off the headset 4 747 585 11 1 Copyright 2019 Son...

Page 27: ...nt You can also turn off the headset with the Sony Headphones Connect app Note Charging of the headset will not start when the remaining battery charge of the charging case is not sufficient Charge the charging case Related Topic Turning on the headset What you can do with Sony Headphones Connect app 4 747 585 11 1 Copyright 2019 Sony Corporation Set the headset in the charging case The headset tu...

Page 28: ...airing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can perform device registration pairing and establish a Bluetooth connection by simply touching the charging case with the device Connecting the headset to a registered paired device Once a d...

Page 29: ...et help mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do wit...

Page 30: ...on automatically Check that the indicator blue flashes 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case wear the headset and proceed to step 3 When you pa...

Page 31: ... to pair them again except in the following cases Pairing information has been deleted after repair etc When a 9th device is paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration Search for the headset on the Android smartphone 4 Select Settings Device connection Bluetooth 1 Touch the switch to turn on the Bluetooth func...

Page 32: ...nformation for the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connec...

Page 33: ...ected Bluetooth device you will hear voice guidance Bluetooth connected from the left unit or from the right unit when you are wearing only the right unit Check the connection status on the Android smartphone If it is not connected proceed to step 4 3 Display the devices paired with the Android smartphone 4 Select Settings Device connection Bluetooth 1 Touch the switch to turn on the Bluetooth fun...

Page 34: ...on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic Wearing the headset Using only one unit o...

Page 35: ...pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Device connection 1 Touch the switch to turn on the NFC function 2 Remove the left and right units from the charging case The headset turns on au...

Page 36: ...connection NFC function to turn on and connect the headset with the smartphone Remove the headset from the charging case to turn on If the headset is already removed from the charging case tap the touch sensor or wear the headset Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one touch NFC Switching the device by o...

Page 37: ...bout 5 minutes after being removed from the charging case the headset turns off automatically Place the headset in the charging case to turn off the power before that time 4 747 585 11 1 Copyright 2019 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the smartphone with the charging case Touch the smartphone to the N Mark on the charging case You will hear voice guidanc...

Page 38: ...nection switching However the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone When an NFC compatible smartphone is connected to the headset if the smartphone is touched by another NFC compatible Bluetooth device headset or speaker the smartphone is disconnected from the headset and connected to the Bluetooth device Note Unlock the smartphone...

Page 39: ...atically Check that the indicator blue flashes 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case wear the headset and proceed to step 3 When you pair a sec...

Page 40: ... In this case start the operation over from step 1 Once Bluetooth devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc Select the Bluetooth setting on the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the Bluetooth function 3 Touch WF 1000XM3 If passkey input is required input 0000 The ...

Page 41: ...alized All of the pairing information is deleted In this case delete the pairing information for the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music...

Page 42: ...the headset If the headset has automatically connected to the last connected Bluetooth device you will hear voice guidance Bluetooth connected from the left unit or from the right unit when you are wearing only the right unit Check the connection status on the iPhone If it is not connected proceed to step 4 3 Display the devices paired with the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch th...

Page 43: ...ion on the device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairi...

Page 44: ...adset 4 747 585 11 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear voice guidance Bluetooth disconnected from the left unit or from th...

Page 45: ... the factory setting when you listen to music while wearing both units of the headset the headset will pause music playback if only one unit is removed When the removed unit is worn again the headset will resume music playback The headset supports SCMS T content protection You can enjoy music and other audio on the headset from a device such as a portable TV that supports SCMS T content protection...

Page 46: ...ay music If you wear the other unit while you are listening to music with only one unit you can listen to music with both units Note You cannot adjust the volume on the headset Adjust the volume on the connected device If you are unable to adjust the volume on the connected device install the Sony Headphones Connect smartphone app and adjust the volume in the app If the communication condition is ...

Page 47: ...ap twice quickly with an interval of about 0 4 seconds Skip to the beginning of the previous track or the current track during playback Tap 3 times quickly with an interval of about 0 4 seconds Note You cannot adjust the volume on the headset Adjust the volume on the connected device If you are unable to adjust the volume on the connected device install the Sony Headphones Connect smartphone app a...

Page 48: ...4 747 585 11 1 Copyright 2019 Sony Corporation 48 ...

Page 49: ...adset 4 747 585 11 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear voice guidance Bluetooth disconnected from the left unit or from th...

Page 50: ...put it on again The noise canceling function works primarily on noise in the low frequency band Although noise is reduced it is not completely canceled When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the headset microphone wit...

Page 51: ... OFF The noise canceling function ON Hint You can also change the settings of the noise canceling function and the Ambient Sound Mode with the Sony Headphones Connect app Note If the touch sensor on the left unit is set as the Google Assistant function the noise canceling function and the Ambient Sound Mode cannot be switched from the headset The headset cannot achieve the full noise canceling per...

Page 52: ...e Wearing the headset Turning on the headset What is noise canceling Listening to ambient sound during music playback Ambient Sound Mode What you can do with Sony Headphones Connect app 4 747 585 11 1 Copyright 2019 Sony Corporation 52 ...

Page 53: ...ff the Ambient Sound Mode Each time you tap the function switches as follows and is announced by the voice guidance from the left unit The noise canceling function OFF The Ambient Sound Mode OFF The noise canceling function ON The Ambient Sound Mode ON Hint Depending on the ambient condition and the type volume of audio playback the ambient sound may not be heard even when using the Ambient Sound ...

Page 54: ...d on In that case cancel the voice focus with the Sony Headphones Connect app If the wind noise is still significant turn off the Ambient Sound Mode If the headset is not worn properly the Ambient Sound Mode may not work correctly Twist the headset to slide the earbud deep into your ear Related Topic About voice guidance Wearing the headset Using the noise canceling function What you can do with S...

Page 55: ...ouch sensor Note Depending on the ambient condition and the type volume of audio playback the ambient sounds may not be heard even when using Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset is not worn properly the Quick Attention Mode may not work correctly Twis...

Page 56: ...t to prioritize the sound quality select the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headse...

Page 57: ...mainly used by Apple products such as iPhone and it provides higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec However depending on the device to be connected with the headset you may need to set the device beforehand to listen to music using ...

Page 58: ...t that of High Resolution Audio quality and reproduces the clear high range sound that is often lost The DSEE HX function is available when you set as follows by using the Sony Headphones Connect app Related Topic What you can do with Sony Headphones Connect app 4 747 585 11 1 Copyright 2019 Sony Corporation DSEE HX Connection Codec Equalizer AUTO Bluetooth connection SBC or AAC OFF 58 ...

Page 59: ...ashes quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone tap the touch sensor on the left or right unit o...

Page 60: ...nding on the smartphone or mobile phone when an incoming call arrives while you are listening to music playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone are too close to the headset Your voice is heard from the headset through the headset s microphone Si...

Page 61: ...rtphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding your finger to the touch sensor on the left or r...

Page 62: ...t If you wear the other unit while you are talking with only one unit you can talk with both units Note Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice is heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the h...

Page 63: ...unit to perform the following operations When you are wearing only one unit of the headset operate the headset on the unit that is worn Tap the touch sensor twice quickly with an interval of about 0 4 seconds to cancel an outgoing call Hold your finger to the touch sensor until the call device is switched between the headset and the smartphone or mobile phone Incoming call You can use the touch se...

Page 64: ...you are wearing only one unit of the headset operate the headset on the unit that is worn Outgoing call Tap the touch sensor twice quickly to cancel an outgoing call Incoming call Tap the touch sensor twice quickly to answer a call During call Tap the touch sensor twice quickly to finish a call Related Topic Using only one unit of the headset Receiving a call Making a call 4 747 585 11 1 Copyright...

Page 65: ...adset 4 747 585 11 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear voice guidance Bluetooth disconnected from the left unit or from th...

Page 66: ...the right unit is set as the Google Assistant feature music playback function cannot be operated from the headset The Google Assistant may not be used in some countries regions or languages You can use the Google Assistant feature when you put on only one unit to which the Google Assistant feature is assigned When the Google Assistant feature is assigned to the headset and you want to use only one...

Page 67: ...4 747 585 11 1 Copyright 2019 Sony Corporation 67 ...

Page 68: ...ion Set the assist and voice input selection to the Google app On the Android smartphone select Settings Apps notifications Advanced Default apps Assist voice input and set Assist app to the Google app The above procedure is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the Google app may be required For details on the Google app re...

Page 69: ...oes not work when connected to a device not compatible with the voice assist function 4 747 585 11 1 Copyright 2019 Sony Corporation Turn Siri on On iPhone select Settings Siri Search to turn Press Home for Siri and Allow Siri When Locked on The operation above is an example For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions o...

Page 70: ...letion for high range sound function Change the function of the touch sensor Turn off the headset Adjust the playback volume Play music pause skip to the beginning of the previous track or the current track during playback skip to the beginning of the next track Check the connection status and the settings of the headset Check the headset software version Headset software update Switch the voice g...

Page 71: ...nect app 4 747 585 11 1 Copyright 2019 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 71 ...

Page 72: ... when using Bluetooth communications Connection with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device ma...

Page 73: ...ce discomfort while using the unit stop using it immediately The earbuds may be damaged or deteriorate with long term use and storage If the earbuds become dirty remove them from the unit and gently wash them by hand using a neutral detergent After cleaning thoroughly wipe off any moisture The unit is not waterproof If water or foreign objects enter the unit it may result in fire or electric shock...

Page 74: ... agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 19b Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situat...

Page 75: ...s and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries WALKMAN and the WALKMAN logo are registered tra...

Page 76: ... in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 4 747 585 11 1 Copyright 2019 Sony Corporation 76 ...

Page 77: ... the headset in the charging case Charge the headset You may be able to resolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets the headset to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related...

Page 78: ... the battery is fully charged You cannot turn on the headset when the headset is placed and being charged in the charging case Remove the headset from the charging case to turn on Related Topic Charging the headset Checking the remaining battery charge 4 747 585 11 1 Copyright 2019 Sony Corporation 78 ...

Page 79: ...SB Type C cable is firmly connected to the charging case and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 747 585 11 1 Copyright 2019 Sony Co...

Page 80: ...00XM3 Charging time is too long Check that the charging case and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 4 747 585 11 1 Copyright 2019 Sony Corporation 80 ...

Page 81: ...y connected to the USB port of the computer Check that the charging case and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 4 747 585 11 1 Copyright 2019 Sony Corporation 81 ...

Page 82: ...one iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 4 747 585 11 1 Copyright 2019 Sony Corporation 82 ...

Page 83: ...uetooth device are connected via Bluetooth A2DP Turn up the volume if it is too low Check that the connected device is playing back Pair the headset and the Bluetooth device again When the Google Assistant feature is assigned to the headset and you want to use only one unit of the headset use the unit with the Google Assistant feature assigned Related Topic Using only one unit of the headset How t...

Page 84: ...ce install the Sony Headphones Connect smartphone app and adjust the volume in the app When talking on the phone adjust the volume on the connected device If you are unable to adjust the volume on the connected device install the Sony Music Center smartphone app and adjust the volume in the app Connect the Bluetooth device to the headset once again 4 747 585 11 1 Copyright 2019 Sony Corporation 84...

Page 85: ... come attached to the left and right sides of the headset at the time of purchase If you feel that there is insufficient low frequency sound and a difference in volume between the left and right sides change the earbuds to another size to comfortably and snugly fit your left and right ears Related Topic Replacing the earbuds 4 747 585 11 1 Copyright 2019 Sony Corporation 85 ...

Page 86: ...ing the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection If you connect a device with a built in radio or tuner to the headset broadcasts may not be received or the sensitivity may be reduced Move the headset away from the connected device and try again If the headset connects to the previously connected Bluetooth device t...

Page 87: ...used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may oc...

Page 88: ...s for both the left and right unit Adjust the headset position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic Replacing the earbuds Wearing the headset What is noise canceling Using the noise canceling function 4 747 585 11 1 C...

Page 89: ...in both ears then hold your fingers to the touch sensors on both the left and right units for about 7 seconds to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and p...

Page 90: ...f the smartphone is in a case remove it NFC reception sensitivity varies depending on the smartphone If the connection repeatedly fails connect disconnect by operating the smartphone You cannot establish a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging before establishing the one touch connection NFC Check that the connecting device supp...

Page 91: ...ion In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the he...

Page 92: ...Help Guide Wireless Noise Canceling Stereo Headset WF 1000XM3 Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 747 585 11 1 Copyright 2019 Sony Corporation 92 ...

Page 93: ...e a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency band 2 4 GHz microwa...

Page 94: ... with a soft dry cloth before operation The headset cannot be operated with gloved fingers Operate the headset with bare hands The headset cannot be operated when the touch sensor is covered by your hair Clear the touch sensor so that you can tap the touch sensor directly Tap the inside of the circle on the touch sensor If the rim of the touch sensor is touched the headset may not operate Tap the ...

Page 95: ...Bluetooth device to make sure the sound is output to the headset during a call Use the Bluetooth device to reestablish the connection Select HFP or HSP for the profile While listening to music with the headset stop playback and tap the touch sensor twice quickly on the left or right unit to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a...

Page 96: ...Help Guide Wireless Noise Canceling Stereo Headset WF 1000XM3 Low voice from callers Turn up the volume of the connected device 4 747 585 11 1 Copyright 2019 Sony Corporation 96 ...

Page 97: ...ase your finger when the indicator red of the headset turns off after flashing Then hold your finger to the touch sensor on the right unit for about 20 seconds Release your finger when the indicator red of the headset turns off after flashing Device registration pairing information and other settings will be retained If the headset does not operate correctly even after resetting initialize the hea...

Page 98: ...sets the headset to the factory settings and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Note Before holding your fingers to the touch sensors check that both the indicators red of the headset are lit If you have...

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