Sony VGN-A517B, User Manual

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Troubleshooting
Troubleshooting the optical disc drive
My optical disc drive tray does not open
❑
Make sure the computer is turned on and press the disc eject button.
✍
Try first the drive eject button. If this button does not work, then press the substitute drive eject button on the optical disc drive. The drive eject button
is disabled until you start the computer and log on to windows.
❑
Click Start and then My Computer. Right-click the optical disc drive and select Eject.
❑
Make sure the computer is not in Standby or Hibernate mode.
❑
If this does not work, try the following:
Turn off the computer and insert a sharp, pointed object (for example a paperclip) into the manual eject hole* on the optical
disc drive to slide out the tray.
* The location of the eject button and hole depends on your model of your computer. See
Locating Controls and Ports
(page 14) .
I cannot play a disc
❑
After inserting the disc, wait for a few seconds for the system to detect it before you try to access it.
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Make sure the label of the disc is facing up.
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If the disc requires software, make sure the software is installed according to the instructions of the program.
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Check the volume of your speakers.
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Clean the disc with an appropriate cleaner.
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Make sure the computer is running on AC power supply only and try the disc again.
❑
There may be condensation in the drive. Remove the disc and leave the drive open for approximately one hour. Remove
the battery while you wait for the condensation to disappear.