Sony VPCSA2C5E User Manual Download | Manualshive

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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. If these suggestions fail to solve your problems, use the

VAIO Care

. To launch the software, see

Using the VAIO Care

.

If the problems still cannot be solved and you need assistance, visit the support web sites listed in

Finding More about Your

VAIO Computer

.

Some features and options in this section may not be available on your computer.

❑

Computer Operations

❑

System Update / Security

❑

Recovery / Recovery Media

❑

Partition

❑

Battery Pack

❑

Built-in Camera

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Networking (LAN/Wireless LAN)

❑

Wireless WAN

❑

BLUETOOTH Technology

❑

Optical Discs

❑

Display

❑

Printing

❑

Microphone

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Summary of Contents for VPCSA2C5E

Page 1: ...N User Guide Personal Computer VPCSA Series VPCSB Series ...

Page 2: ... Stick 56 Using Other Modules Memory Cards 63 Using the Internet 67 Using the Network LAN 68 Using the Wireless LAN 69 Using the Wireless WAN 74 Using the BLUETOOTH Function 79 Using Fingerprint Authentication 85 Using the TPM 90 Using Peripheral Devices 100 Connecting a Port Replicator 101 Connecting External Speakers or Headphones 108 Connecting an External Display 109 Selecting Display Modes 11...

Page 3: ...in Storage Device 154 Using Fingerprint Authentication 155 Using the TPM 156 Troubleshooting 157 Computer Operations 159 System Update Security 165 Recovery Recovery Media 166 Partition 170 Battery Pack 171 Built in Camera 173 Networking LAN Wireless LAN 175 Wireless WAN 179 BLUETOOTH Technology 180 Optical Discs 183 Display 188 Printing 193 Microphone 194 Speakers 195 Touch Pad 197 Keyboard 198 F...

Page 4: ...d communications to provide you with a state of the art computing experience External views illustrated in this manual may look slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the VAIO Support web site at http support vaio sony eu ...

Page 5: ...IO computer 1 Printed Documentation Quick Start Guide An overview of components connection set up information etc Recovery Backup and Troubleshooting Guide Regulations Guarantee and Service Support Before activating the wireless functions such as the wireless LAN and BLUETOOTH technology read the Regulations Guarantee and Service Support carefully ...

Page 6: ...oubleshooting information To access VAIO User Guide click Start All Programs and VAIO Manual Windows Help and Support A comprehensive resource for practical advice tutorials and demonstrations to help you learn to use your computer To access Windows Help and Support click Start and Help and Support or press and hold the Microsoft Windows key and press the F1 key ...

Page 7: ...vaio sony eu When you contact VAIO Support you will be asked for the serial number of the computer The serial number is a 15 digit number that can be found at the bottom of the VAIO Care window on the bottom or the back panel of the computer or inside the battery compartment Other sources for information about the VAIO computer are The VAIO Forum at http club vaio com which enables you to interact...

Page 8: ...nt of you Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your fe...

Page 9: ...level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at or sli...

Page 10: ...omputer Upon completion connect one device for example a printer an external hard disk drive a scanner and so on at a time following the manufacturer s instructions Locating Controls and Ports page 11 About the Indicator Lights page 19 Connecting a Power Source page 20 Using the Battery Pack page 22 Shutting Down Your Computer Safely page 32 Using the Power Saving Modes page 33 Keeping Your Comput...

Page 11: ...s and Ports Locating Controls and Ports Take a moment to identify the controls and ports shown on the following pages The appearance of your computer may be different from those illustrated in this manual due to variations in specifications ...

Page 12: ...lly adjusting the LCD brightness to an optimum level D Num lock indicator page 19 E Caps lock indicator page 19 F Scroll lock indicator page 19 G LCD screen page 148 H Built in speakers stereo I Power button Illuminates depending on the computer s operating mode page 33 J Keyboard page 40 K Touch pad page 43 L Left button page 43 M Fingerprint sensor page 85 N Right button page 43 On selected mode...

Page 13: ... WEB button page 44 C VAIO button page 44 D Drive eject button page 44 page 48 E Performance selector switch page 121 F WIRELESS switch page 69 page 74 page 79 G WIRELESS indicator page 19 H Charge indicator page 19 I Disc drive indicator page 19 J Built in microphone monaural ...

Page 14: ...Locating Controls and Ports Back A Air vent It is recommended that you do not use your computer with the LCD screen lid fully open for an extended period of time If you do so the temperature of the bottom of the unit may rise ...

Page 15: ...utput port 2 page 112 G USB port 3 page 118 H USB ports 4 page 118 I LAN port 2 page 68 J DC IN port 2 page 20 1 Your computer supports only Duo size Memory Stick 2 Not accessible when your computer is attached to the port replicator 3 Compliant with the USB 2 0 3 0 standards USB ports that are compliant with the USB 3 0 standard are identifiable by their blue color 4 Compliant with the USB 2 0 st...

Page 16: ...16 n N Getting Started Locating Controls and Ports Left A Headphones jack page 108 B Optical disc drive page 48 C Manual eject hole page 183 ...

Page 17: ...ctor cover 1 D Battery off button page 27 page 172 E SIM card cover 2 page 74 F Bottom cover 1 For detailed instructions on how to attach an extended battery pack see the manual that came with your extended battery pack While the extended battery pack is attached to your computer be sure to keep the removed connector cover for future use 2 On selected models only ...

Page 18: ...18 n N Getting Started Locating Controls and Ports Bottom without the bottom cover A Memory module page 135 B Battery connector page 22 ...

Page 19: ...s in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit Num lock Press the Fn Num Lk keys to activate the numeric keypad Press the keys a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator light is unlit Caps lock Press the Caps Lock key to type letters in uppercase Letters appear in lowercase if you pre...

Page 20: ... pack as it may cause the computer to malfunction Using the AC Adapter While your computer is directly connected to an AC power source and has a battery pack installed it uses power from the AC outlet Use only the supplied AC adapter for your computer To use the AC adapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the...

Page 21: ...uter completely from an AC power source unplug the AC adapter from the AC outlet Make sure that an AC outlet is easily accessible If you do not intend to use your computer for an extended period of time place the computer into Hibernate mode See Using Hibernate Mode page 35 ...

Page 22: ...elivery from an extended battery pack supplied with selected models only it may be referred to as the primary battery pack in this manual For detailed instructions on how to attach and charge an extended battery pack see the manual that came with your extended battery pack To install the battery pack 1 Turn off the computer close the LCD screen lid and unplug the AC adapter if plugged 2 Unscrew th...

Page 23: ...tting Started Using the Battery Pack 3 Slide the battery pack into the battery compartment in the direction of the arrow 4 Push the battery pack down into the compartment until the projection 3 clicks into place ...

Page 24: ... N Getting Started Using the Battery Pack 5 Replace the cover Make sure all the tabs on the cover are slid in place and push the cover in the direction of the arrow 6 Replace and tighten the removed screws ...

Page 25: ...move the battery pack while your computer is on and not connected to the AC adapter 1 Turn off the computer close the LCD screen lid and unplug the AC adapter if plugged 2 Unscrew the two screws 1 slide the bottom cover in the direction of the arrow 2 and remove the cover Be careful not to lose the removed screws ...

Page 26: ...rted Using the Battery Pack 3 Pull and hold the tab in the direction of the arrow 3 and pull the battery pack in the direction of the arrow 4 4 Slide the battery pack away from the computer in the direction of the arrow ...

Page 27: ... battery pack is attached to the computer turn off the computer and remove the extended battery pack If this does not solve the problem push and hold the battery off button for three seconds If the problem persists remove both battery packs and install them once again For your safety it is highly recommended that you use genuine Sony rechargeable battery packs and AC adapters that meet the quality...

Page 28: ...attery pack charges close to the maximum charge level you selected the charge indicator turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator Th...

Page 29: ... data while the computer is running on the battery you should save your data frequently and manually activate a power management mode such as Sleep or Hibernate If the battery pack runs out of power while the computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save your data frequently About the use of an ext...

Page 30: ... or the duration of use of the battery pack extends To get the most out of the battery pack check the battery charge capacity and change the battery settings To check the battery charge capacity 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and Battery Additionally you can enable the battery care function to extend the life of the battery pack ...

Page 31: ... LCD brightness of your computer screen Use the power saving mode See Using the Power Saving Modes page 33 for more information Change the power saving settings on the Power Options See Using the VAIO Power Management page 130 for more information For more information on how to extend the battery life see the help file after following the steps in Checking the Battery Charge Capacity page 30 ...

Page 32: ... shut down your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Save your data and close all running software applications 3 Click Start and the Shut down button After a short time the computer automatically turns off Make sure the power indicator light turns off ...

Page 33: ...loss of data you should save your data frequently Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode The orange power indicator light blinks slowly while...

Page 34: ...ep mode Click Start the arrow next to the Shut down button and Sleep To return to Normal mode Press any key Press the power button on your computer If you press and hold the power button for more than four seconds your computer will turn off automatically You will lose all unsaved data ...

Page 35: ... keys Alternatively you can click Start the arrow next to the Shut down button and Hibernate Do not move your computer before its power indicator light turns off To return to Normal mode Press the power button If you press and hold the power button for more than four seconds your computer will turn off automatically ...

Page 36: ...efficiency security and functionality The VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on the computer Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 5 Click Start All Programs and VAIO Update and then follow the on screen instructions Your computer must be connecte...

Page 37: ...et to download the updates Trend Micro 1 Click Start All Programs Trend Micro Titanium Maximum Security and Trend Micro Titanium Maximum Security 2 Follow the on screen instructions McAfee 1 Click Start All Programs McAfee and McAfee Internet Security or McAfee Total Protection 2 Follow the on screen instructions Norton Internet Security 1 Click Start All Programs Norton Internet Security and Live...

Page 38: ...ate measures to solve the problem To launch the VAIO Care On models with the ASSIST button Press the ASSIST button while your computer is on On models without the ASSIST button Click Start All Programs and VAIO Care See the help file included with the VAIO Care for more information On models with the ASSIST button pressing the ASSIST button while the computer is off launches the VAIO Care Rescue T...

Page 39: ...tons page 44 Using the Quick Web Access Function page 45 Using the Built in Camera page 47 Using the Optical Disc Drive page 48 Using Memory Stick page 56 Using Other Modules Memory Cards page 63 Using the Internet page 67 Using the Network LAN page 68 Using the Wireless LAN page 69 Using the Wireless WAN page 74 Using the BLUETOOTH Function page 79 Using Fingerprint Authentication page 85 Using t...

Page 40: ...nd off the built in speakers or the headphones Fn 2 F3 F4 volume control Changes the volume level To increase the volume press the Fn F4 keys and then the M or key or keep pressing the Fn F4 keys To decrease the volume press the Fn F3 keys and then the m or key or keep pressing the Fn F3 keys Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase lighting inte...

Page 41: ...on the connected external display Fn F9 F10 zooming Changes the size of an image or a document displayed on some software To make the view look smaller and further away zoom out press the Fn F9 keys To make the view look bigger and closer zoom in press the Fn F10 keys See the help file included with the VAIO Control Center for more information Fn F12 hibernation Provides the lowest level of power ...

Page 42: ...ng to ambient light intensity Additionally you can set a time period to turn off the keyboard backlight after inactivity of keyboard operations To change the backlit keyboard settings 1 Click Start All Programs and VAIO Control Center 2 Click Keyboard and Mouse and Backlit Keyboard Ambient light intensity is measured by the ambient light sensor Blocking the ambient light sensor may turn on the key...

Page 43: ... once With many applications this action displays a context sensitive shortcut menu if any Drag Slide your finger on the touch pad while pressing the left button Scroll Slide your finger along the right edge of the touch pad to scroll vertically Slide your finger along the bottom edge to scroll horizontally Once vertical or horizontal scrolling is engaged you can move your finger in circles on the...

Page 44: ...oes not start See Using the VAIO Care page 38 for more information WEB button While the computer is in Normal mode the WEB button launches the web browser assigned to the button by default While the computer is off the WEB button activates the Quick Web Access function and launches the web browser used with this function See Using the Quick Web Access Function page 45 for more information The WEB ...

Page 45: ...in this section may not be available on your computer Activating the Quick Web Access Function To activate the Quick Web Access function your computer must be off To activate the Quick Web Access function 1 Press the WEB button on the computer 2 Follow the instructions in the initial setup wizard Once you have completed the initial setup the web browser used with the Quick Web Access function laun...

Page 46: ...ton on the computer For detailed information on how to use or restrictions on the Quick Web Access function click the icon located at the lower right corner of the screen Notes on Using the Quick Web Access Function While the Quick Web Access function is activated you cannot use the ASSIST button the Scr Lk key in combination with the Fn key for a shortcut any port and jack except the DC IN port t...

Page 47: ...ra is in use The software installed on your computer varies depending on your computer s configurations To make a video call using Windows Live Messenger 1 Click Start All Programs and Windows Live Messenger You need to sign in to Windows Live Messenger to make a video call To display images from the built in camera 1 Click Start All Programs ArcSoft Webcam Suite and WebCam Companion 4 2 Click Cap...

Page 48: ...pped with a built in optical disc drive Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer To insert a disc 1 Turn on the computer 2 Press the drive eject button 1 to open the drive The drive tray slides out ...

Page 49: ...bottom of the drive tray when placing removing a disc onto from the tray 4 Close the drive tray by pushing it in gently Do not remove the optical disc while your computer is in a power saving mode Sleep or Hibernate Be sure to bring the computer back into Normal mode before removing the disc You cannot use optical discs if you disable the optical disc drive in the BIOS setup screen To enable the d...

Page 50: ... PR PR PR PR PR P P 1 The DVD SuperMulti Drive on your computer does not support the DVD RAM cartridge Use non cartridge discs or discs with a removable cartridge 2 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 3 The Blu ray Disc drive on your computer does not support B...

Page 51: ...ot supported To play copyright protected Blu ray Disc media continually update the AACS key The AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media recorded in AVC or VC1 formats at high bit rates Region settings are required for some...

Page 52: ... and computer optical disc drives may not be able to play audio CDs created with the CD R or CD RW media Some DVD players and computer optical disc drives may not be able to play DVDs created with the DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media When your computer is equipped with a Blu ray Disc drive Blu ray Disc playback is available on your computer However the drive may not be ...

Page 53: ...ea is different from the label you cannot play the disc on your computer To find out the region code for your residence area see the following table Residence area Region code Residence area Region code Residence area Region code Africa 5 Australia 4 China 6 Europe 2 Hong Kong 3 India 5 Indonesia 3 Japan 2 Korea 3 Kuwait 2 Malaysia 3 New Zealand 4 Philippines 3 Russia 5 Saudi Arabia 2 Singapore 3 ...

Page 54: ...tical disc drive from the All disk drives list and click Properties 5 Click the DVD Region tab 6 Select an appropriate region from the list and click OK You can change the region code only a limited number of times When you have exceeded this number the drive s region code is permanently assigned and you will not be able to change it again Reconfiguring your computer does not reset this count Any ...

Page 55: ...lay the disc For instructions on how to use the software see the help file included with the software Copying Files to Discs To copy files to a disc 1 Insert a recordable disc into the optical disc drive Connect the AC adapter to the computer and close all running software applications before copying files to a disc 2 If nothing appears on the desktop click Start All Programs and your desired disc...

Page 56: ...rage You cannot use Memory Stick if you disable the Memory Stick Duo slot in the BIOS setup screen To enable the slot follow the steps in Disabling Built in Devices page 131 Before You Use Memory Stick The Memory Stick Duo slot on your computer can accommodate the following sizes and types of media Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO HG Duo Your computer supports only Duo size M...

Page 57: ...ting and Removing Memory Stick To insert Memory Stick 1 Locate the Memory Stick Duo slot 2 Hold Memory Stick with the arrow pointing toward the slot 3 Carefully slide Memory Stick into the slot until it clicks into place Do not force the media into the slot ...

Page 58: ...to install the software Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon The Memory Stick icon will appear in the Computer window after you insert Memory Stick into the slot Before using Memory Stick Micro M2 be sure to insert it into an M2 Duo adaptor I...

Page 59: ...e volumes of data may take time to load so make sure the indicator light is unlit before removing Memory Stick 1 Locate the Memory Stick Duo slot 2 Check that the Media Access indicator light is unlit 3 Push in Memory Stick toward the computer and release Memory Stick ejects 4 Pull Memory Stick out of the slot Be sure to remove Memory Stick gently or it may pop out unexpectedly ...

Page 60: ...atting the media make sure that it does not contain your valuable data Do not remove Memory Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick Duo slot 2 Carefully slide Memory Stick into the slot until it clicks into place 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format 5 Click Restore device defaults The size of the allo...

Page 61: ...61 n N Using Your VAIO Computer Using Memory Stick 6 Click Start 7 Follow the on screen instructions It may take time to format Memory Stick depending on the media type ...

Page 62: ... it in or out of the slot Inserting Memory Stick with multiple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use Memory Stick with the MagicGate logo to take advantage of this technology The Memory Stick Duo slot on your computer does not support MagicGate technology of Memory Stick with capacity of up ...

Page 63: ...evices You cannot use SD memory cards if you disable the SD memory card slot in the BIOS setup screen To enable the slot follow the steps in Disabling Built in Devices page 131 Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card SDXC memory card For the latest information on compatible memory cards se...

Page 64: ...Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot When you insert the SD memory card into the slot for the first time you may be prompted to install driver software If prompted follow the on screen instructions to install the software The SD memory card icon will appear in the Computer window after you insert the card into the slot ...

Page 65: ...mory Cards To remove an SD memory card 1 Locate the SD memory card slot 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Page 66: ...daptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Do not insert more than one memory card into the slot Improper insertion of the media may damage both your computer and the media Notes on using the SD memory card Your computer has been tested and found compati...

Page 67: ...ct your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 69 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with yo...

Page 68: ...he computer is attached to the optional port replicator You cannot access LAN networks if you disable the LAN port in the BIOS setup screen To enable the port follow the steps in Disabling Built in Devices page 131 You can connect your computer to any network without changing the default settings Do not plug a telephone cable into the LAN port on your computer If the LAN port is connected to one o...

Page 69: ...puter You cannot access wireless networks if you disable the wireless LAN function in the BIOS setup screen To enable the function follow the steps in Disabling Built in Devices page 131 WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz Available only on models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications...

Page 70: ...y vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not be as fast as the one displayed on your compute...

Page 71: ...ser authentication using 802 1X and Extensible Authentication Protocol EAP Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protect...

Page 72: ...nications 1 Make sure an access point is set up See the manual that came with your access point for more information 2 Turn on the WIRELESS switch 3 Click Start All Programs and VAIO Smart Network or click the VAIO Smart Network icon on the taskbar 4 Click the switch next to Wireless LAN to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on 5 GHz band ...

Page 73: ...ireless LAN Communications To stop wireless LAN communications Click the switch next to Wireless LAN to toggle it to Off in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Page 74: ...mputer to connect to the Internet through the wireless network wherever there is the mobile phone coverage The WWAN may not be available in some countries or regions Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer ...

Page 75: ...a credit card Depending on your country and model you might receive an offer from the VAIO selected telecom operator In that case the SIM card is either in the operator SIM pack inside the carton box or already inserted in the SIM card holder If the SIM card is not provided with your computer you can purchase one from your preferred telecom operator To insert a SIM card 1 Turn off your computer 2 ...

Page 76: ...e Wireless WAN 3 Remove the SIM card 1 by pushing it out from the base plate 4 Slide the SIM card holder in the direction of the arrow 2 and then lift the holder 5 Insert the SIM card into the SIM card holder with its printed circuit side up ...

Page 77: ...en slide the holder in the direction of the arrow 3 Do not touch the printed circuit on the SIM card Be sure to hold your computer firmly before inserting or removing the card Do not damage the SIM card in any way either by bending or exerting pressure on the card 7 Close the SIM card cover ...

Page 78: ...n the VAIO Smart Network window make sure that the switch next to Wireless WAN is On 4 Click the down arrow button next to the Wireless WAN switch and the Connect button to launch your connection manager software or the preinstalled software from a telecom operator depending on your model or country 5 Enter your PIN code when prompted 6 Click Connect 7 If requested enter the APN information of you...

Page 79: ...up to 10 meters in an open area BLUETOOTH Security The BLUETOOTH wireless technology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you can prevent any anonymous BLUETOOTH devices from accessing your computer The first time two BLUETOOTH devices communicate a common passkey a password required for authentication sho...

Page 80: ...ing the BLUETOOTH Function Communicating with Another BLUETOOTH Device You can connect your computer to a BLUETOOTH device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 81: ... BLUETOOTH function For information on setting up and using the BLUETOOTH function see Windows Help and Support 1 Turn on the WIRELESS switch 2 Click Start All Programs and VAIO Smart Network or click the VAIO Smart Network icon on the taskbar 3 Click the switch next to BLUETOOTH to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on ...

Page 82: ...UETOOTH Function Stopping BLUETOOTH Communications To stop BLUETOOTH communications 1 Turn off the BLUETOOTH device that is communicating with your computer 2 Click the switch next to BLUETOOTH to toggle it to Off in the VAIO Smart Network window ...

Page 83: ...ard and electromagnetic interference in the environment All BLUETOOTH devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications and operation procedures can vary Data exchange may not be possible in all situations Video and audio may not be synchronized if you play videos on your computer w...

Page 84: ... other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple BLUETOOTH devices to your computer may cause channel congestion resulting in poor performance of the devices This is normal with BLUETOOTH technology and does not indicate a malfunction ...

Page 85: ...or quick web site access Once you have registered your user information user accounts passwords etc for web sites in the Website Log On you can substitute fingerprint authentication for entering information required to access the password protected web sites For detailed information see the help file included with the TrueSuite To see the help file click Start All Programs TrueSuite and TrueSuite ...

Page 86: ...on you must register your fingerprint s in your computer To register a fingerprint 1 Click Start All Programs TrueSuite and TrueSuite 2 Click Get Started 3 Follow the on screen instructions If the Windows password setting window appears set the Windows password See the help file included with the TrueSuite for more detailed information ...

Page 87: ...ve failed to register a fingerprint follow these steps to try again 1 Place the top joint of your finger flat in the center of the fingerprint sensor 1 2 Swipe your finger perpendicularly across the fingerprint sensor and scan from the top joint of the finger to the fingertip ...

Page 88: ... fingerprint sensor take about one second to scan your fingerprint You may not be able to register and or have your fingerprint s recognized if your finger is too dry or wet wrinkled injured dirty etc Register more than one fingerprint in case that the fingerprint sensor fails to recognize the fingerprint Be sure to clean your fingertip s and the fingerprint sensor before swiping in order to keep ...

Page 89: ... your system you need to set the Windows password and configure your computer for fingerprint authentication For information on how to set the Windows password see Setting the Password page 123 To log onto Windows Swipe the registered finger across the fingerprint sensor when the Windows log on screen appears For detailed information see the help file included with the TrueSuite ...

Page 90: ... In combination with the TPM you can encrypt and decrypt your data to strengthen computer security against inappropriate access Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer TPMs are defined by Trusted Computing Group TCG and also called security chips ...

Page 91: ...folder created in the My Documents folder or the Documents folder on your account The Personal Secure Drive The Personal Secure Drive is a virtual drive that is created by using the Personal Secure Drive feature and automatically encrypts data that is saved to it Do not change the following settings on the View tab in the Folder Options window displayed by clicking Folder and search options from O...

Page 92: ...data With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are hidden by default Folders containing key files C ProgramData Infineon C Users All Users Infineon C Users All Users is a shortcut to C ProgramData C Users account AppData Roaming Infineon...

Page 93: ...up archive file Default file name SPSystemBackup xml or SPSystemBackup_ your computer name xml Storage folder for automatic backup archive files Folder name Fixed SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file SPSystemBackup_ your computer name The folder is created as the subfolder for SPSystemBackup_ your computer name xml file Emergency recovery token file...

Page 94: ...e Default file name SpBackupArchive xml PSD backup file Default file name Drive name Personal Secure Drive fsb Owner password backup file Default file name SpOwner_ your computer name tpm Protocol file Default file name SpProtocol_ your computer name _ user name domain name txt ...

Page 95: ... key 3 Press the M or m key to select Enable and then the Enter key 4 Press the or key to select Exit select Exit Setup and then press the Enter key 5 After your system restarts select Execute in the confirmation window and then press the Enter key You can also disable the TPM and clear the TPM configuration in the BIOS setup screen Before enabling the TPM be sure to set the power on password to p...

Page 96: ...fessional Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenan...

Page 97: ... to initialize the TPM with the Infineon TPM Professional Package before enabling BitLocker Drive Encryption If you enable it without initializing the TPM a TPM owner password is not generated so you will not be able to configure the Infineon TPM Professional Package The Infineon TPM Professional Package does not make a backup copy of a file recovery password for BitLocker Drive Encryption An addi...

Page 98: ...e Security tab the M or m key to select Change TPM State and then the Enter key 4 Press the M or m key to select Enable and then the Enter key 5 Press the or key to select Boot and then select Enabled for External Device Boot 6 Press the M or m key to select Boot Priority and then the Enter key 7 Press the F5 or F6 key to change the boot device order so that Internal Hard Disk is listed higher tha...

Page 99: ...uter Using the TPM Updating your BIOS with updating software such as the VAIO Update changes the BIOS settings back to the default You need to repeat the steps above again It takes several hours to complete the encryption process ...

Page 100: ...IO computer by using the various ports on the computer Connecting a Port Replicator page 101 Connecting External Speakers or Headphones page 108 Connecting an External Display page 109 Selecting Display Modes page 115 Using the Multiple Monitors Function page 116 Connecting a USB Device page 118 ...

Page 101: ...r computer Simultaneous use of the MONITOR port and the HDMI output port on the port replicator is not possible A DC IN indicator Illuminates while the port replicator is powered B DC IN port page 102 C USB ports 1 page 118 D LAN ports 2 page 68 E HDMI output port page 112 F MONITOR port page 110 G Security slot 1 Compliant with the USB 2 0 standard 2 The port replicator has a protective sticker c...

Page 102: ...ttaching it to the port replicator Do not move your computer when it is attached to the port replicator This may detach the port replicator and cause damage to both units The monitor port the HDMI output port and the LAN port on your computer is not accessible when the computer is attached to the port replicator Use the MONITOR port the HDMI output port or the LAN port on the port replicator for c...

Page 103: ...f the computer You may find it difficult to remove the port replicator connector cover as it is tight in place on your computer Do not exert extra pressure when removing the cover so as not to damage the computer or the port replicator connector cover Be sure to keep the removed port replicator connector cover for future use ...

Page 104: ...Align the rear bottom corners of the computer with the guides on the port replicator If an optional extended battery pack is attached to your computer slide the tab 1 in the direction of the arrow to lift the connector 2 on the port replicator to attach the computer ...

Page 105: ...een your computer and the port replicator When the extended battery pack is not attached to your computer slide the tab 1 in the opposite direction of the arrow to lower the connector 2 Attaching the computer while the connector 2 is in the lifted position may damage the connectors 6 Gently push down the computer until it clicks into place 7 Lift open the LCD screen lid and turn on the computer ...

Page 106: ...f unsaved data be sure to turn off your computer before disconnecting it from the port replicator When the battery pack is running out of power disconnecting your computer from the port replicator may result in loss of unsaved data To disconnect your computer from the port replicator 1 Lift the computer away from the port replicator ...

Page 107: ...of the computer It is extremely important that you replace the port replicator connector cover after disconnecting your computer from the port replicator If the connector is left uncovered dust may get inside and damage the computer To disconnect the port replicator completely from an AC power source unplug the AC adapter ...

Page 108: ...nnect external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Page 109: ...g on the type or bit rate of the video You may be able to solve this problem by lowering the screen resolution of the display Follow the steps in Why doesn t my screen display a video page 191 to change the screen resolution If disconnecting the external display from the optional port replicator does not automatically change the LCD resolution of your computer change the current display settings T...

Page 110: ...puter display or a projector The monitor port on your computer is not accessible when the computer is attached to the port replicator 1 Plug the power cord 1 of your external display or the projector into an AC outlet 2 Connect the external display or the projector to the monitor port 2 on the computer or the port replicator with a display cable 3 If necessary connect the headphones jack on the pr...

Page 111: ... able to play or view any copyright protected content If the external computer display is equipped with an HDMI input port plug one end of an HDMI cable into the HDMI output port on the computer or the port replicator and the other end into the HDMI input port on the computer display To connect a TFT DVI monitor use an HDMI to DVI D adapter to connect it to the HDMI output port on the computer or ...

Page 112: ... instructions see How do I change the sound output device page 200 1 Plug the power cord of your TV 1 into an AC outlet 2 Plug one end of an HDMI cable 2 to the HDMI output port 3 on the computer or the port replicator and the other end to the TV 3 Switch the input channel of the TV to external input 4 Set up the TV configuration system If a device driver other than the one provided by Sony is use...

Page 113: ...ble Be sure to use the 3D glasses specified by the TV manufacturer while viewing 3D images See the manual that came with your 3D TV for detailed information on the 3D function 1 Follow the steps in To connect a TV to your computer page 112 for connecting your 3D TV to the computer with an HDMI cable and set up the TV configuration system 2 Select the STAMINA mode with the performance selector swit...

Page 114: ...e theater receiver or surround sound decoder device first To hear sound from the device connected to the HDMI output port you need to change the device for sound output For detailed instructions see How do I change the sound output device page 200 1 Turn on the TV and set its input to the HDMI input 2 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI ...

Page 115: ...may not be able to display the same content on your computer screen and the external display or projector at the same time depending on the type of your external display or projector Turn on the external display before turning on your computer To select a display mode with the Fn F7 keys You can select a display mode with the Fn F7 keys See Combinations and Functions with the Fn Key page 40 for mo...

Page 116: ... portions of your desktop across separate displays For example if you have an external display connected to your computer your computer screen and the external display can function as a single desktop You can move the cursor from one display to the other This allows you to drag objects such as an open application window or a toolbar from one display to the other ...

Page 117: ...ple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using the Multiple Monitors function or the computer may not return to Normal mode If you set different colors on each display do not expand a single window across two displays or your software may not work properly 1 Right click on the desktop and select Screen resolution 2 Click the drop down ...

Page 118: ... a mouse a floppy disk drive a speaker or a printer to your computer You cannot use USB devices if you disable the USB ports in the BIOS setup screen To enable the ports follow the steps in Disabling Built in Devices page 131 To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB device cable 2 into the USB port ...

Page 119: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Page 120: ...AIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Selecting Performance Modes page 121 Setting the Password page 123 Using the VAIO Control Center page 129 Using the VAIO Power Management page 130 Protecting Data from Unauthorized Use page 131 Protecting the Hard Disk page 133 ...

Page 121: ...e modes STAMINA mode for lower power consumption or SPEED mode for faster performance While any software application that prevents your computer from changing the performance mode is in use selecting another mode with the performance selector switch may not change the performance mode In such a case close the application The selected mode will automatically be activated Changing the performance mo...

Page 122: ...nce mode Find out which mode is selected with the performance selector switch Find out which performance mode icon is displayed on the Windows desktop notification area Type of Mode Description STAMINA mode Uses the Intel Graphics Media Accelerator and disables some hardware devices on your computer to conserve battery power SPEED mode Uses the AMD Radeon Graphics to provide faster performance ...

Page 123: ... computer User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after the VAIO logo appears to start your computer If you forget the machine password the password needs to be reset and a fee will be charged To reset the passwor...

Page 124: ...Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 3 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 4 Select Password when Power On under Security and press the Enter key 5 Change the setting from Disabled to Enabled 6 Press...

Page 125: ...the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key To change or remove the power on password machine password 1 Turn on the computer and press the F2 key repeatedly until the VAIO logo disappears The BIOS setup screen appears If the screen does not appear restart the computer and try again 2 Enter the machine password and press t...

Page 126: ...r password and press the Enter key 3 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 4 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 5 Press the or...

Page 127: ...In the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password To change the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your ...

Page 128: ...e the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that you want to remove 6 Click Remove password ...

Page 129: ...ehavior To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select your desired control item and change the settings 3 Once finished click OK The setting of the desired item is changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a s...

Page 130: ...r a power status icon appears on the taskbar This icon indicates what kind of power source you are currently using Click this icon to display the window that shows your power status To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power plan To change the power plan settings 1 Click Change plan settings on the right of your de...

Page 131: ...o disable the following built in devices and prohibit external connections and communications USB Ports Memory Card Slot Memory Stick Duo slot and SD memory card slot Optical Disc Drive built in optical disc drive Wireless Devices wireless LAN WiMAX wireless WAN BLUETOOTH and GPS functions LAN Device LAN port The built in devices you can disable depends on the model you purchased ...

Page 132: ... and try again 2 Press the or key to select Advanced 3 Press the M or m key to select your desired built in device and press the Enter key 4 Press the M or m key to select Disabled and press the Enter key To enable the device select Enabled instead of Disabled 5 If you want to disable more built in devices repeat steps 4 and 5 for each device 6 Press the or key to select Exit select Exit Setup and...

Page 133: ...function protects your hard disk drive against shock hazards See the specifications to find out about the configuration of your computer Be aware that the hard disk drive protection function does not work for the solid state drive The hard disk drive protection function is designed to minimize possibilities of damage to hard disk drives and user data It does not ensure 100 data protection under an...

Page 134: ...ule You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For assistance contact an authorized Sony service support center To find the nearest center or agent see Finding More about Your VAIO Computer page 5 The type of module and the amount of memory installed on your computer ...

Page 135: ...ory module Electrostatic discharge ESD can damage electronic components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disco...

Page 136: ...er internal components of your computer will result in damage to the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or l...

Page 137: ...ut down the computer and disconnect all peripheral devices 2 Wait about an hour until the computer cools down 3 Unscrew the two screws 1 slide the bottom cover in the direction of the arrow 2 and remove the cover Be careful not to lose the removed screws 4 Touch a metal object to discharge static electricity 5 Remove the battery pack page 25 ...

Page 138: ... the currently installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 139: ...careful not to touch the wires and the projections inside the bottom cover Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module 9 Replace the cover and the removed screws and then t...

Page 140: ...the amount of memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Page 141: ... your computer Safety Information page 142 Care and Maintenance Information page 145 Handling Your Computer page 146 Handling the LCD Screen page 148 Using the Power Source page 149 Handling the Built in Camera page 150 Handling Discs page 151 Using the Battery Pack page 152 Handling Memory Stick page 153 Handling the Built in Storage Device page 154 Using Fingerprint Authentication page 155 Using...

Page 142: ...mory Stick adaptors out of reach of children There is a risk of swallowing them Power Source Do not place the AC adapter in contact with your skin Remove the AC adapter away from your body if it becomes warm and causes discomfort Do not place heavy objects on the power cord or this could cause a fire To disconnect the power cord pull it out by holding the plug Never pull the cord itself Unplug you...

Page 143: ...f heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as caused by dropping it on a hard surface If you are not using your computer for an extended period of time remove the battery pack from the computer to prevent damage to the battery pack If you have not used the battery pack for a considerable amount of ...

Page 144: ...a traffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 145: ...surface could damage the screen Built in Camera Clean the area on and around the built in camera with a soft dry cloth Do not rub the area too hard as it can be easily scratched Discs Proper care of the disc is essential to its continuous reliability Do not use solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For norma...

Page 146: ...ght Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to malfunction Do not use your computer without installing the battery pack as it ma...

Page 147: ... VAIO Computer page 5 To avoid losing data when your computer is damaged back up your data regularly Do not exert pressure on the LCD screen or its edges when opening the LCD screen lid or lifting your computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer hold the base with one hand and gentl...

Page 148: ... residual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of...

Page 149: ... as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a malfunction ...

Page 150: ... in Camera Do not scratch or soil the area on and around the built in camera as it may cause poor quality images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction ...

Page 151: ...Fingerprints and dust on the surface of a disc may cause read errors Be sure to hold the disc by its edges and central hole as shown below Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage ...

Page 152: ...ger charging time Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after being fully char...

Page 153: ...ry Stick dry Do not use or store Memory Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with Memory Stick Be sure to make a backup copy of your valuable data When using Memory Stick Duo do not use a fine tipped pen to write on the label ...

Page 154: ...tored To prevent losing data you should be careful when handling your computer To avoid damaging your built in storage device Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not turn off the power or restart your computer while reading or writing data to the ...

Page 155: ... the repair work the fingerprint templates will be lost You will have to register them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management A fingerprint sensor may malfunction or be damaged if you scratch its surface with a solid...

Page 156: ...laced if the motherboard needs replacement In such a case use the backup copies of the emergency recovery archive file emergency recovery token file password reset token file and personal secret file to restore the TPM configuration Be sure to make a backup copy of the data stored on the built in storage device before sending your computer for repair The built in storage device may be initialized ...

Page 157: ...not be solved and you need assistance visit the support web sites listed in Finding More about Your VAIO Computer page 5 Some features and options in this section may not be available on your computer Computer Operations page 159 System Update Security page 165 Recovery Recovery Media page 166 Partition page 170 Battery Pack page 171 Built in Camera page 173 Networking LAN Wireless LAN page 175 Wi...

Page 158: ...158 n N Troubleshooting Speakers page 195 Touch Pad page 197 Keyboard page 198 Floppy Disks page 199 Audio Video page 200 Memory Stick page 202 Peripherals page 203 ...

Page 159: ...ged into a power strip or an uninterruptible power supply UPS make sure the power strip or UPS is plugged into a power source and turned on If you are using an external display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remov...

Page 160: ...rt your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC a...

Page 161: ...elete keys and click the Shut down button If the Windows Security window appears click Shut Down If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack...

Page 162: ...t work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer and remove...

Page 163: ...hen restart your computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password What should I do if my game software does not work or it keeps crashing Check the web site of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO models ...

Page 164: ...r key to select Boot 3 Press the M or m key to select the drive whose boot device order you want to change 4 Press the F5 or F6 key to change the boot device order 5 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer To bo...

Page 165: ... of Windows updates to my computer The Microsoft Windows operating system is preinstalled on your computer The best way to protect your computer against security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start and...

Page 166: ...ical disc drive not supplied See the Recovery Backup and Troubleshooting Guide for more information How can I restore my computer system to its factory default settings There are two ways to recover your computer system from Recovery Media and from the recovery area See the Recovery Backup and Troubleshooting Guide for more information How can I reinstall the original software and drivers You can ...

Page 167: ...ery area where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery area and the total volume of the C drive are displayed in the Disk 0 row in the center pane ...

Page 168: ...port while the computer is in Normal mode Use Recovery Media you created upon delivery of your computer You cannot use USB devices if you disable the USB ports in the BIOS setup screen To enable the ports follow the steps in Disabling Built in Devices page 131 3 Turn off the computer and turn it on once again If you are using the external optical disc drive or USB flash drive press the F11 key rep...

Page 169: ...procedure involves system recovery The applications and data you added on the storage device before removing the data for system recovery will all be lost Once you have removed the data for system recovery you need the Recovery Media for later system recovery ...

Page 170: ...ppears click Yes If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and password 3 Right click the C drive and select Shrink Volume 4 Enter the size of the partition to be created in Enter the amount of space to shrink in MB and click Shrink 5 Right click Unallocated and select New Simple Volume 6 Follow the on screen instructions I...

Page 171: ...e the battery pack Recharge the battery pack when The battery pack is running out of power and both the charge and power indicator lights blink You have not used the battery pack for an extended period of time When should I replace the battery pack A message prompting you to replace the battery pack appears when the battery pack reaches the end of its life You can check the battery charge capacity...

Page 172: ...attery pack and my computer then enters Hibernate mode This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer and push and hold the battery off button for three seconds with a thin straight object such as a paper clip If this does not solve the problem remove the battery pack and install it once again If an extended battery pack is a...

Page 173: ...en you are viewing a rapid moving object This is normal and does not indicate a malfunction If the problem persists restart your computer Why is the video input from the built in camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfunction Why are captured im...

Page 174: ...the CPU performance See Selecting a Power Plan page 130 to check the current power plan What should I do if movie playback shows dropped frames while my computer is running on battery power The battery pack is running out of power Connect your computer to an AC outlet What should I do if captured images flicker This problem occurs when you use the camera under fluorescent lights due to a mismatch ...

Page 175: ...er to any access point you may be using Make sure the WIRELESS switch is on and the WIRELESS indicator light is lit on your computer Make sure power to the access point is on If you want to connect your computer to a wireless LAN access point using the 5 GHz band make sure the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands is selected for Wireless LAN Settings in the VAIO Smart N...

Page 176: ...ices page 131 What should I do if I cannot access the Internet Check the access point settings See the manual that came with your access point for more information Make sure your computer and the access point are connected to one another Move your computer away from obstacles or closer to any access point you may be using Make sure your computer is properly configured for Internet access Make sure...

Page 177: ...eless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 175 to change the settings How do I avoid data transfer interruptions While your computer is connected to an access point data transfer interruptions may occur if a large file is ex...

Page 178: ...f you are using a wireless LAN access point see connectivity information contained in the manual that came with your access point Why does the network connection stop when I change the encryption key Two computers with the wireless LAN function may lose a peer to peer network connection if the encryption key is changed You can either change the encryption key back to the original profile or re ent...

Page 179: ...d the WIRELESS indicator light is lit on your computer Make sure the switch next to Wireless WAN is set to On in the VAIO Smart Network window Make sure that the Access Point Name APN is properly configured in your connection manager software If not contact your telecom operator to get the correct APN to use See the help file included with the connection manager software for more information about...

Page 180: ...t when the devices are within 10 meters of each other What should I do if I cannot find the BLUETOOTH device I want to communicate with Check that the BLUETOOTH function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another BLUETOOTH device it may not be found or it may no...

Page 181: ...computer and BLUETOOTH devices closer to each other The 2 4 GHz band with which BLUETOOTH devices or wireless LAN devices work is used by various devices Although BLUETOOTH devices use the technology to minimize radio interference from other devices that use the same band such radio interference may cause slower communication speeds and shorter distances or communication failures If a version of a...

Page 182: ... to log off before switching users To log off your system click Start the arrow next to the Shut down button and Log off Why can t I exchange business card data with a mobile phone The business card exchange function is not supported What should I do if the BLUETOOTH icon is not displayed on the taskbar Make sure that the switch next to BLUETOOTH is set to On in the VAIO Smart Network window To di...

Page 183: ...isc for dirt or damage If you need to clean the disc see Discs page 145 for instructions What should I do if the drive tray does not open Make sure your computer is in Normal mode Press the drive eject button The optical disc drive on your computer may have been disabled in the BIOS setup screen Follow the steps in Disabling Built in Devices page 131 to enable the drive If the drive eject button d...

Page 184: ...rl Alt Delete keys and click the arrow next to the Shut down button and Restart to restart the computer Turning off your computer with the Ctrl Alt Delete keys may cause loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 145 for instructions If you are playing a disc and cannot hear sound do any of the...

Page 185: ...r computer 6 Double click your desired drive You can confirm the driver software by selecting the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompati...

Page 186: ...tent normally download and install the latest updates for Blu ray Disc playback software using the VAIO Update For information on how to use the VAIO Update see Updating Your Computer page 36 What should I do if I cannot write data to CD media Make sure you neither launch any software application nor allow any to launch automatically not even a screen saver If you are using a CD R RW disc with an ...

Page 187: ... sure that your external optical disc drive is connected to an AC power source and the USB port If it is not connected the external optical disc drive may not work properly You cannot use USB devices if you disable the USB ports in the BIOS setup screen To enable the ports follow the steps in Disabling Built in Devices page 131 What should I do if I cannot play discs The optical disc drive on your...

Page 188: ...y plugged into a power source and turned on and the power indicator light is lit If your computer is running on battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 22 for more information If the display output is directed to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 40 for more information...

Page 189: ...r colors while using video image software or playing DVDs as it may cause unsuccessful playback display or unstable system operations Additionally it is recommended you disable your screen saver before starting DVD playback If the screen saver is enabled it may be activated during DVD playback and prevent the playback from running successfully Some screen savers have been found to even change the ...

Page 190: ...onnecting a TV with an HDMI Input Port page 112 or Connecting a Computer Display or a Projector page 110 for more information What should I do if 3D images are not displayed on my 3D TV connected to the HDMI output port Change the 3D playback settings To change the settings click located at the lower right corner of the PowerDVD BD window See the help file included with the PowerDVD BD for more in...

Page 191: ...e LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Resolution 3 Move the slider up to increase or down to decrease the screen resolution You can check the total amount of the graphics and video memory available Right click on the desktop select Screen resolution and click Advanced Settings and...

Page 192: ...indows Aero To run Windows Aero follow these steps 1 Right click on the desktop and select Personalize 2 Select your desired theme from Aero Themes For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Page 193: ...idirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Devices and Printers 2 Right click the printer icon and select Properties 3 Click the Ports tab 4 Click to cancel the Enable bidirectional support check box 5 Click OK This disables the bidirectional communication functions of the pri...

Page 194: ...teps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select your desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the...

Page 195: ...ore information The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see H...

Page 196: ...roperly connected and the volume is turned up loud enough to hear sound Make sure your speakers are designed for computer use If your speakers have a muting button set the button to off If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volu...

Page 197: ...ys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys press the Enter key select Restart with the M or m key and press the Enter key to restart your computer If this ...

Page 198: ...se steps 1 Click Start and Control Panel 2 Click Clock Language and Region and then Change keyboards or other input methods under Region and Language 3 Click Change keyboards on the Keyboards and Languages tab 4 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check t...

Page 199: ...disk and unplug the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Shut down button and Restart What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still u...

Page 200: ...e Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound...

Page 201: ...How do I change the sound output device page 200 2 On the Playback tab select the HDMI or S PDIF icon and click Properties 3 Click the Advanced tab 4 Select the sample rate and bit depth for example 48000 Hz 16 bit which the device supports 5 Click OK Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcor...

Page 202: ...ve data or images 2 Format Memory Stick by following the steps in Formatting Memory Stick page 60 Can I copy images from a digital camera using Memory Stick Yes and you can view video clips that you have recorded with digital cameras that are compatible with Memory Stick Why can t I write data to Memory Stick Some versions of Memory Stick are equipped with an erasure prevention switch to protect d...

Page 203: ...USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a device from working because of a power distribution failure We recommend you connect the device directly to your computer without a hub If you have disabled the USB ports in the BIOS se...

Page 204: ...tium Intel SpeedStep and Atom are trademarks or registered trademarks of Intel Corporation Microsoft MS DOS Windows Windows Vista BitLocker Aero and the Windows logo are trademarks of Microsoft group of companies Blu ray Disc Blu ray 3D the Blu ray Disc logo and the Blu ray 3D logo are trademarks of the Blu ray Disc Association The BLUETOOTH word mark and logos are registered trademarks owned by B...

Page 205: ...s by Sony Corporation is under license Other trademarks and trade names are those of their respective owners HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC CompactFlash is a trademark of SanDisk Corporation XMB and xross media bar are trademarks of Sony Corporation and Sony Computer Entertainment Inc PlaceEngine is a regist...

Page 206: ...ademarks of their respective owners In the manual the or marks are not specified Features and specifications are subject to change without notice All other trademarks are trademarks of their respective owners Not all the software listed above may be delivered with your model ...

Page 207: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Page 208: ... 2011 Sony Corporation n ...

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