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Troubleshooting
What should I do if I cannot write data to CD media?
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Do not launch any software application or allow any to launch automatically, not even a screen saver.
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Do not use the keyboard.
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Do not use a CD-R/RW disc that has an adhesive label affixed to it. This could cause a write error or other damage.
What should I do if I cannot write data to DVD media?
This Q & A entry applies to selected models only. See the online Specifications to see whether your model is equipped with
an optical disc drive capable of DVD writing.
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Make sure you are using the correct DVD recordable media.
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Check which DVD recordable format is compatible with your computer's built-in DVD recorder. Note the possibility that
some brands of DVD recordable media do not work.
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The preinstalled software on your computer does not support copying DVD movies. Macrovision or a similar video
protection technology prevents users from copying DVD movies. Copying a DVD movie would be a copyright infringement
and therefore illegal.
