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Troubleshooting
Built-in MOTION EYE Camera
Why does the viewer window show no images or poor-quality images?
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The built-in MOTION EYE camera cannot be shared by more than one software application. If another software
application is using the camera, exit the application before using the built-in MOTION EYE camera.
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The video memory of your computer may have become insufficient for displaying images from the built-in MOTION EYE
camera. Lowering the resolution or reducing the colors of the LCD screen might help.
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The viewer window may show some noises, for example horizontal streaks, if you view a rapid-moving object. This is
normal and does not indicate a malfunction.
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If the problem persists, restart your computer.
Why are captured images poor in quality?
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The images captured under the fluorescent lamp may show reflection of the light.
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A dark portion in captured images may appear as a noise.
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If the front mirror plate over the lens is dirty, you cannot take a clear shot. Clean the lens. See On Using the Built-in
MOTION EYE Camera
Why do captured images contain dropped frames and audio interruptions?
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The effect settings on your software application may have caused dropped frames. See the help file on your software
application for more information.
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There may be more software applications running than your computer can handle. Exit the applications that you are not
currently using.
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The power management function of your computer may have been activated. Check the CPU performance.
