Troubleshooting
Mouse
What should I do if my computer does not recognize my mouse?
❑
Make sure your mouse is securely plugged into the port.
❑
Restart your computer with your mouse connected.
What should I do if the pointer does not move when I use my mouse?
❑
Make sure another mouse is not connected.
❑
If the pointer does not move while a software application is running, press the
Alt
+
F4
keys to close the application
window.
❑
If the
Alt
+
F4
keys do not work, click
Start
, the arrow next to the
Lock
button, and
Restart
to restart your computer.
❑
If your computer does not restart, press the
Ctrl
+
Alt
+
Delete
keys and click the arrow next to the
Shut down
button and
Restart
.
If the
Windows Security
window appears, click
Restart
.
❑
If this procedure does not work, press and hold the power button until the computer turns off.
!
Turning off your computer with the power button may cause loss of unsaved data.
