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Troubleshooting
What should I do if I cannot play a CD or DVD properly on my computer?
❑
Make sure the disc was inserted into the optical disc drive with the label facing upward.
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Make sure the necessary program(s) is installed according to the manufacturer's instructions.
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If a CD or DVD is dirty or damaged, your computer will stop responding. Follow these steps:
1
Restart the computer by pressing the Ctrl+Alt+Delete keys, and selecting Restart from the Shut Down menu of the
Windows Task Manager window.
2
Remove the CD or DVD from the optical disc drive.
3
Check the disc for dirt or damage. If you need to clean the disc, see On Handling Discs
for instructions.
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If you are playing a CD or DVD and cannot hear sound, do any of the following:
❑
Double-click the Volume icon on the taskbar, and click to cancel the Master Volume Mute All and Wave Mute check
boxes.
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Check the volume setting in the audio mixer.
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If you are using external speakers, check the volume settings on the speakers and the connections between the
speakers and your computer.
❑
Make sure the CD audio feature is enabled and the correct driver software is installed. Follow these steps:
1
Click Start and then Control Panel.
2
Click Performance and Maintenance.
3
Click System.
The System Properties window appears.
4
Select the Hardware tab, and click Device Manager in the Device Manager box.
A window with a listing of your computer's hardware devices appears.
If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the
drivers.
