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Sony VGN TZ11XN - VAIO TZ Series, User Manual, Page: 200 / 213

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Sony VGN TZ11XN - VAIO TZ Series User Manual Download Page 200

200

Troubleshooting

Keyboard

What should I do if the keyboard configuration is wrong?

The language layout of your computer's keyboard is labeled on the packaging box. If you choose a different regional keyboard
when you complete the Windows setup, the key configuration will be mismatched.
To change the keyboard configuration, follow these steps:

1

Click Start and Control Panel

2

Click Clock, Language, and Region, and click Regional and Language Options.

3

Change the settings as desired.

What should I do if I cannot enter certain characters with the keyboard?

If you cannot enter U, I, O, P, J, K, L, M, and so on, the Num Lk key may be activated. Check that the Num lock indicator is
off. If the Num lock indicator is on, press the Num Lk key to turn it off before entering these characters.

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Summary of Contents for VGN TZ11XN - VAIO TZ Series

Page 1: ...N User Guide Personal Computer V G N T Z s e r i e s ...

Page 2: ...ery Pack 23 Shutting Down Your Computer Safely 30 Using Your VAIO Computer 31 Using the Keyboard 32 Using the Touch Pad 34 Using Special function Buttons 35 Using the Built in MOTION EYE Camera 36 Using the Optical Disc Drive 37 Using the ExpressCard Module 46 Using the Memory Stick Media 50 Using Other Memory Cards 56 Using the Internet 60 Using Wireless LAN WLAN 61 Using the Bluetooth Functional...

Page 3: ...ter 99 Connecting an i LINK Device 100 Connecting to a Network LAN 102 Customizing Your VAIO Computer 104 Setting the Password 105 Using Fingerprint Authentication 112 Using Trusted Platform Module TPM 120 Setting Up Your Computer with VAIO Control Center 127 Using VAIO Status Monitor 128 Using the Power Saving Modes 129 Managing Power with VAIO Power Management 134 Changing the Performance Settin...

Page 4: ...N EYE Camera 155 On Handling Floppy Disks 155 On Handling Discs 156 On Using the Battery Pack 157 On Using Headphones 158 On Handling Memory Stick Media 159 On Handling the Hard Disk 160 On Updating Your Computer 161 Troubleshooting 162 Computer 164 System Security 172 Battery 173 Built in MOTION EYE Camera 175 Internet 178 Networking 180 Bluetooth Technology 183 Optical Discs 187 Display 191 ...

Page 5: ...one 196 Mouse 197 Speakers 198 Touch Pad 199 Keyboard 200 Floppy Disks 201 Audio Video 202 Memory Stick Media 204 Peripherals 206 Docking Station 207 Support Options 208 Sony Support Information 208 e Support 209 Trademarks 211 ...

Page 6: ...s no warranty with regard to this manual the software or other information contained herein and hereby expressly disclaims any implied warranties or merchantability or fitness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or ...

Page 7: ...ng you need to get the most from your computer The user guides are collected under Documentation which can be shown by clicking the VAIO User Guides icon on the desktop or following these steps 1 Click Start All Programs and My Club VAIO 2 Click Documentation 3 Select the guide you want to read You can manually browse to the user guides by going to Computer VAIO C your C drive Documentation Docume...

Page 8: ...Sony GUARANTEE conditions Safety Regulations Modem Regulations Wireless LAN Regulations Bluetooth Regulations End User Software License Agreement and Sony Support services Non printed Documentation User Guide this manual Contains features of your computer It also includes information about the software programs included with your computer as well as information on solving common problems Specifica...

Page 9: ...t Center Important information about your computer in the form of notices and announcements In My Club VAIO you can also find Accessories Want to expand the capabilities of your computer Click this icon and have a look at your compatible accessories Software Feeling creative Click this icon for an overview of your software and check out our upgrade options Wallpapers Click this icon and check out ...

Page 10: ...ndows Help resources including those that are on the Internet To access Windows Help and Support click Start and Help and Support Or go to Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key Further Sources Consult the help files on the software you are using for detailed information on features and troubleshooting Go to http www club vaio com to find...

Page 11: ...p your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may strain muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are fl...

Page 12: ...e display as well Lighting Choose a location where windows and lights do not create glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work effectiveness Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or ...

Page 13: ...section describes how to get started with using your VAIO computer Locating Controls and Ports page 14 About the Indicator Lights page 20 Connecting a Power Source page 22 Using the Battery Pack page 23 Shutting Down Your Computer Safely page 30 ...

Page 14: ...to variations in specifications It may also vary depending on the country or area of your residency Front A Num lock indicator page 20 B Caps lock indicator page 20 C Scroll lock indicator page 20 D Built in MOTION EYE camera indicator page 20 E Built in MOTION EYE camera page 36 F LCD screen page 151 G Built in speakers stereo H Keyboard page 32 I Touch pad page 34 J Fingerprint sensor page 112 O...

Page 15: ... slot page 56 I AV MODE button page 35 J Play Pause button page 35 K Stop button page 35 L Previous track button page 35 M Next track button page 35 N Disc drive eject button page 35 O WIRELESS switch page 61 P Bluetooth indicator page 20 Q WLAN Wireless LAN indicator page 20 R WWAN Wireless WAN indicator 2 page 20 1 Your computer supports Memory Stick PRO media and Memory Stick Duo media with hig...

Page 16: ...16 n N Getting Started Back A Battery connector page 23 ...

Page 17: ...Started Right A Optical disc drive page 37 B Manual eject hole page 187 C Optical disc drive indicator page 20 D Substitute drive eject button page 37 E Monitor VGA port page 87 F Power button Power indicator page 20 ...

Page 18: ...C IN port page 22 B Modem port page 60 C Network Ethernet port page 102 D i LINK IEEE 1394 S400 port page 100 E Air vents F ExpressCard 34 slot page 46 G Hi Speed USB USB 2 0 ports page 96 H Security slot Support high full low speeds ...

Page 19: ...19 n N Getting Started Bottom A Air vents B Docking station connector page 78 ...

Page 20: ...ia When the indicator is off the optical disc media is not being used Hard disk drive Illuminates when data is read from or written to the built in flash memory storage or hard disk drive 2 Do not enter Sleep mode or turn off the computer when this indicator is on Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad...

Page 21: ... Illuminates when the wireless WAN functionality is enabled 1 On selected models only 2 Your computer is equipped with a built in flash memory storage and or a hard disk drive depending on the model you purchased See the online Specifications to find about your storage device configuration Indicator Functions ...

Page 22: ... 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable attached to the AC adapter 3 into the DC IN port 4 on the computer or on the optional docking station To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not use your computer for a long period of time place the computer into Hibernate mode...

Page 23: ... is not fully charged at the time of purchase Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward 3 Slide the battery pack diagonally along the guide 2 on either side of the battery compartment ...

Page 24: ...computer When your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony batteries designed for this model When installing another kind of battery the battery will not be charged and the computer will n...

Page 25: ...lashes in a double blink pattern as the battery pack charges When the battery pack charges close to the charge level you selected with the battery care function the battery indicator turns off To select your desired maximum charge level with the battery care function see To use the battery care function page 27 Battery indicator light status Meaning On The computer is using battery power Blinks Th...

Page 26: ...g a partially discharged battery pack does not affect battery life The battery indicator light is on while you use the battery pack as a power source When battery life is nearly depleted both the battery and power indicator lights start flashing For some software applications and some peripheral devices your computer may not enter Hibernate mode even when battery life is low To avoid loss of data ...

Page 27: ... battery care function to reduce battery degradation 1 Click Start All Programs and VAIO Control Center The VAIO Control Center window appears 2 Double click Power Management and Battery Care Function 3 Click to select the Enable Battery Care Function check box 4 Select the desired maximum charge level 5 Click OK ...

Page 28: ...uter is on and not connected to the AC adapter or if you remove the battery pack while the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward and slide and hold the battery RELEASE latch 2 on the bottom of the computer ...

Page 29: ...29 n N Getting Started 3 Pull the battery pack slightly rotate it in the direction of the arrow and then slide it away from the computer ...

Page 30: ... as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 31: ...2 Using the Touch Pad page 34 Using Special function Buttons page 35 Using the Built in MOTION EYE Camera page 36 Using the Optical Disc Drive page 37 Using the ExpressCard Module page 46 Using the Memory Stick Media page 50 Using Other Memory Cards page 56 Using the Internet page 60 Using Wireless LAN WLAN page 61 Using the Bluetooth Functionality page 68 ...

Page 32: ...ure Functions Fn F2 speaker switch Turns on and off the built in speakers and the headphones Fn 2 F3 F4 volume Adjusts the volume level To increase the volume press Fn F4 and then M or or keep pressing Fn F4 To decrease the volume press Fn F3 and then m or or keep pressing Fn F3 Fn 8 F5 F6 brightness control Adjusts the LCD brightness of your computer screen To increase lightness intensity press F...

Page 33: ...d because pressing this key combination changes the resolution When your computer s screen view is magnified switching the view to the external display disables the function and restores the standard view Fn F12 Hibernate Provides for the lowest level of power consumption When you execute this command the states of the system and the peripheral devices are written to the primary storage device and...

Page 34: ... an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your finger on the touch pad while pressing the left button Scroll Slide your finger along the right edge of the touch pad to scroll vertically Slide your finger along the bottom edge to scroll ...

Page 35: ...tware You can change the default software options in VAIO AV Mode Launcher To do so press and hold the AV MODE button to display the setup window Play Pause button Starts or pauses playback of a CD or DVD disc media or a music video file stored on the built in flash memory storage or hard disk drive Stop button Stops playback of a CD or DVD disc media or a music video file stored on the built in f...

Page 36: ...camera respectively Make sure that the camera is activated before using the software The built in MOTION EYE camera cannot be shared by more than one software application If another software application is using the camera exit the application before using the built in MOTION EYE camera When capturing an image in a dark place click the VAIO Camera Utility icon on the taskbar and the Advanced Setti...

Page 37: ...n on the optical disc drive If power supply to the optical disc drive is disabled by VAIO Power Management it will take a while to eject the drive tray Note that the substitute drive eject button is disabled when the optical disc drive is not powered When recovering your system turn on your computer and press the substitute drive eject button on the optical disc drive Insert your Recovery Disc int...

Page 38: ...he disc clicks into place 4 Close the tray by pushing it in gently Do not remove the optical disc when your computer is in a power saving mode Sleep or Hibernate Doing so may cause the computer to malfunction If you plan to use an external optical disc drive connect the drive before you launch any preinstalled disc operation program ...

Page 39: ...scs Your computer plays and records CDs DVDs or Blu ray Discs depending on the model you purchased Check your specifications for the type of optical disc drive installed on your model Use the table below to see which types of media your optical disc drive supports ...

Page 40: ... DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer recording 7 Supports writing data t...

Page 41: ...L DAMAGE TO YOUR VAIO PC OR CREATE SOFTWARE CONFLICTS AND CAUSE SYSTEM HANGING For inquiries about disc formats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc 8cm disc writing is not supported To play copyright protected Blu ray Discs continually you need to update the AACS key Note that the AACS key update requires Internet access As with othe...

Page 42: ... and exit anti virus software before writing data to a disc Do not use memory resident utility software while writing data to a disc This may cause your computer to malfunction When using your software application to burn discs make sure you exit and close all other applications Do not switch to power saving modes while using the preinstalled software or any disc burning software Connect and use t...

Page 43: ...er to malfunction Do not switch to power saving modes while your computer is playing a disc Region code indicators are labeled on the DVDs to indicate in which region and on what type of player you can play the disc Unless a 2 Europe belongs to region 2 or all this means that you can play this DVD in most regions of the world is labeled on your DVD disc or on the packaging you cannot play the disc...

Page 44: ...appears click to select an option Copying Files to CDs To copy files to a disc Do not strike or shake your computer while writing data to a disc 1 Insert a disc into the optical disc drive If the AutoPlay window appears click Burn files to disc and follow the on screen instructions until the empty disc folder appears 2 Open the folder that contains the file s you want to copy and drag them to the ...

Page 45: ...are to play the DVD For instructions on how to use the software see the help file on your DVD software Copying Files to DVDs To copy files to a disc 1 Connect the AC adapter to the computer 2 Insert a disc into the optical disc drive 3 If nothing appears on the desktop then click Start All Programs and the desired DVD software to copy files to the disc For instructions on how to use the software s...

Page 46: ...eras camcorders music players and other audio video devices The former can accommodate either an ExpressCard 34 34 mm wide or ExpressCard 54 54 mm wide module as shown below and the latter an ExpressCard 34 module only Your computer is equipped with an ExpressCard 34 slot Referred to as the ExpressCard slot and the ExpressCard module in this manual ExpressCard 34 module ExpressCard 54 module ...

Page 47: ...ressCard module from the slot Do not force it in or out of the slot You do not need to shut down your computer before inserting or removing the ExpressCard module To insert an ExpressCard module 1 Carefully slide the ExpressCard module 1 into the slot until it clicks into place Do not force it into the slot ...

Page 48: ...er If the module or adapter does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Make sure you use the most recent software driver provided by the ExpressCard module manufacturer ...

Page 49: ...k the Safely Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 2 Select the hardware you want to unplug 3 Click Stop The Stop a Hardware device window appears 4 Confirm that the device can be safely removed from the system 5 Click OK A message appears stating it is now safe to remove the device 6 Click OK 7 Click Close to close the Safely Remove Hardware window 8 Push i...

Page 50: ...re available as of January 2007 However not all Memory Stick media that meet the same conditions as the compatible media are guaranteed of compatibility Inserting a Memory Stick media with multiple conversion adapters is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use a Memory Stick media with the MagicGate logo to use this...

Page 51: ...ut of the slot 4 Hold the Memory Stick media with the arrow facing upward and pointing toward the Memory Stick PRO Duo media slot 5 Carefully slide the Memory Stick media into the slot until it clicks into place The Memory Stick media is automatically detected by your system and the content of the Memory Stick media is displayed If nothing appears on the desktop click Start Computer and double cli...

Page 52: ...s entering the slot when not using a Memory Stick media Before moving your computer make sure to insert the Memory Stick media slot protector into the slot Your computer supports Memory Stick Duo media and is equipped with the Memory Stick PRO Duo media slot that is compatible with both standard and duo size media For more information on the Memory Stick Duo media visit the Memory Stick Web site a...

Page 53: ... media Avoid accidental erasure of your valuable data Do not remove the Memory Stick media from the slot while formatting the media This could cause a malfunction 1 Carefully slide the Memory Stick media into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick media icon and select Format 4 Click Restore device defaults The size...

Page 54: ...N Using Your VAIO Computer 6 At the confirmation prompt click OK The formatting process starts It may take time to format the Memory Stick media depending on the media 7 Once completed click OK 8 Click Close ...

Page 55: ...computer The Memory Stick media ejects 3 Pull the Memory Stick media out of the slot Always remove the Memory Stick media gently or it may pop out unexpectedly Do not remove the Memory Stick media while the Media Access indicator light is turned on If you do you may lose data Large volumes of data may take time to load so be sure the indicator is off before removing the Memory Stick media ...

Page 56: ...other memory cards You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices Before You Use Memory Cards The SD memory card slot on your computer supports the following memory cards MultiMediaCard MMC Secure Digital SD For the latest information on compatible memory cards visit the Sony online support Web site regularly ...

Page 57: ...or out of the slot The SD memory card slot on your computer does not support the copyright protection and high speed data transfer features of the SD memory card Your computer has been tested and found compatible only with major memory card media available as of January 2007 However not all memory card media that meet the same conditions as the compatible media are guaranteed of compatibility You ...

Page 58: ...omputer 2 Hold the memory card with the arrow facing upward and pointing toward the memory card slot 3 Carefully slide the memory card into the slot until it clicks into place Do not force the card into the slot If the memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 59: ... Media Access indicator light is on The card or its data may become damaged To remove a memory card 1 Check that the Media Access indicator light is off 2 Press the extended part of the memory card causing it to extend out from the slot 3 When the card extends carefully pull it out of the slot ...

Page 60: ...wall jack 2 Your computer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the modem or connected device may not...

Page 61: ...P which is a security protocol Wi Fi Protected Access 2 WPA2 and Wi Fi Protected Access WPA Proposed jointly by the IEEE and Wi Fi Alliance both WPA2 and WPA are specifications of standards based interoperable security enhancements that increase the level of data protection and access control for existing Wi Fi networks WPA has been designed to be forward compatible with the IEEE 802 11i specifica...

Page 62: ...e whether your model employs the Intel Next Gen Wireless N technology Wireless LAN devices using the 2 4 GHz bandwidth and the ones using the 5 GHz bandwidth cannot communicate with each other because the frequencies are different The 2 4 GHz bandwidth used by wireless LAN compatible devices is also used by other various devices Although technologies to minimize interference from other devices tha...

Page 63: ...tion speed due to radio interference Taking this into consideration the IEEE 802 11g products are designed to reduce the communication speed to ensure communications with IEEE 802 11b products When the communication speed is not as fast as expected changing the wireless channel on the access point may increase the communication speed ...

Page 64: ... controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home If the wireless connection is initiated by the VAIO computer channel 11 will be selected If the wireless connection is initiated by peer wireless LAN equipment the wireless LAN communication will make use of the channel selected by the peer wireless LAN eq...

Page 65: ...k Connections and VAIO Smart Network For information on the VAIO Smart Network software see the help file on the software 2 Click the button next to your desired wireless option s 3 Click Start and Control Panel 4 Click View network status and tasks under Network and Internet 5 Click Set up a connection or network on the left pane The Set up a connection or network window appears 6 Select an optio...

Page 66: ...he Sony Access Point The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see ...

Page 67: ... 3 Click the button next to your desired wireless option s 4 Right click or on the taskbar and select Connect to a network 5 Select the desired access point and click Connect See the online Specifications to see whether your model supports the Bluetooth functionality and or the IEEE 802 11a b g n standard To disconnect from a wireless network Turn off the WIRELESS or WIRELESS LAN switch Turning of...

Page 68: ...in open space To connect to a Bluetooth device 1 Turn on the WIRELESS switch The Wireless LAN indicator lights up and the VAIO Smart Network window appears If the VAIO Smart Network window does not appear follow these steps 1 Click Start All Programs and VAIO Control Center 2 Double click Network Connections and VAIO Smart Network For information on the VAIO Smart Network software see the help fil...

Page 69: ...same time on your computer Size of file being exchanged Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference from the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performan...

Page 70: ...nication devices however may cause radio interference and result in poorer communication speeds and distances than the standard values Read the Regulations Guide before using the Bluetooth functionality The Bluetooth functionality may not work depending on the third party devices or the software version used by third party companies As general characteristics of Bluetooth technology connecting mul...

Page 71: ...avoid any anonymous Bluetooth device to access your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain devices such as a mouse n...

Page 72: ...IO Computer Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 73: ...uetooth functionality For setting up and using the Bluetooth functionality see the help file on the Bluetooth utility software To see the help file 1 Right click the Bluetooth icon on the taskbar and select Help from the menu Stopping the Bluetooth Connection To stop the Bluetooth connection turn off the WIRELESS switch The Bluetooth indicator turns off ...

Page 74: ...ooth icon on the taskbar and select Bluetooth Settings from the menu The Bluetooth Settings window appears and Add New Connection Wizard automatically starts 4 If the Add New Connection Wizard window does not appear click New Connection The Add New Connection Wizard window appears 5 Select Express Mode Recommended and then click Next The wizard searches for Bluetooth devices in range and lists ava...

Page 75: ...ect the headset from your computer 1 Right click the Bluetooth icon on the taskbar and select Bluetooth Settings from the menu The Bluetooth Settings window appears 2 Right click the headset icon and select Disconnect from the menu 3 Click Yes ...

Page 76: ...g Station page 77 Connecting External Speakers page 85 Connecting an External Display page 86 Selecting Display Modes page 92 Using the Multiple Monitors Function page 93 Connecting an External Microphone page 95 Connecting a Universal Serial Bus USB Device page 96 Connecting a Printer page 99 Connecting an i LINK Device page 100 Connecting to a Network LAN page 102 ...

Page 77: ...docking station can be powered only through the AC adapter supplied with your computer Do not unplug the AC adapter from the docking station and the AC outlet while using the docking station this may cause data damage or hardware malfunctions A DC IN indicator Illuminates when the docking station is powered B IN USE indicator page 81 C UNDOCK button page 81 D DC IN port page 78 E Network Ethernet ...

Page 78: ...station Use the AC adapter supplied with your computer Do not move your computer while attached to the docking station this may detach the docking station and cause damage to both units 1 Disconnect all peripherals from the computer 2 Plug one end of the power cord 1 into the AC adapter 2 and the other end into an AC outlet 3 Plug the cable attached to the AC adapter 2 into the DC IN port 3 on the...

Page 79: ...79 n N Using Peripheral Devices 4 Slide open the docking station connector cover on the bottom of the computer 5 Align the rear bottom corners of the computer with the guides on the docking station ...

Page 80: ...80 n N Using Peripheral Devices 6 Gently push down the computer until it clicks into place 7 Lift open the LCD screen lid and turn on the computer ...

Page 81: ...ss of unsaved data or a failure of the computer When the battery pack is running out of power disconnecting your computer from the docking station may result in loss of unsaved data Do not disconnect your computer from the docking station during video playback Be sure to close video playback software before disconnection Once you have completed the steps in To disconnect your computer from the doc...

Page 82: ... you do not have to press the UNDOCK button Pressing the UNDOCK button while your computer is in a power saving mode returns the computer to Normal mode first and then initiates the disconnection process Once you have placed your computer back in Normal mode make sure to place your computer off the docking station Use of the computer still on the docking station may cause unstable operations ...

Page 83: ...83 n N Using Peripheral Devices 2 Lift the computer away from the docking station 3 Close the docking station connector cover on the bottom of the computer ...

Page 84: ...rns off and then lift the computer away from the docking station 3 Close the docking station connector cover on the bottom of the computer It is extremely important to close the docking station connector cover after disconnecting your computer from the docking station If the cover is left open dust may get inside and damage the computer To disconnect the docking station completely from AC power un...

Page 85: ... external speakers 1 Plug the speaker cable 1 into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Page 86: ...lied to your computer For example you can use the computer with a computer display or a projector Connect the power cord after connecting all other cables Connected external displays are used as secondary screens On the Windows operating system you can also use an external display to set up multiple monitors ...

Page 87: ...tation To connect a computer display The monitor VGA port on your computer is not accessible when the computer is attached to the docking station 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the display cable 2 not supplied into the monitor VGA port 3 a on the computer or on the docking station ...

Page 88: ...computer display The monitor VGA port on your computer is not accessible when the computer is attached to the docking station 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor VGA port 3 a on the computer or on the docking station 3 Plug the speaker cable 4 into the headphones jack 5 i on the computer 4 Plug the m...

Page 89: ...89 n N Using Peripheral Devices ...

Page 90: ...n the computer is not accessible when the computer is attached to the docking station 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug an RGB signal cable 2 not supplied into the monitor VGA port 3 a on the computer or on the docking station 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the RGB signal cable and the audio cable into th...

Page 91: ...91 n N Using Peripheral Devices ...

Page 92: ... display The monitor VGA port on your computer is not accessible when the computer is attached to the docking station 1 Right click on the desktop and select Personalize from the shortcut menu 2 Click Display Settings The Display Settings window appears 3 Follow the on screen instructions to change the settings You may not be able to display the same contents on your computer screen and the extern...

Page 93: ... drag objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using Multiple Monitors mode otherwise the computer may not return to Nor...

Page 94: ...s attached to the docking station 1 Right click on the desktop and select Personalize from the shortcut menu 2 Click Display Settings The Display Settings window appears 3 Follow the on screen instructions to change the settings Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors mode ...

Page 95: ... need to use a sound input device for example to chat over the Internet you need to plug in an external microphone not supplied To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 96: ...en moving the computer with USB devices connected avoid any shock or force to the USB ports Do not put the computer into a bag or carrying case when it has USB devices connected Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug the USB mouse cable 2 into the USB port You can now use your USB mouse not supplied 3 ...

Page 97: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force on the USB port This may cause a malfunction ...

Page 98: ... is off skip steps 1 to 8 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 3 Select the floppy disk drive you want to unplug 4 Click Stop The Stop a Hardware device window appears 5 Confirm that the floppy disk drive can be safely removed from the system 6 Click OK A message appears stating ...

Page 99: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Page 100: ...ing on the country or area of your residency An i LINK connection with other compatible devices is not fully guaranteed The i LINK connection varies depending on the software applications operating system and i LINK compatible devices you use See the manual that came with your software for more information Check the working conditions and operating system compatibility of i LINK compatible PC peri...

Page 101: ...uter and the other end into the DV In Out port 3 on the digital video camcorder On Sony digital video cameras ports labeled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camcorder shown here is an example your digital video camcorder may need to be connected differently You cannot access the pictures stored on a Memory Stick media when using an i LINK connection ...

Page 102: ... supplied to the network Ethernet port on the computer and the other end to your network For detailed settings and devices needed to connect to the network ask your network administrator Your computer can be connected to the network with the default settings When your computer is attached to the optional docking station you need to select which network Ethernet port to use Follow the on screen ins...

Page 103: ...nnector is connected to the telephone lines mentioned below high electric current to the connector may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line PBX private branch exchange Do not plug a telephone cable into the network port ...

Page 104: ...s etc Setting the Password page 105 Using Fingerprint Authentication page 112 Using Trusted Platform Module TPM page 120 Setting Up Your Computer with VAIO Control Center page 127 Using VAIO Status Monitor page 128 Using the Power Saving Modes page 129 Managing Power with VAIO Power Management page 134 Changing the Performance Setting page 137 Protecting Data from Unauthorized Use page 138 Configu...

Page 105: ...l as to start the computer The user password is provided for other standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Make sure not to forget the password Write down your password and ...

Page 106: ...select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security Press the space bar to change the setting from Disabled to Enabled 6 Press the or key to select E...

Page 107: ...key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to selec...

Page 108: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 109: ...word and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key t...

Page 110: ...e set the Windows password in conjunction with the fingerprint authentication functionality you can substitute fingerprint recognition for password entry when turning on your computer For more information see Using Fingerprint Authentication page 112 To add the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Cr...

Page 111: ...assword 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove my password 5 In the Current password field enter the current password that ...

Page 112: ...r password entry when logging onto Windows Power on Security feature page 117 If you have set the power on password page 105 you can substitute fingerprint authentication for password entry when starting your computer Password bank for quick Web site access page 118 You can substitute fingerprint authentication for entering information required to access the password protected Web sites user accou...

Page 113: ...ight have occurred during the course of repair In case the built in flash memory storage or hard disk drive has to be initialized for example after the repair work the fingerprint templates will be lost You will have to enroll them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liabilities for any def...

Page 114: ...ngerprint Up to 10 fingerprints can be enrolled for each user and up to 21 fingerprints can be enrolled for logging onto your system using the Power on Security feature You can also select the finger of which fingerprint you want to use for the Power on Security feature later 1 Click Start All Programs Protector Suite QL and Control Center The Fingerprint Control Center window appears 2 Click Fing...

Page 115: ...115 n N Customizing Your VAIO Computer If you have failed to enroll a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 ...

Page 116: ...st or too slow Let the fingerprint sensor take about one second to scan your fingerprint You may not be able to enroll and or recognize your fingerprint s if your finger is dry or wet wrinkled injured dirty etc Enroll more than one fingerprint in case of inability to recognize the fingerprint Up to 10 fingerprints can be enrolled per person Note that up to 21 fingerprints can be enrolled for loggi...

Page 117: ... substitute fingerprint authentication for Windows password entry To log onto Windows swipe the finger with the enrolled fingerprint across the fingerprint sensor when the Windows log on window appears For detailed information on logging onto Windows click Start All Programs Protector Suite QL and Help to read the help file Power on Security feature If you have set the power on password page 105 y...

Page 118: ...nauthorized access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption For detailed information on using the File Safe feature click Start All Programs Protector Suite QL and Help to read the help file Using the Application Launcher The application launch...

Page 119: ...e QL and Help to read the help file Erasing the Enrolled Fingerprints Before disposing of your computer or transferring it to a third person it is strongly recommended you erase the fingerprint data enrolled on the fingerprint sensor after erasing the data stored on your built in flash memory storage or hard disk drive To erase the enrolled fingerprints 1 Turn on the computer 2 Press the F2 key wh...

Page 120: ... Be sure to write down the passwords and keep them safe and private from other people Be sure to make backup copies of the latest emergency recovery archive file emergency recovery token file password reset token file and personal secret file and keep them safe and private from other people before sending your computer for repair The data stored in the TPM that is embedded on the motherboard may b...

Page 121: ...kup now check box is displayed after the setup select the check box and update the backup files The restore process using the backup files may fail if you do not set up the automatic backup operations The maintenance and management of TPM protected data must be carried out at your own risk Sony assumes no liabilities for any defects arising out of your data maintenance and management ...

Page 122: ...functionality has been enabled in user initialization process With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are invisible by default Folders containing basic user keys and others C username All Users Infineon TPM Software 2 0 BackupData C us...

Page 123: ...ays the userfolder Documents Security Platform window Storage folder for automatic backup data Default file name SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file Token file for decryption Default file name SPEmRecToken xml Default path Removable media FD USB memory etc Key and certificate backup file Default file name SpBackupArchive xml Default path None Click...

Page 124: ...them Sony assumes no liabilities for any troubles and damages arising out of your careless encryption of the following files and folders including them Password reset token file Default file name SPPwdResetToken xml Default path Removable media FD USB memory etc Password reset secret file Default file name SPPwdResetSecret xml Default path Removable media FD USB memory etc ...

Page 125: ...nabled for Change TPM State 4 Press the or key to select Exit and then Exit Setup and press the Enter key 5 After your system restarts click Execute in the Physical Presence Operations window Before enabling the TPM be sure to set the power on password to protect against unauthorized modification of the TPM configuration If the TPM is enabled it will take longer before the VAIO logo appears due to...

Page 126: ...kage Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the online documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenance and managemen...

Page 127: ...nter 1 Click Start All Programs and VAIO Control Center The VAIO Control Center window appears 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option click Help on the VAIO Control Center window to display the help file Some of the control items will not be visible if you open VAIO C...

Page 128: ...ettings security settings and current usage of devices in the VAIO Status Monitor window To display the VAIO Status Monitor window 1 Click Start All Programs and VAIO Status Monitor The VAIO Status Monitor window appears You can change the settings for certain items in the VAIO Status Monitor window To change the settings select the desired item and click Settings ...

Page 129: ...lly enter Hibernate mode if the remaining battery charge becomes short regardless of the power management setting you select If the battery level falls below 10 percent you should either attach the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state of the computer when it is in use The green power i...

Page 130: ... seconds your computer will turn off automatically You will lose any unsaved data When your computer is in Sleep mode you cannot insert a disc Your computer comes out of Sleep mode quicker than out of Hibernate mode Sleep mode uses more power than Hibernate mode You can use VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming ...

Page 131: ...nter Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to put the computer to sleep and click Save Changes ...

Page 132: ...rive as the primary storage device depending on the model you purchased See the online Specifications to find about your storage device configuration To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer to Hibernate mode To return to Normal mode Press the power but...

Page 133: ...an Sleep mode to be activated It takes more time to return to Normal mode from Hibernate mode than from Sleep mode Hibernate mode uses less power than Sleep mode You can use VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery pack See Setting Up Your Co...

Page 134: ...agement When you start the computer a power status icon appears on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window showing your power status VAIO Power Management functionalities are added to the Windows Power Options Properties To activate VAIO Power Management 1 Right click the power status icon on th...

Page 135: ...heme 1 Right click the power status icon on the taskbar and select Power Options 2 Select a power plan The power scheme has been activated If necessary you can change advanced power settings Follow these steps 3 Click Change plan settings under the current power plan 4 Click Change advanced power settings 5 Select the VAIO Power Management tab You can change the items in the list If you select the...

Page 136: ...he viewer To change the power scheme Select the desired power scheme from the drop down list on VAIO Power Management Viewer To view performance with the power scheme modified with VAIO Power Management When both VAIO Power Management and VAIO Power Management Viewer are running VAIO Power Management Viewer shows performance with the power scheme that was modified with VAIO Power Management Use VA...

Page 137: ...rt All Programs and click VAIO Control Center The VAIO Control Center window appears 2 Double click Power Management on the System Information tab and then Performance 3 Select Memory bus 400 MHz Priority is given to saving power By default Memory bus 400 MHz Priority is given to saving power is selected 4 Click OK 5 At the confirmation prompt click Yes To activate the change you must restart your...

Page 138: ...ice Storage Media Restriction Setting Utility The password authentication window appears The first time you use the Peripheral Device Storage Media Restriction Setting Utility you need to set the password for authentication 3 Enter the password and click OK 4 Select the options as desired Restricting USB ports to read only access does not apply to all external devices connected to the USB ports on...

Page 139: ...ptions you selected may be different from ones on the device depending on the operating conditions If a message appears stating a mismatch for the options between your computer and the device when you restart the computer select the options again ...

Page 140: ...nd Modem Options The Location Information window appears 4 Enter the required information and then click OK The Phone and Modem Options window appears 5 Select your location on the Dialing Rules tab 6 Click the Edit button to change the current configuration The Edit Location window appears Or Click the New button to configure your modem The New Location window appears 7 Check the country region s...

Page 141: ...at your modem is listed on the Modems tab If your modem is not listed click Add and follow the wizard 10 Click Apply OK Your modem is configured Before applying new country settings please make sure your phone cable is disconnected from your computer ...

Page 142: ...To protect your hard disk drive against shock hazards you must first activate VAIO HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security on the Categories tab and double click Hard Disk Drive Protection Settings The setup window appears 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity lev...

Page 143: ...ur product warranty period we recommend that You should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and amount of memory installed on your model see the online Specifications Contact VAIO Link if...

Page 144: ...edures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power source that is battery pack or AC adapter and from any telecommunication links networks or modems before you ...

Page 145: ...uter and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with care To avoid in...

Page 146: ...puter and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 147: ... installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 148: ... any other components on the motherboard Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of the computer 11 Reinstall the battery pack and turn on the computer ...

Page 149: ...l Programs and VAIO Control Center 3 Double click the System Information folder in the VAIO Control Center window 4 Double click the System Information icon in the System Information folder You can view the amount of system memory If the additional memory does not appear repeat the whole installation procedure and restart the computer ...

Page 150: ... Screen page 151 On Using the Power Source page 152 On Handling Your Computer page 153 On Using the Built in MOTION EYE Camera page 155 On Handling Floppy Disks page 155 On Handling Discs page 156 On Using the Battery Pack page 157 On Using Headphones page 158 On Handling Memory Stick Media page 159 On Handling the Hard Disk page 160 On Updating Your Computer page 161 ...

Page 151: ... images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process and does not indicate a malfunction Avoid rubbing the LCD sc...

Page 152: ...y sudden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outlet Use...

Page 153: ...ation subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the computer may cause a malfunction Provide ade...

Page 154: ...s brought directly from a cold location to a warm one moisture may condense inside the computer In this case allow at least one hour before turning on the computer If any problems occur unplug the computer and contact VAIO Link Make sure you disconnect the power cord before cleaning your computer To avoid losing data if your computer is damaged back up your data regularly ...

Page 155: ... of the built in MOTION EYE camera with a blower brush or a soft brush If the lens is extremely dirty wipe it off with a soft dry cloth Do not rub the plate as it is force sensitive On Handling Floppy Disks Do not open the shutter manually or touch the surface of the floppy disk Keep floppy disks away from magnets Keep floppy disks away from direct sunlight and other sources of heat Keep floppy di...

Page 156: ...solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining ...

Page 157: ...ot be charged and the computer will not function While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock If you are not using your computer for...

Page 158: ...ffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 159: ...emory Stick media in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick media Be sure to make a backup copy of your valuable data Keep the Memory Stick media out of reach of children There is a risk of swallowing the media When...

Page 160: ...vice to prevent losing data due to mechanical vibration shock or dust you should be careful when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not ...

Page 161: ...tion Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 3 Click Start All Programs VAIO Update 3 and VAIO Update Options and then follow the on screen instructions If you have not yet installed the latest updates install them with the above software To download and install the updates on the computer the computer must be connected to t...

Page 162: ...re contacting VAIO Link Computer page 164 System Security page 172 Battery page 173 Built in MOTION EYE Camera page 175 Internet page 178 Networking page 180 Bluetooth Technology page 183 Optical Discs page 187 Display page 191 Printing page 195 Microphone page 196 Mouse page 197 Speakers page 198 Touch Pad page 199 Keyboard page 200 Floppy Disks page 201 Audio Video page 202 Memory Stick Media pa...

Page 163: ...163 n N Troubleshooting Peripherals page 206 Docking Station page 207 ...

Page 164: ...t is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Disconnect the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack reattach the AC adapter and then press the power button to turn on your computer Condensation may cause your co...

Page 165: ...select the Exit tab and then press the F9 key At the confirmation prompt press the Enter key 5 Select Exit Setup and press the Enter key At the confirmation prompt press the Enter key Your computer restarts If this occurs frequently contact VAIO Link What should I do if the power indicator Green lights but my screen stays blank Follow these steps 1 Press and hold the power button for more than fou...

Page 166: ...your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Shut Down If the Windows Security window appears click Shut Down Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data If your computer still does not turn off press and hold the power button until the computer turns off Remove the...

Page 167: ...estart 4 If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data What should I do if the battery indicator is flashing and my computer does not start This symptom could be due to the battery pack not being installed properly To resolve this symptom turn off your computer and remove t...

Page 168: ...omputer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed What should I do if Windows does not start showing a message when I start my computer If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears If you enter a wrong powe...

Page 169: ...phic performance in this case is not guaranteed What should I do if I cannot remember the BIOS password If you have forgotten the BIOS password contact VAIO Link to reset it A reset fee will be charged Why does it take time before my computer starts If Norton Internet Security s Personal Firewall is active it may take some time before the desktop screen appears due to network security checkups If ...

Page 170: ... select using the Windows power options for your screen to turn off Select the screen saver other than the VAIO Original Screen Saver What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer To boot your computer from the USB floppy disk drive you need to change the boot device Turn on your computer and press the F11 key when the VAIO logo appears ...

Page 171: ... list and click Next 3 Select your operating system and click Next 4 Click VAIO Recovery Utility The Recovery Wizard window appears 5 Click Next 6 Click Yes 7 Click Next 8 Select Change partition size before recovering and click Next 9 Select Delete Recovery Partition and click Next 10 Follow the on screen instructions The above procedure involves system recovery Note that the applications and dat...

Page 172: ...he Internet before you can receive updates 1 Connect to the Internet 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the Norton Internet Security software program current with the latest updates from Symantec Corporation To download and install the la...

Page 173: ... AC power even if the battery pack is installed When should I recharge the battery pack When the battery level falls below 10 percent When both the battery and power indicators blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery power is still low after charging it the battery pack may be reaching the end of its life and sho...

Page 174: ...ently to avoid losing data See Using Hibernate Mode page 132 for information on how you can manually activate Hibernate mode What should I do if my battery pack rapidly wears out Using your computer with the active wireless functionalities consumes more battery power If you do not intend to use the Bluetooth functionality while both Wireless LAN and Bluetooth functionalities are active follow thes...

Page 175: ...s not indicate a malfunction If the problem persists restart your computer Why are captured images poor in quality The images captured under the fluorescent lamp may show reflection of the light A dark portion in captured images may appear as a noise If the front mirror plate over the lens is dirty you cannot take a clear shot Clean the lens See On Using the Built in MOTION EYE Camera page 155 Why...

Page 176: ...tween lighting output frequency and shutter speed To reduce flicker noise change the pointing direction of the camera or the brightness of camera images In some software applications you can set an appropriate value to one of the camera properties e g LightSource Flickness etc to eliminate flicker noise Why is the video input from the built in MOTION EYE camera suspended for a few seconds The vide...

Page 177: ...art Control Panel Hardware and Sound and Device Manager 2 Double click Imaging devices 3 Right click the device name for your camera and click Update Driver Software What should I do if my computer becomes unstable when it enters a power saving mode while the built in MOTION EYE camera is in use Do not place your computer into Sleep or Hibernate mode while you are using the built in MOTION EYE cam...

Page 178: ...t the telephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Phone and Modem Options 4 On the Modems...

Page 179: ... properly to other PC based modems fax machines or your Internet Service Provider ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure th...

Page 180: ...s under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 Right click the power status icon on the taskba...

Page 181: ...he wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstructions or closer to any access point you may be using If you are using a wireless LAN access point the device may be temporarily o...

Page 182: ...munication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 180 to change the settings What are channels Wireless LAN communication occurs on divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access point see conn...

Page 183: ...ity software or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device with which I want to communicate Check that the Bluetooth functionality of the device with which you want to communicate is on See the other device s manual for more information If the device with which you want to communicate is already communicating with another Bluetooth dev...

Page 184: ... a custom Bluetooth security level is selected click the Default level button 4 Click OK The data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device with which you want to communicate is already com...

Page 185: ...rom obstructions or closer to the device to which it is connected Identify and remove obstacles between your computer and the device to which it is connected Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference from the environment Why can t I connect to service supported by the target Blueto...

Page 186: ...a standard user account The Bluetooth functionality may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrator rights Why can t I connect to a Bluetooth device in Personal Area Network User mode If the device to which you want to connect supports Bluetooth communication in Personal Area Network User mode only you cannot establish...

Page 187: ...ve tray does not open Make sure your computer is on If power supply to the optical disc drive is disabled by VAIO Power Management the substitute drive eject button on the optical disc drive will not work Use the disc drive eject button located above the keyboard Note that it will take a while to eject the drive tray if the optical disc drive is not powered If the disc drive eject button does not ...

Page 188: ...o any of the following Check if the volume is turned off or minimized by the Fn F2 or Fn F3 buttons respectively Right click the volume icon on the taskbar and click Open Volume Mixer to check the settings Check the volume setting in the audio mixer If you are using external speakers check the volume settings on the speakers and the connections between the speakers and your computer Make sure the ...

Page 189: ... is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the DVD package to make sure the region code is compatible with the optical disc drive If you notice condensation on your computer do not use the computer for at least one hour Condensation can cause the computer to malfunctio...

Page 190: ...which DVD recordable format is compatible with your optical disc drive Note the possibility that some brands of DVD recordable media do not work What should I do if I cannot use the optical disc drive after unplugging USB Mass Storage Device in the Safely Remove Hardware window The optical disc drive will be disabled if you unplug USB Mass Storage Device in the Safely Remove Hardware window To ena...

Page 191: ...Power Saving Modes page 129 for more information Make sure your computer is securely plugged into a power source and turned on Make sure the power indicator shows the power is on If your computer is using battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 23 for more information If the display mode is set to the external display press the ...

Page 192: ...y of your computer may be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click the desktop and select Personalize from the shortcut menu 2 Click Display Settings The Display Settings window appears 3 Move the slider under Resolution to the left to reduce or to the right to increase th...

Page 193: ...Click Change plan settings under the current power plan 3 Click Change advanced power settings The Power Options window appears 4 Select the Advanced settings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for brightness adjustment What should I do if the external display stays blank If you cannot change the display output with the Fn F7 keys you need to change the sett...

Page 194: ...ol Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options The Appearance Settings window appears 4 Select Windows Aero from the Color scheme options on the Appearance tab 5 Click OK For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Page 195: ... saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and select Properties 4 Click the Ports tab 5 Click to cancel the Enable bidirecti...

Page 196: ...rned on and is properly plugged into the microphone jack on your computer How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone ...

Page 197: ...re application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not ...

Page 198: ...ugh to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volume icon on the taskbar What should I do if I do not hear sound from the built in speakers If you are using a program that has its own volume control make sure the volum...

Page 199: ...g press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the ...

Page 200: ...ed To change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator is off If the Num ...

Page 201: ...er 4 Reconnect the floppy disk drive by inserting the USB connector with the USB icon facing upward into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still unable to write data to it ...

Page 202: ...ware application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating syste...

Page 203: ...y to designate that a product contains an IEEE 1394 connection The procedure to establish an i LINK connection may vary depending on a software application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and proper co...

Page 204: ... storage or hard disk drive to save data or images 2 Format the Memory Stick media by following the steps in To format a Memory Stick media page 53 Your computer is equipped with a built in flash memory storage and or a hard disk drive depending on the model you purchased See the online Specifications to find about your storage device configuration Why can t I save music files onto my Memory Stick...

Page 205: ...ect data from accidental erasure or overwriting Make sure the erasure prevention switch is off You cannot write data to the Memory Stick media if you select the option to disable the Memory Stick PRO Duo media slot with the Peripheral Device Storage Media Restriction Setting Utility or power supply to the Memory Stick PRO Duo media slot on the VAIO Power Management tab in the Power Options window ...

Page 206: ...tlet Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a d...

Page 207: ...t disconnect your computer from the docking station Save unsaved data exit applications using such devices and then try again If the above does not work shut down your computer and disconnect it from the docking station Make sure to return to the original log on user before disconnecting your computer from the docking station An attempt to disconnect it as any other user may cause malfunctions For...

Page 208: ... you have any problem with the computer you can access the VAIO Link Web site for troubleshooting Go to http support vaio sony eu e Support This interactive part of our Web site http support vaio sony eu allows you to get in contact with our dedicated support team over the Internet Using a personalized account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO...

Page 209: ... VAIO Link e Support Web Portal How can I access the e Support portal When you register your computer you will automatically receive an email with the link to the e Support Web Portal your Customer ID and some basic explanation a few hours later All you need to do is activate your account by clicking on the provided link in the email You are now ready to create your first case You can access the e...

Page 210: ...es from Monday till Friday between 8am and 6pm Is there a cost involved for using e Support No this is a complete free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt with by our e Support Team you will receive an email notifying you that your case has been updated ...

Page 211: ... Adobe Acrobat Standard Adobe Reader Adobe Premiere Elements Adobe Premiere Pro and Adobe Photoshop Elements are trademarks of Adobe Systems Incorporated Norton Internet Security 2007 is a trademark or a registered trademark of Symantec Corporation Roxio Easy Media Creator is a trademark of Sonic Solutions WinDVD for VAIO and WinDVD BD for VAIO are trademarks of InterVideo Inc Sun Java VM is a tra...

Page 212: ...trademark SDHC Logo is a trademark MultiMediaCard is a trademark of MultiMediaCard Association All other names of systems products and services are trademarks of their respective owners In the manual the or marks are not specified Specifications are subject to change without notice All other trademarks are trademarks of their respective owners Please see the online Specifications to see what softw...

Page 213: ... 2007 Sony Corporation n ...

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